Greatly locally owed company, truly know what customer service is, which is rare. On a day they…read morehappen to not technically be open where more than helpful on the phone, and even had us come in to explain options to us. Bonus is that compared to the big boys around (Pioneer) prices are better, and delivery costs are significantly lower. Feel free to shop around, you will be back here, mom and pop shops are back!

Purchased two high-end Onyx Boulders from Colorado Materials. Couldn't find them anywhere else…read moreafter checking Pioneer and other local landscape material yards. Since I'm a rock collector too, I appreciate the beauty and value of their Onyx and Obsidian decorative boulders. They were delivered and placed in my front yard by Javier yesterday 7/17/25. Javier did an amazing job-- he was considerate of his skid steer fork lift in terms of damaging our grass, plants, sprinkler heads, and lawn. He had me lay quarter inch plywood on the lawn for him to drive over. When it came to a forsythia plant that was right in his path to place one of the boulders behind it, he had me hold the branches upright close to its center so it would fit between his two fork extensions and not be harmed. Then once in place, he tweaked the position of both boulders using one of the fork extensions to push one side of the boulder furrther back, bringing the other side more to the front. It was masterful to watch him do this. As you can see from the attached photo, our Onyx boulders are beautful, adding much to our landscape. Couldn't be happier!!

Rigid and unending Customer Service. They don't care if you walk out on a $5000 sale. Their rules…read moreare their rules they don't move them for anybody and they're not polite about it.

My husband recently purchased two boards from here that we had cut at Budget. Not once was my…read morehusband shown the boards until they were handed to him after cutting because there were only a few boards in stock. When we got home, I noticed one was potentially full of mold and the other had a huge gash in it that was affected its integrity. When I tried to have them replaced, they said no - even though we didn't get to select the boards. They didn't return the boards, but kept them and then I had to buy a new board and they at least gave me new one board free that I got to pick out. It was a horrible experience and I wasn't trying to return bad boards I picked, they did the picking. Management didn't provide quality customer service and I know I will never go there again. The person who was at the register and the one who cut my new boards had supreme customer service - management can learn a thing or two from them.

Great business to shop at. Personal attention paid to answer your questions, meet your needs, and…read morehelp you with woodworking ideas. They will either have what you're looking for or can let you know some options. They also have state-of-the-art machines to dry, cut, or modify your wood products. I have a great respect for their business and knowledgeable/helpful staff!!!

A treasure trove of furniture and disassembled houses. If you're looking for inexpensive,…read moreunexpected, shabby-chic building materials, this is the place for you!

Bad attitudes, fat guy won't move from his chair. Everything is donated and then they way overprice…read moreit. No wonder they have too much stuff they can't get rid of.

This place used to have the worst service and inventory ever, but they appear to be turning it…read morearound! Chris from paint was especially instrumental in making this a 3 star instead of the 1 star it used to be. Chris took a significant amount of time to help me acquire an item (gift) from the top shelf of an isle and then some materials needed for a repair. The items took us all over the store and about 30 min total but he was patient and helpful the entire time. I also had a really good customer service experience where I left something at the self checkout, called, and it was waiting for me the next time I came in. If this trend keeps up I will be updating this to a 4 or 5 in no time!

To the 3 guys BS-ing at customer service Monday 8/31/26. I asked a very simple question which…read moreobviously interrupted your important, hilarious group discussion and seem to have offended you. Rather than simply answer the question, the unbelievable action y'all chose was to yell down the aisle at "John" who can answer if you sell empty syringe dispensers. John was actively helping someone else, and still did a job THREE of you couldn't do--instead staring at me like I walked into a love scene. Later, I asked the three of you about a hacksaw. The perplexed response of "Hacksaw?" was easily the most profound display of incompetence by workers behind a counter I've ever encountered in my life. It's far beyond pure laziness. The disrespectful way you treated me was worth a lot more than another one star review to a store that the entire community obviously avoids. By the way, a hacksaw is a tool used to cut a variety of materials extremely effectively. It would be considered an essential item found at any hardware store on planet earth. I would be ashamed of myself if I ever expected someone to pay me to treat their customers as you did Monday night and it seems John isn't too fond of your little group chat either. Your actions actually affect other people around you. Grow up and come to that realization or become a victim of your own incompetence. I promise it doesn't go unnoticed for even one day. Good luck.

Life without this resource central would not be the same here in Boulder…read moreIt's a weekly thing with me WyldLand thanks you all here!!

I got the best raised garden bed here today for $30. We couldn't find it at first because it was in…read morethe east lot but the cashier was very helpful and pointed us in the right direction. I love their sustainability focused mission and it's a great place to find some great gems!

I purchased some very high quality vinyl flooring for our laundry/Storage room in our basement…read more Family Carpet One did a great job on the initial install. Recently, I had to pull back some for the vinyl to install a water mitigation system which was done by another contractor. After the water mitigation system & drywall repair was completed, I called Family Carpet One to re-install the vinyl flooring. Their installation crew did a fantastic job at and I'm very please that my basement project is now finally complete. I'd like to thank John and all of the great sales & installation staff at Family Carpet One. I will be back if I need any new flooring in my home. Thanks again. Sincerely, Ross

The older salesman with the gray hair is a bit of a know it all and condescending. I've been in…read morethere a few times and his attitude has totally turned me off and made me not want to spend money there. There are plenty of better places to spend your money.

Great customer service, and what a fantastic array of wood, whatever you need, they have it. A…read moregood go to woodworking store in LA.

I purchased some fence posts in here recently and was a little disappointed at my experience. The…read moreguy running the inside shop says he will radio someone to come help load me. After I am half way done he finally shows up and later I discover at home he loaded some of the crappy posts that I had already picked around. Posts that were horribly split and warped no less. Then I also discovered they had mixed 4 inch posts with the 3 inch posts so I brought home a few of the wrong ones also. Pretty disappointing way to run a business in my opinion. Would think twice before I bought anything again at this place.