Took almost 6 months to have a Claim finalized only to find out I may not receive the entire amount…read morethe insurance company paid them. The receptionist told me the insurance company overpaid the amount and that they would have to figure how much I would be credited to my credit card. I had over $3500 worth of work done only to be told they were expecting the insurance to only pay about $400. The dentist is great but their billing department is totally incompetent.

I have been seen twice here recently, once for a wisdom tooth evaluation and once for a wisdom…read moretooth extraction surgery. I worked with the Smiles staff the first visit and then with Dr Steven Doyle the second. During my evaluation I felt well taken care of, attended to, and everyone, especially the receptionists, were going beyond their line of duty to make sure I was doing well. During my surgery appointment, the staff was incredible, they were so supportive and genuinely cared about me. Not to mention Dr Doyle, who sat with me for as long as I wanted to with my X-rays and explained everything he was going to do and answered all my questions. Not only did he care for me before and during my surgery, but included his personal number in my post op paperwork and has texted with me on multiple occasions about my recovery and what is normal vs abnormal over a week after the fact. I was incredibly happy with my care there, and I am TERRIFIED of dental work so that is huge... thanks Dr Doyle!

Everyone here is so wonderful and kind. I had major dental anxiety and refused to go for years. I…read morefinally went and have gotten a bit of work done. Every single member of staff has made sure I was comfortable. I'm no longer afraid to go in. And Dr Chang is simply the best.

My appointment is next week and I thought I'd do a review before I go in because I care about them…read moreas they have cared for my dental healh. Each person I interact with is wonderful. I appreciate all of the staff being kind and supportive.

I have been going to this dentist office for 12 years I took a few years off when I moved but I…read moreultimately came right back because of the superior service I have always gotten. I am back and just got a root canal today, in fact I jus s but the staff is amazing. I see Dr. T as in TEAM Him and his staff are truly amazing. They are so kind and thorough and excellent at what they did and do. I never felt an ounce of pain with my last root canal and I just can't tell you how great they are. It's like you walk in to family and they have the best rates and the best technology. There's many sunrise dental's if you live by Arlington definitely try and use their location because it's just like coming to your home and I never feel pain before or after or during my procedure they make sure that you were always as comfortable as possible. Their office staff is amazing. They are on it they know exactly how much you've left on insurance how much you have to pay out of pocket everything is literally talk to you immediately before the procedure so there's no surprises!! ..........! also they'll text you and you can text them right back they really go out of their way to give superior service and Dr. T they don't get better than him. In fact in my opinion he's fixing issues that my last dentist didn't do properly and it turned into needing a root canal. Even though dentist offices are closed right now they are open for emergencies and Dr. T and his staff got me right in since I had an exposed nerve and allot of pain. You will be in excellent hands and thank you Sunrise Dental of arlington for always having my back and making sure that I am comfortable and always I have been in amazing hands. Tarra D.

Staff is helpful, organized and provide excellent dental care instructions and answers all your…read morequestions!! I've referred my whole family. Thank you!

New Patient here! My dentist of almost 20 years retired and I was not looking forward to changing…read moredentists. I didn't have any personal recommendations so I was choosing blindly. Number one pick was Seven Lakes Dental. I made an appointment for a consultation and found I needed a crown. Today was my appointment and it went better than I could have imagined. Everyone is pleasant and knowledgeable, it's clean and organized. Dr. Larreau and his assistant, Kylie were so great. It was my first experience having a crown made the same day. Not having to wait and come back made a huge difference in my level of anxiety. Dr. Larreau made the crown and it fit perfectly the first time! That's never happened! No adjustment was needed and it looks like my tooth! I feel welcome and as a person with anxiety I feel secure. So happy I chose you guys! Thank you!!

It's interesting how most of the complaints are all similar, however unfortunate because I enjoy…read moregoing here. Dr. Thomas is a navy veteran. He is very friendly and did an awesome job, bravo zulu. Went in couple weeks ago had exam, and made a schedule for some fillings. The receptionist said you wouldn't owe anything because you have 2 insurances circled $0 in red and had me sign this paper. I went in today and got some fillings done the other receptionist Tammy said I had to pay, I explained to her before they said I wouldn't have to pay, which I didn't have a problem with paying. Tammy didn't believe me or want to hear anything I had to say. When I tried to explain she would cut me off and talk over me. She just wanted me to pay and that's all she cared about. Not to mention I could can barely talk to numbness in my mouth. I was getting very irritated and told her I had the paperwork in my car. So finally I got the paper from my car and showed her it was signed paper stating I owe $0. After that she stopped being rude, and let me talk. She then stated the other receptionist made a mistake. Apparently the mistake they made was my fault for not understanding the mistake made by the receptionist. Seemed like we were going in circles and she just wanted me to accept the issue and pay. So I decided to pay and walked out. Not a good experience.

I was absolutely dreading this visit, I have terrible teeth and this was one of the remaining…read moredentist in the area that were accepting new patients. To my surprise this was a great visit. The dental assistant was a very kind woman and the main dentist was great and was in going with my options for repairing my teeth. Even the receptionists were outstanding. I would highly recommend this place.

