Never again. This was my "maybe it'll be better" visit and it wasn't. Got there and my order was sitting at the end of the oven for 10 minutes while the clerk walked a customer through all the options on the menu. She never bothered to call the person in the back to help. Which ultimately didn't matter since they'd forgot to cook 1/3 of my order. So 2 pizzas sat for another 20 minutes while it was completed. Apparently the warming oven doesn't work cause the 2 that had been sitting were cold by the time I got them. When they were handed to me the clerk made sure not to give me the receipt. When I asked for it she apparently knew I was going to send a negative review to Pizza Hut because she made sure to keep the part with the order code you need to submit comments to the company. Negative input must be common for them. Might have looked past it, but this is the second consecutive time something similar has happened. Not wasting my time or money at this location again. read more

We love our local Pizza Hut. They always deliver on time. They always get our orders right. Pizza is always delivered HOT !!! Love the dessert pizzas too. And their side dishes are a must ! Very friendly staff read more

I'm trying to find the negative stars but unfortunately yelp doesn't have it. I've had OK service here and then I've had holy crap who the heck are they hiring to work here service. Not a big Little Caesars fan but it's much easier to get pizza at Little Caesars or dominoes then there's Pizza Hut. It might be easier to go to Carter's across the street and make my own pizza. read more

Tried to call for over an hour to order a pizza, call center in San Antonio kept giving me the run around, even hung up on me twice, tried calling the number on the website "For urgent matters call 1-800-948-8488 (US only) ", that number isn't even Pizza Hut. A woman named Holly was very rude and indifferent to my needs. Tried to call back, and am sitting on hold right now, according to the timer on my phone, I've been holding for 11:58 and counting Now when I was trying to order 1 meatlover's pizza online for delivery, it showed up as 5 of them and charged me $90! I somehow managed to talk to someone at the store and told him to cancel the whole thing. As for the $90, I will dispute that with my bank as a fraudulent charge!! PIZZA HUT YOU ARE A HORRIBLE COMPANY TO DEAL WITH - WHAT HAS HAPPENED TO CUSTOMER SERVICE? read more

I've ordered from the frost store twice now and each time the pizzas were warm at best. I live 5 blocks from the store mind one. 40 dollars for luke warm pizza hmmmm. I call the store and would make an excuse and then i would challenge her she would change what she said and say she didnt say that. Just sad how people today can't admit to messing up . Never again will i order from there again! read more

Rude. Rude. Rude. Management doesn't care. Managers are completely uneducated and the dough is FROZEN. Everything comes packaged and ready to be panned. They DO NOT make dough or anything Fresh. It all comes in cardboard boxes. Dough comes in these hard plates that they just put in the cooler and temper. Sauce comes in bags and is mixed with water. read more

Horrible service. My pizza took an hour And a half. It was cold when it arrived. The driver refused to help or contact the manager. We called the store for the manager and was rerouted to a call center in San Antonio. They kept transferring us back to the Livingston store where we were hung up on a could not reach a manager read more

Called last night and the rudest person answered the phone, seriously I'll never order from here again.

You could order a pizza from here every time and it is never consistent. The pizza has been delivered cold, under cooked, the wrong thing, 1 hour after promised time. We have finally given up hope that they will ever get better. read more

The worst!! Called 686-7809 at 6:19. The lady took my order & took my payment over the phone. She said it would be an hour and 15 minutes. 8 PM still no pizza. Called to check on my order and the lady said she does not have an order for me. I wasn't aggravated or mad just wanted to get a pizza. She asked me three questions. Every time I answered her question she would interrupt me and she sounded very annoyed. I asked her to please calm down and let's just fix this. She kept putting me on hold and at that point I decided to drive up to the store to show her what number I called. She wouldn't let me talk & kept telling me she couldn't do anything for me. She wouldn't give me her name, her managers name or a number to call to resolve the issue. She threatened to call the police on me if I didn't leave. This was the worst experience I've ever had. Management has no customer service training and completely rude. read more

I tried to call them because a man delivered from them before but then they tell me today that they don't deliver. We live off of hwy 42 and they couldn't find it in their so called "system". They are lazy. They were also rude. Get dominoes or go to the one in Walker. read more

Horrible delivery service. First time we did it we waited over two hours after calling them multiple times and ended up having to drive up there to get it. Once we got there the delivery guy was JUST leaving and we caught him while he was heading out and the grease from our pizza had soaked through the box and was barely warm. We asked for a discount of some sorts but they could only give us a remake meaning we had to wait EVEN LONGER. As frustrating as it was, sometimes people have those kinds of days so we decided to try agin tonight (months later) and same service happens. Ordered and waited two hours for the guy to show up and not even get our order right. I ordered an extra topping and cream cheese icing with the dessert so I was up charged a few dollars and didn't receive anything I was up charged for, or my extra sauce (not even sure if there was sauce on there to be honest). Very disappointing and won't be giving this particular store our service again. read more

My family will NEVER eat from Pizza Hut again! We've been ordering from Pizza Hut for years and have never had a problem until this order. I received our order via delivery only to find some kind of sticky substance all over the food. Sticky like a glue with a faint funny smell. I called the manager within 15 mins of receiving my delivered order to ask why the food was so sticky... The Manager said, "it was it the crust dressing they use." I told him, "We order these food items often. We've had greasiness never stickiness and whatever is all over the food was not a greasy substance that taste and smells like Italian seasoning." He insisted the sticky substance was the crust dressing and that I was wrong. I asked if it was the crust dressing then why was it all over the pizzas the wings, the bread knots, and apple pies?? He didn't have a reply. I told him with all the sick people in this world I wasn't comfortable having my family eat this food. He offered to remake the food if I could come pick the order up. That he couldn't get the order back out to me by delivery for almost 2 hours because they were short drivers and were very busy. I told him I'd rather a refund. He said, "he was only filling in. The regular manager was off and he could only remake the food not issue a refund or credit." I said, "I'd just call back the next day and talk to the regular manager who could issue a refund." He said, "that would be best." So, I called the next evening, talked to the regular talked Manager who's name I won't mention here feeling it would be unfair to her. She offered to remake the order. I said, "I'd rather the refund." She said, OK. She'd call her support manager to explain what happened and he will issue the refund." Well, long story short never received the refund. Called back today, talked to another manager and was told she'd call Mr. Shawn and have him call me. Well, Mr. Shawn couldn't even take the time to call me. He had her call me back and offer me a $15.00 credit. After rehashing everything over again with her I told her, "Thank You but I spent $66.14. that's a far cry from $15.00. Anyhow, Very disappointed on how my situation was handled!! read more