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    Pine & Porch Estates

    5.0 (5 reviews)
    Open 8:00 am - 6:00 pm

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    Response time

    7 hours

    Response rate

    100%

    Services - Pine & Porch Estates

    Estate liquidation

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    4 months ago

    Business owner information

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    Pine & Porch E.

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    1 year ago

    Amazing company. I couldn't be more thrilled with their process and personal touch. Highly recommend!

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    1 year ago

    This company is amazing, definitely would recommend! Owner is very thoughtful, and makes sure the process is done right.

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    1 year ago

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    Pine & Porch E.

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    1 year ago

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    Caring Transitions of the Wasatch Front - Glass China Cabinet

    Caring Transitions of the Wasatch Front

    (1 review)

    My stepmom was a hoarder that recently passed away. My dad had passed a few years prior. We had to…read morehire someone and put 100% trust in that person because our entire family is out of state and had to hand over keys and just trust that we picked the right person. Here was our experience with Wynnie at CT. Upon meeting Wynnie, we were told that we would receive regular updates, links to auctions, get photos of items that didn't sell so we could decide it we wanted to donate them, told that the valuable items would be listed on their auction site (told that they get great values when listing on here). We were told all family photos would be put aside and saved for us. Here is what we got. -Our family photos were ALL thrown away due to a miscommunication between Wynnie her employee -We never received even 1 link to any of the auctions -We were never given updates without me having to ask repeatedly, even after stating that I was under the impression we would receive communications and was getting very frustrated due to the lack of communication -All items she deemed unsellable were "donated" (including an almost new expensive sewing machine, vintage Christmas items and a tree, an electric mitten dryer and so on...) -The auction site for CT gets a tiny fraction of what an item can sell for (for example my dads entire Dickens village sold for a tiny fraction of its worth even -resale worth) , art that was valued at $150-$500 sold for $50, 1 Dickens item sells for $150 on ebay (her CT auction sold it for $47) and so many more very depressing auctions - this was a huge disappointment and not what we were anticipating. I have many more examples but I will save the details- you get the idea -Wynnie was told that the situation was very sensitive and advised about a situation with the neighbors, her staff member not only communicated with the neighbors but shared personal details about the house and more, extremely unprofessional and an invasion of privacy Hopefully Wynnie and her team can use this to improve the way they handle other clients.

    B Team Estate Liquidations - March Online Auction

    B Team Estate Liquidations

    (8 reviews)

    City of South Salt Lake

    We hired the B Team to take care of a family members estate and I was so happy with how everything…read morewas handled. The transition was super smooth and I didn't have anything to worry about. We got a good amount back that i was extremely happy with. I would definitely use them again.

    My experience with BTeam Liquidators, specifically Lou and Kathy, was extremely disappointing due…read moreto poor communication, disorganization, and unprofessional customer service. After winning an auction item and paying my invoice, I received an email stating pickups were available by appointment only from Friday, May 22nd through Monday, May 25th. The email instructed customers to either schedule through a SignupGenius link or text (801) 503-4014 to arrange pickup. The SignupGenius link did not work properly and would not allow me to schedule an appointment. There was no indication that creating an account might be required. I followed the alternative instructions and texted the provided number on Saturday, May 24th at 9:54 AM: "I need to set up a time to pick up Invoice #595586." I received no response. Because auction companies often charge storage fees or dispose of items not picked up on time, the lack of communication created unnecessary stress, especially since my credit card information was already on file. After still hearing nothing, I sent another message Sunday at 12:38 PM: "Your email told me to text this number to set a time to come pick up my order please respond!" This time I received a response within three minutes: "We are here until 3 come get your stuff." I had already made plans for Sunday because I intended to pick up my items either Saturday or Monday, both of which were listed as available pickup days in the original email. I replied asking whether Monday pickup was still available since the email specifically referenced Monday appointments. The response was: "We are not available after 3 today." With limited time remaining and the location being about 20 minutes away, I felt pressured to immediately change my plans and rush over to avoid risking fees or losing my items. Unfortunately, the experience worsened once I arrived. There was no signage, organization, or indication of who customers should speak with for pickups. I approached a woman later identified as Kathy, who was assisting another customer. I respectfully waited several feet back until they finished. We made eye contact multiple times, so I reasonably assumed she would assist me next. Instead, she began walking away without acknowledging me. I had to stop her and say I was there to pick up my items. At that point, another individual, later identified as Lou, stopped what he was doing, and both appeared visibly irritated by my presence. I provided my invoice number and item information and was curtly told, "It's over there." After retrieving my item, I calmly suggested they revise the wording in their pickup emails because customers may not receive responses when texting for appointments. The response was dismissive and unprofessional. The overall impression I left with was that Lou and Kathy either dislike dealing with customers or are overwhelmed and taking that frustration out on paying customers. If they do not want to manage weekend or holiday pickups, that is entirely within their control as business owners. However, if they offer appointment-based pickups and instruct customers to text for scheduling assistance, those communications should be monitored and customers should be treated professionally. Good customer service requires basic communication, organization, and professionalism. Unfortunately, my experience with BTeam Liquidators lacked all three.

    Pine & Porch Estates - estateliquidation - Updated June 2026

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