Dan was absolutely amazing. We paid for the tub and he held on to it for us until our pool deck…read moreand pool were complete. He and his family run a great business and the hot tub is phenomenal. My bad back has loved it every evening. The installer was also great. Chris Jones is very knowledgeable and was super helpful with explaining everything to this first time hot tub owner. I definitely recommend this company.

Dan was great to work with and his installer was awesome. I would highly recommend this business.read more

After many calls trying to get someone to help us out with purchasing a liner, we finally found…read morethis company and Bruce was a HUGE help! He explained it all to us !

I can say that I wish I would have done my due diligence, before doing business with Bruce…read moreRothchild and the Backyard Superstore. He does not stand behind his products and completely ghosts you when an issue arises, including not answering his business phone during regular business hours. He sold me a $1650 + item along with my Doughboy pool that took it out of warranty, until I dismantled it. I now have my a salt cell chlorinator, less than a year old on market place at a major reduction. He refused to respond, even after getting my attorney to write a letter indicating there could be further consequences. He honestly thinks he's beyond the law or common sense customer service. That's still pending the direction of going. I can say that Doughboy has been amazing working with me, getting me an original pump back at no cost, including hoses, guiding me on how to cut my vacuum hole that wasn't cut out of the vinyl, getting my pool back into warranty, and some other guidance that was required. The pump was replaced the first month in, with a non brand pump by Bruce. Don't ignore the signs folks. Our investment is too high to deal with this type of customer service.

We bought our hot tub from Jeff in 2018 and have had great service from him. No issues super happy…read morewith the Aspen 5 seat tub we purchased and with his service. He has come to our home when ever we needed any repairs and the cost is super reasonable.

We purchased our new Aspen Spa from Apple Saps. Jeff was so gracious. We contacted him on…read moreWednesday to say we wanted the spa and he moved things around so we could have it installed on Friday to be able to enjoy on the weekend. He was on time and so professional. The SPA is amazing and we are so happy that we purchased our spa from Him. Happy Soaking.

One star ONLY because it makes me pick something otherwise it would be no stars. This company is…read morehorrible. When we moved to the area we signed up with aqua rite to come once a week to clean our pool... initially everything was fine we had a great guy coming to clean the pool and then he was promoted and from then on out they kept changing our pool person and each one was just as lazy as the next ... but that's not the worst of it... the manager BJ never did his job never followed up with us on our request to look at the pool pump since it was having issues... I called the office and was told ohh we will be there by Friday.. Friday comes and goes and now it's been 3 weeks and 3 phone calls to BJ and still no one showed up and no return calls from BJ... we cancelled them and found a better pool company who actually does what we pay them for. My point being is .. if u want to get continuously blown off by them and the manager BJ and piss money away go right ahead and hire them but if you want actual work and good work at that we highly recommend looking elsewhere or you're money and time will be wasted.

These people know what they are talking about. Need your pool or spa water tested. They can handle…read moreit. Spa smells funny. They got you covered. Stain at the bottom of the pool. They got just the stuff you need to fix it. Talk to the guy with the long black hair. He is a pool guru.

Went in with 1/2 of a threaded 2" union for a pool pump. Counter guy asked what brand it was- valid…read morequestion. Told him i did not know but asked if they had any like it. He said yes, but couldnt tell me what one would fit it. I agreed then asked if he could bring a couple out and let me (since he was obviously very busy being as there were three staff there and me being the only customer). He said there was no way of telling; and didnt want me to even try to test fit onto their parts. No, mine wasnt dirty or anything he just didnt want to be bothered to check. Took it home, went on the ChatAI program and it identified the correct part from a photo and ordered it to come in tomorrow for six bucks. While i prefer to shop locally and would have gladly given them 20 bucks for.the part, never going back.even to buy chlorine. Customer.service at THIS branch sucks. (No issues with other branches)

I'll let the pictures speak for themselves. Wish I would've inspected the state of my pool sooner…read more In the beginning I had to continuously call just to ensure they actually came out; they frequently didn't show or came late from constant staff changeover. They were checking boxes on this receipt but didn't complete it and were at my house for less than 5 minutes at a time and didn't communicate at all or provide customer service so things fell into disrepair. THIS is what my pool looked like IMMEDIATELY AFTER his scheduled service; he accepted this quality of work week over week. Would you pay for this service? We don't anymore. And it took a few sessions with a decent pool professional to re-regulate our pool. There is NO WAY my pool could look like this or test normal after adding the chemicals they say they did.

Paradise Pools has consistently provided exceptional service in cleaning and maintaining our pool…read morechemicals and equipment. The knowledgeable staff ensures that our pool remains in pristine condition. We highly recommend Paradise Pools for your pool care needs.

My husband and I just bought a house with a pool. The previous owners used a copper system that was…read moremeant to be safer than chlorine. However, it basically turned our pool into a vat of acid. I went to another pool store on the advice of the guy who was "taking care" of the pool. After hundreds of dollars wasted at the first place, I called around to find someone else to fix this. I was told a few times that I'd have to drain it. Which, in Florida, that's a dumb move with the water table. So then I found Paradise Pools and Tori. (She's my new best friend, although she may not know it...). In one visit, less than 24 hours later (and under $75!), the pool is chemically balanced and able to be used! Moral of the story?? Leave whatever diy pool place you're using and start using these guys.

Yes, I recommend Best Pools. They built the pool at my first home in Lake Washington and it was 15…read moreyears old and still didn't need to be resurfaced. When I built my new home on tropical trail I had them build my house and they had such creative, custom designs And I've been very happy with them. I highly recommend Best Pools.

If we could, we would give a double negative! Don"t know how they are still in business. It is…read moreamazing to me how they talk to people and let their employee disrespect the homeowner! We are the type of people that call you out when something happens, we don't like. So do your do diligent and search them out, and don't use them. Unless you want to have a headache every day -Poor workmanship every step of the process! This is being posted to help people. Horrible experience So, if you want more STRESS than you've had in all your life then by all means use this company.