Just tonight, I was trying to look up the pixius phone #, when a chat agent (Joe) came on the screen. I stated my problem I was having with the Wi-Fi cutting in and out. He immediately looked into it and thought it was probably a worn out router and that he would mail a new one out. He also stated that if that didn't work, to call and they would schedule for a technician to come out. Joe was very helpful. I will change this to 5 stars, if the router comes in a timely manner. I would definitely recommend Pixius. read more

Have had the service for several years now. Didn't really need the speed or consistent access until lately. They changed radios about two years ago to "improve service". It has been nothing but trouble. When it is up it may work great for a few minutes or a few hours and then will drop intermittently. Could be down for seconds or minutes or longer. They always have an excuse when you call support. They have tried them all now (probably have more). They have used that trees are blocking the signal. Our radio is mounted in a clear line of sight. Blamed interference from other signals. Blamed ice on the antenna. Will escalate to a higher level of support to be told nothing is wrong. their solutions is for us to buy into a new plan and contract for three years. New contract at the same poor service, what a deal! Looking forward to Velocity from Butler Electric. They can't be any worse and are cheaper. read more

Slow and unreliable. Do not use it if you live anywhere outside of the city. Lied to me about speed of service.

We have been a customer of Pixius for about a year now, and up until about the middle of March 2020 everything was great. Now the Internet comes to a complete or nearly dead stop frequently. As I write this using my Sprint service, my Internet speed was a dismal 0.2 MBPS, & I pay for 10. The TV stopped completely, and it took multiple attempts just to get the speed test to work...that's how slow it is. The weekend before last, the Internet service was down almost all weekend, and they are only open M-F, which is another negative, as they won't work on the problem until Monday, when they are back to work...poor customer service!!! I will be calling when they open to demand a free month! Sadly, there are not many options in rural areas, and if you aren't already aware, AT&T DSL sucks even worse. If I could get Cox I would switch, but it is still not available. If you subscribe to Pixius, please let them know if you are having similar issues...maybe they will actually fix the problem, otherwise, it's time to move on! read more

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We've had their service since 2013. Truly awful internet service. If you have to use satellite do it, or use an unlimited cellular service plan as you will rarely get the speeds they advertise. Goes completely down or to a crawl at least once a week but closer to once a day. When you have an issue they usually blame it on your equipment or something out of their control such as trees or wind. Once we bought a brand new $200 router because they said ours was junk, we took that modem to our office location to test with Cox, surprise surprise it worked wonderfully and we from then on used that "broken" router at the office, still works to this day. If they send out a technician be prepared to spend $100 for them to tweak something only to have the same issues a few days later. It became so ridiculous that I quit calling to complain and would just switch to my phone's hotspot. One day I had finally had enough, paying over $200 a month and still having to use my cellular hotspot for the hundredth time that month... called to cancel. I was told I would incur a $400 cancellation fee and another $300+ if we failed to return the equipment by a certain date unless I wanted to pay them $75 to come get their failing equipment. Well it rained and rained and rained, my husband didn't feel safe crawling on our slick high roof, so he called to have them come get their crap and we'd suffer the $75 fee. Tech on the phone said no problem and they would even wave the $75 fee and call to set up an appointment to come get it. Few weeks later, never got a call, equipment is still on our roof, and a bill arrives for over $700 marked "Past Due." Quite honestly, I was furious. 4+ years of dealing with this company my anger is at its boiling over point! The new story as of today is that a technician will be calling to schedule and we won't incur the $75 fee, equipment fee will be removed as soon as possible, and they're "looking into" reducing the $400 cancellation fee. Husband explained that we feel like we got duped into signing up for "faster speeds" and thus extending out our contract when we: 1 never got any noticeable increase in speeds and 2 never got more reliable service. If you don't believe me, just do a quick google search of Pixius and see the vast amount of google reviews saying basically the same things I am here. I don't normally like to write bad reviews on here, I typically like to use Yelp to praise businesses that rightfully deserve a good review. Pixius does not, it's shocking they're still in business but I guess they have a monopoly in some locations. Luckily, we have other options at our location. I would advise anyone looking at Pixius to fully investigate other options, especially unlimited cellular services; do not buy into the claims their speeds will be faster than even a throttled cellular hotspot. -- update: Pixius called to say they are waving the $400 cancellation fee, equipment removal is scheduled for next week and we shouldn't incur any removal fee, hoping this all ends smoothly and we can move on read more

There are some pretty negative reviews of Pixius out there and I was worried - but in rural areas you have painfully few choices for internet providers. I held my breath and went with Pixius. Man, I have been impressed. I feel the service is reliable and overall quite good. The bandwidth is limited but that is the technology available today, not a fault of the provider. The upside is low latency. We have 4 heavy users in the house and everyone gets the internet they need on every device. Is is as good as a cable modem or fiber arrangement? No. Can't be. But is is surprisingly good. The only issue is their provided router, which is very basic and has poor wifi characteristics. I paid for a mesh router set up from an online retailer and it works great. Most rural choices are terrible. Pixius is actually pretty darned good. If you have an issue, it may not be the provider - it might be your router. And their prices aren't all that bad either. read more

