We ordered the bundle they have with the two medium pizzas, breadsticks and 2 liter of pepsi. We wanted to enjoy a night in so we ordered it delivery. We got everything but our 2 liter. They do delivery through a third party I guess so we couldn't even talk about it with the driver. We called the store at its "speak to a member in the store" option FIVE TIMES and every time is just rang until hanging up. We even tried using the other options like the "place an order" option and the "check status" option. Both of these lead us to someone that works at a call center trying to transfer us to the store which again, was a dead end. Eventually I told her not to transfer us and we needed someone to actually talk to about this. She gave me the corporate number which ended up suggesting we call the store. Using another menu option on that line let us talk to a guy that was very robotic, but kind. But after explaining everything I had to ask about what will be done about this, and asked for a refund because I doubt we'll get anyone to bring our soda. He was kinda surprised I asked, which was weird. He must have assumed him making a report of it was good enough lol At the end of the day it's just a two liter of soda, and I'm not too upset about it. But the lack of customer service and getting anyone to answer the phone is unreal. That's the real problem, everyone makes mistakes, but these holes in service need to be fixed. read more

After making an order online, I found a hair baked into my slice of pizza! Immediately, I became disgusted and ruined my whole families appetite and mines. I called and talked to the Manager Billy who was completely unprofessional and arrogant, he then demanded I bring back the pizza (we threw this pizza away) or else he couldn't replace our order. After explaining that I threw this pizza away, his response was "What are you trying to get something for free"? I have a history with Pizza Hut and they can look up my number and I have never asked for a refund of any one of my orders, I am a hard working man who don't need a $7.99 pizza for "FREE" all I wanted was to provide my family with dinner of their choice. After all the other options there is in laveen, we will be ordering Barro's next time and EVERY TIME after! See my picture I attached to this Pizza Hut if you don't believe me. read more

Pizza Hut - We found a hair in one of our pizza's! My family is disgusted! Manager "Billy" would not replace our order! TERRIBLE!! AVOID!! - Pizza Near Me - Laveen, Arizona

I simply don't understand why EVERYTIME I order from here the drivers get lost and can't find my house... the estimated arrival time was 43 mins and about an hour after I had ordered the driver said she was lost. After going back and forth I have given the delivery person directions 3 times very clearly... Even gave my neighbors address to try in her GPS. Clear that was too complicated for her to comprehend so she called us back say she doesn't have time for this shit and if I wanted my order I need to come pick it up. She hung up on me before I could even respond. I am an extremely pissed off mom who just wanted some pizza after a 12 hour work day! I won't ever order from Pizza Hut again! Dominoes never gets lost. barrows never gets lost. Guess I will take my business to them from now on. read more

I was in town for the weekend and decided to have a quick dinner with my family. I love Pizza Hut, like love, love them. This one was terrible. The sauce tasted funny and the crust was kind of chewy. This did not even compare to the bad service. I made an online order and did not receive a call to confirm my order so I called them. They confirmed my order. My husband went to go pick it up. When I got up to get mine I noticed that both pizzas were the same. I called the store and spoke to a manager, she was kind of condesending and made me feel like I was lying. I asked to have the replacement delivered since it was just down the street. She wanted to give me credit and I said no because I don't even live there. She told me it would take 40 mins for it to be delivered and that she would call when it was on it's way. By then it was already getting late and I was starting to fall asleep. 45 mins passed and there was no call. I was about to call back when I finally got a knock on the door. The driver told me I had a balance due and I said, "Nooooo..." He said oh, you paid online? I said yes. So he said there wasn't a signature line and he had to get my signature. Then he said, that's funny, there's no delivery charge. I said I hope not. He then asked me if they messed up on my previous order and I said yes, I got the wrong pizza. Then he really pissed me off because he's still holding the pizza and annoyingly says, "Well I wish they would've told me this was a freebie!" Why would they tell you that? Does it matter? Do you do something special to it like spit on it before it gets there because it's free? So rude from beginning to end. read more

