I rarely write negative reviews. No one is perfect and things do go wrong sometimes. With Captain's…read moreBounty, when things went wrong, the hotel became very defensive and denied any accountability, and turned it around and blamed it on the customer. I have been waiting for two weeks for a refund and an explanation/apology, the hotel simply refused to respond. On 07/03/2026, I and my three young children arrived at Captain's Bounty on the Beach for a two night stay for the July 4th weekend. Unfortunately, we had to cancel the reservation because there were wasps inside our room. Specifically, there was a dead wasp on the bathroom floor upon our arrival, which was unacceptable because hotels are expected to check the room right before guest arrival. Disgusted, I immediately picked it up with a tissue and flushed down the toilet. Subsequently, we saw another 6 wasps in total and I was scared that it would fly so I quickly caught it with tissue and flushed down the toilet. I did not think to take a picture for evidence because I and my children were scared. Because the wasps are dangerous and especially my children are young, we did not feel safe to stay for the night and had to cancel the reservation, which was very disappointing as we drove almost two hours to get to the hotel and we were left without a plan for the holiday weekend. I wanted a refund since we had to cancel the reservation for safety reasons. I spoke with the front desk, who immediately insinuated that we wanted to cancel because we didn't have an oceanfront room, which was not the reason for the cancellation; the wasps and our safety was. The hotel has two separate buildings, one is right on the beach, and the other one is across the street next to a historical cemetery. It was not ideal but I would not cancel the reservation just because of that and lose our money. Unfortunately the wasps were just too much for our family to make it work. In the written communication that followed, the hotel kept forcing a point that the location was the reason for the cancellation, while demonstrating no accountability for having wasps in their hotel room, which is a completely unacceptable safety hazard. The hotel also questioned my honesty by pointing out that I took my children to the beach that day. Seeing wasps in the room was a shock and our vacation was not going the way we hoped. We all felt unsafe and disappointed. However as the mother and the only adult, I am responsible for my children and had to make sure they were affected as little as possible. Also I don't tend to act on impulse and usually take my time to think things through before acting. It was a long drive on a hot day and I tried to lighten their mood and let them spend some time at the beach while I thought things through what the best plan was for my family, and the conclusion was that we could not see ourselves sleep in a room with wasps at night. The fact that the hotel uses this against me was absurd and shows the absence of compassion. We paid over $900 for nothing but disappointment and a waste of our family's time. Admitting no fault on their end and refusing to refund our money, the defensiveness the hotel demonstrated is a clear indicator that they do not have customer's best interest at heart and aren't willing to take accountability when they should have. Keep accusing the customer and shifting blame onto the customer is not how a business with integrity should operate. Being treated this unfairly as a consumer, I am deeply disappointed. The hotel kept saying no wasps were found later. But that has NOTHING to do with what we experienced as an individual customer and the hotel has not accepted any responsibility for this. In addition, the hotel was able to rent the room out Saturday night, but still refused to refund my money, which made it even more disappointing. It's easy when everything is smooth. However it's when there is conflict that the true color shows.

Excellent. Location could not be better and we snagged an ocean front for night one. The room and…read morebathroom was spacious for Cape Ann. The bed was like sleeping on a cloud. The rooms outside deck was spacious and the ocean water lapped on the sand and rocks below. The staff was absolutely great. Friendly, accommodating and competent. The view was of the open ocean, Bears Neck, and back beach. Awesome. The 4th of July Parade walks right by the hotel and the Bonfire is a 30 second walk away. Bears Neck and the many shops, restaurants, lobster pounds, art dealers, jewelers, artist, glass blowers and more is a very short walk away.

Had a lovely stay. Room was clean and good sized. The king bed was comfortable while the deck and…read moreocean sounds were also very relaxing. The desk folks were helpful and pleasant. Housekeeping was immaculate and responsive. This is a location central to everything: stores, restaurants, breakfast places, and, of course, Motif #1. Only negative was that the Hideaway opened the day we were leaving so we weren't able to avail ourselves of that during our stay. Otherwise, gotta rate this place an eleven out of ten! Will definitely be back!!!

