STAY AWAY, ATROCIOUS WORK. This company is overpriced and they have no integrity. They were the highest estimate I got, by double. I made the mistake of hiring them only because of the name recognition and year warranty, along with their own, fake, made up ratings. They were ineffective upon hiring them and when I called back a few months later with the same problem they did not fix, they sent back same shotty subcontractors AND STILL DID NOT repair my roof. I would have had to pay a lawyer to fight them in court to get back my $7K. I paid another roofer 1/3 the price and the problem was fixed in one visit. STAY AWAY from these con artists, thieves!!! read more

Horrible customer service . Took forever to respond and then did not repair the roof. Watching the contract they have you sign . Have labor issues. read more

Atrocious service, lie about timelines. They are like a thug factory. Got same results they promised, faster, cheaper and without lies. Calling Q to disenfranchise you. Yes, yes, Jimmy no longer there. read more

Andrew W. and his team were a pleasure to deal with. Had a flat roof redone after using a fly by night company to fix. When the time comes and we need a new roof for the main house, I will be calling Pioneer. Excellent communication and follow up. Honest and dependable. No mess either. read more

We paid Pioneer roofing, approximately 88,000 to provide a new roof. What we got was a contractor -within two years we had two leaks. The first was minor and was fixed pretty promptly. The second the company failed to acknowledge and said was debris on the roof. They claimed they would come out and seal the roof and never did so. Within a couple months, I realized the whole wall in the bedroom below the leaky roof was caving in. It had gotten so wet from the bad roof job that I had to take out the wall. Pioneer did come and fix it - it took them three months to do so and they never offered to pay for the interior damage. When they came to repair the roof, Pioneer 's, Roofer said that the job that was done was Jenkee, and that paper was never laid in the area where the leak was. Pioneer is supposed to be one of the best roofers in Miami. I don't know where you go from here, but if you're getting a contractors work, and they don't stand behind the damage, why use them as they are the most expensive. read more

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I first called Pioneer to check on some questions about facia boards showing water damage. They told me it was not the roof, but the gutter. Other roof companies were ready to tear 3 rows of my tile roof off to fix this problem. I knew I had an honest roof company and was able to fix this problem ourselves with some calk. 1 year later, when my insurance required a roof inspection, I called Pioneer and Mike Saifman came to do the inspection. He did a great job and found some cracked tiles and a flat roof that was at the limit in age for insurance but no leaks. We used Pioneer to do the repairs and also got our flat roofs re-sealed which added several years life expectancy. Overall, everyone I interacted with at Pioneer was professional, knowledgeable and reliable in their work, communication and follow-up. I highly recommend them! and feel grateful to have found a reliable roof company! read more

Jimmy Cefalo announces these guys like the best thing after melted butter. We are closing on a home that needs a roof however, since we haven't closed on it yet we would have to pay these guys a $350 estimate fee (Because we don't own the home yet) The current owners are ok with companies going out and checking the roof. We advised the lady, we have 2 bids and were looking for quality and people that have been in business a long time not so much the price. This and every other explanation provided to Pioneer waste no avail. So, if we want an estimate it's $350 (which will be credited if we do the job with them) I have never heard of such malarkey in my life. Poor business practice! Hey Jimmy, advertise this or at least mention it as a disclaimer. I guess, no one else here has encountered this. So, wait until you close on the home and then call them not 1 week prior. SMH! J read more

Beware! I chose Pioneer Roofing after one year of researching and six different estimates from other companies. The owner Nathan Dapeer is a sly one. He gives a low price for a new roof, then adds extras on the final bill which is hard to dispute because of an ambiguous 9 page contract that even the most diligent consumer can't dispute because of all the loopholes in the 9 pages! My final bill was $2,777 (12% higher) over the agreed and signed price! He price gouged the permit at $1060.00 (not included in the total price of the roof). So I called Dade County Building department to find out the cost and they said Pioneer paid $210 for the permit on my property. I was shocked to see the $1060 exorbitant permit price on my final bill. When I asked Nathan Dapeer for a breakdown and why it was so expensive he said "permits aren't cheap!" and never gave me a breakdown. He charged me $700 extra for a piece of L flashing which was supposed to included and $390 for re-nailing which the supervisor said I didn't need. I was never made aware of these extra charges until the final bill arrived. I DO NOT recommend this company! read more

Great job by Pioneer Roofing Company on my roof replacement. Quality of work was excellent along with great service - they kept me up to speed on every step in the process. There is a reason they've been fixing and replacing roofs in South Florida for 40+ years. Thank you, thank you thank you!! read more

With so many options in South Florida, I am so grateful a trusted friend recommended Pioneer. They exceeded my expectations, all around! 10 stars for quality of work, honesty and professionalism -- from start to finish. Can't recommend them enough... read more

Simply the best roofing company around. I had three other companies come and "fix" two leaks and they just kept leaking. In November 2018, a friend suggested that I call Pioneer Roofing and I am grateful that I did. It is now four months later and the roof has stopped leaking. I thought the price was more than fair and the service was great. They let me know when they were coming and showed up when promised. I would highly recommend them. read more

My homeowners insurance company wanted to drop me for a few broken roof tiles. They only gave me a short notice to get this repaired. Pioneer Roofing came through in a pinch and completed the repairs on time for a reasonable price. I highly recommend this company and I will use them for all my roofing needs in the future. read more

Pioneer did excellent work on my house. I needed a new roof and the Pioneer staff were extremely helpful through the entire process. The work was completed faster than I expected and at the highest level of quality! Thanks Pioneer! read more

Best roofing company in South Florida - honest, dependable & high quality work! I'm so happy I found them!

