I've had tardive dyskinesia for 3 years now, which is a debilitating neurological condition caused…read moreby exposure to certain medications. The longer it takes to be addressed, the worse it gets, and after the first year, it becomes permanent and incurable. I now have to be on a 24-hour regimen of sedatives to keep the excruciating symptoms suppressed and am looking at needing brain surgery to mitigate the damage that was caused by my diagnosis being delayed for so long, which is LARGELY Pinnacle's fault. I saw 3 different NP neurologists there, with my symptoms getting worse each time, and them knowing I was on meds that could cause TD. The 1st NP, Lisa- who no longer works there- accused me of lying. The 2nd, Debby, told me my symptoms were just psychosomatic. The 3rd, Allison, told me it couldn't be TD, despite the fact that I was visibly grimacing and moving my jaw around, and my teeth kept snapping shut, all of which are classic, TEXTBOOK TD symptoms. She told me the grimacing must be from my chronic pain and dismissed my other symptoms completely because I was not displaying one VERY specific symptom that NOT everyone with TD even develops, and is absolutely NOT a requirement for a diagnosis. I finally convinced my psychiatrist to take a closer look and when she saw the grimacing and jaw movements, she IMMEDIATELY diagnosed me with TD. I cannot recommend Pinnacle. The care I received there was LESS than subpar UPDATE: Because of the original bad review I left them here, despite the fact that I was willing to give Pinnacle one more chance because they finally hired an ACTUAL doctor, my appt was cancelled, I've been barred from being seen there at all, and now have had FALSE allegations made against me about supposedly abusing the staff over the phone and the patient portal. First of all, I only JUST got access to the patient portal in the last few days, and I sent exactly ONE message on it to tell them that their website worked terribly and to call them out for using the "American Indian" in the demographics section. The office manager made excuses for this last point, said SHE didn't think it was racist (NOT her call to make, as I would expect if she were Indigenous American herself, she'd have said so), and cited UCLA and the US Consensus, both of which are NOT the Indigenous American community and do not get a say about what term is appropriate- never mind the fact that it's been removed from the common vernacular, and widely considered outdated and racist for over twenty years already. I have also never once CALLED and actually complained about my abysmal treatment by their NPs to ANYONE there, never mind the reception staff, because I understand that the front desk has NO control over what the medical providers do. I was called a liar AGAIN by the receptionist- who was hostile with me from the very start of the call- because he claimed to be the one who I abused on the phone and I told him that I'm positive I've only spoken to him ONCE before to make that appointment. He's the only man that's ever worked that desk, so I feel like I might remember. Which seems more likely- the receptionist who fields HUNDREDS of calls daily remembers my ONE call, MONTHS AGO and I was SO abusive that he made the appt w/o protest, or that -I- actually remember the ONLY call I made to them in over a year when I spoke to the ONLY man who's ever answered that phone? And yes, THIS time, I DID tell him to go eff himself. I also caught HIM in a lie. First, he claimed that HE was the one I supposedly abused on the phone. THEN he let slip that I've ACTUALLY been barred for over a year, which means this was decided before he worked there, but does actually coincide almost perfectly with the time I left the original review here. So, am I banned for abusing the staff just a few months ago, or was it because I left a bad review over a year ago? Do NOT go to Pinnacle. This is beyond me not recommending them: I am warning you AWAY from them

Fraudulent billing practices, incompetent staff (including the practice manager, Ms. Ditomoaso). Do…read moreNOT use this business. I paid my $40 copay when billed for it, but they apparently did not record my payment properly in their billing system. After multiple interactions to attempt to correct this, I spent my very limited personal time to gather and email Ms. Ditomoaso a copy of my bank record showing my $40 check was cleared with THEIR business info on the back of the check. She responded with an apology and said she would fix their system to reflect paid in full. However, TWO MONTHS later, I received ANOTHER demand for payment of the same $40. I do not know what more I can do to convince you never to walk through their doors. They will hound you forever for payments you have already made!

