Since StoragePro has bought and taken over management of this place, it's gotten to be a lets…read more"fleece the regulars on pricing" money grab. Leah, the manager is wonderful but her hands are tied. Next door @ North Fork Storage (a new facility) they quoted me a 12x15 for $130 per month. I'll factually highlight that they're gauging. I've been a customer for 6+ years. I rented a 10 x 15 in 2021 that cost me $110 a year and if I paid The entire year at once I got one month free. This brought the price to about $100 a month. Four years later they are charging me $164 a month. That's a 64% increase in four years (an average of 16% per year!) Even Biden, and his lousy policies, didn't produce that kind of inflation, he's at 5.2%! So airport Storage, which has no real consumable material costs, is charging a good customer 300% the inflation rate during the Biden administration. This is nothing but a money grab, and especially shady as hell since when I called their service center I can rent the same 10x15 unit today for $147 per month at the same facility. So they're just sticking it to us. Stay away from this place. They're price gauging

We rented a storage unit and it was a great experience. Flew through the paperwork and the lady was…read moreextremely helpful and nice.

Excellent clean storage units with a secure gate. The onsite manager is very friendly, and keeps…read morethe storage area and front area immaculate.

Very clean property with polite staff. I had to get a unit from out of state and they accommodated…read moremy needs. Their prices are competitive and I feel my belongings are safe. Convenient online bill pay. I'm glad to be doing business with them.

Not too classy to say the least. The girl had horrible customer service skills as she clearly was…read moreonly talking to my bf, didn't acknowledge me one time.

I am in the process of purchasing a home. I sold my house in the East Bay and bought a home here…read morein Chico. Had to put my belongings in storage. The rates were outrageous in Chico and the customer service was horrible. The customer service at Extra Storage, on Skyway in Paradise, was excellent. She was friendly, greeted us and very professional. She told us the various sizes and rates for our needs and did not make us feel like we were being gouged, unlike the other facilities in Chico.

We recently rented this out for my sister and her college items. Pretty chill place. It's…read moreunfortunately not climate controlled so that's a bummer but otherwise the price you are paying is great. A great bang for your buck. The owner is very helpful and knowledgeable. I called to ask for the rates and she helped me very quickly. I ended up renting the same day.

Lady at the front desk was super unhelpful and really rude. She was against letting me have a…read morecompany come clean out my unit and made it very difficult for me to close it out. She kept telling me that they would change me $5,200 if I left it but she was making it difficult to have it cleared out as if she was trying to get to charge me the $5,200.

Rented a unit here from 2010-2022. Loved Lila and the fact that this place was very well taken care…read moreof. In 2018 my storage was the only thing that survived the Butte fire. I was shocked and very happy. The rates were very reasonable even when new management took over.

Steve was very helpful and respectful Also offered some treats and water i highly recommend this…read morestorage facility also affordable!

After calling many many, yes many, storage facilities in Chico and surrounding areas to no avail, I…read morewanted to say how impressed I was with Matthew's customer service at Longfellow Self Storage! I was needing a storage unit in June or July for my son, a college student, and was seriously getting worried that we would not be able to secure one. Matthew put us on their waiting list. A couple weeks later, Matthew called me (I didn't have to keep calling him and asking for updates) and said one was available beginning June 1. Needless to say, I was thrilled, and we now have a storage unit. This type of customer service is becoming very rare these days! Matthew is knowledgable, professional, helpful, and just plain courteous and respectful! Thank you Matthew! We are so grateful, and I will recommend LSS to anyone, as will my son!

The guys that help me with this move were professional, friendly and hard-working especially in 95°…read moreand higher heat. The move went smoothly and they understood exactly what I wished to have for the accomplished and work very carefully to ensure that they delivered to that specification. When I was going to college I worked for a moving company during the summer so I know how grueling that is - and I appreciate it that much more when those who do this strenuous a job job and do so with a smile and a great attitude. Thanks guys! You guys rock..

I was so concerned when my elderly Mother hired movers I had not researched myself. what a great…read moresurprise to meet three of the hardest working, clean, polite, professional and friendly guys I've met in a long time . David, Doug and Tahrique spent the day with me as we got a huge amount of packing done and items very professionally prepped for moving. Their truck is clean, they arrived on time, the took regular breaks as the law and explained they are taking a break. they didn't ask for anything, worked well with each other . truthfullly - these are some A-team young men. thank you and just know we are so happy with your care and respect of our things and our need to get them to our new home. I would recommend you to anyone . signed, the Franklin/Johnson family