I reached out to Pioneer when my roof started leaking. They contacted me right away and came out the next day for a quote and a within days my roof was fixed. Thank you Pioneer for making this a smooth and easy process. Definitely recommend and will use again in the future. read more

Do not use this company!!!! Just saw their ad in the Herald stating they deliver the highest quality service. Nothing could be farther from the truth. We had a leak in our roof. The salesman who came to our home presented a detailed repair plan for over 5000 dollars. Based on reviews, we hired them. They never did the work!!!! Instead of removing the damaged roof area, they sent 2 men who basically sat in their truck or under a tree for the 3 days spent at our home. Finally, the two men went up to the roof with a bucket and did who knows what! They then billed us for the full amount. We know the work wasn't done since we saw only the two men and the bucket on our security cameras. No materials brought in or other repair tools. Nevertheless, they insisted on full payment!!! When Icalled and asked when they were returning to work, they said they were done. We were unable to receive any documentation of materials used. This area was left blank on the final invoice. They refused to adjust the invoice!!! We finally had to get an attorney to settle with them. They continued to insist on full payment even though the owner saw the camera clips of their workers doing nothing except going up to the roof with a bucket and then testing it with a hose. It cost us several thousand dollars for work never done just to settle. We had to hire another contractor to actually do the work. Maybe the reviews from 2-3 years ago were good-but right now this company is the worst. Stay away!!!! read more

Great company to work with! I called several roofing companies for a repair estimate. Pioneer provided me with a quick response and very fair quote. They did an excellent job, and I wouldn't hesitate to recommend them to others. read more

I called on Feb 20/2018 to make an appointment for a tile roof estimate, Linda answer the phone and took all my information and told ne that Bill will be calling me. Bill called me and make an appointment for Thursday Feb 22/ 2018 between 8 and 10 am. He was there around 8:30AM took the measurements and gave my son a booklet with the different types of tiles and told him that I was going to get an e-mail with the proposal estimated, I called today Monday Feb 26/2018 around 8:30am a gentleman answer the phone and told me that bill was across the street and will call me, he did and I explain to him that I was still waiting for the estimated and he told me that I was going to get it either by e-mail or regular mail, is 3:00 pm and I still have not received the e-mail, apparently they have more work that they can handle. Will look for some other company. read more

We loved pioneer. We had a small leak in our roof and we called they were out here on the roof within two hours!! So thankful! Everything was taken care of fast and the price was really great! read more

Just wanted to say I had a great experience with Pioneer, just got a new roof installed (tiles) - I was the last one on my block to replace it (homes built in early 90's), my neighbors on both sides gave glowing reviews (and they also gave the names of the other roofing companies they spoke to, I called them all), and I saw some recent ads for Pioneer so decided to give them a call - service was outstanding, everything was clearly explained, price quote was consistent with the other companies I spoke with, and most importantly they delivered on what was promised (and on time!) - the new roof looks amazing, I would definitely recommend this company - thanks Pioneer! read more

Just wanted to let you guys know how much I appreciated the repair work. I was so nervous to hire a roofing company - and you guys were better than I could have asked for! I really appreciate it! read more

Called up on a Monday and asked for an estimate on a flat roof that needed repair/replaced. Was told someone would come out and give me an estimate, told them I worked during the week and gave permission while I was not home. The lady that answered must have been having a bad day, was like I was bothering her. A few days later I got an email with the estimate, nothing about damage just an estimate to do flat and main roof, complete. the cost was 13.9K, my house is around 1200 Sq foot gable roof, the main roof seems to be in good condition. Was amazed at high cost and no information about what i asked for, totally disappointed. ended up calling J and K roofing, they came out same day, gave me a price for just the flat roof and said main roof in good shape. Using them and happy to do so. read more

Really good service, they did a great job. Efficient and helpful - exceeded expectations!

We interviewed tons of roofers to get a quote on our house and kept hearing conflicting opinions on whether we should repair or replace the roof. One company's "estimate" was literally a one line item and a huge price tag! On the recommendation of several friends we chose Pioneer, and I am so happy we did. They came out, throughly explained the job and although it was a little more money than other estimates, it was money well spent. They did a great job and I'm glad I finally made the investment so I won't have to worry about any issues coming up (which we've had in the past with other companies that don't make quality a focus). Thanks Pioneer - I appreciate the job well done. I will let all of my friends know how happy I am. read more

Big thank you to Pioneer Roofing for their amazing work! 5 stars for their professionalism and outstanding customer service.

I had a great overall experience. They showed up on time, gave a reasonably priced estimate, and completed the work in a timely manner as expected. The team was really nice and easy to work with. I am so happy with the new roof, too. I'd highly recommend them. read more

Super reliable, trustworthy and honest company! Hard to come by! Did amazing job on my roof repair! 5 stars!

I had a similar experience to the one noted previously. Based on referral from Jimmy on WIOD, gave them a call. Although woman who called was not rude, she wasn't a stand out on customer service either. Pretty much stated if you want an estimate, you have to pay over $300. I have used other roofing services before (D'Agostino Roofers, Chase, Paul Bange etc) and have never been charged for them to come out and provide an estimate. Needless to say, I called D'Agostino and they are coming out tomorrow to provide an estimate for roof repair. Pioneer roofing is going to lose many opportunities to earn customers with this "pay for an estimate" policy. read more

as good as it gets!! after suffering with 3 other roofers we called pioneer. efficient, clean, reliable and a perfect job with no extra surprises. every appointment was kept on time and the entire staff and crew were terrific. read more

I called today looking for an estimate, the lady that answered the phone was not pleasant, she was rude. She also asked for $300.00 to get the estimate. Although WIOD had announced them stating they gave like most other companies free estimates. Jimmy Cephalo does a great job referring Pioneer Roofing but their front end staff throws it out the window. POOR customer service. read more