Literally never leave a review ever but I'm so pissed. I left special instructions for the driver to ring the doorbell twice and instead he knocks then gets mad when i don't answer because I didn't hear anything. Even when someone does knock I can hear it because they do it a little hard. So he must have tapped on my door. He called twice and I answered, both times and heard nothing on the other side and he said I didn't answer. (No Caller ID might I add) Then when I called about the situation they literally did not care at all. Seriously how is this location still open? read more

I had a nice young man help me at the register today, he was so kind, kinder than all of the other employees that I have run into there, he brought out my pizza, asked if it was everything I ordered, I said I had ordered a side of breadsticks and 4 sauces, which I did not see there when he brought out my pizza. He said no problem ran to the back quickly and got my breadsticks and 5 sauces!! I was so happy I got more that what I wanted and with no problem! I digged out my debit card out of my purse to pay for the extra and he said don't worry about it, if only the rest of the employees where this kind there.. Also the same young man helped a older lady there that was upset her pizza wasn't done in time, he offered her a drink for the wait, truly doesn't get any better that that. Keep up the good work. read more

I absolutely love Pizza Hut! My personal favorite is what we would call in the Philippines as a Hawaiian pizza, a regular Pan pizza with pepperoni, ham and pineapple. I've ordered a few times from this particular location before and they have been awesome. All the workers have been nice and attentive. I think my Hawaiian pizza works best with a medium size as opposed to the large because pineapples might add a more wet component to the pizza? It was still so good, though. I always place my order online using a coupon from Retailmenot.com, get dressed, drive over to pick up my order, drive home and enjoy! Easy peasy! read more

Today Sunday June 23 I ordered Pizza Hut online and it says it will be ready at 4:45 I got there at 4:44 and it was not ready had to wait another 45 minutes in the store then we heard a guy yelling no more orders hmm when I got home I checked the pizza and it was all burned very disappointed none of my family ate pizza highly don't recommend it save your money and go someplace better !!! read more

Pizza Hut - a half eaten pizza in a pizza box - Pizza Near Me - Laveen, Arizona

I received horrible service again from pizza hut in Laveen. I called in my order for family size pasta and after she took my order she kept asking if she can add something else. I told her I just want to order the family size Alfredo chicken pasta. She kept asking to add something else so I told her I will see if I want to order anything else when I come on to pick up the pasta. She hang up abruptly. I was shock to find out that she did not put in my order. So when I got there I had to wait about 20 minutes only to see that they gave me 2 individual size instead of a family size. I've been getting great service from Domino's for the past 2 years, but they do not sell family size pasta so I decided to try pizza hut, but never again. I still had to go home and cook. read more

They give me the wrong crust flavor every time I order. Every. Single. Time. I always get the garlic crust when I try and get the classic. It never fails. Im sure its just laziness and they don't care. I pay for it and I should at least get what I want. read more

I cant tell you how many chances we have given this pizza hut . Our kids live pizza hut but the service at this location is sadly unacceptable only to be surpassed by the quality of there pizza. Its sad that we are unable to utilize this franchise as it is jyst minutes from our home. read more

This is the worst pizza hut i have ever been to in my life the wait time was suppose to be 10-15 minutes but me and my wife had to wait for an hour after we had gotten there not including the 20 minutes after we put the order in and when my wife tries to get the manager to cancel the order he would show up because he was too busy so it was either wait for the pizza or leave without our money due to the managers incompetence and inability to take 2 minutes to approve and cancel our order if i could i would give it a 0 star read more

