Our stay at the AC Hotel Downtown St. Augustine was overall a positive experience. The location was…read moreexcellent and made it easy to explore downtown St. Augustine and walk to nearby restaurants and attractions. The hotel itself was clean, modern and our bed was very comfortable. We also really enjoyed the view from our room and the pool area, which was a nice place to relax! There were several things we really liked about the hotel. The rooms have a contemporary feel, the common areas are attractive and the location is definitely one of the biggest perks. The staff was also friendly and helpful when we brought issues to their attention. That said, there were some frustrations during our stay. Parking is $22 per day plus tax, even though the hotel has its own parking lot. As Marriott Bonvoy cardholders, we feel parking should be waived or at least discounted for members. We also were not allowed to check in even a little early, despite being told that rooms were available. When we got to our room, the blinds were broken. We called maintenance twice to have the issue addressed and eventually we were told they could move us to another room if maintenance couldn't fix as other rooms were available. If another room was available, it was frustrating that we could not have been accommodated with an early check in, even by 30 minutes. Housekeeping was another disappointment. We understand that housekeeping is provided every other day, but when we specifically requested that someone come the following day, they only replaced the towels. The room was not cleaned and the bed was not even made. As Marriott Bonvoy members/cardholders, this was not the level of service we expected. We enjoyed the hotel, especially the location, comfortable bed, cleanliness, views and pool. However, the parking charge, lack of flexibility with early check in, room issue, and limited housekeeping service took away from what could have been an excellent stay. With a little more attention to guest service and member benefits, this hotel could be a much better experience!

They charge $20 a day for parking in their huge empty lot. Room had a strange odor like melted…read moreplastic. Website showed a balcony view overlooking a beautiful marina. My view was of a huge power transfer station and a barge with a crane that was filled with loud machinery and pile drivers. Room was handicapped so the bed and all furniture was only 1.5 feet off the ground. I'm 6'4" so the top of the bed was still below my knees. The bed itself was very uncomfortable and i did not see any bugs but had bites in the morning on my legs, the shower tub floor had cracked peeling paint all over it, electrical outlets come out of the wall when unplugging something, tge tiny microfridge was frozen at the top and we needed to put a towel in it because it would fill with water and for the price you pay you cant even get a danish or piece of toast in the morning only a coffee unless you spend over $18.00. They also charge for water and can't accept cash. Was trying to purchase 2 small bottles of water and a candy bar for over $10.00 and had to use my card because they dont take cash. I moved out the next morning. I went to a Hampton Inn for a lot less, balcony with an ocean view, clean non stinky spacious room with a full free breakfast eggs, bacon, bagels, toast, waffles, milk, coffee, 3 juices, breakfast potatoes cereal you name it.

This place was an amazing stay!…read more I booked this during night of lights and it was the jack pot. Didn't have to deal with any traffic because everything was so walkable from this accommodation. Room was cozy and modern. Will definitely be back to try the other rooms!

Excellence exists in the details and Lions and Lanterns knows it. So much care and thought have…read morebeen put into every square inch of it. If you prefer character and charm to cold and franchised, please book your St Augustine getaway at Lions and Lanterns. You won't regret it! The rooms are absolutely beautiful and so unique. Isabel is gorgeous and I found myself taking pictures of all her features in hopes to recreate them in my own home one day. The location is perfect, too. Right in the historic district, you are just a few minutes' walk away from St. George Street. On top of all of that, Josie was so kind and accommodating. She has made Lions and Lanterns amazing and should be very proud of her work.

