I recently had my pool installed by a group Unique referred us to use- Blue Island Water Group…read more After the initial installation, the pool had multiple leaks, one broken pipe and two others actively leaking. We just added $80 worth of salt to the system, which all drained out or just sat on the bottom. Unfortunately, Blue Water Island Group refused to come back and fix the issues until the final balance was paid, even though the work was clearly defective. They did eventually return to make the repairs, but by then, the pool had turned into a swamp, filled with debris and worms, and we still haven't even been able to use it. We just went to Ace Hardware and spent $70 more dollars on chemicals to try and get the pool clear. For our first pool, this has been a total nightmare.

I ordered a spa cover and they sent the wrong size. I had to wait another month for the correct…read moresize. I spoke to "Joe" and some other male at the Orlando location. Those two individuals were the rudest human beings I've ever spoken to. I would strongly advise you look elsewhere for your pool and spa needs. I spent $1200 on the spa cover....I got no paperwork, product info, warranty info... I have no idea how this place stays in business. What a clown show.

Simply exceptional. No high pressure sales. Open and honest discussion. Discussed equipment and…read morefinancial options clearly. The after sales support was exceptional. Thank you for the buying experience!

Greg McGovern is extremely good at his specialized work. He is also very honest and reliable. I…read morehave had his help numerous times in the last number of years.

Excellent professional customer service and fast response time. Very competitive pricing I checked…read morewith a lot of different providers and they were able to meet or beat every other price. Very high-quality work completed. Highly recommended.

Our pool was 23 years when the marcite began to crumble. It was like sand on the bottom of the…read morepool. We finally were able to afford to have the pool redone. My husband did plenty of research, and he found Purple Heart Pools. They arrived for an estimate and fully explained everything. We decided they were the company we would hire, and they ended up being the best pool company ever! The crew always arrived on time, worked quickly and efficiently, and completed the job in way less time than we thought. Talk about meticulous work! They even regrouted the tile for us as a courtesy. They were incredibly friendly, professional, and affordable! Now, we have them coming for weekly maintenance, something we have never had before, because we want to ensure our pool stays beautiful! The first time I swam in it, I could have cried. The water was clear and blue, and the walls and floor were as smooth as glass. All in all, we highly recommend Purple Heart Pools Inc. They are the absolute best pool company in Jacksonville.

Awesome experience every single time. They are locally owned which makes them even better K& R…read moreworks as a team they are very knowledgeable and helpful. I would recommend them to anyone.

Kim and Rick make an excellent team! Our small backyard fish pond had grown pretty cloudy after all…read moreof the summer rains and tropical storm Colin...so much that we couldn't even see our two large gold fish. :/ On the day of service, Kim contacted me to ask if they could arrive early, which I appreciated. Their team of four arrived and got straight to work. This is truly a family-owned and run business, as Rick's uncle and cousin were the two others assisting. Being curious about the process, I asked if it was alright I hung outside and watched. They gladly obliged and both Kim and Rick explained the different steps of the pond cleanout as they worked. As they wrapped up, Kim gave me a large Ziploc bag of their special rock cleaning powder to use if the rocks get overrun by algae again soon. Our pond has never looked better in the year and a half we've owned our home! We will gladly use K & R Pond Care again!

Great experience with First Coast! I recently purchased a new house with pool equipment I was…read moreunfamiliar with as it differed from prior house. I contacted the pool installer to see if they could come give me tutorial on the equipment they installed but couldn't even get a call back. I contacted at-least 5 other pool companies for a tutorial/inspection and quote for weekly service. One told me to take pictures and come to their store (not helpful), 1 setup appointment but were no show. The other 3 wouldn't return calls or emails. First coast contacted me back within hours of my request and came out 2 days later. The owner was super friendly and explained everything to me and answered all my questions. Ended up setting up a weekly service to get pool under control. I may end up taking it over myself once I understand it more but they are so friendly I may just keep the weekly service. They have been here twice now, pool is clean, equipment is working and provide a email service report each week with photo of pool, chemical readings and summary of the chemicals added and services rendered. Highly recommend this growing company if you need pool service!!

They took our pool from a black, leaf filled catastrophe and with a lot of TLC brought it back to…read morelike. Even rescued the ole pool pump. Great work!

On a recently installed pool from Splash Pool & Spa at Phillips Hwy the transaction at the store…read morewas good. The problem started less then 60 days after the pool was purchased, professionally setup and filled. The Styrofoam on the filter flap came off. I contacted Splash Pool & Spa and they claimed that it was not a warranty problem and that I could buy a new flap for the new pool. Not a way to do business and keep customers happy.

This company is garbage. We bought a pool from them May 2019. Here it is 2yrs and 2 months later…read moreand this pool gave out. I would recommend people stay far away from this company. Their customer relations is the worse. When we first bought the pool it took 2 months almost just for the installation. Come this past weekend the side of the pool blew out. They offered no help this morning when I call to see if it was still covered. Really bad company.

Oak wells aquatics installed our pool 3 years ago and we still love its so much! Every detail of…read morethe process from design to finished product was smooth. I would not change a thing about which I highly attribute to the awesome job our designer (Jason) did in laying out the space for us. It is just the right size and functions perfectly for our family. We recently had some pavers sinking on our pool deck. This is not an uncommon issue as the ground settles. At 3 years out from our build I suspect we were outside of any warranty period. I reached out to Danielle at Oak Wells and even though we were out of warranty they came out and repaired it very quickly! I think this shows incredible customer service and how much they stand behind their product. Thank you again Oak Wells! We truly appreciate you!

Do NOT contract with this company. They are slow to repair and will drag your project out…read moreunnecessary amount of time. Our condo association project was supposed to start January and they didn't apply for permit till last week of February. They worked a few half days with 1 worker and tore the pool and deck apart. Made all kind of excuses. Did not do anything for 2 weeks then sent 1 guy to work a few hours. April did a little work with 1 guy a few days. 2nd week of April spent about 5 days with 1 guy and that guy made a lot of progress. As of today May 17 we might have a pool in a day or so. So a month project has taken almost 3 months. Who wants to be in Florida and no pool? Word of advice find another company!