Oak wells aquatics installed our pool 3 years ago and we still love its so much! Every detail of the process from design to finished product was smooth. I would not change a thing about which I highly attribute to the awesome job our designer (Jason) did in laying out the space for us. It is just the right size and functions perfectly for our family. We recently had some pavers sinking on our pool deck. This is not an uncommon issue as the ground settles. At 3 years out from our build I suspect we were outside of any warranty period. I reached out to Danielle at Oak Wells and even though we were out of warranty they came out and repaired it very quickly! I think this shows incredible customer service and how much they stand behind their product. Thank you again Oak Wells! We truly appreciate you! read more

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Do NOT contract with this company. They are slow to repair and will drag your project out unnecessary amount of time. Our condo association project was supposed to start January and they didn't apply for permit till last week of February. They worked a few half days with 1 worker and tore the pool and deck apart. Made all kind of excuses. Did not do anything for 2 weeks then sent 1 guy to work a few hours. April did a little work with 1 guy a few days. 2nd week of April spent about 5 days with 1 guy and that guy made a lot of progress. As of today May 17 we might have a pool in a day or so. So a month project has taken almost 3 months. Who wants to be in Florida and no pool? Word of advice find another company! read more

My neighbors used Oakwell to repair there pool. For well over a week they pumped water into the streets 24/7. Our roads and driveways were flooded with water constantly Our grass areas turned into mud, driveways were flooded, and anyone from Oakwell I talked to didn't care or said there was no problem. There was a storm drain 30 ft away but they didn't want to waste time or money to get a hose that could reach it. I tried to call and talk to several people but no one cared. You couldn't even walk the street because it was covered in 3 inches of water. read more

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While we love our pool, our construction experience with Oak Wells was very different from others. Two months have passed since the project's completion, and while we continue to see glowing reviews, our own construction experience was deeply disappointing--prompting us to share our story. I wanted to start with what went well to provide a balanced perspective. The design phases were exceptional. Jason was a true master of his trade. One can tell that he is passionate about his work and that translates into a delightful customer experience. At that phase of our journey, we were excited and confident in our choice of pool builders. When we began the construction process, we were working with a seasoned project manager, who provided detailed and timely communications, sub-contractors were scheduled and our home and property was respected. Within a month, our project was turned over, and our customer journey transformed into an absolute abysmal experience. We experienced unwarranted delays, communication was comprised of texts asking me to call our PM and a weekly email comprised of phrases either stating "working on scheduling" or "xxx completed this week," making it impossible to coordinate the other contractors we were responsible for scheduling. We were told the pool build would take 10 weeks, 12 weeks at the most to complete, yet our pool sat for two months without any progress, and my inquiries yielded apathetic responses. There was a complete lack of ownership. After two months of being disregarded, I had no choice but to escalate. We were relieved when construction started again in February. However, our miserable customer journey continued. Scheduling continued to be an issue with excuses, such as "we were delayed due to rain," even though we experienced no rain and when the tilers were at our home, they worked through rain for 1.5 days. Tasks were completed in a perfunctory manner, and when we observed our PM sleeping in his car in front of our house twice, we realized there was no ownership, and to rectify this situation I would have to step up to manage our project. Worse yet, we continued to experience a complete disregard for us and our property. Our property was treated as a dump site for the sub-contractors, leaving my husband to have to clean up the trash that was blown into our pond and neighborhood. One of their sub-contractors were unprofessional and reckless. Even though we had communicated in advance that we were moving. the sub-contractors showed up the next day at 6:45 am. They blocked our driveway for the entire day, leaving us without any ability to buy food. When we asked if they could move so we could get out, we were told NO that is where the truck had to be parked. During the plaster process, they threw their left-over materials on the grass portion of our yard and on our newly installed fence. To date, we still have plaster in our grass and we had to rake the plaster from the grass and clean the plaster off the fence. Lastly, they conducted a sales meeting at 7am where the sub-contractors' employees stood around our pool showing their work to employees of a different pool company. We were dumbfounded by the lack of respect for our privacy and consideration for our ability to leave for work unencumbered by their vehicles parked along the front of our home. In addition, we were not asked for permission to hold a sales meeting on our property. Even after multiple escalations, our experience continued to degrade. Over that last month, performance shifted from perfunctory to negligent. Our pool build took 6 months and three days to complete. It would have been a longer duration had I not stepped up to manage the project with the county and for my husband fixing multiple issues to pass those inspections. On the third failed pool inspection, my emails were not returned in a timely manner, forcing me to call the inspector directly to pass. When I did finally receive a response, it was a thank you for stepping up to assist, rather than an apology. A customer should NEVER have to be involved in county inspections and the response was another example of the apathy shown to us as customers. I'll conclude this review by acknowledging that the owner did apologize for our experience after the project was completed. However, it would have been far more meaningful if corrective actions had been taken when we first raised our concerns. read more

