My husband and I went in person to discuss some questions we had regarding a violation dispute and multiple modification requests. They handled it all quickly and professionally. There were numerous people in the waiting room, and Roland and Chris were handling them efficiently. Dina promptly helped us with questions about installing an impacted front door, a transom window, and driveway resurfacing. Melody read more

My experience with this HOA management team, particularly with Eileen and Catherine, was extremely frustrating. Our HOA questionnaire was submitted weeks in advance, and I followed up multiple times, including an urgent request approximately two weeks before our scheduled July 28 closing. I also made multiple phone calls that went unanswered and left messages in an effort to get this resolved. Despite those repeated emails, missed phone calls, and follow-ups, the questionnaire was still not completed in time. Because of Eileen's delay and the team's lack of urgency, I was forced to request an extension on my closing. This delay had serious financial consequences for me. I had already relocated to another state for work and was paying both a mortgage and rent while trying to close on my home. After nearly six months of working toward this sale, these unnecessary delays exhausted my emergency savings and created significant financial stress. Robert, Eileen, and Catherine need to take a serious look at their communication, responsiveness, and turnaround times. Documents that directly affect a real estate closing are time-sensitive, and failing to handle them promptly can have real financial consequences for homeowners. I am extremely disappointed with the service I received and hope this team makes meaningful improvements so future homeowners do not have to experience the same unnecessary stress, delays, and financial hardship. read more

Finally sold my home in Silver Lakes. PPM is behind me now. But let me tell you about the Estoppel nightmare. I have lived in this home for almost 22 years and in all these years, I have never received a violation for the pavers on either side of the driveway (to extend the width of the driveway). The pavers were placed there by the very first owner in 1995! However, they have only now become a violation during the selling process? They were never a problem before though? Also, I was given an estoppel violation for my neighbors fence. PPM tried to claim it was my fence. This fence accesses HER backyard and not mine. When I told MICHAELA, that it wasn't my fence, Michaela returned to my property to take photos of MY fence and add that to my violations list because she didn't want to admit fault. Instead of simply removing the neighbors fence she decided to create a false violation. Peculiar to me since my fence was BRAND NEW JUST BUILD AND WITH A FRESH COAT OF PAINT. She tried to say it was broken initially but when we shot that down, she then changed it up to say it needed to be painted. However, that still wasn't it because Estoppel still did not remove the neighbors fence from the list of violations. I had to do the leg work and reach out to them MULTIPLE TIMES to prove to them that it was not my fence including sending a copy of the survey lines via email and get this...PPM (MICHAELA) gave me the survey lines paperwork but still, I was being held in violation for that fence on the neighbors property which CLEARLY was not mine. My neighbors fence has been broken FOR YEARS and dirty as well, FOR YEARS. Meanwhile, my husband and I, over the years, have kept our property IMMACULATE! What I experienced in this process was Estoppel and PPM, though they work together, were never on the same page! Pushed blame back and forth onto one another, like a ping pong game and do not seem to care that they are wrong. They will do whatever they can to try and appear right, even if it means returning to your property to take a photo of the other fence and pretend that that was the fence they "meant" to violate (a BRAND NEW AND FRESHLY PAINTED FENCE)! It took over a month for them to finally close the Estoppel because of Michaela and her finger pointing and lack of accountability for her error. Michaela was AWFUL during this selling process and made it a complete nightmare of back and forth, no accountability, unprofessionalism, rude behavior, ignoring my calls and just overall and unpleasant person to deal with. And there is NOTHING you as the homeowner can do about it except sit in your frustration. I felt completely powerless, unimportant, and as if I were the problem when I did my part from the moment they told me to. Yet this process took over a month while my sell money was held in escrow. There was absolutely no cooperation from them. I had to call, email, call, email over and over. Felt like I MYSELF WORKED THERE. I feel like I DID THEIR JOB FOR THEM. Often, their emails were short, rude and never provided a solution. They preferred to point blame back and forth to one another saying things like, "Melanie, I'd like to reiterate, my part of this process is completed. You need to reach out to the Estoppel team!" Meanwhile, Estoppel would say, "We don't handle violations, we simply process them the way they are given to us. You need to speak with Michaela!" Emails like this went back and forth over and over. Left me in tears on many days. Finally I had to reach out to every manager I could. Whenever a new manager would get involved I would include them in the email thread. However, instead of Estoppel fixing my issue, they would take the time to send me an email telling me not to include certain people in the email yet the problem would go unreso read more

I have had repeated negative experiences with Pines Property Management. Their management team has been rude, unprofessional, and unhelpful, and the supervisor/manager I dealt with was dismissive instead of trying to resolve the issue. The communication is poor, the customer service is frustrating, and residents are left feeling ignored. After dealing with them multiple times, I understand why this company has so many bad reviews. Anyone considering buying in a community managed by Pines Property Management, especially Silver Lakes, should do their research first. Based on my experience, I would not recommend it. read more

Terrible property management company. Incompetent as well as lazy. SilverLakes HOA is one of the worst run HOAs in the area with the highest levels of homeowner dissatisfaction in large part due to this management company and the HOA's law firm, Stevens & Goldwyn P.A. . Do not buy a property in SilverLakes or in any HOA that uses Pine Property Management Company. read more

The receptionist Juanita, is literally the most incompetent person I've seen. I don't speak Spanish and this lady can barely conjugate 3 verbs in English. Her best answer is to contact them through email which is something I've done for the past week. Highly incompetent team. read more