It has officially been two years since my surgery with Apex. Dr. Brian Miller was my surgeon and…read moreafter a really long recovery, I can finally say that I am no longer in pain and the surgery was a success. My specific injury was severe, my surgery didn't go specifically as planned and it was labeled as an emergency surgery. I wasn't given the option to wait due to the possibility of further injury, which looking back, I am grateful that the surgeon decided on this. Living in Kodiak, I had to fly back and forth for all appointments and the staff at Apex was SO helpful with this. The interior of their office is beautiful and welcoming and everyone there was always so warm and nurturing, which meant a lot to me since I was truly nervous and in pain. Unfortunately, I had to spend a lot more time here than I originally expected, but couldn't have asked for a better overall experience based on the staff and the precision of Dr. Miller.

After many years of worsening lower back pain I was fortunate to find Doctor Miller. My MRI…read moreshowed severe stenosis and Doctor Miller used endoscopic tools to do minimally invasive surgery and correct my back problems. I highly recommend this doctor!

I've been a patient of Dr. Wayne Downs for several years now. I see him a couple times a year to…read morecheck in for med refills and to make sure that my neuro issues are stable. After seeing a GP in NJ who was unable to diagnose or medically manage my issue I was sent to a terrible neurologist in NJ who did nothing to help me. After moving to Alaska, I ended up in the ER and was referred to Dr Wayne Downs which was the best thing that ever happened to me because for the first time I my adult life my issues are under control and I have a doctor that listens to me. At present we are meeting over Zoom, but that has in no way affected the doctor's attentiveness. I very much recommend him. Just be aware that he often runs behind because he takes as much time as is necessary to address his patient's concerns and properly chart. I'm fine with that.

Dr. Downs provided an incredibly unprofessional experience, and I do not trust him as a doctor…read more Beyond providing poor care, their office explicitly allows (practically encourages) bringing guns on site (I'm serious!), yet explicitly disallows perfume. Their priorities are disappointing and not representative of a doctor who is providing a positive mental health care experience. Further, their office practices blatantly price gouging and lying about insurance providers accepted. I have filed an official complaint with Aetna. They charge over 4 times the "usual and customary" amount. Please do not provide them with your business.

We have had great experiences with Dr Woods, and the support team is very professional. The team…read morehas been available to us in a crisis- even when I know they are very booked they made sure my parent was safe. Great communication.

DO NOT GO HERE FOR PAIN MANAGEMENT! I have never in my life witnessed a provider behaving in such a…read moredisgusting manner as Dr. Sanchez! At first he seemed like a great fit but that quickly spiraled during the follow-up appts. Ever had a MD yell at you? Call you dumb? Stupid? Ignorant? Insist that he doesn't use drug seeker as a pejorative (but will continually call you a drug seeker.) Don't worry Dr. Sanchez does it all. He also has the management back him up in his foul mistreatment. This "Doctor" does not care about you! I was in shock with the manner in which he chose to speak to a patient. I have been in the health industry for over a decade and have come across many short tempered providers but have never once heard someone talking down to another person in such a way as he did. By the second appointment he was talking about the patient firing him, well he went and did it himself. I wonder why? You did them a favor! Nobody and I mean nobody deserves to be degraded in the manner in which he did. I hope this man finds happiness because he sure as hell is spreading misery onto people who don't deserve it. This patient should get an apology at the very least.

This past June, Dr Tolbert performed an angiogram to examine the previous repair he had done on a…read morelarge aneurysm located at the base of my brain. That went well. The June follow up which required the insertion of a tube which was inserted in my femoral artery. That's when everything went "south" on me. The doctor used fentanyl which was not what we had agreed to during the pre-surgical meeting prior to the surgery. This was all done at Alaska Regional Hospital. I informed Dr Tolbert that fentanyl passes right through my system, providing absolutely no pane relief. As a result, I felt the incision, being alert and aware of the entire procedure. He decided having an anesthesiologist attend the surgery was unnecessary. Since I was literally buckled down on the table, all I could do was to scream out in severe pain. Closing the wound required two nurses pushing down on the inside of my groin, with all their upper body weight to prevent me from bleeding out. Because of the "blown" closure, I had to lay absolutely flat on my back for 6+ hours after the procedure was done. The hospital report said that everything turned out normal, no mention of the loud screaming or my struggles, at all. I informed the hospital of my experience. Dr Tolbert further refused to acknowledge any part of what had happened. I was pissed and decided to contact a couple law firms that specialized in medical malpractice only to find out he had them collectively on retainers so they could not represent me. Eventually I gave up trying to resolve my complaint through the courts. Later I discovered I was not the only patient who found Dr Tolberts actions to be both excruciatingly painful but dangerous due to the high degree of pain I experienced. He had a "C-" on these report pages from previous patients. He further refused to fill out the paperwork from my insurance company which would have allowed me to return to work, to this day. This has resulted in extreme financial hardship for my family. Dr Tolbert was referred to me by my pain specialist so I didn't do my homework to check his performance record. Shame on me! I hope these comments will help others avoid the awful experience I had to endure. If I had the required funds, I would like to make him pay for what he did. Beware, John C Hughes