We thoroughly enjoyed our stay at Casablanca Inn on the Bay and are already looking forward to…read morecoming back. One thing to keep in mind is that you're staying in a historic building, so expect all the charm that comes with that. For us, the location couldn't have been better. Having the Waterfront Café during the day and the Tini Martini Bar after 3 PM right on-site was the perfect bonus. As a couple, we also really appreciated that the atmosphere was primarily adults-only, which made for a relaxing getaway. We visited in July when it was absolutely scorching outside, but we were pleasantly surprised by how cool and comfortable our room stayed the entire time. What truly made our stay exceptional, though, was the staff. Peter, Edward, and Joe were incredibly friendly, hardworking, and genuinely enjoyable to talk with. They made us feel like more than just guests. A special thank you to Miracle, who greeted us with a warm "Welcome home!" every time we returned. It was such a simple gesture, but it made us feel so welcomed and added a personal touch that we'll remember. If you're looking for a charming place in an unbeatable location with outstanding hospitality, we highly recommend Casablanca Inn on the Bay!

Location, location, location is what we paid for and a cozy dog friendly room with a view. The…read moreunexpected surprise was the walkable historic downtown neighborhood. We were able to park our car in their guest parking area and walked everywhere. Loved the Tini Martini Bar that is adjacent to the inn. Best part is the 2 drinks per night and the fact that I could bring our drinks to our room to enjoy them in our own balcony overlooking Charlotte Street. This is specifically for Room 20. The bathroom had a shower with several knobs and shower heads. Takes a while for the water to be adjusted to the right temperature. The tub was slippery too. Very limited counter space made it tricky to get ready. There was only the one bathroom mirror above the sink. The king bed was perfect. The tv functioned and plenty of outlets for charging. Truly the biggest negative is no refrigerator in the room. I would swap out one of the nightstands for a mini refrigerator. The room was very cozy and clean. Yes it appears to be pricey, but breakfast being included, plus the Tini Bar makes it all worthwhile. Already booked our next stay because we truly had a wonderful time.

We booked this place for the night of lights festival this year…read more Location: Pretty good location to downtown. It's about 1.5 miles. They offer a $5 a day shuttle that stop services at 10:00pm. Or you can walk to downtown in about 40 min. I highly recommend walking if you're able as traffic during night of lights is crazy! And you just might get there faster walking. Price: We paid roughly $270 total for two nights. Which considering it was during night of lights that's a very affordable and reasonable cost. No complaints there at all. Room: The room itself was basic. It was clean for the most part. They only offer body wash and hand soap. No shampoo, conditioner or lotion. My boyfriend said he saw a silverfish bug in the shower that grossed him out. But no other bugs seen. Customer service: We had an incident while staying there. This is a dog friendly inn which is nice, however our neighbors left their two dogs yapping non stop in the room while they went out and enjoyed their vacation. My boyfriend was not feeling well and this was becoming a nuisance. We finally snapped and went downstairs to talk with a worker. We spoke with Dustin who reached out to the occupants of the room and management and then after about 30 min the barking ceased. Initially Dustin was somewhat flustered and seemed annoyed ( I understand people have off days). We went back up to our rooms and later that evening Dustin stopped by to make sure that we were having a better experience. Which we thought was nice. Breakfast: Breakfast is included. You'll get eggs, sausage, an assortment of breads/sweets, coffee, yogurt and they had apples one day. Nothing fancy but if you're traveling on a budget and want to cut costs on food it's not bad. Overall 3/5. It's a decent Inn/ motel for the cost. The reason for a lower star rating is simply because we would have liked to know ahead to request to be in a dog free building. Don't get me wrong, we love dogs and have two of our own but the two dogs yapping for hours on end really changed our experience.

This hotel is in DIRE need of maintenance. The railings on the stairways are an accident waiting to…read morehappen. AC covering was falling off the wall, shower stall not high enough to hold water. It was adjacent to a nice dog park. Not sure where the. " cooked to order" advertising came from. No attempt was made to fill empty areas.

Beware the communication with staff is abysmal. Never pick up their phones before, during, or after…read morethe stay. In addition, they added charges to my bill after having paid in full the week prior, and was charged a random amount on top of that, days before we even showed up. Tried to call and email when we got home, and no response. Beware of charges. Have to do a chargeback now.