Terrible service, just terrible. Every time. Isn't the definition of insanity doing the same thing over and over again, expecting different results? Shame on me. Most recently, I called Pizza Hut because I'm avoiding Papa Johns for political reasons. They told me that they needed to "confirm that I had given them the correct telephone number." First of all, in this day and age, what business doesn't have caller ID!?! In any event, I confirmed that, in fact, she had my correct phone number. Astonishingly, she said she needed to call me back to "further confirm." As if that's not idiotic enough to require two phone calls to order a pizza, she told me, "if I don't call you back in 5 minutes, you need to call us back or else we'll cancel your order." Yeah, um, okay. I'm going to sit by my phone with bated breath for five minutes, and if you don't call back, I'm going to call you back. So I can have the privilege of eating your semi-disgusting, totally unhealthy pizza. No thank you. You can go ahead and just cancel it right now. I'm pretty sick of Domino's, but I've had far better service from them. Oh, and by the way...if you order online to avoid the ridonkulousness, the estimated time is merely "an estimate" that you need to call and confirm with the store. And so if their online "estimate" is, say, 45 minutes off, well that's your problem, buddy. read more

I cant imagine a chain that is so poorly run, but it is. I have never had a delivery order without either a mistake in my order or a half raw pizza crust. Wait times are insane, the staff not helpful at all for any reason. Last time I called for delivery they forgot to put my order in period and then discounted me 20% for my trouble, as if that makes up for a 90 minute wait time. While I prefer Pizza hutt pizza in general, I would much rather go to Domino's or Papa John's because it really is unbearable. read more

The food is always hot and fresh. I always order online and the food arrives pretty quickly. The Garlic Parmesan Wings are addicting! My family fights over them like mud on a shoe horse!!! read more

I have given this place 2 tries and they are just terrible. The sauce here taste funny and the overall pizza was not good. The worst thing about this place is the wait times. The last time I order over the phone app and it said my pizza was ready for pickup at 6:10pm. I got there right on time and watched them hand my order to the person in front of me. They then had to remake my order which made me wait there for 20 minutes. read more

Jeff and Jess ( beautiful smile) took good care of me on Wing Wednesday, go here for a great deal on wings,

Pizza Hut is absolutely to be avoided at all costs. It is disgusting. It makes Duner's, located in the same shopping center, seem appealing, and you can see that it too gets one star from me. That is all. read more

I wanted to give them a one star for their terrible service but they comped my meal and sort of earned 3 stars instead. I ordered online, after 30 min wait, went there to pick up, waited 15-20 mins after paying for it, only to be told that they had 1 of 2 pizzas ready and the other one not even started. They said they had to make it and it would take as much time as orders in front of mine. REALLY? Orders pending for 1 hr OR people who ordered AFTER I came into the store? The manager was courteous and refunded the amount and I walked out with 1 pizza to feed a hungry family instead of 2 :( read more

The employees were rude and very unprofessional. I placed an order at 3:00pm to be ready for pick up at 5:15pm. When I went to pick up the order it wasn't ready and the name I was giving "wasn't in the system" then randomly it spreader and they told me my order was just placed. Then the employee said "i don't control the internet" funny because three costumers cake in after me and THE EXACT THING HAPPENED. Their orders were not ready and it was the Internet. They deserve zero stars. read more

I am beyond displeased with this pizza hut. I had an order placed (a friend from Italy had placed the order) Not only did I not get my pizza, but I didn't even get a call. Now they won't replace the order. How fantastic is that? Not at all. DO NOT ORDER FROM THIS PIZZA HUT EVER read more

Will not be back, I couldn't even order, no body was up front, when he decided to come up he said I can only order boneless wings and they don't have any bone in ready so I said I'll wait, he said well u can only order 12 wings, what??? Why because u don't want to make it... Wow OK.. If I came to spend money I should get as many as I want... Like I wanted 40 wings, but dominoes pizza made it with no problem. read more

The WORST.. delivery was 20 min late after calling the staff yelled " I just got her idk where the pizza is" n hung up. It's not the drivers fault but pizza is stone cold. Barros so much better read more

I ordered online for delivery before 12. Got the confirmation and all. I got a call saying that there where no delivery drivers so no one could deliver my pizza and that they are technically closed. I said well I can come pick it up cuz it's already paid for and technically you guys are still open. Puts me on hold., the manager gets on, I explained that I put my order thru And it's still open, he goes to tell me that he doesn't think I understand that they have 5 orders and won't be out till around 1and I wouldn't get mine till about 1:40 ? I said that's not my problem I ordered and paid I can wait. He told me well he can cancel the payment because they aren't going to take my order because they where "closed" I asked for his name, he said I don't need that and hung up on me as I was speaking. District manager for that horrible customer service I received DURING business hours. read more