I was very impressed by the quality of my very first visit with Dr M. Tolbert. He listened to me,…read moreansered my questions, went over all the info concerning my care. He took the time prior to my visit to consult with other doctors in different areas of concerns for my treatment. He is very kind and together we got a game plan together for care of my brain tumor! I would say to anyone , if you need a nuerosurgeon go see Dr. Marshall Tobert.

I'm super disappointed to see such sad reviews when I have had absolutely stellar service. I love…read morethat my personal care team at this practice take their time to get to know me as a person, as a patient, as a human being. They go above and beyond to answer questions and provide the most thorough and pleasant patient experience. I have to come monthly and strangely I look forward to seeing all the faces. Of course there's that one person that you'd rather not see, BUT they're not my normal person so it's ok! I feel safe and taken care of here. Ought to check it out before letting one or two other poor experiences deter you from a nice experience. Dr Troxell, Laura, and Bryce are amazing.

I was referred here, and prior to my appointment I was asked to fill out forms. typical forms I'm…read morefamiliar with, all except one about AI recording. after reading I determined I did not consent to this. I submitted all of these and indicated no consent on that form. Their office staff failed to review my forms, however I didn't know that until after my appointment where this recording technology was being used. I didn't not consent to it. the doctor asked at the END of my visit if I could sign this form. I said "no I don't consent to that, I already stated that with the pre appointment forms." she informed me they CANNOT see me anymore unless I consent to it. and that they've implemented this policy and it's required if you want to be seen there. if that's the case I should've had that made clear before the appointment. I was left feeling violated because I was under the impression my direct action of "NO CONSENT" would be respected in a doctors office; they could have said "due to this we won't be able to see you". but no. they waited until the end of my appointment and made me pay for the appointment. despite recording me without consent and direct refusal of consent for recording me. I will not be returning to a clinic that cannot do the job of reviewing these forms properly prior to an appointment. it's negligent and unacceptable. if this were the case of a medical allergy or religious exemption I fear my rights would be violated, all for them to profit off me first. know your rights. be sure you double check your forms. don't sign anything that you don't like. the least they couldve done was tell me prior to my appointment. I would've cancelled it and gone elsewhere. but instead, they kept me on to make money. it's disgusting and violates my rights to privacy and freedom to give/withold consent.

I went to these people, and I paid my $20 dollar bill that I owed... I have proof... And they kept…read morebilling me so i called the person that takes care of the billing. She confirmed the payment, said it was paid, and now they put me into collections. I would NEVER EVER EVER go there again!!!! So you take your chances with them. I am still not going to pay, cause I already did, but I am going to consult with my lawyer. The rating is a minus zero..... - 0

I never have High expectations when I come to them and always have some kind of problem…read more This last experience was absolutely typical of employees not doing their job. On the morning of my appointment the Brain center called and asked me if I could come in early. I said sure. I adjust my schedule., and rushed to get there. I arrive, filled out my papers and waited for the exam. The receptionist came out and said she was sorry, but they made a mistake and couldn't get me in, because they had others scheduled. I could make another appointment at a later day. I am so tired of being required to accept inept business practices. The help is not trained properly and they expect you to accept help to do a specific exam and they don't know what to do., the person who did test last time hurt me. I didn't ever want to go back but my doctor wanted me to do another nerve conduction test. Many people say this place is a joke. I know that to be right.

I've been going to Dr Downes since 2016. He's an excellent neurological physician. I've sent many…read morepeople to him because of my confidence in his ability to diagnose and ans treat difficult problems. That includes my most precious family members. I personally have some very complicated issues. He gives you his undivided attention during your appointment. He is an unusual and extremely intelligent person. I highly recommend leaving your judgement at the door and letting him work his magic.

Dr. Mary Downs took her time and listened carefully about my condition. She really cared about my…read morecondition and gave me informations. And everyone in the office was very nice and helpful. Thank you.