I rarely write negative reviews. No one is perfect and things do go wrong sometimes. With Captain's…read moreBounty, when things went wrong, the hotel became very defensive and denied any accountability, and turned it around and blamed it on the customer. I have been waiting for two weeks for a refund and an explanation/apology, the hotel simply refused to respond. On 07/03/2026, I and my three young children arrived at Captain's Bounty on the Beach for a two night stay for the July 4th weekend. Unfortunately, we had to cancel the reservation because there were wasps inside our room. Specifically, there was a dead wasp on the bathroom floor upon our arrival, which was unacceptable because hotels are expected to check the room right before guest arrival. Disgusted, I immediately picked it up with a tissue and flushed down the toilet. Subsequently, we saw another 6 wasps in total and I was scared that it would fly so I quickly caught it with tissue and flushed down the toilet. I did not think to take a picture for evidence because I and my children were scared. Because the wasps are dangerous and especially my children are young, we did not feel safe to stay for the night and had to cancel the reservation, which was very disappointing as we drove almost two hours to get to the hotel and we were left without a plan for the holiday weekend. I wanted a refund since we had to cancel the reservation for safety reasons. I spoke with the front desk, who immediately insinuated that we wanted to cancel because we didn't have an oceanfront room, which was not the reason for the cancellation; the wasps and our safety was. The hotel has two separate buildings, one is right on the beach, and the other one is across the street next to a historical cemetery. It was not ideal but I would not cancel the reservation just because of that and lose our money. Unfortunately the wasps were just too much for our family to make it work. In the written communication that followed, the hotel kept forcing a point that the location was the reason for the cancellation, while demonstrating no accountability for having wasps in their hotel room, which is a completely unacceptable safety hazard. The hotel also questioned my honesty by pointing out that I took my children to the beach that day. Seeing wasps in the room was a shock and our vacation was not going the way we hoped. We all felt unsafe and disappointed. However as the mother and the only adult, I am responsible for my children and had to make sure they were affected as little as possible. Also I don't tend to act on impulse and usually take my time to think things through before acting. It was a long drive on a hot day and I tried to lighten their mood and let them spend some time at the beach while I thought things through what the best plan was for my family, and the conclusion was that we could not see ourselves sleep in a room with wasps at night. The fact that the hotel uses this against me was absurd and shows the absence of compassion. We paid over $900 for nothing but disappointment and a waste of our family's time. Admitting no fault on their end and refusing to refund our money, the defensiveness the hotel demonstrated is a clear indicator that they do not have customer's best interest at heart and aren't willing to take accountability when they should have. Keep accusing the customer and shifting blame onto the customer is not how a business with integrity should operate. Being treated this unfairly as a consumer, I am deeply disappointed. The hotel kept saying no wasps were found later. But that has NOTHING to do with what we experienced as an individual customer and the hotel has not accepted any responsibility for this. In addition, the hotel was able to rent the room out Saturday night, but still refused to refund my money, which made it even more disappointing. It's easy when everything is smooth. However it's when there is conflict that the true color shows.

Excellent. Location could not be better and we snagged an ocean front for night one. The room and…read morebathroom was spacious for Cape Ann. The bed was like sleeping on a cloud. The rooms outside deck was spacious and the ocean water lapped on the sand and rocks below. The staff was absolutely great. Friendly, accommodating and competent. The view was of the open ocean, Bears Neck, and back beach. Awesome. The 4th of July Parade walks right by the hotel and the Bonfire is a 30 second walk away. Bears Neck and the many shops, restaurants, lobster pounds, art dealers, jewelers, artist, glass blowers and more is a very short walk away.

I met my cousins in Cape Ann for 2 nights last month and they booked this wonderful place. I'd…read morenever heard of it and I'm so glad they discovered it. Wonderful location on Broadway in Rockport. Our room was super clean and sooooo nice and cozy. The bathroom was modern and clean. They got some sort of deluxe suite, so it was large enough for the three of us.The staff is wonderful!! There's a very cool lobby lounge area. I wanted to never leave. Highly recommended!!

What wonderful place! One of the best we have stayed in. The rooms were tastefully…read moredecorative...quaint but not old fashioned. The service was outstanding. Location is centrally located. Would definitely stay there again

Room was fine. Price is somewhat reasonable. However, I'm not thrilled with this concept of remote…read morecheck in/check out as a business model. Would it really break the balance sheet to have an on-site manager at a front desk? No, it wouldn't. Not sure if I'll ever book another room here again now that I know the owners don't hire humans.

