I went in for the first time today, i'mlong time Patagonia buyer but had never actually visited…read moretheir brick and mortar stores. Their employees are so cool and helpful. I ended up walking out with two new pairs of Baggies but their catalog is extensive with so many other options to pick from. Very good experience!

My most recent visit was awesome. Plenty of winter things in stock, and I was able to swap…read moresomething using their Ironclad Guarantee. Friendly employees, great store layout, of course the high quality, non fast- fashion gear that speaks for itself, and a good vibe overall in the store.

If you want to go to a place where people ignore you the entire time you're in there and then treat…read moreyou like shit when you go to ring up. This is the place for you! In dealing with the assistant manager who argues with you, rolls his eyes, tells the customer that they are wrong (despite his inability to do a simple exchange and a return with two separate receipts) & then still get charged incorrectly. We left with discontent for a place that once was a childhood staple. As he spent 20 minutes trying to do so while slamming the scanner, refusing to listen or admit fault, & making a lady wait behind when he could have called someone else... I began to wonder how this place stays open. In going on a separate occasion I watched another teller ignore an elderly man making a purchase, & consistently give him attitude as he inquired about his purchases. Additionally there's no common customer service or hello or thank you & in turn you're ignored. I rarely say this but I would have interacted with a robot instead of a human.

Incredibly positive experience today with Tristan! I was greeted promptly upon my incredible…read moreentrance, asked if I was looking for something specific, then told EXACTLY where it was. An absolutely seamless process start to finish. Thank you Tristan! Keep your head up.

This is a great shop! The employees are knowledgeable and helpful…read more The selection is great and they do in house insulation. If you're looking for a rack or need a hitch installed this is your spot!

I chose this company based on its previously strong reputation -- unfortunately, what I experienced…read morewas a complete breakdown in communication, accountability, & basic customer service. I recently purchased a 2026 Toyota Tacoma TRD Sport & contacted Rack Attack to purchase & install a BakFlip tonneau cover. I was initially assisted by "Steve" at the Santa Monica location. When I called back the next day to move forward with a ~$2K & change purchase, I learned he was suddenly on medical leave -- with no transition or handoff. From there, the experience unraveled quickly. I was transferred to another manager who came to "help them out" from the Orange County location, who was helpful & knowledgeable. He upsold me (successfully) to a higher-end tonneau cover compatible with future rack bars & added fog lights. I made a $1,000 payment based on his assurance that he would confirm product availability & timing for installation before my upcoming trip. He never called back. The following day, I had to chase down updates myself & reached another employee, "Don," who seemed completely unaware of my prior conversations & told me Aaron was no longer available -- contradicting what I had just been told. Again, no follow-up came. By Thursday -- now, 2 days before my trip -- I contacted yet another staff member who confirmed: The tonneau cover had arrived The additional products had not & they could not accommodate installation within the timeframe I had been originally promised At that point, it became clear this was not a one-off miscommunication but a systemic issue. Most concerning, one employee candidly admitted: "I've been here a month, & everything has been a complete mess." That statement alone explains a lot. This experience reflects not only a failure to deliver on a sale, but a lack of internal structure, communication, & support for both customers & employees. No customer spending this level of money should have to manage their own order across multiple disconnected staff members. Rack Attack -- if you are positioning yourselves as a premium outfitter & a key partner for brands like BakFlip / RealTruck, this level of disorganization directly undermines that claim. At this point, I am simply looking for accountability, clear communication, & a resolution that matches the expectations set at the time of purchase. I would welcome a direct response from management regarding how this situation will be resolved -- & how similar customers can expect to be treated moving forward. Should this be resolved appropriately, I would be open to updating this review to reflect that outcome.

I wasn't sure looking online how to find the shop. It is at the very end of the pier on the left in…read morewhat looks like a little gift shop. You can rent a pole hourly, and buy bait there. My son very much wanted to try and fish and it was an easy and affordable experience.

What a great little shop at the end of the pier!! Stumbled upon this shop while out on a walk. I…read morepicked up some souvenirs for friends outside of the country. This place is so kitchy with SOOO much history, selection and all the prices are SO cheap!! Such a great value when visiting Santa Monica, I was SO surprised. The guy at the register, Larry? was sooo helpful, friendly and a lifelong Santa Monica native! I am so glad I stumbled upon this little shop, it's definitely worth a visit when visiting Santa Monica!!