The staff are very caring and listen to your needs and concerns. They are easy to work with and…read morewill work with you on any scheduling issues that you may have.

I don't recall the dentist ever introducing himself, all I remember is being insulted and he (the…read moredentist) covering it up as a joke. Extremely disrespectful and unprofessional. Last visit. Never again. On a previous visit, the dental assistant gloves smelled like body fluids and of course he had already stuck his hands in my mouth while adjusting for X-rays.

I'm so glad I signed up for their dental program. It spreads out the payments and provides a…read morediscount on services I just couldn't get through insurance. I've never liked going to the dentist do this makes it even easier. I'm taking advantage of the cleanings and I'd say I'm healthier for it! I really think Dr Naru (female) is skilled and very gentle! Perfect for me!! The Hygienists: Ramos- (no longer there) and Pomme were also skilled and thoughtful with their care. I highly recommend the team At 8-8 Dental.

Bad business stay away. I got a cavity filled that didn't feel right and my tooth ended up cracking…read moreas result. I got a root canal that got infected that I paid over a thousand dollars for after insurance. I went back to the dentist received antibiotics and days later had to go to the ER because my face was swollen and in intense pain. I went back to the dentist for a follow up a week later at which point I was told they were going to clean and irrigate the area and upon leaving was told I owed nothing. Fast forward six months later I get a bill in the mail for over $600. I never have a problem paying for services. I'd been going to this dentist for over a year and I'm always given notice ahead of time of fee or at least immediately following the appointment. The fact that my tooth got infected and I got charged for an additional root canal to fix what they previously did is mind blowing. Save yourself the trouble and go somewhere else.

While Tyler Rumple is a good dentist the administration of his office is very poor. I have always…read moreinsisted that approval for any service be approved by Delta Dental. I had a bridge installed after the office indicated that the work was approved, and then was billed for the entire cost because the office did not get approval. There failure to follow my instructions resulted in a $3000+ billing which I paid under protest. Dr. Rumple does not take responsiblity for the actions of his front office. I cannot recommend this practice to anyone unless Dr. Rumple takes responsiblity for the failure of his employees.

I Just received a random bill from pleasant smile dental months later after my root canal/crown…read more "Insurance Adjustment" and it's the "final notice before it goes to collections." I paid this off and I pay my dental insurance every month. This is crazy, I paid over $1500 for this tooth and this entire process. It's one scam after another with these people. How is this place still open???

Absolute frauds. Gave my daughter a bill for thousands of dollars worth of work. I went to get a…read moresecond opinion, not one thing they listed was needed! I called the dentist out to his face and he said he would go ahead and do the original work we came in for. Two days later the office calls like cowards and says they "don't feel comfortable" doing the work on my daughter if we don't take all the BS steps he wanted to charge for first. So they recommended we go elsewhere. Do not go here! Not only are they frauds, but their care is horrendous. No one comes to the front desk for ages, they leave you in the middle of a cleaning with your mouth gaping open for over 20 minutes, and their staff all act as if they don't understand the first thing about dentistry! Not to mention this dentist has already been fined by the state board. Stay far away!

I can't say enough good things about Dr. Lovelace. He was recommended to me by another doctor…read morewhich is always a positive thing. He spent time with me answering all my questions and explaining the process with me. He had taken out a piece of my gums for a biopsy. I really didn't feel a thing while he was doing it. He is VERY professional and really took the time to make me comfortable and relaxed. No one likes to go to the Doctor, but this was a very good experience for me. Thank you Dr. Lovelace!!

After getting my first crown due to a cracked tooth from my dentist I started experiencing EXTREME…read morepain. I began avoiding eating and drinking ANYTHING (even at room temperature) because of it. I waited it out thinking it was just trauma to the tooth. After 2 weeks (of denial and bearing through the pain) I contacted my dentist and they gave me a referral to this office. Now for some personal history... I have the worst case of dental phobia... I'm sure past experiences fueled that, but my fear is beyond what some would consider the normal "I hate going to the dentist." I have sleepless nights over it and nausea if I know I need to go in... even just for a cleaning... I sweat and shake while in the chair... complete anxiety. Finding out I needed a root canal after just going through getting a crown was not great news. This office has been kind, gentle, supportive, and above all patient with me. They showed me compassion, provided proper communication, and gave me the confidence that I was in control of the situation. The empathy that was shown to me during this process was a monumental step in giving me the ability to be able to conquer my fears about dentistry. It might sound dramatic to some, but this is a daunting challenge for me. Stephanie Chen and her staff have made an incredible impact in my life for the future. This experience is something I will always be grateful for. I was able to eat my first real meal tonight after my appointment today. So if you are anything like me... this is the office you wanted to be treated in. Thank you to Chen and the staff for giving me confidence I couldn't give myself and my quality of life back. I can't even convey properly how utterly grateful I am. Thank you.

Dr. Chen is the best! She's highly skilled, compassionate, efficient, and professional. I was…read morescheduled quickly and seen promptly. All of my needs have been met, and all of my questions have been answered. Her staff members, who are considerate and kind as well, think very highly of her. Yes, she is the best! --Mary Lou S.