Horrible. Opening personal lawsuit and working on class action lawsuit. They don't answer phones nor response to email. Send billions and fines without merit. They need to be stop and sue!!!! The financial account manager, Reiner (if that's his real name), hung up on me and refuse to take calls. He too to be seek and sued. read more

Here is another reason Pines Property Management needs to be fired. I have multiple roof leaks and waiting for a trial with Citizens Insurance. I have sent multiple letters from my attorney and was told a couple months ago that I will not receive any other violations. Sure enough I received a fine of $1000 which was upheld by Silverlakes Board. I explained last time this is harassment and they should be fined and held accountable. Any suggestions would be appreciated. This is not the first time and sure won't be the last time. read more

Worst management company I've ever experienced! Rude low class staff members They talk to you in a very u professional matter And if u have a problem in your community they are not happy to help They won't answer phone calls Never ending list read more

DO NOT MOVE TO SILVERLAKES...MANAGEMENT COMPANY WORST KIND OF BLACKMAIL CON ARTISTS I bought my house 18 months ago, my husband just got a new job out of state and now we have to move again. Our house was painted 18 months ago by previous owners as a violation by Pines Property Management. When we requested an estoppel, Catherine Canos who never returned a phone call or email about of my concerns came out and said side of house needed to pressure washed, roof needed pressure washing and to remove pots that were always in the front yard (came with house). I did everything, got it cleared, she came back out and said house needed to be painted. I said no, it was painted 18 months ago, she said they had no record of modification forms. I explained there had to have been one, since they closed it on PPM site and sent email to title company saying closed. I sent emails and screenshot of closed violation. My lawyers sent proof and showed original emails from Eileen, she refused to help and put it on Jackie Rodriguez who said pay another $500 for an estoppel since ours expired. It took us two weeks to finally get them to realize they were wrong and estoppel was still valid. SO is it inconceivable they lost modification form?? Useless Catherine refused to come out and show me "peeling" paint. She waited until until we had 2 days to close to pull this BS. Not going to lie PPM is literally and figuratively the worst Management company I've ever had the misfortune to deal with. A bunch of incompetent, miserable, vindictive, people that need to learn how to be opposite of everything they currently are!! Catherine Canos is actually known throughout real estate companies as a vindictive person, who comes out finds violations when you're trying to close, you clear them, she comes back out finds out more, you clear them, and then she finds more!! Something needs to be done, I'm glad I'm out from under hers and everyone else at PPM's thumb!! If I could curse on here I would about how bad this company is I would. Move anywhere but here read more

Unfortunately I have to give these con-artists one star, there's my recommendation to Yelp, let us do zero. Their online systems are poorly layered, unkept, and expected to be used by unfortunate residents, in fact, the whole portal is just a garbage geocities level website. Customer service is, well, it's not. I'll give it to the kid who answered one time, he tried, but yeah. They never follow up to phone calls if you do connect, their accounting department layers screenshots to make it look like residents are at fault (don't worry, PPM, I was able to see how you tried). Scammy Miami at its finest, these guys are the pinnacle of crap property managers that are in it for the dollars and have everyone bent over with no choice but to take it. You have to give it to them though, they do have an awesome system to milk wealth out of one of the largest communities in the area and threaten you with liens if you don't pay up to their ridiculous claims. I'll forever remember your amazing company as the absolute worst property management company I've experienced and I've literally been around the world. *clap clap clap* read more

Pines Property Management is exceptionally good at cashing HOA dues checks, but not so much when rendering services. It's nearly impossible to communicate with them. They don't return phone calls or e-mails. If you're in a community "served" by this organization, I feel for you. Unless you can foment a revolution, you're stuck with them. However, if you are in a community looking for a management company, you would do well to avoid these folks. read more

This could be the worst management company in existence. Homeowners quarterly dues never sent out on time and the company does not answer emails or chatrooms. After waiting an hour finally spoke to someone on the phone who said she would email invoices right away. That never happened. Unfortunately they waste no time in sending out delinquent notices. I would be embarrassed to work for an organization like this read more

I have never applauded the Pines Property Management before but I felt compelled to write this review because it is extremely positive and I am very satisfied with their prompt assistance and fairness. My past experiences have always been a nightmare but this time I am extremely pleased with Gloria, Fred and Mabel. Both Gloria and Fred listened attentively and showed compassion and understanding. Mabel, Operations Manager, was also quick to respond to my email and a pleasure to deal with. This was truly the first time that I was treated so well, with respect, understanding and fairness. I can only hope that this is the future dealing with the Pines Property Management as life is hard enough and people are just trying to live in peace. I truly hope this remains this way. read more

i am a new resident here....I read some of the reviews regarding how difficult it is to communicate with them...So very true.....It's frustating.....No one answers the phone and no one get back to you....sickning and frustating. I am sorry to say that Pines Property Management but try better and don't get defensive when you read this.....Instruct your staff to do better if it is part of their jobs to answer the phone and get back to the residents.......If this is a reflection of their paying salary and they are unhappy then the management should review their performance and perhaps hire new dedicated people. read more

I see nothing has changed after a year the company still does not respond to phone calls. Every time you call you get a voicemail, what is the HOA really doing during the day if they are not supporting their communities. This is so bad I think I need to find a new home. I live in the Encantada community and unless you physically go to the office you will not get a response.......sad read more

If I could give this property management a negative star that is what they would get. They take days, if at all, to return your calls. They have poor service, and they never admit when they have messed up, you the resident suffer the consequences. I live in a community in Silverlakes and I constantly have issues with this management company. I need to see about starting a petition with the residents to get rid of these people. read more