Brought my wife's car here after we had it in another local mechanic shop for a month because he…read moresuspected the head gasket was blown. As I walked into McBride's front desk, I said... "This car needs checked for a blown head gasket - before anything else, please do a compression test". But now, was the compression test done? No, it never was. Instead, let's go off on a tangent, change the water pump, new coolant, the Serpentine belt, and drive it all over. A week later, I get the call I had been trying to avoid. "Hey, guess what? Your head gasket is blown and guess what? "You owe us $464 for the water pump, the Serpentine belt, Labor and all this coolant. " "If you want us to repair the head gasket , well that's another $4000 and takes about a month...." "Hey, I never told you to do that work and parts first." I did not approve any of that.... They are just guessing at the problem - after I told them what was wrong with it. I'm not a rich guy that can just write blank checks at will. I would not recommend this place to anybody. These other people on here say they've had good experiences there. Maybe they overspent or something, I don't know. McBride's does NOT listen to the customer at all!

Very happy with McBrides auto service. I've been getting my cars serviced here for years and…read morerecommend them to all my friends. Oil change costs no more than Valvoline and these guys are experts. Wish they were open weekends but I understand.

I recently purchased a 2018 Toyota RAV4. Lights just started coming on saying that my ABS brakes…read moreand sensory's were off. I took it in to have it looked at, and my service guy named Greg first told me that the amount was going to be almost $1200. That seemed to me to be really off since it's a pretty newer car. He called the warranty department, and checked to make sure that it was something that could be covered. And it was. I was so excited that he was able to save me so much money. I recommend everyone to go to Toyota in Akron, and ask for Greg. Summit Toyota-of Akron. Honest, and kind. Thankful.

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400…read more We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it. When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told: 1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800. 2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That's what was actually said. I verified; had the fix failed the next day I would have been given the same answer. 3) Summit Toyota believes there is no chance they misdiagnosed the issue. 4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it's important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn't later be held against the customer, right? 5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It's actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day. I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I'm out $400 and don't have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day. It's the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility. I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue. We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever.

Custom Auto Body is great and goes above and beyond! I took my car in to get an estimate from a…read moreminor collision that my insurance covered. The damage was near a large dent (4 inches across) that had been there since I bought the car (used) two years ago. I decided to finally get the dent fixed, since that panel was already going to have to be repaired. Custom fixed my additional dent for free at no extra charge to me or my insurance! Their price was right at what they estimated, and the estimating process was quick and painless. They had my car fixed in 3 days, no problem, and it came out looking great. The downside is that they aren't open on weekends, and stop doing estimates at 4:30 pm, so if you have a 9-5 job it can be hard to find time to go in. That being said, they did a great job, and I'll definitely consider them if I have any future bodywork.

Gave No stars. After having body work done there,was told needed new latch installed! Was quoted…read more$300 for replacement! Found out they never plugged attachment back in ! Stripped bolt that housed unit in,making it very difficult to get out! Very frustrating,to pay for expected work and have this happen!

The most trouble I had with this experience, was finding where to put my review on the web site…read more I've worked on cars and had a lot of service done on vehicles in my time; but I have to say, "going To Dillon's Auto Service today, has to be one of the best experiences I have had at an auto repair shop". First, their facility is spotless and well organized. Mark Dillon and his staff were very professional and friendly. I got my car's AC fixed within an hour and they told me everything they were doing and going to do. I was so impressed, I asked if I could bring My Pick-up over and see what they could do. It had a similar situation with The AC system. They said to bring it right over. So i took my car home and brought my truck up. Within 30 minutes the found a bad relay, and recharged the system. The only slight delay was waiting for the part to come from the parts store. So within 3 hours I had both vehicles AC systems checked and repaired; and didn't "lose my shirt" in the process. The cost was very reasonable, and service was "Top Shelf"... Thank you, again Dillon Auto.....

My daughters tire was losing air and Dillon took me right in to check it. I was so thankful…read more Mark found a tiny rusty nail and fixed it up the day before Thanksgiving. I got a new filter and windshield wipers too. Their service was stellar! I highly recommend them. I will be back for new tires for my car and breaks next month.

I needed to find a good mechanic for a sudden car issue. I checked out reviews and called Ed. He…read morecould not have been any more honest, helpful and responsive. I would definitely recommend his services and will not hesitate to go back. S&H Auto Repair is a hidden gem!

Ed helped us out with an oil top up on our way through town. He was so helpful and nice to meet,…read morewe're definitely coming back on our next trip through Akron! We also loved meeting his cat BC.

The two men are very knowledgeable about auto repair. They were fair in the assessment of my car…read moreand found a significant problem with my engine and came up with a quick solution which rectified the problem. I will use them again when the time arises.

Michael and Mac gave me a quote fast and I was surprised by the price. It was actually affordable…read more They came to my house and installed a new water pump and radiator for me in under an hour. They are quick, friendly, and they know what they are doing.

If you need muffler or exhaust work, I HIGHLY recommend Ritzman Muffler on Cleveland Massillon Rd…read more The owner is extremely nice, honest, and helpful. He took the time to evaluate my car AND show me what needed to be done. He went above and beyond to help me find the parts I needed. I needed gaskets for my exhaust. I left the shop after the diagnostic in search of the parts. Took the parts back the same day and my car was on the rack within 30 mins. The repair took about another 30 mins. Pricing? REASONABLE and AFFORDABLE! I had to ask him twice for the price bc I couldn't believe it. Car came off the rack acting brand new. They have earned a lifetime customer. Word of mouth is so important, and I have nothing but positive things to say about my experience. Check them out!

Dealer wanted to replace muffler and tailpipe for nearly $1,500. Ritzman cut the rusted coupler,…read morewelded a new sleeve for $60!!

I first went to mastertech when I needed tie rod ends. I typically do all my own work, but…read moreconsidering an alignment is required after tie rod installation, i called around for pricing. Mastertech charged the same to provide parts and do the whole job as it would have cost me to purchase and install them myself and have it aligned. Since then I have been back to them for tires, other suspension work, and a timing belt I lacked the time to tackle myself. I used to call around to compare pricing, but as they came in significantly less expensive than their competitors every time, I no longer bother. They're also very good about informimg you of any other issues to keep an eye on - not to upsell you or try to convince you to have unnecessary work done, but to be aware of any forseeable future issues. They've earned the title of "my trusted mechanic" and I can not recommend them enough.

Talked to another shop previous to taking my car here for repairs. Was informed by the other shop…read moreON THE PHONE that they could not service the type of transmission I have. Took it to "master" tech and they charged me $200 to tell me the same thing. Odd how they couldn't tell me before hand that they are not equiped to repair my vehicle. Complete rip off.