Very mixed reviews. My family and I have been patients of Pinnacle for several years now. Dr Loven and Brandon have been the providers that we have seen and have been thoroughly pleased with. Unfortunately, the face of every doctors office is the front staff. The first ones you see and the first of opinions made. There is one female up front in the Hendersonville office that does not need to be working with patients. I have watched this front staffer in past visits either being rude to patients, complaining openly about her job or in one instance laughing at a patient. Today I got her in all her glory. I had stopped by with a simple question about my bill. A bill that has been paid since my visit but keep getting. She attempted to explain what she thought the problem was. When I didn't understand and told her that, she said I was not listening. I let her explain one more time. I still didn't quite understand what she was trying to say. Seriously, with her verbiage she was making zero sense. She said I should stop interrupting. I never interrupted. That second go around I even waited for her to pause so I could respond. She told me I came in with a bad attitude. Not sure what she was talking about. I was just smiling and joking with another lady up front. I told her I was mirroring her attitude. She did not like that. Honestly, by then I was angry. I'm pretty easy going but being accused of a bad attitude she was projecting made me defensive. Her attitude with me was extremely unprofessional. Instead of referring me to a phone number, a person in billing or at least someone above her pay grade she yelled and said since I wasn't listening I needed to leave. The encounter after watching other encounters of her with other patients will keep me from going back. Nor will I ever refer another patient too. It's very unfortunate because I really love the providers. I have worked in the medical profession for over 20 years. I've never seen anything like her. I think they will continue to lose patients if the face of their medical practice is her. ~Jessica L read more

Finding a good dermatologist can be tricky. After a negative experience at another practice in town, one of my friends suggested I try Pinnacle Dermatology. I've now been seeing Dr. Morgan Ebeling for the last six months, and I can't imagine going anywhere else! Although Pinnacle's Nashville locations are a bit closer than this one - I really like how easy this office is to access (especially when it comes to parking). Appointment times are respected - and I've never had to sit in the waiting area for more than five minutes. It's evident that Dr. Ebeling cares about her patients. At each of my appointments, she's listened to my concerns and come up with helpful solutions for treatment that actually work! I'll continue to trust Dr. Ebeling and the folks at Pinnacle Dermatology in Hendersonville for all of my dermatology needs - and I recommend this office to anyone in need of individualized skin care. read more

I arrived 12 minutes late as a new patient. Not only does GPS take you to the wrong address, there is also construction going on which makes the office difficult to find. I am 4 months pregnant, with a referral order from my OB which means I need to be seen right away, I tried calling the office several times only to get an automatic system that would hang up on me and not let me reach anybody to let them know I was here but having trouble finding their office. When I finally did find the office, the woman at the front went to the back to make sure Brandon McNickle could still take me. I showed her my call logs of how I tried to call them multiple times and she let me know he could not take me when I drove almost an hour from Mt Juliet to be here today. I will NOT be coming back. This is not a place to come to if you expect them to care about you as a person or to be accountable for the construction or phone lines not working properly. Update: The next day, I was able to get into Pinnacle Dermatology in Mt Juliet.. I originally booked the soonest provider which is why I drove out to Hendersonville. The atmosphere in the office at Mt Juliet location and the way Valerie O'Connell PA-C went above and beyond to listen to my needs is a complete 360 in the way I was treated by staff at Henderson with Mcknickle... it is worth the drive to THIS location with Valerie O'Connell PA-C. I absolutely hate to call anybody out but I'd hate for anyone to go through what I did at the Hendersonville location especially if you're pregnant or just moved to Tennessee looking for your Derm. read more

Hubby had his surgery today for basal cell carcinoma inside his ear today. I loved that they were so careful to make sure they removed it all even though it was in such a difficult spot. Stephen D'Addario, MD was so great and Wendy and Jenna are obviously born to be nurses with their awesome attitude. Jenna even gave us lunch so hubby could take a pain pill. We feel that we can trust them to make sure everything is done as it should. read more

Super staff my nurse was great, my MD fantastic! As a nurse any procedure causes personal concern because we understand a lot of what's going on, so everyone made my visit easy,. The office music venue was eclectic and super duper.. Neil diamond, scorpions and George Michael ... helped me relax, thank you so much read more