We've probably all had underwhelming experiences with Xfinity and/or Comcast over the years…read more Honesty is the best policy, right? So I just moved to a new house and had to transfer over my internet. I was eligible to receive some new equipment. The new materials shipped lightning fast (almost too fast) and self-installation was relatively painless. The most annoying part is that you have to return the old equipment. They give you a window of time you must return it by OR ELSE. Kidding. I was dreading dropped this stuff off in person, because of flat out awful customer services experiences with Xfinity/Comcast in my lifetime. To my complete and utter surprise, the experience couldn't have gone smoother. I haven't set foot in one of these stores in a number of years, they've sort of taken the Apple Store approach in its layout. Here's how it went down: Them: Hello, how can I help you? Me: Returning some equipment. Them: Cool, walk back here with me. (walks to back of store to terminal) (hands employee equipment) Them: Would you like a receipt? Me: Sure. Them: Here you go, have a nice day. Me: Thanks, take care. This one minute interaction was mildly life changing. I've wasted countless hours in store or over the phone with them over the years. I still can't believe how efficient this experience was. Am I recommending Xfinity/Comcast now? I mean, I'm not willing to sign a blood oath just yet. But if this is the direction they're heading, sign me up!

I spoke to Xfinity customer service who advised me I needed to go into my local store to obtain the…read moresenior discount she offered me over the phone. I thought it was ridiculous she couldn't do it over the phone. There's absolutely no way to talk to someone at this store to confirm this information customer service told me prior to driving all the way there. So I had to drive there. Once in this store, I was told they don't offer a senior discount & they couldn't help me. Seriously!?! They weren't apologetic or willing to help in any way, including the supervisor. I was told to call customer service back since this wasn't their problem. Always passing the buck. Interesting how they didn't care whether they kept me as a customer or not. I wasted half my morning & got absolutely no where!

Went in to activate new phone. We old timers need help sometimes with new features. T-Mobile…read moreassociate, Jessie, was so patient and knowledgeable that it made our visit painless and educational. We ended up buying a couple of items that I'm glad not to have had to order online. Thanks for being so great Jessie!

I transferred my service over to team mobile. My husband and I were previously on the same account…read morenumber through googlefi and they used that to transfer us. My husband's transferred right away and mine stayed on the temp number they set you up with. After 2 days without the service transfer, I called the support line and spoke with someone for 50 minutes only to be told to wait another 24 hours. I used chat the following day for two hours. They repeatedly told me it's because I gave them a bad account number but my husband and I were on the same account and his transferred. I asked to speak to a manager and they bear around the bush. I will have to call and wait another 50 minutes tomorrow to speak to a manager. I will be switching service providers as soon as possible

We have been using Rocky Mountain Tel-Tech for our Avaya Partner Mail System that is ANCIENT! If…read moreyou have any experience with Avaya then you know how convoluted the codes can be to crack to get into the system's back end and maneuver your way around. Jack has made himself available in many pinches to come over to YAO Clinic and help us out sometimes on the same day. He has been here to coordinate upgrades with Comcast and helps us out by phone with things we can't possibly seem to figure out on our own. He will usually fix things in less than 5 minutes after our hours of struggling. Additionally, he is friendly and up beat and a great guy to be around. We highly stand behind the work of Rocky Mountain Tel-Tech!

I've have used Jack for my telecom and data needs. He is reasonably priced and very prompt. He is…read morealso accessible for emergencies. Highly Recommend !!

I went to get a new phone and their products. I spent about an hour and I ordered a new phone,…read moreinternet, and data. As I was checking out they asked for a photo ID. I don't have a driver's license, I provided my Passport Card. They refused to accept my passport. Complete morons.

No one knew how to order a new phone. Incompetent sales staff couldn't follow simple instructions…read more They kept blaming system saying it didn't work... store manager was incompetent also

I highly recommend Nerdphone. The customer service is amazing. It is hard to find such good…read morecustomer service for a phone system. When you need help, you can speak with a human who is awesome....for us, the human was always the same guy, Colin. Their customer service is what sets them apart. Also, their price is very competitive, maybe even the best price out there.

Great product, great price and outstanding customer service. Colin has always been very helpful…read more I've already referred NerdPhone to several friends and clients and will continue to do so.