Faceless corporation. The usual story of raising costs and cutting services. When it was locally…read moreowned and managed, there was a staffed office, and they supplied handcarts for moving your stuff. No more. Now, management is outsourced to a large national company (to see this, click "about us/career opportunities" on their website). They raise their rates frequently and charge extra for insurance, unless you buy and document your own, separate from your homeowner's insurance. There is no one on site; it can feel kind of scary. The former handcart space is now taken up by a couple more money-making units. The new management was very unresponsive at first. After they took over, I left multiple phone messages and emails about some door locks that weren't working right, but could never talk to anyone and never got a response. Recently, it's easier to reach a human by phone, but they are far away and they don't know anything about your site. Unfortunately, this outfit seem to be the only game in town if you need a climate-controlled unit. I guess I can say that it's pretty clean, the systems seem to work, and I haven't heard of any break-ins.

I would highly recommend Boomerang Moving & Storage! From my first phone call with Mickey, I felt…read moreconfident that they would be dependable and they did not disappoint. They were amazing from start to finish! They were also the most reasonable price of the 4 places I received quotes from. Tyler and Pat showed up right on time and moved quickly and carefully and were always so pleasant even though it was 94 degrees out and both places they were loading and unloading were on the 2nd floor with no elevator. I would feel very confident telling anyone to hire them without hesitation.

We bought three beautiful 7-foot-tall bookcases, 75 miles away. The problem was how to get them…read morehome. At first I assumed the job would be too small for a moving company, but after umpteen delivery services sent me quotes with high rates-- *and* wanted us to help load and unload! -- I decided to call Boomerang, since they did such a good job moving us into our home earlier in the year. Boomerang actually charged *less* than what all those delivery services were asking for, and of course they did a careful, professional job, because they actually know how to move furniture. Nathan and Christian got these extra-tall bookcases down a curving flight of stairs, around tight corners in a narrow hallway, through the doorways and into their places without putting a scratch on either the bookcases or the walls. Moral of the story: Even if you just need to move a few pieces, hire professional movers -- specifically, hire Boomerang!

Richard went completely above and beyond the call of duty and his job description in helping me…read morewhen I moved into my storage shed. I came in by myself (with my pup) in a 20 foot UHaul, intending to unload a tiny house kit weighing thousands of pounds by myself. Richard offered his help without any prompting when I checked in (and I demurred because I'm terrible at accepting help). Then he just walked out once I'd moved the truck to my storage area to offer help again. I really don't know what I would've done if he hadn't helped me, as several of the items definitely shouldn't have been unloaded by one person. Richard spent a good couple hours out there with me on the truck, and he made the job SO much easier and more pleasant. I'm new to the area (I'll be building the tiny house on land I bought less than a year ago), and it was wonderful to experience the sort of kindness to a stranger that Richard showed. If you're Richard's boss and you're reading this, please give him a raise and a promotion immediately. Thanks Richard!

Never took the time to do this before so I hope this is where Joanne mentioned I could let everyone…read moreknow. AAA customer service - which is unfortunately not the norm these days. The lingering advantage of the good service regarding any kind of rental is knowing that it will be there down the road if needed. Was in a time push - day before went online - very clear and instructive, easy to manage website. Found what I needed made the reservation in a few minutes. Did the contract and made the payment on line. Few minutes. Within the hour I got a call from Joanne to make sure all was good and to coordinate accessing the unit the following day. Got to meet Joanne the following day - she got me checked in - we unloaded into a nice good sized, clean unit and on the way within a half hour. Friendly pleasant service on top of getting what I needed made for a great experience - if moving furniture can be that!! THX Joanne - RICK G

I had most of my possessions with them from 2018 to 2023. Started out okay, got very bad very fast…read more Problems: SECURITY -- break-in and theft about four years ago. COMMUNICATION / CUSTOMER SERVICE -- someone replaced my cut lock with a company lock, but did not reach out to alert me (I have some thoughts about who actually broke in, based on this) -- zero response to my emails about the break-in and theft -- locked me out of my unit when I was a few days late with a payment, actually while I was communicating with them about it and arranging for payment -- hard to reach a manager; their phone system seemed designed to protect the manager from having to fix any problems (one phone employee actually told me in a shocked voice that the manager was not supposed to have to deal with this kind of thing) -- twice claimed I had not made payments, even though my bank told me my checks had cleared CLEANLINESS -- mice got into some of my boxes Keep in mind that if you have an issue with a storage company, they hold all your belongings hostage, and it can be very hard to maneuver when they have that power over you, especially if you can't afford a mover. Make very sure you have options. I have now moved my things to a different facility run by a company that requires insurance and is much more professional, so far--and still costs less. Hope I never have this experience again.

I've had my unit for multiple years now. I just called the main office to see if I get a response,…read morebut now that I've opened my unit, I need to leave a review. I ended up with a corner unit after everything else sold out three summers ago. I didn't think it would be a problem. However, my unit has been so neglected that every time I return I'm left in tears from frustration. Regularly, if the property weeds are mowed, the weeds around my unit are left. Now they are growing around and into my unit. This is not the first time nor the first year I have called about this. During the winter months, the snow is cleared and whoever clears them makes pathways. Of course, there's always a heap of snow left blocking my unit. And there's some random car that showed up a year ago, but now no longer blocks. I also reported a bug infestation (they keep bug poison things in the unit) winter 2021. Today, I'm crying in my car because there is a snake skin and random bugs in my unit after I had to fight the weeds to get into the unit in the first place. I am so hurt and disappointed by the mixed customer service I have received hitherto at this location (I did have positive experiences at the beginning). However, if I pay as much as everyone else, I don't understand why my unit is continuously neglected and I have to be scared every time I open my unit for what's next. Please call me and fix the situation for real this time.

These guys were amazing. the veteran affairs officer contracted them to help me with my move they…read moreshowed up prompt and on time. My house was still a disaster from moving but they didn't judge and helped get everything I asked for on the truck. Being broke from everything thus the Va help I couldn't afford to tip but offered drinks and food which they very politely declined I just felt horrible because you guys were so fast! My daughter wanted to be in the picture and they were awesome with the kids to. They even offered to help unpack my van before they drove away because they saw me but I could t do that you guys were to nice thank you so much!

I can't say enough good things about the incredible admin team and the men who moved me. I was so…read morestressed having just lost my father and they all made it so easy. Thank you Ideal Movers!

The owner and staff are conscientious and friendly. Snow's will keep a great eye on your stuff and…read morewill call you if they notice anything at all amiss. There are a good number of security cameras and the owner's house is right next door, making it easy for him to check on the premises. They're prompt at returning calls, and very helpful. My unit was clean and dry, and the prices are very reasonable.

The highest praise in my book is that I would rent storage space there again. Everything seemed…read morewell-maintained, the staff was friendly and helpful, and the cost seemed reasonable.

BEWARE! You have to sign a waiver that they are not responsible for any loss. After a 3 month…read morestorage of things over the summer, rats had infested the space and ruined clothing. There was even a DEAD RAT in the unit under the wooden platform. They would not make amends, and when I filed with the Better Business Bureau, they claimed they had never heard of me. YOU'VE BEEN WARNED.

Great prices for storage around this area, but beware that the lady who works there is incredibly…read morerude. She scoffed at me every time i walked in her office, and she carrie's her rude attitude in all conversations. Storage space is also not as advertised because you have to place all of your stuff on top of these wooden crates in order to "avoid mold" according to her. Cheap Price = beyond subpar customer service and potential mold on your stuff.