The food is average but the service is horrible! Please make sure to check your order before leaving, because it's guaranteed to be wrong 80% of the time. Then they have the nerve to be rude to you, after they messed up your order. You will be made to wait an additional 30 for them to get your order correct, with no discount for inconvenience. You will have to call corporate to make official complaints on this staff, because they clearly do not care! read more

Where is the ZERO star option?! SHUT THIS LOCATION DOWN!!! You have to believe how we had no other choice but to order from here on the day that we did. SUPER ghetto, rude & ignorant! They cannot hold onto ANY of their good drivers for long & now I see why! They sent out our delivery with 10 or 11 other deliveries (what the driver told us when she finally arrived, she was VERY nice by the way) so ours didn't touch down until about an hour and a half after it had come out of the oven [ICE COLD by the time it arrived of course, cause our delivery was number 8 out of what was in her car], & please take the pleasure of viewing the bullshit that was delivered to us! 2 day old looking pizza! NEVER AGAIN & I mean that! SAVE YOURSELF A NIGHTMARE & TRASHY tasting food & keep driving past this location, please... read more

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Terrible service with a rude staff and no professionalism to be found in the mangers or employees

The pizza was great but every time I order delivery the pizza is lukewarm and I have to heat it up and I live 5mins away! So when I feel like going to the store I will buy a pizza from Pizza Hut but I will never have them deliver my pizza again! read more

Every time we order something it's never ready on time. It says 20 mins on the website but an hour later it's still not ready. The lobby is overflowing with customers with no where to stand. The cashier is in the back and doesn't come up (probably bc they are short staffed and the cashier has to make pizzas too). I am rarely satisfied when I come to this location. read more

The worst delivery service. I was given a 2hr expected time and the pizza still never came. Appalling...CORRECTION, they finally showed up 3 hrs later...at midnight. WOW I am an understanding guy. This was their second chance. I don't understand. read more

I just moved to this area and normally I enjoy pizza hut but not from this location. The quality did not match what I was used to. The pizzas I received were dry and cold and lacked seasoning. Very disappointed but thankfully I ordered cinnabons and they were delicious. read more

Once we stopped ordering delivery our Pizza Hut experience got much better. I've grown up eating Pizza Hut and so it's a go to. I don't usually have issues anymore (though I had several orders never get delivered) But these employees are amazing because I have seen some ... "extra" customers. Can we say patients. read more

Absolutely horrible pizza ! Don't waste you time and money. Was told an hour or so. Ok I can wait. I ordered a pan pizza, got a hand tossed. Pizza temp wasn't hot at all. Checked with a food thermometer 68 degrees. ! Good way to give people food poisoning ! read more

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We are done with this Pizza Hut ! I love Pizza Hut but not this one at all. They have called me several times for me to cancel and re-do orders because they couldn't do it on time. I paid online for delivery, yet, the driver asked me to pay again! The food was not warm at all and I received a different pizza than ordered. This has happened 3 times out of our 4 times ordering. The 4th time it was just not good. There is an other Pizza Hut further that tastes a lot better ! However too far for the delivery read more

This location is absolutely I ordered some mozarella sticks with my pizza they were undone and cold. Like the dough was so doughy and cheese tasted like it just came out the fridge absolutely unedible. The pizza was ok but I think I tasted some sasuage on the pizza when i ordered meatballs only the only thing good was the s'more dessert. read more

We ordered 3 pizzas online. They said it would be about an hour wait time. Pizza got here in about 35-40 mins...so I guess that's a positive. But they forgot one of the pizzas... So they had to go back and get it. OK. We waited, drive made it back as soon as she could but still it took much longer than the original 1 hour wait time. Then we start eating and realize the pizza has red sauce when we ordered white sauce. We didn't even call to complain.... We would of had to waited forever to get three correct pizza. We will never order from them again. read more

F#ck pizza hut on east shelby drive ! i called at 8:58pm to order my ultimate chocolate chip cookie and they got the address completely wrong the first time so they called back got the right address then said it would a 30 min wait so then i waited til 10:56 pm to call the man told me it should be at their in a few minutes they called back and told at 11:00pm that i couldn't have the ultimate chocolate chip cookie delivered because there were no more drivers in the area ! wtf do not waste your time on bs like this shut this ghetto as* mf down !!!!!!!!!!!!!!!! read more

Cleary ask for thick crust but young lady assuming manager said that's how it's been coming out.......won't go there again.