Awesome customer service. Very friendly and knowledgable. They also offer you a 10% off your total…read morefor signing up for their newsletter which was great. They didn't have many hiking boots or sleeping bags but they had a lot of everything else - sleeping pads, fire starters, water filters, etc.

This store is great. They have a great selection of stuff from fishing to backpacking at fair…read moreprices. The staff is super friendly and helpful. Will definitely be back for any other needs I have.

Came in with hubs. He wanted to come check the place out. It's HUGE and very organized and clean…read more Plenty of parking since it shares with the businesses in the same shopping plaza. We were greeted upon entering. We browsed around, not really looking for anything in particular and didn't end up getting anything but it is a very nice and spacious store. Has all sorts of outdoor sports stuff, particularly hunting, fishing and camping.

don't order from here, waited 2 weeks only for a them to send me the wrong item and also not send…read moreanother item I ordered, horrible experience

Such a great store with wonderful life size outdoorsy decor. They also do a superb decorating job…read morein the Christmas spirit. Store is organized by outdoor activities--fishing, hunting, camping, etc I especially love the foods section that includes chili kits, rubs, jerky and sauces. A downside is often the absence of shelf pricing. I've left many things behind due to this. Lots of wonderful clothing, especially for cold weather--thermals, fleeces, fllannels. Has outdoor appliances like dehydrators, grills, tools. Even has a toys section. Saw some great sales today $15 fleece jackets, 25% off lots of clothing, etc. Certainly worth a gander for everyone.

This is a review for their archery department…read more I decided recently that I wanted to get back into archery (which for me means traditional target shooting with a recurve bow). After receiving terrible service at a local shop in Gainesville, my boyfriend (who was buying this for me as a birthday present) and I came here. Upon walking into that section they really only have compound bows for bowhunting on display and some very expensive all wood recurves hanging behind the counter. There were plenty of people behind the counter though, and one man asked if we needed any help. We told him what we were looking for and that I was a novice archer who had last shot about 6 years ago. He promptly pulled a box out from underneath the counter, told us the price and asked if it was in our range. We said yes and he began putting it together for us. After he had put it together and showed me how it was done, he had me draw it. I said it was fine and more than I shot in High School, which is what I'm looking for since my archery teacher was always pushing me to try a stronger resistance. He then showed me a product called a "whisker biscuit" (I know, sounds lewd right?), which is basically a special attachment to help with nocking the arrow. It holds the arrow in place, meaning it won't fall out mid-release...which I agree is a good idea to have for a novice...especially since this has happened to me! So he attached that on for us. I asked him about a sight and he led us over to where they sell them and selected one to recommend at my re quest of a reasonably priced one. He picked one out and I looked at it, and really liked it! Fiber optic sight with several different pins to mark different distances so there is no need for adjustment once you set them. After attaching everything we had picked out he asked if we need it taken back apart and we did so he obliged. He let us know there was a sale on some arrows and we picked them up as well; he cut them to the proper size and then we were ready to check out! I know it kind of sounds like he was trying to upsell me on a lot of things, but he did listen to our concerns about price and we knew exactly what we were buying. When recommending a product he told us exactly what it was and why it was a good idea, but never said it was a necessity. At any time we could have requested something cheaper or different and I'm sure he would have obliged us with no problem. Great experience, excellent service. Will definitely come back if I need anything. I'm just sad they're in Orlando and not Gainesville :(

Great merchandise and always very helpful people. Love the durability and functionality of what…read morethey sell.

Amazing experience with Mark as our associate today…read more He helped me with some new purchases ( for myself and my husband ) and guided me through the new promotion. He also helped out my husband out with an exchange. We had gone to a previous 5.11 at a different location and the other associate gave some recommendations for our exchange issue on his pants. These did not remedy the issue and actually made it slightly worse. Not totally his fault, as he was just trying to help out. But all in all, super happy with our experience today. Mark absolutely saved it for myself and my husband, 100%. He was eager to help, personable, had great product knowledge, and efficient! He even made necessary changes to my account information as well! 5/5 well deserved! Thanks 5.11 team and a special thanks to Mark!

TL;DR Managment/ownership treats customers and employees terribly, would not spend money here…read more Repeat bad experiences, I'd rather buy online than go back in this store. As an avid adventurer of the western US, I tend to visit outdoor stores wherever I travel to see what their idea of adventure is there and take the chance to upgrade gear that's frustrating to use or worn out over time. I've visited Bill Jackson's on two separate occasions now, heading in each time with about $500 worth of gear in mind to shop for. The first time I came, I got great help from multiple associates and planned to purchase gear off of their advise, but witnessed a confrontation between management and an associate that I recall as mild but disruptive enough it made me leave the store without buying anything. I didn't come back for about 8 months. Now I'm back in town for a few weeks of work before heading on a 2,700 mile bikepacking journey and really needed to grab a few items I hoped they'd have in stock. Being interesting in all outdoor activities, I started talking with an associate about the ski shop they were building the last time I was here. He keyed in that I had ski knowledge from my time tuning skis and custom fitting ski boots out west and started talking to me about part time work as they expected to need some extra hands with ski knowledge and took me to show me their ski selection. To get there, we had to walk through an area that he explained was sectioned off for an upcoming sale, so not yet available, but the necessary route to the still-open ski shop. He made a pretty good case for their ski shop and my wheels were turning about coming to help them out in the fall. On our way back through the sale area, I asked a question about the items we were walking past and the associate was very clear that those items were not available for sale until the official sale start date, but took the opportunity to educate me about them(I knew very little about diving equipment but am curious to learn). I was quickly convinced that a decent snorkeling kit was necessary equipment to enjoy the area and decided I'd get a setup. Before he got a chance to redirect me to where the currently available snorkeling gear was(I could tell it was coming, this area was also tiny compared to the sale area), an angry manager/owner appeared ready to tear apart the kind and helpful associate that had just taught me what I needed to know to spend an extra couple hundred dollars on top of the items I was already planning. I hurriedly left the area while she continued to holler at me and once I passed the threshold of that room I heard her resume berating the associate in anger. I walked myself over to the full price scuba stuff and found another helpful associate, but I could not bring myself to buy anything from this store after that experience. It was not unreasonable for her to ask us to move along since we had stopped in a place we were meant to pass through, but she was incredibly rude to the associate for going above and beyond to take care of an enthusiastic customer. I won't spend money here, that manager is the most unkind person I've encountered since I've been in Tampa. In a town of incredibly kind people, there is no place for that. Very sad, I really wanted to like this store. The associates seem to be knowledgeable and passionate about the outdoors, but they don't deserve to be treated that way.

Melissa was super helpful in helping us pick out a roof rack, as well as other accessories, for our…read morepaddle boarding and kayaking adventures. Store also has a huge selection of everything a person could need for their next adventure!

Very nice store. Very good assistance from staff. High quality. It's a you get what you pay for…read morestore.

What a great store for all things outdoor. My favorite part is the level of knowledge of the staff…read more I can't wait to go back and keep preparing for my future hike in Peru. Thank you guys!

Awesome customer service from the manager. He even pointed…read moreout an item was on sale that we were looking at! Very nice large selection of merchandise! Great store for sporting goods!

I was already to buy a new gun. I wanted to trade in the one that I had and there were a couple…read moredabs of paint on the site from the owner previous. They wouldn't take the gun on trade because of the three green dots. They lost my business. I grew up in a gun shop. We would've not sent a buying customer away.