Gorgeous town Gorgeous views…read moreTiny and I mean TINY room (room 1) Restaurant literally next door Gorgeous little shops near by Friendly staff and passer bys SUPER CLEAN

My wife and I had an absolutely exceptional afternoon kayak outing with Clay. It was an enjoyable…read morepaddle and also great to learn so much about local flora & fauna and to visit the lighthouse and lighthouse keepers on Straitsmouth Island. Thank you Clay!!!

Incredibly accommodating when I had to switch dates last minute. Took the time when I got to…read moreRockport and couldn't find parking to give me suggestions on where to park. Very friendly

This review is for two specific reasons. My corporate travel needs and my personal travel needs. My…read morecompany works with Malmberg travel and I have to say, Beth and Mark are outstanding. Thank you for always making my life easier. They are very quick to help, and do not give up until our executives are happy. I would like to also mention Sandy Fell. She recently helped me with some group booking out of the country, and everything went flawlessly. I know it's not easy to coordinate with international hotels, and Sandy was very responsive and thorough. I will continue to use Malmberg travel and I would highly suggest it for any travel needs whether big or small. Thank you Sandy, Beth & Mark!

From the owner: Our 55 years in the travel industry has made Malmberg Travel a leader in custom travel products…read more Our Corporate sales division handles worldwide customers 24 hours daily. Our FIT services serve the customer with personalized precision. Our Leisure sales delivers outstanding value on cruises, tours, honeymoons, - or simply a quick weekend qetaway. No matter what, no matter where, no matter what travel means, we've the perfect solution for your travel needs!

I took my sister there for her 78th birthday getaway. We had such a good time. Marshall was…read morewonderful and attended to all our needs. The room had a great bed and high quality linens. The breakfasts were a wonderful convenience. They allowed us keep our parking spot after check out even though we didn't end up needing it. I would definitely recommend this little gem in Rockport!

Great location and the room/bed were comfortable. Nicely decorated. The contactless check in and…read morebreakfast worked well for us and when we had a question the host was responsive. Highly recommend!

traveling solo with two kids on a Friday evening. Conductor offered help as well made the kids feel…read morereally safe on the train! stickers were a hit! thank you

This train took 2+ hours to get to North Station. The first indicator of problems to come was when…read morethe electronics in our car died and the emergency lights switched on. Train personnel would not be seen in our car again after having collected tickets. Shortly after, the train entered a lumbering speed and slowed to a stop. Conflicting messages came over the intercom from different personnel. The initial announcement stated we would be moving shortly, then another a couple of minutes later another employee said we would have to wait for a new engine to hook-up with us. 30+ minutes later we left with stops and stutters en route to Boston. No updates were listed on the MBTA website during this time. The same line on our return trip stopped for 20 minutes after passengers had boarded. Again, train personnel initially said we would be off in no-time. This is typical from what other passengers have stated. Olympics anyone?

Sean is a tremendous source of critical historical facts. Plus he is an interesting person to spend…read moretime with walking on the Freedom Trail and throughout Boston. He was fun and thoughtful in his approach and offered as much information as you could imagine told in an easy to digest fashion. He is a local and knows his state's past inside and out. He is probably the best tour guide I have ever had. And this is from someone who went to college in Boston and I was doing this walk with my best friends from college. Thank you Sean! You will not be regret having Sean show you the town.

Sean has a wealth of knowledge in the history of Boston, Cambridge and nearby towns and the…read morecritical role they played in the American Revolution. He is also an amazing tour guide, personalizing the tour based on individual preferences and interests. While I had already seen Boston and Cambridge once before on my own, I now appreciate the places I visited even more not only because of their own natural beauty and charm, drive for innovation in a vibrant economy, and scenic beaches, but also Sean's the intricate storytelling behind each monument, modern building, sculpture, a famous person (even food and beverages like a charming casual place to relish a dark chocolate drink or indulging pizza from a local popular pizza place). That storytelling from past to present mades the tour more holistic and memorable, so much that I'd like to come back to Boston and Cambridge and explore more sites not yet visited. So, if you want to immerse yourself in a adventure in the East Coast, reach out to Sean and check out his website and youtube channel.

The driver was waiting at the airport for us and was friendly and informative during a one hour…read moredrive in heavy traffic. If you appreciate promptness and courtesy, this is the service for you.

Driver was very professional and car was very comfortable and clean. We needed a ride to the…read moreairport first thing in the morning and the driver was there early for us. I would recommend Essex limo to everyone. The service is terrific. Thank you