We were having an amazing day today, and then the manager came and apparently woke up on the wrong side of the pizza box. All we wanted was a large pepperoni pizza and instead we got a bad attitude. read more

They seem to always get the orders wrong and the pizza's are under cooked. I have always preferred Pizza Hut over the competition, but I will not patronize this establishment again. The servers are not pleasant to deal with and they don't always honor Pizza Hut coupons. Goodby Pizza Hut. read more

i love pizza hut and im always ordering delivery with them but today the driver just made my day. Came earlier than estimated & the food was great , as usual , an i swear the drivers getter hotter and hotter everytime. cant wait to order again! ;) read more

I never received my delivery order that he placed online and I waited two hours over the timeframe that they had given me

I usually don't order from pizza hut. It's expensive compared to others. Sorry I did - what a waste of money. I ordered a thin crust that had very little cheese , was cold, looked like it sat around on a shelf for awhile. Won't be ordering from them again. read more

I have given this location a few tries in hopes that there would be an all around good experience. Tonight will be my last time coming to this location. Placing my order was fine. I deliberately asked if they had red peppers, because the last time I ordered they didnt have any. I was told yes they have red peppers. I ordered 2 large pan pizza. I drove to Pizza Hut to pick my order. As I am pulling into a parking, there is a girl wearing a Pizza Hut uniform dancing while a guy was holding up his cell phone making a video or taking pictures of her dancing. I pick up my pizza and ask for red peppers. The guy said they didn't have any red peppers. I was disappointed but paid for the pizza. I get home and open the boxes, the pizzas were small. I called to Pizza Hut spoke to the manager, Jacob and he was not even helpful. He lacked professionalism. His customer service was terrible. His attitude was a reflection of his customer service, very poor. Jacob over talking me, he was rude. I asked for his name, I said I would like to call corporate tomorrow, the manager Jacob hung up on me!. I took the pizzas back and requested a refund. I took my business somewhere else for dinner. Never again will anyone of my family members order Pizza from there. I rather spend my money at a place that values my business. read more

I had an excellent experience...An employee named Raul helped us out at the counter...He was extremely polite and I got the sense that he really took pride in what he does...Good job!!!! read more

I'd give it zero stars if I could, based solely on service. The pizza was typical Pizza Hut--I don't think it ever tastes different. I called in my order on a Friday night and was told it would be 15 minutes. I got there right around then, paid (wasn't given a receipt), and was told my order was still in the oven. Okay, no big deal. I assume they'd let me know when it was done. that was a mistake!! After sitting there another 15 minutes (so, 30 minutes after I had originally called and was told it would be 15 minutes) I finally asked. They asked for my receipt--it was a different cashier--and looked annoyed at me that I didn't have it. She reluctantly went to check on my order and brought it back. When I told her how long I'd been sitting there waiting she said, "Oh I didn't realize you were waiting." Oh really? You get a lot of people just hanging out here not waiting for a pizza? I can understand it being busy on a Friday night, but to not even apologize for their complete lack of service really ticked me off. We rarely order chain pizza anyway, but the next time I need to for some reason, it will not be from here! read more

If no stars were an option I would DEFINITELY choose that option! THE WORST customer service ever. I ordered pizza via delivery for my family, I paid online using the Pizza Hut app. 40 minutes later I get a voice mail from delivery driver stating that he attempted to deliver my pizza, he rang the doorbell and didn't get a response, which is extremely odd considering we are sitting in the living room WAITING for the pizza! I I call the delivery driver back and he hangs up on me! I then call the store and speak to Randy ( the store manager) and he proceeds to take my order, I advised him that the order is already paid for, then he tells me that the order was cancelled and I'll be refunded in 1-3 business days! Now this all happened within a 15 minute window, the delivery attempt and the order cancellation. Smh if you're big on customer service, this particular location will fail you for sure. read more