Rainbow Pond Fish has helped us care for our 4000-gal pond for over 15 years and we could not have…read morebeen happier. Their prices have always been reasonable, and their service has been outstanding across the board. They were responsive when we needed quick help and their ability to problem solve an issue was always impressive. We are moving and will be making a strong recommendation to the new owners that they hire Rainbow Pond Fish to help care for their new pond.

Brian and Justin came out regarding a leak the waterfall feature of my pond. They were right on…read moretime, efficient, and professional. They found the leak in a short time and fixed it right then I can completely recommend them and I'll be calling them in the future for any pond needs

Great local pet shop with friendly and knowledgeable staff that care about the treatment of their…read moreanimals. If you're reading reviews saying that they're unfriendly, keep in mind that these guys aren't afraid to call people out if they're unprepared or uneducated in pet ownership. Every employee is willing to help do exotic pet projects right; from reptiles to aquariums to amphibians to arthropods, bioactive setups and more.

Store is clean but the staff (except one very tall guy in glasses thank you for being kind ) is…read moreunwelcoming and less than helpful. The young woman was especially unwelcoming. she was curt and condescending. Ive never been to this store so I was already nervous and her behavior just made it worse. she made me want to leave. no hospitality to the point the one nice worker was over compensating when he came back out to the front. It's that kind of treatment that makes people shop online. the store is fine, they have decent selection but if they're losing money its because they're hospitality is horrendous. the store is close to where i live and its locally owned (another reason i went there) but I'll be going elsewhere for my pets needs.

Our Lily loved being groomed. They did an excellent job and the cost was reasonable. We highly…read morerecommend them!

Enjoy how my Silky looks when she is done and she is happy when I pick her up- not stressedread more

We moved into a house that had a backyard pond. Unfortunately, it began leaking and as I didn't…read moreknow the first thing about ponds I had no choice but to unplug the pump. Naturally, the pond began to form algae. I called Downs By the Pond fr help. Loretta was very kind and came out to take a look at it. We then scheduled a time for them to come over and clean the pond and inspect the pump. Two men came over (Ken and Harlan) and went right to work. They fixed the minor leak and then spent several hours weeding and thinning the very overgrown plants surrounding the pond. As they began to drain it we found two fish that had somehow survived being eaten and me not even knowing that they were in there! Because I am new to ponds I opted not to keep them and they offered to take the fish and find a home for them. They spent about 3 1/2 hours cleaning everything and I thought that the price was reasonable. They told me how many gallons of water the pond contained, how to maintain it and what to keep an eye on. And Loretta is such a wonderful person. Very calm and kind! Was very happy to find them and will use them again should the need arise. I am looking forward to going to their actual location to take a look around.

Was invited to come to get help for our dying fish in our pond and was met with super…read moreunprofessionalism demeaning behavior and no help at all. Super judgmental should not be in business at all.

I went to this Mini Pet Mart for the first time today in search of a specific cat toy that my cat…read moreloves. My friend had previously cleaned out their inventory so I was hoping they would have them back in stock but it seems they don't carry them anymore as none of the stores in town have had them for months. When I walked in I was greeted immediately. I was only there for maybe a minute because I was looking for a very specific thing, so I didn't browse the whole store. What I saw was as clean and organized as there other locations. The parking lot isn't very big and can be difficult to pull out of when traffic is bad.

I would love to give 5 stars, except for 2 issues. First…read moreoff, the staff are 5 stars all the way. And Ashley, the Regional Manager, a solid 5 stars. The 2 issues? Firstly, there is no place to submit reviews on their website. They happily show you a list of 5 star reviews, but they must be copying them from Yelp. Secondly, their 'Loyalty Program' is bogus. (The 'Loyalty Program' is: Buy a certain number of bags of pet food, get the next one free). It's presented as though "THEY" (Mini Pet Mart) appreciates your return business, so "THEY" reward you with a gift. Unfortunately, "THEY" are some unknown company in some unknown location, that contracts with Mini Pet Mart, to operate this 'Loyalty Program'.The gift actually comes from the unknown company--which is ok I guess, but the whole program is misleading. So your loyalty is NOT to Mini Pet Mart and it's fantastic crew! So disappointing.

I go here often due to convenience & I love supporting local biz. There's some of thr coolest…read morefolks in Eug workin & can help with most questions. The selection is solid too & has a great raw frozen area !

This neighborhood pet food/supplies store is in the Friendly neighborhood near Friendly Market and…read moreFriendly Garden, and has Drumrongthai food cart in its parking lot. They are not a big store but they have a lot of good quality items for cats and dogs, including leashes and harnesses, supplements, treats, litter, litterboxes, and foods: dry, canned, raw and freeze dried raw. They are kind and knowledgeable, have a frequent buyer punch card system in their computer, and a generous return policy.