This the worst internet I have ever seen, I got this because I had no choise were I live. I end up with no internet half the time ,I just watch a circle spinning around. this just is the worst and for what I pay makes it even worst. They provide nothing but bad service I did'nt even get what they advertised I pay for something I don't even get .they just lied from the start and then just got worst as it went. I live in country so I have no other internet to get I have to settle for this trashy company. it just makes me upset this is something I needed and I got screwed and lied to ..If you can get by without internet then don't waste your money don't pay almost pay 75,00 a month when they said get service for 49.99 a month in the paper or the ads. watch out really research this company and remember they start with lies and just keep lying over and over. Robin H read more

This company has the worst service, customer service and response time of any company I have ever dealt with. The only part of their business that works smoothly is billing. They are always quick to bill customers but they cannot provide any kind of service! I have had to sign 3 different contracts in a period of a couple months because they cannot live up to their contractual obligations. I finally told them where to shove their contract and two weeks later a service guy shows up to fix it. I was not expecting him since I canceled the contract but I hadn't decided on another provider yet so I let him work on it. He called me after a couple hours to tell me how great it was now working. After I got home from work I tried to use it and it still didn't work! Do yourself a favor and avoid Pixius at all costs!!! read more

I live in Louisburg KS and the choices for internet is slim so I was sent to this company since they have unlimited access. First off it wouldn't handle more than 1 device at a time and was told it would easily handle 2 or more. I asked about early termination and they said 280.00 for the 2 year contract. WELL they changed that and didn't notify anyone. Of course the contract says fees can change w/o warning. Boy did they I now owe over 700.00 to terminate this piece of shit plan...BEWARE OF THIS FLY BY NIGHT COMPANY... read more

WORST rural internet company yet. SLOOOOW speeds (that you get to pay through the nose for), no guarantee that you will actually HAVE service at any given point, and when you call in to complain, they give you the same stock excuses every time (there's probably a tree limb in the way, maybe your neighbors are using up all of the bandwidth allotted for your area, maybe a butterfly farted 5 miles away and it's affecting your service, etc.). HORRIBLE and stuck in a never ending 2-year contract (that allows THEM to raise the rate any time they want without notice, but, doesn't give you any rights as a customer if you're not ok with that). SAVE YOURSELF!! RUN AWAY!! RUN FAST, RUN FAR!!! read more

Best internet service ever. We have had AT&T, Spectrum, Time Warner, and others when we lived our n the city. Moved to the country and this country is the best service we have ever had. Always friendly staff and technicians. Thank you! read more

We live in the country and have to have a satellite dish to get internet and were told by a Pixius rep that they were not affected by weather (lie number 1) and that they provided super fast internet (lie number 2). I told them from the get go that I work from home as a VIDEO EDITOR and that I would need something reliable and fast enough to get my projects back and forth between myself and my coworkers. They assured me MULTIPLE times that their basic plan would be just fine for what I needed (lie number 3). After having issue after issue and barely having internet connection (even though my computer was hooked up to a Ethernet cable), we finally got sick of it and complained. About the 3rd time I complained and after they exhausted a few options to fix, they finally got an IT guy on the line who said to me, " oh, you're a VIDEO editor?? Well your plan is definitely not fast enough to do what you need." OBVIOUSLY. But why was I told NUMEROUS times that it was enough. To top it off, their section 29 of the contract clearly states that we wouldn't be charged a cancellation fee if the service did not work for our intended use, yet they only lowered it from 700.00 to like 400.00 bucks. Then proceeded to tell us we had to pay an additional 150.00 bucks to have someone come and remove the dish they installed that originally cost us 300 bucks. After they failed to show up the first time they finally came out and only removed the dish and not the horrible pole they put on the roof to attach it to. As if that wasn't a huge slap in the face, we then get a flyer from them in the mail stating that they missed our business and are offering free installation for our return. HOW ABOUT YOU CREDIT ME BACK THE MONEY YOU BASICALLY STOLE FROM ME. OH, and we went with DirectTV and Hughes net and pay much less for TV AND Internet with way higher speeds than we did with just internet from Pixius. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE. read more

My mother is almost 70 and has had Pixius for 8 years and for 8 years, they have been charging her 80$ a month for 768KB of internet speed... KB!!! Not even a full MB!! NOT EVEN ONE MEGABIT!! THATS FREGGIN DIAL UP SPEED!! I wonder how many other older, technologically challenged people they are RIPPING OFF like this??!! Absolutely disgusting!! I cant tell you how angry I am at this company!! read more

By far the worst service EVER... Hmm what can I say? I've been using Pixius for the past 6 years, and the only reason why I still have them is because no one else works here. It costs me nearly $90/mo for 3mb/s download that will honestly get me atleast 30x that with Cox for a cheaper price. I get it you guys are privately owned and don't receive any government funding but might i suggest improving service in these areas. Once I move into town I will cancel service and always advice people to go in any other direction other than Pixius, to all who read this please stray away from them at all costs. If you're the type of person that likes to have quality internet move closer to the city to where you get better internet other than these Bumms! read more

Horrible service. Unreliable internet connection, slower than dial up. Tech support of not help. SAY FAR AWAY FROM THIS MONEY HUNGRY COMPANY. read more

I wouldn't even give one star, but that's the lowest option. Terrible internet service that is slow and cuts in and out ALL day EVERY day. Don't waste your money! read more