Oak Wells Aquatics is such a great company. They built us a large beautiful Lap Pool, Pool Enclosure and Outdoor Kitchen. Everyone we worked with (Natalie, Madison, Danielle and Aimee who did pool startup and pool school) were all fantastic. They kept to their original cost estimates, provided us with wonderful customer service throughout the project and their subcontractors were very skilled and all used high quality materials. David for plumbing and plastering and James and Mike for electrical were particularly outstanding. Ryan, Mike and Diego of Hampton Exteriors also did a phenomenal job building our screened pool enclosure. The only reason we did not enclose pictures with our review is that our pool is very long and with the enclosure hard to photograph using just a phone's camera. We are a very happy customer! read more

After leaving a message with Oak Wells Aquatics a few days ago, Tony returned my call today. I am elderly and was at a complete loss regarding the construction of a swimming pool. Within minutes, I felt as if I'd known this guy forever - no kidding. And his knowledge of the trade far exceeded other contractors I have spoken with. (Yes, I shopped!) These people are top-notch. You can't go wrong with them. read more

When we went to build our dream pool, we interviewed 6 pool builders. One stood out above the rest, Oak Wells Aquatics! Paul and his team are true craftsmen. They took amazing care to make sure that every detail was perfect. Even when we had small issues, they were resolved quickly and to our satisfaction. If your going to build a pool in North Florida, don't use anyone besides Oak Wells! read more

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I would Highly Recommend Oak Wells Aquatics. They were great throughout the process and made the scary, nerve wracking process of putting in a pool smooth and stress free. Their attention to detail and helping us get exactly what we wanted was above and beyond. They did multiple redesigns with their computer imaging of our house, yard, and pool layout until we chose the perfect layout. They communicated with us throughout the process and answered any questions we had. The finished product is amazing! I would definitely check out Oak Wells Aquatics if you're in the market for a new pool. read more

Oak Wells Aquatics made our backyard dreams come true. Jason came up with a great design and then Paul and Melody kept us informed every step of the way. The team is top notch and took the time and effort to walk us through our first pool build. They hire quality workers and the finished product is amazing. We look forward to recommending this group to everyone looking to build their own pool. read more

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Oak Wells Aquatics created exactly what we envisioned. Paul Malone and his team were the only pool builder that understood what we were trying to create. We wanted a swim up bar, sunken dry area with kegerator, 6ft shelf to lounge. They nailed it. We love our pool and the color St Lucia it so beautiful. See our pictures below, Oak Wells created this beautiful resort for our family. read more

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What an amazing company that knows how to build a beautiful pool. If your looking for a company that knows how to build quality and competitive prices than look no further. Get a free estimate and be prepared to have a great looking pool! read more

I can't say enough about this company! They will make every effort to make sure you are a happy customer! Thank you for being awesome!!!

Oak Wells Aquatics is fantastic. If you are thinking of building a pool, look no further than Oak Wells. From design to finish they were wonderful. They communicated with us every step of the building process. They were timely on finishing our pool. I can't say enough good things about them. Don't hesitate to hire them to build your pool!!! read more

I appreciate the help I received from Paul, at Oak Wells Aquatics. He went above and beyond to guide me through the permitting process for my pool. read more