The best part is the location, directly across the street from Front Beach. The worst part was…read morecheck-in. When we arrived, the door was locked, directing guests to use the info in their text or email to access their room, or to call the phone number on the door for 24/7 service. I hadn't received check-in info via text or email. When I called the number, it went directly to voicemail twice. Fortunately, a current guest of the hotel let me follow him in, and a housekeeper was able to get me the information I needed to access our room. It was two hours and twenty minutes past check-in time when the text arrived with check-in information. When I replied it would have been nice to have the check-in info prior the check-in time, or the phone answered, the person who replied said they were doing laundry out back and did not get the call. Another couple was experience the same issue as I attempted to check-in, so I believe this was not a one-off problem. If they're not going to have a lobby and front desk, I think they really need to have someone actually answer the phone and/or reply quickly. Our King Oceanfront room was on the second floor, leading onto the deck that seats thirty. We were the only ones using the deck, fabulous for watching the sunrise. but I would not have loved looking out at thirty people using it, between us and our ocean view, during a busier time of the season. I'd recommend getting a room on the third floor for the view and to avoid hearing people above walking. On our second night, guests were in the adjacent room and it felt like they were in the room with us, we could hear their television and every word they said. The walls are thin. The bed was very firm and the pillows are large and extremely firm. We found it very uncomfortable. I was very excited to stay here; I grew up in Rockport, going to Front Beach with my grandmother, and looked forward to being at this location and checking out the new hotel. We'll try a different place next time we visit.

Clean and friendly with comfortable rooms and beds. Location was great. Near to town. Friendly…read moreaccommodating staff. Pretty courtyard with large pool and fire pit at night.

Nonexistent WiFi…read more Whole toilet literally moves when you use it - not affixed to floor securely. And no I am not overweight. Tatty, cheap, damaged furniture and a popcorn ceiling. $280 for a mid-week night and it has a popcorn ceiling. Bugs and webs on ceiling. Shower rail coming out of wall both ends. Bath tub faucet not affixed to wall. Ironing board hanger coming out of wall. Took pictures / videos of everything when I arrived and when I left because I read a review where they charged $100 for something that the occupant honestly reported as damaged. Comfort Inn standard but 2 1/2 times the price. $100 hold for 'incidentals'. There's no mini bar and 'free' breakfast, so what exactly could 'incidentals' be? It's a damage deposit. Call it what it is. Not declared before booking so I wasn't expecting it. If they don't refund it I'll be disputing it via a chargeback with my credit card. Crappy coffee in the room. $280 a night and crappy coffee along with crappy powdered 'creamer'. The 'free' breakfast is a literal carb-fest of prepackaged crap. For $280 a night I expect *some* form of protein. Almost refused me when I arrived because I didn't have a physical credit card when checking in, just a digital wallet. I had already paid for the full stay before arriving. Motel did not state during booking the need for a physical credit card on check-in which is why I didn't bring one, having already paid in full. It's a glorified motel. Doors on the street. As a single woman I would never have booked here if I had known that. I thought I was booking a proper hotel. Especially at $280 for a mid-week night. Deeply disappointed.

Chris and the rest of the staff at The Seafarer Inn are top marks!…read moreMy person and I stayed there the week before Memorial Day weekend and it was wonderful! Unbelievable views, quaint accommodations and perfect location to the center of town! I would highly recommend a stay here! Also, Chris is a Rock Star!! We left some very important items in our room inadvertently and Chris found them. He called us immediately and then overnighted the items to us!! A total Rock Star and Rock Star service!! Thank you Chris!!