Burton will always be the pinnacle of snowboarding and snowboarding gear…read more Unbeatable technology, warranty and steeezz Aaron Fimbres is the man the myth the legend at the shop. I would argue he's done as much for the brand as someone like Danny Davis. Shout out as well to the rest of the crew Ryan, Dom, Wade I love them all. Ride for Jake

It's been ages since I snowboarded but my girls wanted to get snowboard lessons for the end of…read moreDecember so I decided to see how my board was. My Burton board that I got 25+ years ago was unpacked from its bag and I decided to head to the Burton flagship location in Santa Monica. Parking was easy as I entered the store. I got there and 2 people from Burton staff greeted me. I asked about my board to see if I needed to do anything with it and they lead me to Joe! Joe is definitely the person to talk to about snowboards. His wealth of knowledge definitely shows and with the no pressure sales looked into my board and we tried on some new boots since my previous ones just completely fell apart . Eventually after trying various boots and learning about the technology that has changed since then, came up with a plan that I needed to work on including breaking in my boots. This store is laid out well and organised. I even managed to pick up a pair of socks while I was there so I could ensure I had the right socks as well (Not too thick and not too thin ) My time was cut short as I had to go but I will be back to have Joe bring life back into my snowboard. Be sure to make time enough for this process and make sure Joe is there to sort your gear out !!

6 out of 5 stars for Sports LTD. I had a very helpful ski boot fitting by Max who took the time to…read moretake measurements, explain different boots, and ensure I found a boot that was comfortable on my foot long term (landed on the Solomon S/Pro Delta Boa). Because of Max I can ski mountain open to close with no issue/pain! I recently came back on a Tuesday to buy skis before my weekend trip to Mammoth. Hailey was super helpful - again took the time to pull and explain ski options based on my ski level and preferred terrain. Unfortunately, they didn't have my size in store but pulled off a rush shipment to get the skis delivered, mounted, and ready for pickup in store by Thursday afternoon...insane turnaround, seriously such great customer service!

The differences between buying your ski equipment @ Sports LTD vs anywhere else in LA are the…read moreselection & service. They got the right gear & they get you PROPERLY fitted into it (which makes the difference the longer you use it!). The pricing was very competitive with what I found online, especially because it is better equipment. AND getting the bindings mounted was quick & easy! Thank you hooking me up for an awesome 2026/27 season!!!

Santa Monica Pickleball Center is an outstanding facility with a great atmosphere, well-run courts,…read moreand a welcoming community for players of all levels. The programming is excellent and the staff does a fantastic job keeping everything organized and fun. A special shoutout to Coach Julio, who is truly a standout teacher and best in class. His instruction is clear, encouraging, and incredibly effective. Whether you are a beginner or an advanced player looking to improve strategy and technique, Julio has a rare ability to elevate your game while making every session enjoyable. Highly recommend Santa Monica Pickleball Center to anyone looking to play, learn, and be part of a great pickleball community.

Firstly, I want to thank Jackson who was one of the sales guys and the manager for helping me and…read moretaking care of me when I went into the store. I had called about a week ago in search for a rpm q2 paddle and they told me that they sold out, I asked them could they let me know whenever they come back in stock. Jackson was the person that I spoke with on the phone, and he gave me his personal experience with different paddles and it set and stone made me want the one I got. A week goes by, they tell me that they finally got it in stock and I immediately picked up that same night. I told them I got off at 930, and it would take me about 20 min to get there. Most places would turn me away because they're closing, but this place waited for me and allowed me to make the purchase. Thankfully, Jackson put overgrip on my new paddle and I'm ready to play. The inside of the shop was beautifully built and so bright inside. So many different options, pickleball padle. They told me they offer lessons for their sports. This place will be my go to shop when it comes to pickleball needs. Once again, thank you Jackson and the owner for having excellent customer service

So I have had less than great experiences with board repair. Often I get something back that is…read moreworse than what I could have done and believe me I'm no craftsman. Anyway a friend casually suggested I try Rider Shack to repair my board. The guy taking in my board couldn't have been nicer and then he uttered the famous surfboard shop repair claim, "It shouldn't take more than 2 weeks'. Sure I thought to myself. But guess what? Approximate 9 days later I got my board back (!) and it was so well repaired I tipped the guy a few dollars to give to the repair guy, Jose, since I was so impressed. The capper was this. When I brought the board in I had forgotten to take the fins that the guy took off before taking in board for repair. I had forgotten I had left them at shop and searched my car throughout and then thought I must have forgotten the fins at the shop. So I called and Jeff (the owner) quickly found them and gave them to me. He even gave me an extra fin screw just in case I had lost mine. These guys rule. You definitely just gained a repeat loyal customer! Thx again. So appreciated.

Super friendly and knowledgeable staff! Great surf shop in the neighborhood that also has some…read moresurf skate gear like carvers as well as accessories and repair foam for foamies which I purchased. I love how they often host events for members of the local surf community such as Venice surfing association. Highly recommend ! Come support your local shop !

Amazing Experience, Great Customer service, Great Value. I…read morerecently ordered from Dekado Home Decor, and everything arrived in pristine condition and beautifully packaged -- you can truly feel the care and attention behind every detail. The owner was incredibly gracious and kind, which made the entire experience more special. Thank you Reyhan

I have shopped at this store many times. Not only do they carry so many beautiful things to choose…read morefrom but the owners are amazing people. The customer service they provide is above and beyond. They treat customers like family.