We have purchased ,over the years ,5 cars here from Vito specifically! We will not go anywhere else. The service department is the best around, honest, efficient, and work done right. Vito helps to make your experience buying a car a great one, knowledgable, friendly, and sells the car right for you! THIS is where everyone should buy a car. read more

Took my car here for one thing after weeks it was finally fix then light appeared on everything was under warranty allegedly until weeks later. Manager name Tommy secretary name Reagan very unprofessional they me er answer phone I had to drive 1 hour because they will never answer phone. I would not recommend buying a car from here they don't stand behind there car and can't fix them once diagnosing. read more

I went there the other day to have my car worked on and the lady at the front desk was extremely rude. I was simply just trying to ask questions about the work being done to it. I'm not sure if she was having a bad day or whatever the case might be but her attitude and tone was absolutely disgusting. When asked for her name her response wasn't very pleasing. I had to ask a good couple of times before she annoyingly rolled her eyes as she told me. I'm almost positive she said her name was Regan or something like that. Horrible customer service. I'd much rather take my vehicle to another service shop if it's really that much hassle to answer a few questions. read more

Purchased a new car from them after dark from 2.5 hours out of town with dealer reporting everything with car was in perfect New condition. The next day I noticed bad swirl marks and clear coat scratches from a bad detail/buffing job on entire paint surface. local pro detail shop estimate s to fix damage range 450-950 with dealer only agreeing to pay up 250 for damages or have me drive back for them to detail again which is extremely unrealistic. never buy from them if you are out of town and always inspect car with flashlight before purchase. Also, never let them touch your car for detail or wash. Now I will be out of pocket just to repair the paint on a new car. Ridiculous read more

Shanta Walker was great! She was a pleasure to deal with. Her knowledge of the vehicle was extraordinary! She was patient and let us take our time and didn't push or make us uncomfortable. I can't say enough great things about her and the crew at Mack Grubs. And the Palisade is fantastic! So many features and rides/drives like a dream. Look forward to many years with the car and dealer. read more

Best car dealership in the Pine Belt, sales and service. I bought my Infinity Q60 from them, no hassles & service tip top.

Awesome customer service made the car buying experience stress free! Justin was patient and answered all my questions about multiple vehicles while I was making my decision. They made financing easy and I got the perfect car for our family. We will happily return here for our next vehicle purchase. Thank you to Mack Grubbs Hyundai and Justin! read more

This dealership is the bees knees!!! They went overboard when my wife and I purchased vechicles the same day. Sales team was very professional and the F&I Manager made it easy to do the paperwork!!! Thank you Mack Grubbs for an awesome experience!!! read more

If you are in the market for a new car look no further than Mack Grubbs Hyundai. Both their sales and service departments are exceptional! Our salesman was knowledgeable and listened carefully to our needs and concerns. We were made to feel comfortable and important by everyone we dealt with while car shopping, and they treat us the same way each time we return to the dealership. Considering these things and Hyundai product ratings nationally Mack Grubbs Hyundai is an awesome dealership to do business with. read more

I'll probably never give a car dealership five stars and that's on me. I've never found a dealership or car that meets and exceeds all of my expectations, known or unknown. My journey to Mack Grubbs began with my move from a Hawaiian paradise to the Magnolia State. While preparing for the move, I decided it l to sell my Prius V and just get a new car when I arrived. I definitely wanted a hybrid but wasn't keen on another Toyota after my last new car purchase. Started looking at the Honda Accord hybrid after being put in a new civic rental for a week. After arriving in Mississippi last week, I found it difficult to put my butt in an accord hybrid for a test drive due to a lack of inventory in the area. After spending my first few days in Mississippi on the couch hunting down an accord hybrid to test drive, i was getting frustrated. Eventually, I got restless and decided to take a walk to the convenience store about a mile away for some afternoon brews. As I was walking out of the store with my local micro brews, I noticed the HUGE Hyundai sign adjacent to the store property. Well, I'm not one to be concerned with appearances (two large beers in a bag, jeans, and hoodie) I decided to stroll on over and see what they had on the lot. When I walked into the showroom, David McCaskell came up to introduce himself and ask if he could help me find something in particular. Explained that I was in the market for a hybrid and wanted to see what Hyundai had to offer. David showed me the way to their Sonata hybrids. My eyes widened when i seen the nice big markdown placards hanging off the mirrors...$11k cheaper than the accord I was so desperately looking to find. Okay, they are appealing to my frugal sensibilities, but why are they marked down and just how good of a hybrid is it? David filled me in on Hyundai's delivery schedule for the 2014 models and that the 2013s would be replaced in the coming months. David went on to explain the mileage expectations and the impressive warranty. 10 years, 100k miles...36/40mpg...all sounds pretty tempting... but it are they the same PoS as my 1989 Hyundai Excel? Off we went for a test drive. The car drove nicely, the features were impressive and made my $30k Prius V look like an 89' excel. David explained the technology package and hybrid system as I was driving, answering my questions along the way. He was knowledgeable, personable, and didn't try to hard sell me. He even offered to let me drive back to my house and drop me off... bonus! Went back later that evening with my fiancé to get her take on it. She liked the car and was impressed with the way the car drove. Spent the next day or so researching the Sonata hybrids and customer feedback on forums. Then I tried contacting some more Honda dealerships trying to arrange a test drive with no luck...lots of promises to deliver if I put down a deposit or committed to buying the car without even driving it. Um no thanks. After talking it out with my more rational half, I decided on the sonata. I called David up to see if he would be available in the next hour to make the sale. We went down and started the paperwork. David moved quickly to get us out of there as soon as possibile. I had my financing already set up and could tell that the finance manager was not thrilled at the missed opportunity to make an extra buck. After giving them the contact information for my bank and the pre approval letter, the -1 star began. The finance manager was frustrated having to call the bank and couldn't seem to communicate his needs to the receptionist. He then asked me to get on the phone to talk to them... great, now I'm doing his job. Whatever it takes to get this done and get home in time for dinner with friends. After 45 minutes of playing middle man, they asked me for the registration to my vehicle. Um... In not trading in and I've sold my vehicles. I don't keep registrations from vehicle I don't own. They asked my fiance for a copy of hers, but that won't work. Asked if I could order a replacement registration... for a vehicle I have already sold... um no. Finally, the finance manager wanted to sell me some add-ons... um that costs more than I'd pay in Hawaii from the most expensive shops in town? Well, it's a Hyundai service so it's better? No thanks. All done! Nope. Got a call from my bank a couple hours later and apparently the finance manager didn't fax the documentation. Back on the phone with Grubbs but they're not answering. Called David the next morning and he got it all taken care of in an hour. Done deal. Getting my windows tinted now so I had plenty of time to write this ultra detailed and long winded review. :) All in all, it was a great car buying experience due to some awesome customer service! Thanks, David! read more

