If I could give NEGATIVE 10 I would. Please, please, please do not go to this place if you are serious about mental health services of any kind. The VA sent me here for marital counseling and I quickly discontinued services because the counselor told my wife to leave me multiple times due to my mental health, not bad treatment. Then I tried to get my records for continuity of care for my psychiatrist and my VA claim. They tried to charge me $27 for 4 sheets of paper. They end up giving it to me for free after a 20 minute back and forth (one lady came to the front and said those notes belong to the counselor and she didn't think patients should have THEIR OWN records.) girl what...?! LOL. Anyway, I open the package and it's 4 pages of scribble scrabble. I called them back to make sure I was seeing what I was seeing and the office manager said that's how they do it and the notes are only for the counselor and not for any other purpose but to remind the counselor of the sessions. I said so if this is some sort of health care facility similar like going to the Dr. and they have notes, they would chart it electronically. Why would you not do the same because it's 2025....? How can my psychiatrist effectively treat me if she can't read what a licensed therapist is saying about my mental health progress?? She said oh well not my problem and hung up in my face. Not only was the counselor terrible at her job (and charting), the office is ran like it's stuck in 1982. I will be reporting them to the Veterans Advocate to remove them from the community care list. IDK why they would even send me to this low budget mental health place in the first place. read more

After 3 years of hassle with UAB Psychiatry, then 3 more with the infamous Grayson & Associates which for some reason has a monopoly on mental health services, I was so blessed to find Pitts and Associates. You get a familiar family feed, the receptionist is so friendly and welcoming, and the doctors are compassionate & knowledgeable; not giving dangerous old fashioned meds or trying to make a quick buck. This isn't a pill mill if that's what you're looking for. They listen to the patient and aren't afraid to take you Suggestions into account. read more

I have never experienced someone as unprofessional as my therapist at Pitts and Associates. I personally saw Erin Jones for 10 months. It started great but then quickly became wildly inappropriate. I was contacted by Miss Jones almost every day for hours at a time discussing her love life, other patients, her sex life, etc. She also would send me social media messages almost every day, multiple at a time. Erin is my first therapist so I did not realize the level of unprofessionalism or what a bad spot I was being put in until I talked with other medical professionals. I expressed my disappointment when my weekly appointment was rescheduled twice because she was "tired and seeing 9 patients a day and needed time to eat and sleep". (Which she told me via text)She told me that she had bent over backwards to help me and completely attacked me for expressing my concern. She offered to let me keep seeing her when my insurance no longer covered our sessions. Whenever I mentioned my earlier sadness about cancelled sessions - she held this over my head and then sent me highly inappropriate insurance information and the inner workings of her relationship/frustration with office staff and owners of this practice. I was double charged for our last session. When I asked about getting this fixed- she called me at 10 PM on a Friday night yelling at me. In our most recent session, I told her that I bought eyelashes for myself- she used this information against me as she was yelling at me. She said, and I quote, "it's hard to hear you complain about money when I know how you spend it. How much were those eye lashes?" When I told her I will talk to her when she can talk to me like a professional and then hung up the phone to protect myself from further verbal assault, she texted me and said she would refer me to another therapist. Although I did learn a lot in my first few months with Miss Jones, I would highly recommend NOT working with her. Especially if you are a survivor of domestic violence or addiction. Her practices of manipulation and gas-lighting are certainly most triggering for these patients. I also would not recommend sending your children to someone so unpredictable. I have never been so highly disappointed in a practice or medical professional. Please be careful. I feel guilty posting this because of the friendship and relationship that I involuntarily developed with Erin. However, I feel morally obligated to speak out so if someone suffering, having suicidal ideations, experiencing abuse can avoid putting themselves in the same position I found myself in. read more

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This was my first experience with therapy and unfortunately it wasn't a very pleasant one. I'm a 22f and struggle with anxiety. I had made my appointment 2 weeks in advance, specifically requesting a female. Two hours before my appointment I was told they did not accept my insurance and if I wanted to attend my appointment it would have to be self-pay, which is significantly more expensive. I sobbed on the phone with the receptionist because I desperately needed this appointment and had been waiting for weeks to speak with someone. The only option I was given was to wait two weeks or meet with Dr. Pitts, a man, the very next morning. Of course I opted to see Dr. Pitts because I was desperate for help. The first appointment seemed to go okay, we did the basic background information and talked about my struggles with anxiety and he gave me some exercises to help manage. That was the best appointment I had with him. Every appointment after that felt forced, awkward and centered around his paycheck. He continuously mixed up information and re asked the same questions over and over. There were long awkward pauses and I felt it was my job to lead the conversation. He never dove deeper into my responses and kept everything very surface level. I honestly would have gotten more out of confiding in a peer. He began one session with how much I owed him and asking how I was planning on paying when he already had access to my HSA card sent via text with a reply stating "thank you" so I know he received it. It felt like he was more in it for a paycheck than to actually help me. I wish I had a different experience but I have cancelled all future appointments and have found a different clinic where hopefully I feel listened to and not like I'm just another pay day. read more

Went to Grayson & Assos. Really rude & unprofessional. Found Pitts & Associates, awesome experience, made me very comfortable, friendly staff. Very professional. read more