Lovely romantic house by the sea. Wouldn't call it a hotel…read morebut a B&B. Owners are truly lovely and friendly. Pointed out a nice walk along the coastline into town in a way you can't miss it. We slept in the pebble beach room. What a view!!! Nice sunset, looking over the ocean. In the morning they prepare a nice breakfast with fresh fruit, greek yoghurt, cake, bread and eggs, and pancakes. Coffee is per machine which gives everybody a wide variety of flavors and let you decide how strong you'd like your coffee. Then when you're set and prepared for breakfast you can sit outside on the porch (I love porches!!!) or in the garden at the pond. Then again start enjoying. The sunrise, the nice environment and stroll a bit up and down the street afterwards... It's so lovely here. The room itself was nice and comfortable but still a star is missing as we had to shower in the bathtub. Normally that's not a big problem, but as we sere standing in the tub under the roof you have to lean sideways not to bump your head and there is no place to put the shower head. So have to keep it in your hands. So while your standing in the tub, holding the shower head, leaning sideways you also have to wash yourself. I think this is a big minus for everybody taller then 5 ft ;)

There are no elevators as this is an old Inn, not a modern remake of an old inn, its the real deal…read more I have balance and leg weakness issues and the stairs were well worth the view. Also the staff is more than willing to help with luggage. I had a single room with a queen sized bed that couldn't have been more comfortable. The room itself was spotlessly clean. I have been in 4 and 5 star modern hotels that were not as clean. The view was the star though, a panoramic view of the ocean, no other decoration needed. The staff could not have been more responsive or accommodating. Everyone was friendly and eager to help in any way. The service was spot on and the food, even during these crazy times, was amazing. As I was dinning with a friend I couldn't help but notice a new staff member being trained on the proper way to clear and clean the tables, as a nurse I was impressed. The Emerson is nestled in a quiet neighborhood by the ocean. There are numerous public foot paths down to the ocean through the area. I walked down to the rocks just off the property to watch the sunrise. Halibut Point State Park is just a short walk down the road or It can be accessed on the public foot paths. I would bring rugged shoes as it is rocky and muddy in some areas after a rain. I was thinking my walking polls would not have been a bad idea, but I have balance issues. The area itself has many points of interest. Bearskin Neck had shops open with limited access, but still a lovely walk to the top of the neck and down town. I was happy to explore the area and just relax on the huge wrap around veranda or at the pool. This was truly a wonderful way to relax and destress and I look forward to many more trips to the Emerson. Next time I'm bringing the hubby.

We booked The Emerson Inn for our daughter's wedding, trusting their professionalism and…read morecommitment. They canceled our reservation unexpectedly via email after months of planning, leaving us scrambling to find a suitable alternative with less than 9 months to the wedding date. This has caused significant stress, emotional upset, and additional expenses. Our experience with The Inn and Kim in particular showed a lack of accountability and consideration for the impact on their guests. If you are considering having ANY kind of event here I would look elsewhere, they are not capable of providing the services they offer.

Beware: No dogs allowed on the property, including at the outdoor bar. Some very nice folks let us…read moreknow about the disappointing policy. It's a huge bummer. But....as we were obviously walking away to our car...another employee, big and burly, was unnecessarily rude and yelled that dogs were not allowed on the property. Yankee Inn: please change your policy and let Mr Mean Guy know that there's no use in adding insult to injury

I almost didn't want to write a review because I LOVED this place so much, but I can't gatekeep…read more You cannot bet the view. Staff is awesome too. Really enjoyed the pool in the afternoon and the bar is a nice touch. One of my favorite things to do is read a book by the ocean with a cocktail and The Yankee Clipper Inn might be my favorite location in Rockport to do so. Breakfast was solid, check it was easy. The parking is a little wild, but that's New England, you're on a cliff. I'd like to go back and check out some other rooms, they all seem to have a unique vibe.

Went north to be with family during a very trying time. I…read morearrived mid afternoon to check in. Walked into a rustic historical local bar that stood still in time. Checked in with a very friendly barkeep. A young man who I now call a friend. Went to my room and found it super clean, neat and well tended. I went to the bar got introduced and immediately felt like family. Although they don't serve food, they recommended all kinds of restaurants to attend in the area. This is a great bar/inn, just a great place to hang your hat while traveling lightly.

Where locals don't like visitors. There is a reason a well known establishment had ~5 patrons at…read morethe bar that included the manager, his guest(s) and the bartender. The Cut was more welcoming atmosphere.

We celebrated birthday dinner at the Beauport restaurant. We were able to get a table overlooking…read morethe water. We had to wait 20 minutes but they allowed us to go to the roof deck/pool for a beverage while we waited.

Beautiful location but do not recommend staying there overnight. Restaurant was good but hotel very…read morepoorly managed. Pool is over run by day passes the hotel sells for $20 meanwhile I paid $600/night and couldn't get a seat. When spoke with manager was dismissed and said they are paying guests also. She also lied about their policy. Trash on roof from rooftop guests in photo.