I bought my fiancé a new Tucson and the sales department was absolutely amazing they were all so nice. And I get my truck and her car service here and the service department is also amazing. They are so helpful and nice. If you are looking to buy a car, I highly let recommend them. read more

I want to thank the gentlemen in the service department for saving me $2000. Earlier this year I purchased a 2009 Hyundai Elantra for my daughter and she has been having problems with her electronic power steering. Upon review of the car we found an recall with an update that was supposed to help fix this problem. Went to our local Hyundai dealer here in Mobile, AL for the update which fixed the problem for about 2 weeks before it started acting up again. When it started having problems again, the local dealer said to bring it in and they would do a diagnostic for a minimum $100 charge that could be used towards repair if we fixed it there. Fairly standard so I was considering it. We had to go to Hattiesburg for work reasons and were staying there a couple of weeks so I called Mack Grubbs and told them about the problem and the EPS light being on in the instrument panel. They offered to look at the code for no charge and see what was wrong. When I took the vehicle in, they not only looked but did a diagnostic for free, determining it was the steering column that was having problems, I spoke to them about the update done previously and was told that they should be able to get the steering column replaced under the recall since the update did not fix it. I was told that they would call the warranty department and see what they could do. It took a few days to get the approval but they did and fixed the car for us for no charge on our part. I can't thank Mack Grubbs service department enough for taking the time and effort to help fix my daughter's vehicle and saving us a great deal of money. I would happily go back to them at any point for service or if I was looking to buy another vehicle as all the staff we dealt with there were friendly and helpful. read more

What an awesome experience buying a vehicle! I love my Santa Fe and had awesome customer service all the way around. They took the time to make sure I understood all the different features. I highly recommend Mack Grubbs Hyundai! read more

Today, Saturday, I had a break down. My horn was doing a crazy beeping noise different than the alarm which ran my battery down and I couldn't even put my windows back up. Well I called Hyundai's Road side assistance. I was told that they would gladly tow the car to the closest dealer. Also told me that it would be a good idea to call the dealership and let them know that my car was coming there. This was at 1:45-2:00 in the afternoon and I was told the wrecker would get to my location at about 2:45. So I called and was told by the dealership that they start closing the gates at 2:45 and closed at 3 so no one would be there to accept my car. I explained that I was a loyal Hyundai customer from out of town and who my regular service dealership was and asked if they didn't make exceptions for people like me. He said the car could be left outside the gate or the tow service would take it to the yard till Monday. (Remember those open windows?). I then mentioned that again and also wondered if they had a loaner that I could use till they could repair my car. NOT THAT EITHER. I said "So basically you're saying I'm out of luck and y'all don't tack care of loyal customers. I was then reminded that I wasn't their service customer. I was about to pay $300.+ just to take my car back to my home dealership so my people(who would wait for me) could take care of the VERY DISAPPOINTED customer even though their service dept was also closed. Thankfully my husband and a friend somehow got the car started and no crazy horn noises. I called Jason Pilger's in Gautier and let them know the car did start and I would see what it was going to do over the next few days. They advised that I go ahead and drop the car off with them because it could happen again and there is no one there at all on Sunday. They gave me a car to drive for a few days while they get my car in to service on Monday. SHAME ON YOU MACK GRUBS!!! CUDOS TO JASON PILGER HYUNDAI IN GAUTIER, MS!!! read more

Mack Grubbs Hyundai in Hattieburg,Ms.on 98 Every time I go to this service department at this particular location. I use to go there regularly every oil change and tire rotation. when they switched management everything changed.They no longer expected any coupons I receive in the mail or that I have on hand.Just tried again this morning and was told a again that the coupon was for a older model tuson but i only have had one tuson.Why keep sending me coupons if your service department won't take them.Very poor on customer service..to call them selves customer service..Jessica carter has a very bad attitude about helping customers not to mention she's very rude.Not just her but also the manager don't remember his name.I don't want to but another Hyundai ever cause of having to deal with the customer service department there.Not to mention I have talked to someone in customer service for Hyundai and still nothing was done..so therefore they have lead me to believe customers are not a #1 focus. read more