horrible service !!!1 everyone is rude none of the workers want to genuinely help the workers…read more Karina is rude very rude and so is pricilla !!! please do not trust the company with your loved ones ! they've been denying me a termination letter for over a month !!! idk how they've been open all these years but they're very prejudice. they dont care abut black people at all !!!! they need to be closed down asap or get new workers that actually work for their check. they have been denying me a termination letter for over a month and Katrina the manager tried to get over on me by providing me a letter with false info I didn't ask to be on the letter they never have an excuse for their unprofessionalism

Alastar is a wooderful and very professional agency. Gleny HR, Ingrid Coordinador and Thania the…read moreBusiness Manager the whole team is very kind organized, and truly cares about their aides. You feel supported every step of the way. Highly recommend!

The name says it all a lot of experience care and overall wonderful staff…read more I also have neighbors and friends who love and Rappe about this place

We have been served by Touching Hearts for nearly 3 years and have had wonderful caregivers and…read moregood office service over that time. It has made a huge difference in my life as the primary care giver, allowing me to take time away from my loved one knowing she is safe and secure with a caring companion.

Mel and her staff took great care of my mom for many years and always went above and beyond for…read moreus. They are all caring, reliable and very dependable and helped get me through a very stressful time. They treated my mother like they would treat a member of their own family. Our wonderful aide kept my mother safe and secure in her home and always made sure she was happy and comfortable. She made her delicious meals and kept her home neat and clean. They were there for us when we needed them. I would highly recommend Mel and her team!

I can't speak highly enough of the caring service that we have received from Mel and her team. My…read morestepdad had an emergency that landed him in the hospital and within two hours Mel had sent someone to spend the night and following day with my mom. The care was wonderful and my mom went from being anxious to calm and reassured. I live out of state and don't know what I would have done without Mel coming to the rescue!

Pleasant staff . Little wait time. The doctors explain procedures and options. CLean environment…read more Quick response with test results.!i feel very confident about my whole experience l.

I been with caring people over 3 years and all I could say is that is the best agency I ever…read moreapplied. The staffs there are so kind and friendly especially Cristina and Zelinet they both amazing. I would highly recommend caring people to anyone that wants to work.

Terrible experience. Lack of communication, skills and quality of professionals. How or why this…read morecompany exists. They are charging a lot from clients and their service is below zero. Don't try to communicate with this agency, awful!!!!

Unfortunately -I must give them a very negative review. I…read morehave asked them numerous times to assist me in replacing a live-in caregiver who has created a very toxic environment for us. The caregiver constantly manipulates the family against each other in order to get his way. Every time I try to replace him the agency interferes and ignores my requests even though I am the one hired them and I am the one who pays the caregiver who I dislike immensely. I should not have to be a situation where I am forced to keep a caregiver that I dislike. They don't return my phone calls and they ignore my requests to get a different caregiver. Instead of working with me to replace this caregiver who has created an extremely toxic environment, the agency will go behind my back and reach out to another family member who has very little to do with the caregiving, is easily manipulated and it results in arguments about replacing the caregiver. I don't want a caregiver who is only in it for the money and who does not have patients wellbeing in mind. I constantly have to step in and make sure the patient is being cared for. I should be allowed to replace a caregiver that I have no trust in. The caregiver should not be in charge and the agency should not be in charge. Thay have made a difficult situation even more difficult by pitting family members against each other. I dislike them immensely. Be careful

