Dan did an excellent job replacing my kitchen sink. He was thorough, communicated clearly about…read moretiming, and kept me updated on his arrival. The installation took longer than expected, but he stayed committed to doing it right and still honored his original estimate. I highly recommend him for any plumbing or home improvement work.

At first, this seemed like a good business. I needed to replace some old bathroom sink pipes…read morebecause they were starting to show their age and become loose. I scheduled an appointment, but the company reached out to reschedule because they were busy, which I understood and agreed to move it to the following day. The second appointment was scheduled for 9:30 AM. I waited for two hours expecting someone to arrive, but no one showed up. I eventually had to call and text for an update, only to be told they were unable to come out again. I understand that things happen, but having to reschedule twice and not receiving communication until I reached out myself was disappointing. Overall, the experience felt unprofessional and was frustrating as a customer who was trying to get a needed repair completed.

Mr. Justin Fortier was quick to respond to my inquiries about this job. He called me even before I…read morehad finished filling out the Angi project information. He was here the same day to assess the situation. He was able to get the water up and running the same afternoon/evening. Thanx a million Justin!

Being a DIYer, I'm not one to call professionals until after I've exhausted every possibility to…read moreget the job done on my own. This holds true for my car as well as my house. So when the pressure tank for my well started to leak, I replaced it. I did my online research as to the right model to get as well as how to install it. Ordered a new tank through Amazon and went to Home Depot to get copper pipe, valves and fittings - as well as some advice on how to put it all together. After the job, the system seemed to be okay - for a while. But then the pump started to short-cycle whenever I ran any water in the house. As long as the water was on, the pump would cut in and out every few seconds, while the pressure varied wildly. I got back online with a vengeance - scouring handyman forums. I even talked to a plumber and a well drilling contractor. I applied what I learned, but the problem still persisted. Since it was a jet pump system, the consensus then became that I needed to replace the venturi and foot valve in the well. I didn't want to do this myself, so I went onto Angie's List to seek help. A response came from Fortier's Plumbing. Sometimes you just luck out, and this was certainly the case for me. Justin is one of the best professionals I've ever worked with. He's patient, unassuming and meticulous. While I had already started digging down to the well, he was assessing everything I'd already done and made a few adjustments. Performance improved, but the basic problem still remained. Justin then noticed a valve serving no obvious purpose had been installed between the pump output and the pressure tank. After conferring with some colleagues on the phone, he decided that we should remove it from the system and replace it with a section of pipe. This did the trick. Even when the valve was open, it apparently had created just enough back pressure to cause spikes in water pressure that would then cause the pump to cut in and out. That valve had been there all along but didn't affect operations until after I'd installed the new pressure tank. Talk about a red herring! I'm glad Justin questioned it. What an expensive disaster it would have been to dig out the venturi and foot valve just to discover that the problem still wasn't solved! This is why I feel lucky. It just so happened that I found a pro who didn't jump to the same conclusions that others (including myself) did. He saved me my sanity and a lot of money! I can't recommend Justin Fortier's Plumbing enough! Justin loves what he does, and it shows. It's also obvious that quality work at a fair price is important to him. Because of what he referred to as "a learning curve," he knocked an hour's labor charge off my final bill. In hindsight I think I should have declined to accept that courtesy. As Justin himself put it, "We both learned something today." And that new knowledge for me is worth a lot more than the discount.

We called with a boiler emergency on a weekend, when the temperature was going to drop very low. He…read morewas at our house in 20 minutes, he was very pleasant. He replaced a part and had our heat running in less than an hour. Thank you!!

I called and made an appointment for this past thursday. 4/13/2023. At 2:00 pm. They never showed…read moreup or called to say they were going to be late. I called several times and got no answer or call back from them.

We used this company to help switch over to propane. Which was $14,000 and we were fine with it…read morebecause we needed an new heating system. In the first couple weeks the water kept going cold, then the heat would not work. We called them and they would come out and "fix" the issue. Only for it to happen again. We finally got them to come out to "fix" it a final time to find out that they did not put the exhaust vent outside the house. Apparently when your exhaust vent is inside the house you cannot use an air freshener around it. Which we were not made aware of. One guy came out and said that the whole system was set up wrong and after he messed around with it, it started working. A couple months later we get a bill for $3,000!!! On a heating system they did not install correctly. We said we were not paying it because THEY were the ones that did not do their jobs correctly. They threatened us with a lean on the house if we did not pay the bill. After I had my father talk to them, they brought it down to a little over $1,000 for the bill. On something that they did not install correctly to begin with.

These folks installed a storm door for my home. I had some sticker shock at how much they were…read morecharging, but I'd heard good things and that they did quality work so I went with it. The door was never properly functioning (though it did function) and now it's completely busted. I can home one day and the entire bottom of it was falling apart. This is after them taking a YEAR to get around to installing it in the first place. I should have just read the writing on the wall and just canceled it. That was a lot of money to waste on a poor product.

Hired Tyler to do an install of a propane wall furnace. He came to review the site gave an estimate…read moreand we agreed on a price. A few days later he completed the install and did a satisfactory job. Upon completion Tyler asked if we have any issues in the next 12 months that we contact him exclusively stating that he was "married to it" until then. Approximately six months later the unit began making a strange noise so I attempted to contact him (texts, calls, messenger, email) ....nothing no response. I was forced to call in an outside contractor at my expense (all should have been covered under warranty) Skip forward to 12 months later I realized I had no copy of the receipt so once again I tried making contact and got ghosted. In a text I simply asked for a copy of the $7150 bill and again nothing, so I was unable to claim it on my taxes. Extremely unprofessional and I'll share my experience with anyone who asks Don't use this guy for anything!!!!

Everything went better than well! Tyler was professional and did the job…read more I needed a plumber and asap. Found him on Yelp, contacted him and next day service. So pleased with his meticulous work. Keeping area clean and dry. Recommend The HVAC Doctor. Priced right. Family man, with small kids.

I had an emergency when I got to my camp in China. Jessica at the office was so calming and was…read moreable to get me on the schedule within 24 hours. They provide a quote when the technician arrived and assessed. I had Steve and Steve here to do my repairs. Steve from CT was here the entire time. He explained everything. He has a lot of pride in his work and it shows. Steve from CA showed up to help while he worked under my camp. I feel so much better knowing the repairs were done right by people who truly care. I plan to use Kennebec plumbing in the future for any issues that arise. Thank you for your great service. Pictures include the broken pipes and the new installation.

From the owner: Kennebec Plumbing & Heating Inc. is your trusted local expert for residential plumbing, heating,…read moreand cooling services in Fairfield, Waterville, and across Central Maine. Whether you need a water heater replacement, HVAC system repair, or plumbing service, our skilled team is committed to delivering reliable, professional solutions tailored to your home’s needs.