Booked here for the 27th, 28th and left the 29th of November. Paid through a third party which…read moreoffered complementary wine, breakfast and parking. Upon the morning of the 28th we were told that we would not be getting breakfast and that we would not be getting the complementary wine. We made a complaint to the Owner Erica and we were met with unprofessionalism and negativity from her. Erica told us that they do not honor third party sites and that the third party site lied to us about the booking and they do not offer complementary items. The only positive outcome to this was meeting Galene and her doing her best to fix the issues that the property owner/manager would not. She provided us Breakfast on the morning of the 29th which was amazing. Parking spots are very small, the rooms which have been "updated" are small, grey and do not match any of the pictures from any of the hotel booking sites or even their own website

We're decided to wrap up 2025 by spending a couple nights in an actual real B&B on Saint Augustine…read moreBeach. This property fit the bill perfectly. Our room is clean, comfortable and quaint just steps from the dune walkover to reach beautiful, wide beach and the Atlantic Ocean. The made to order breakfasts each morning were filling and delicious, feeding us for a day of walking the beach or visiting Historic St. Augustine with its spectacularly illuminated decorations that were full on festive. We wish we could have stayed a few more nights

A beautiful clean and well taken care of B&B. The grounds well were well manicured. The breakfasts…read morewere great. Lily, Dana and Andrea took care of us with great hospitality. A quick walk to beach. They provided us chairs and umbrellas for free. It felt homey. Can't wait to return.

This is a wonderful property that is great for the entire family. We have gone several times and…read moreunit 1304 is our go to. Super clean and renovated. The Pools are great. The access to the beach is gated with a code. This property is great for families for its layout and quaintness. Your kids will be safe. The Amphitheater is a bit more than walking distance but still super close.

Great views, well laid out condo. I have stayed here several times & have never had any service…read moreissues.

I stayed at Pierpoint South Unit 60 this past week. The pros: Excellent beach view and access. The…read morewasher/ dryer work well. The cons: VERY uncomfortable furniture! The pictures on the Pierpoint South website show the correct furniture but their pictures must be old as all furniture is old, worn out and almost unbearable to sit in. Kitchen needs work, broken drawers, old & rusty flatware and knives. When you run the water in the kitchen sink, it makes a horrific sound. Downstairs bathroom has a corroded faucet and what appears to be black mold in the air vent. Upstairs guest bathroom has mismatched floor tiles and the shower tile grout is stained from what appears to be mold. The master bathroom has stained tile/ grout in the shower. The mattress was extremely lumpy and uncomfortable, we flipped the mattress to try and help get a better night's sleep but it did not help. The balcony furniture is the cheap plastic stuff that looks pretty disgusting. The sliding glass door to the balcony was absolutely filthy!!! We used water and towels to clean it just so we could enjoy the ocean view. I will definitely not stay in Unit 60 again!

We have stayed at Pier Point South 5-6 times over the last few years. We absolutely love this…read moreComplex. The Management is very friendly and helpful. Any Maintenance issues (which have been minimal) have been resolved very quickly and Grounds are immaculate. We've stayed in both the Oceanfront (unit 63, 60) and Oceanview Units (Units 16,34,18). There really is NO BAD VIEW in the entire Complex. The Salt Water Pool is always sparkling. The Complex is one of the closest, if not the closest to the Beach on the Island. The Wednesday Farmers Market right next door in front of the Pier is something that we never miss. They sell everything from Beach Jewelry to fresh Seafood. The Live Band and Food during the Summers in front of the Pier is something that we never miss. Oh and I cannot leave out Rita's Ice Cream and Antonio's Pizza right next door. The BEST surprise came when we went down for the last week of Dec in 2021. The New Year Fireworks off of the Pier Party was fabulous and Pier Point South hired Security to keep the Complex from getting bombarded with non Guests. THIS WEEK HAS NOW BECOME A TRADITION THAT WE WON'T MISS. Larry & Chrisy Mullins