The service here is second to none! I have had excellent experiences with 98 Tire Service and…read moreRepair. Lamar is outstanding! S. H. Simmons

Thy always give the beat service, very thoughtful advice. Patient with me as a customer.read more

Since I've moved here to Mississippi, I've taken my car and my wife's car here. I am very impressed…read morewith their professionalism and the quality of work that they do. I would highly recommend them to anybody.

I was a long time customer of Sam's Club for tires. I tried these guys about 4 sets of tires ago…read more(I'm kinda the family car go to guy). I will only buy tires from them going forward. They have "old school" tire store vibes, like back when shops tried to help the customers. Prices are fair and work is professional.

This dealership has always been bad but when the Duffs bought it I assumed it would get better. Not…read moreso. They left the same management team in. That's the problem. The GM is very rude and arrogant (unless he thinks you have status or money apparently) Good luck taking your car here

Thanks to the staff and a special thank you to Ms. Paige for going above and beyond to dealing with…read moremy warranty department on getting them to approve the work that needed to be done not ounce but twice .

Really friendly staff. Took me immediately and said that I could wait while they checked out my…read morenoisy tire. They noticed that I had lifetime alignment so they aligned it while I was there. Seems like there's always a Firestone in whatever town I'm working, so I'm glad that they have my trucks records in their system.

Every step of our experience with Firestone was a nightmare…read more My wife and I were quoted a price of about 1,600 dollars for a repair and told that her car would be ready in less than 24 hours. That time came and went and we received no notice that the car was ready or told that there was a delay. We called back and were told that the part we needed was out of stock and that we would need to wait another week and a half for the part. It's already irritating enough to learn that, but it's even more frustrating to have to inquire yourself about the issue. They allowed us to take the car and drive it carefully while we waited for the part, which we did. We paid about $1,300 for the repairs made at the time. No issues there. My wife was then told that there would be a "slight" up charge on the part remaining. Now, I'm not sure what a "slight" up charge means to the people at Firestone, but when we were finally quoted the price for the part, over 9 days later, the price had more than doubled to over $650 from the originally quoted of about $300. You would believe that due to the massive inconvenience sprung on us every step of the way, that some semblance of customer service would be shown, such as a discount on the part or services. This was not the case whatsoever and I was told that nothing could be done about the price. Finally on the day of service, which was today, we brought in the vehicle at 9:30. We were told that it would take between and hour and an hour and a half to service. Come 1 p.m., no call or notice of delay. So, once again, we had to make another call to inquire about how long the service would take. We were fed another nonsense timing of 45 minutes and we were finally able to retrieve the car and pay the absurd up charge at 3:45 p.m., around 5 hours later than told initially. This was just one final kick on the way out the door with Firestone. Each step of this process was handled poorly. In the end, we waited over 10 extra days and spent a significant amount more than we were quoted. In exchange for that time and extra money, we were given well below industry standard service. When running a business, transparency and accuracy are vital. It is clear that this was not relayed to the people working at Firestone. When quoting, estimating times of service or anything else, it is critical to treat your customers with the dignity and respect to give them accurate information. If that falls through, it is even more important to be up front and forthcoming of your mistakes and miscalculations. It should never fall on the customer to inquire about the shortcomings of your service. That is the mark of poor service. No values of quality and respect were taken into account at Firestone. The slogan on the exterior of the building which reads "Fixed Right, Priced Right, Right on Time," is more of a punchline to a bad joke rather than a motto of quality assurance. I would urge you to look elsewhere in Hattiesburg for your car repair needs.

I had a fantastic experience, The staff was very courteous and very knowledgable, My vehicle was…read morefixed right the first time, I highly Recommend them.

I don't know if it's because I'm a woman and don't understand things associated with having a car…read morefixed or if this is the norm. I paid $5,300 for an engine to be put in my son's car. Long story short, it took two wrong engines before they got the correct one. No one called to update me. The only way I knew both times that there was a delay was because I had to call to check on the status of the car. No one called to update me on what was going on. After the correct engine was put in the car, the SAME DAY we picked it up, my son was o n the side of the road. Car wouldn't crank, all kinds of error messages on the dashboard. Bedrock towed the car BUT charged me for the towing!!! Had I known this, I could have had my insurance company tow it at no cost. When I complained about this I was told it's standard for them to charge. BULL. They got over on me. If I would have been told there was a charge, I would have called my ins company. And the LEAST Bedrock could have done was pay the fee being they just released the car to me THE SAME DAY it ended up on the side of the road!!! MOST HORRIBLE EXPERIENCE EVER. Oh and I had to get a battery too after they towed the car and checked it again. WHY was that not checked when they had for almost a MONTH??? I believe I was cheated out of my money and am seriously considering calling a lawyer. DON'T TAKE YOUR VEHICLE HERE!!

Just went to Hall's for my first time. Great experience! Family run business that I wish we had…read moremore of. Honest, hard working, trustworthy, local people from the community. Will be back many times over! -John

I had a problem with an 03' cavalier that seemed like the alignment was off because it was pulling…read more I took the car there and he drove it and it turned out the new tires were already bad! He was completely honest and I had the car aligned after the tires and it was perfect. Since then this is the only alignment shop I use, his price is fair and every time I bring a vehicle there he takes care of it and I leave a satisfied customer. I highly recommend Hall's to any of my friends as soon as they say they need an alignment. My experience you can't go wrong here!

this facility continues to impress me…read more The technician under your vehicle that you probably will never see her name is Erica and she's doing an incredible job. Thank you Erica for going above and beyond the call of duty. You are one of the main reasons I continue to bring all of my vehicles to this business. Customer service is valued by everybody in the building especially your technician ERICA!! putting everything back where it belongs and making sure it stays that way. thanks Lil E

Went for basic oil change, have been there before. Quick, professional & their customer service was…read moreawesome. Will be back in the future.

Russell went above and beyond to get my two flat tires replaced. This is my 3rd time at this…read morelocation since the new year. Between the best oil change(my mechanic personally recommended this place) and tire prices plus service, my van has upgraded immensely. The lounge area is awesome too. Movies and coffee n comfy chairs. Other shops are closer to my house. But this place makes the entire situation comfortable. Thanks again!

Brought my truck in for an alignment after I just got new tires and redid the front end. Called me…read more30 minutes after dropping it off trying to get me to replace the ball joints stating they couldn't do the alignment in their current condition. Told them I'll just come pick it up and get it done elsewhere then proceeded to charge me $35 in "labor". Should have listened to the other reviews, this place will try to fuq you do not go.