I had to return an order to Amazon, didn't know why to expect... I had my printed label and box all…read moreready to go.. walked into the UPS store and was immediately greeted. I waited maybe a minute and a the nice gentleman scanned my package and explained I would get an email shortly. Super easy. I learned this store offers so many services, Shredding Printing Notary Mailbox delivery They even make lawn signs and big heads.

I use this location often. They are always courteous and pleasant. Yesterday Cliff took care of me…read moreyet again. He is always smiling and eager to assist. The atmosphere of the other employees was friendly too. It is convenient and so is the parking. Easy to get in and out. It's not a huge UPS so if you have to wait...be patient. Great customer service is not always speedy.

It was my first time making an Amazon return at this location, and unfortunately, it will also be…read moremy last. The return process was confusing from the moment I walked in. There was only a small sign among all the other store signage. I first went to the customer service desk, where I was told to go to the registers. Once I got there, I was looking for a self-service return kiosk and had to ask the cashier where it was. He pointed to a sign at another register, which I had overlooked because I was expecting an actual self-service kiosk. When I found the kiosk area, I realized there wasn't a self-service option after all, so I got in line at the regular register. The associate immediately said, rather rudely, "Go by the register and wait for me." I apologized and explained that I had been looking for a self-service kiosk. He replied, "There is no such thing here." He then came over and logged into the register without saying anything else. I had my QR code ready, and he scanned it. Since I had two separate items to return, I picked up one item to clarify which return matched the QR code he had just scanned. His response was, "Do you want me to do my job or not?" I was completely shocked and embarrassed. I immediately apologized and explained that I was only trying to separate the two returns. He responded, "All returns are separate," and continued processing them. When he finished applying the return labels, he simply stood there. I was expecting a receipt but felt so intimidated by the interaction that I was afraid to ask for one. As I started to walk away, he said, "I'm sorry if I upset you." By that point, my eyes were already filling with tears. I walked out of the store crying. My husband, who had been waiting in the car, couldn't understand how such a simple return had gone so badly in just a few minutes. He wanted to go back inside and speak with the associate, but I asked him not to. The associate was not wearing a name badge, so I cannot identify him by name. I can honestly say this was the poorest customer service I have ever experienced in a retail store. Everyone has difficult days, but there is never a reason to speak to a customer in such a disrespectful and dismissive manner. I left feeling humiliated over what should have been a routine return.

Staples does amazon returns?!?! Wow maybe I'm the last to know this, super convenient and easy to…read moredo. You start the process online take in your item and email return code... they do the rest. You don't even need a envelope or box

I'm so thankful I was referred to Dave at Eastern Printing. They're fast, it's affordable, and a…read moreminute away from me. Hours are 7:30am-4:30pm M-F so you're better off getting your order in early and they can usually turn it around in less than 24hrs. I've often emailed a doc in the evening after they're closed, get a reply back from Dave around 7:30am, and have my prints that afternoon. - Call to get an estimate or email (easternp@rochester.rr.com) They do everything -- posters, banners, flyers, trimming, etc. and the quality is flawless! An example, I had an order of 200 postcards (trimmed too) I needed printed plus 30 12x18 posters -- total ~$65 frim Eastern Printing. Last year when I printed only 200 postcards elsewhere (FedEx, ahem...) it was over $100! It was a hassle too. I will 100% be supporting Dave and his team. They do great work, are fast, and cost effective. That's the best of all worlds.

I called a couple of printers looking for a color brochure to be printed quickly. Dave gave me a…read morevery fair price (about 1/3 of what another shop quoted), and had the job completed in 24 hours. Beautiful print job on excellent stock, great customer service. Highly recommended, and I will be back.

My recent visit was a waste of time and energy. I wanted to…read moredo a call tag pickup and everyone just wanted me to call customer service, I was at a FedEx shipping store. They couldn't help me. You need to take a look at customer service, it doesn't exist. No FedEx boxes has shipping envelopes for ground service, Really! What a terrible experience. USPS here I come.

When I want something (printing usually) done right, I come here. Smart, cordial people more than…read moreeager to help.

This was a horrible experience. After spending hundreds of dollars with this company on t-shirts…read morefor my nonprofit organization, I was ready to place another order. My second order included several hundred dollars worth of Adidas sweatshirts with our logo, and vehicle decals & magnets for our new truck. Unfortunately, almost every time I called during the business hours that they have listed, nobody was available. I have been told several times that they don't do mock-ups or assist with anything at all until you pay. This is not the industry standard. I have worked with printing companies in marketing nationwide for over 15 years. This is awful customer service! You can absolutely find a company that will treat you and your business better.

From the owner: Out of the Office Services is your trusted partner for professional marketing materials and branded…read morecommunication solutions. With over 35 years of combined experience, we specialize in high-quality commercial printing, banners and signs, branded merchandise, and custom decorated apparel. Our team helps businesses maintain brand consistency and avoid common pitfalls when ordering print and promotional products. Whether you need marketing materials for an event, company apparel for your team, or branded merchandise that stands out, we make the process easy with clear communication, dependable service, and expert guidance every step of the way. Build your brand with a partner that cares about quality, consistency, and long-term relationships - choose Out of the Office Services.

I came here to print out a few things. The employee was super pleasant and helpful. This isn't…read morethe largest FedEx place I've been to, but it did seem to have all the services you may need there. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

I think in one way or another you need to use FedEx for either business or personal reasons. They…read morepretty much get the job done.. But...sometimes this is the place where some retailers want you to use as your spot to return merchandise. Like UPS Store for Amazon and the like. Now I had to come here to do a return as the company uses "Happy Returns" This is a long and narrow store, they have a few self serve kiosks for printing/copying and the like. A few people were in here to ship things and ask questions. So since I really was not sure where to stand, I stood behind a customer and someone asked "can I help you?" I told her I needed to do a return and I showed her the QR Code and it did not work, tried it again no go, even typed it in and she even logged out of the system. Finally she asks someone is there an issue with Happy Returns and they said yes. So guess what I have to come back, with the package and my QRcode from my email on my phone. My only other option for a return was Staples and dear reader I live in the city. If I'm going out that way I had best have other things to do in Henrietta. I'll have to come back to do the return and it's in a convenient spot in the strip mall of 12 Corners and if I want a piece of pizza at Joe Brooklyn or Starbucks or a Bagelland bagel Staff is helpful enough but they just seem kind of annoyed it is what it is. I'll be back but I'm gonna call first to make sure the system works for the return. They have a shared parking lot