We took in 3 clocks to be repaired. Actually 1 needed cleaning, 1 needed a new part and an antique clock really needs help. Ron is wonderful, very knowledgable, quotes prices before you leave the store (YOU decide if your clock is worth it) Our clocks were very important to us. He is timely and very courteous. He's the real deal. In an era were most things are disposable, he takes the time to keep your memories alive. read more

Rob lovingly restored my Golden Hour clock twice.The first time 14 years ago Both time the work was done with the utmost care and professionalism. I would highly recommend Rob. read more

Seemed like a nice guy on the phone- Rob is his name. Then he started bashing his competitors and telling me THEY were worthless. I asked him if he sells parts- just looking for a simple part. He said he only supplied parts if he did the work. Became very obnoxious. read more

Andrew M. OMG WORST EXPERIENCE EVRRRRRRRR....Mr Wagner did not read the instructions in the email chain and shipped my irreplaceable clock motor to a different state where it has become irretrievable now. He has avoided my attempts to contact him to resolve this. Worst communications Very unprofessional; I wish I had read the reviews beforehand. At this point, I have had to speak to Mr. Wagners sister who said "she will let him know". He was extremely unprofessional and nasty but thats what the internet is...AVOID EXTREMELY HIGH CHARGES-AVOID THIS VENDOR. READ THE OTHER REVIEWS! read more

Rob is a good guy and very knowledgeable.I sent a regula clock movement to him to rebuild and he did a great job cleaning adjusting and installing all new bronze bushings at a very fair price.I installed the movement and it works great! But I am not a clock repairman but a retired electrician from IBEW local 38 Cleveland,Ohio and prior to that when I was young I worked as a certified mechanic and so I had the need for technical assistance with the clock! I asked Rob for help to do the adjustments on the clock case and he was very helpful.I would not hesitate to do business with him he as he is a master clock repairman. Thanks Rob for your service, Mike Piskunoff North Olmsted,Ohio read more

Rob fixed my Grandmother's Jefferson Golden Hour clock and the whole experience was perfect. The clock looks like it just came out of the box. All polished and working great with a new motor. I will not hesitate to use them in the future! Thanks Rob! read more

WARNING: Do NOT buy from this guy. He sells online on his eBay site under the name "Clockodile." He sold me a new reproduction, but defective motor and would not stand behind the item when it failed after 7 weeks. Then he told PayPal that I altered the motor to win the dispute. This is the same motor that you can buy from www.TimeSavers.com at half the price and I have never had a problem returning anything defective from them. I paid him almost $100 with shipping for this motor. He states in his eBay listing, "No Returns", which normally means you cannot return an item if you change your mind and have buyer's remorse. I couldn't get any help from eBay as they claim that their Money Back Guarantee is only good for 30 Days. The "30 Days" part is well hidden on eBay. His customer service is poor at best and does not want to deal with any problems as evidenced by his "No Return" policy. If you do want to deal with business problems then maybe you shouldn't own a business!!! :( read more

Folks, take it from an engineer, QA specialist, & precision machinist, 5 stars is not enough for Pilgrim Clock, and specifically Rob. I live in Chicago and still go to Rob at Pilgrim for greater than 10 years, best quality, workmanship, customer contact, incredibly detail oriented. I am totally blown away what I've asked Rob to do, the great open communication, timeliness, integrity, and I am in tears for joy after seeing the finished product and how reasonable the cost is. Folks, mechanical clocks are living/breathing mechanism's that simply desire the best workmanship, who would not go for major surgery to the best and brightest. I've read some of the questionable reviews and dismiss them, if you're looking for a clock shop outside of the Hermle's in Germany, look no further then Rob at Pilgrim Clock. Rob at Pilgrim is the best of the best !!! read more

A very nice place very clean it is family own and very clean, if you need a watch fixed or a clock repair they repair in a day or two and they great job. read more

Do not use this business. He claims items he sells are NOS (New Old Stock) when in fact they are reproductions. He does this online on his eBay store selling under the name "Clockodile." There is no way to verify the authenticity of the items he sells online; he knows this as his items are, "No Returns". He really has no idea what works and what doesn't using the usual patter, "Oh they made so many clocks, there's no way of really knowing which clock you have." (Even after I sent him a picture of the make and model? Get real.) He also claims he will "combine" shipping. He never makes any attempt in doing so. Proof? I purchased 3 double sided New Haven Clock Company keys at $19.99 each. I was told these were New Old Stock and would fit my clock. I paid the higher price "knowing" these were keys were represented to be about 100 years old and wanted to keep them with my 3 clocks so each was complete. Then they arrived in the mail. In the box were 3 keys and a pitiful little note stating, "Please leave me feedback so I know they arrived, I will do the same in return." So I tried the keys out, the two big arbors wound snug, so I left him positive feedback. Then I found out not only were these keys reproductions but he charged $3.99 each for shipping, (failing to combine shipping as agreed to) that's $11.97 to ship a 4oz tiny box of keys USPS First Class. In addition I found out the smaller arbor key doesn't fit the F-S arbor. He then refused to communicate, hiding behind his "No Return" policy. And the guy leaves me no feedback apparently because I challenged his unscrupulous business practices. If you're going to his store, he may be somewhat reasonable since you meet him face-to-face, but behind a computer...watch out. He's a crook, con artist, thief and a liar. Don't get bit by the Cockodile. read more