Beth O'Connor, the Client Care Liaison at Alvita Care, is simply the best consultant you could ever…read morehave. She, as well as the entire staff at Alvita Care, are all super professional, very understanding, patient, caring, and extremely knowledgeable in all aspects of home care. Beth is super punctual, shows up on time (as promised), calls you back, texts you, and responds back immediately within seconds. In addition, she is very easy to communicate with, and is exceptionally responsible. She, as well as the entire Alvita Care staff, consistently go "above and beyond" for all their clients. In addition, Beth is extremely knowledgeable, super patient, extra kind, highly qualified, and very considerate; plus she carefully listens to every one of your concerns. She, as well as everyone at Alvita Care, are definitely top-notch and superb, and will take all your personal concerns into consideration, plus they will not stop helping you until you are completely satisfied. They are excellent, excellent, excellent! But you can't go wrong asking for Beth O'Connor as your Client Care Liaison. She is super knowledgeable, courteous, professional, patient, and always open to all your suggestions and ideas... while, at the same time, willing to share her own expertise, personal experience, and indispensable know-how. She is more than just great - she is superb, super fantastic and goes "above and beyond" for all her clients. We are extremely satisfied with the entire Alvita Care family, and will continue to use their services for all our home care needs. Do not go to anyone else. Beth, as well as the entire Alvita Care family, are simply the best! Most recently, Beth also assisted us in hiring two home care attendants that are both absolutely perfect in every regard.. and one of them is even bilingual, as we had requested. We just couldn't have done it without Beth. She has been indispensable, and has patiently helped us throughout this entire process. She is definitely the greatest asset that Alvita Care can ever have. Finally, we are very grateful and fortunate to have found both Beth O'Connor, and the entire Alvita Care family, and will not hesitate to refer them to our family, friends, co-workers, and you, the reader. With Beth O'Connor and Alvita Care you can never, ever go wrong!

Incredible!! I live in Maine and my mom is in the hospital in NYC. Stephanie has treated me like…read morefamily advocating for mom to find the proper PT facility. I will be hiring these AMAZING ladies to take care of mom when she returns home. BRAVO!!!

I don't even know where to start. My mom had to be placed in this facility because it's one of the…read moreonly she was accepted to because she had a trach. Unfortunately less than a month, my mother got MRSA. She had to be hospitalized and in the hospital she recovered. The only thing this facility got going for them is that they have excellent wound care and the respiratory therapist are good. The nurse practitioner was amazing. Unfortunately my mom was in a room with three other patients and I believe somehow, someone didn't clean their hands properly and that's how she acquired mrsa. This facility is so dated. I felt like I was in one of those movies from the 1940's. It was so dated that most of the machinery took up so much space in the rooms. I refused to bring my mom back because she acquired this terrible bacteria. Joselin was their representative and she was not so helpful with anything. The nurse in the front I believe his name was Harry was a diamond in the ruff. Thank you for doing everything you could for my mom. But unfortunately, I could not recommend this facility.

Where do I start. My grandmother was a resident at splitrock for post stroke rehabilitation; she…read morehas a tracheostomy and feeding tube and this facility was one of the few that accepted patients with her condition. There are a few good staff but not enough. The social workers Bianca Berkemeryer was by far the worse, unapproachable, incompetent, always MIA either at lunch of at "meetings" and neglected to follow-up on residence concerns. My grandmother was neglected and mistreated which resulted in a Stage IV pressure ulcer and a new stage II ulcer that was never reported to my family. I do not believe the staff was aware she developed a second pressure ulcer on her back. It was discovered when we took her to the emergency room for escalation of care and proper management of an advanced ulcer which is associated with major health risk and death. My grandmother suffered at the hands of certain providers who neglected to provide the care that she needed. While they might have the perfect plan on paper, it was poorly executed. We visited everyday around the clock from 8:30a-8pm. We left there every night worry about her well being and concerned she would die prematurely from failure to provide basic needs. I worry about the current residence who do not have a proper support system. We lost complete confidence in the team and believe their system is designed to set patients up for failure. We were truly hoping to provide positive feedback. After she was discharged from the ER, she was admitted to another facility and immediately we noticed a difference. The communication has been seamless, a care plan was established on Day 1 and she received medical equipment that actually work. At splitrock for weeks she laid on an air mattress for to alleviate pressure for the ulcer however never worked and was broken and was connected to an oxygen tank that needed servicing... My grandmother was in a room with three other patients who we disruptive, we asked for another room but they only responded when the staff realized we were transferring her to the emergency room. We are immensely disappointed and an apology is not enough to makeup for the suffering she endured.