Ordered a large hand tossed pizza! The pizza was cold and the crust was doughy!!! What has happened to quality?? We spent 18.00 on a pizza that went in the trash! Will not go back! read more

Curb side is a joke they don't even try to bring food and place was empty. Then they forget the wings so I have to go back in. The guy was nice but step it up and do the service the company offers. read more

a pizza hut with out of stock on crust????????????????????????????? no thin crust at this location at 11:15am read more

I guess we've had her last dose of Pizza Hut I got a pizza yesterday it was not that good and the girl refused to take my telephone number so I can get my reward points people that work there just want to get your pizza and you get out and we got up his own don't by pizones there go to an Italian restaurant and get them they are not tasty at all I'm very sorry for this... Because this was my favorite pizza place read more

I ordered breadsticks with cheese and their thin crust pizza and I have to admit I was not impressed with it at all. However they staff was friendly and they were practicing the COVID 19 rules so thank you for that read more

There are some disturbing quality control issues with this Pizza Hut. My coworkers and I ordered online two pizzas and 5 breadstick sauces for dipping during lunch yesterday to be delivered. The pizzas arrived hot. That is always good news! However, when we sat down to eat, and opened the box with the breadstick sauces we were surprised to find a watered down runny mess. I'm unsure I can articulate satisfactorily how disgusting they were. It looked like they used twice as much water to a one ratio of sauce. It was unacceptable and should have been caught at the store before being sent out. I called the store and the manager on duty was Erik. He reported filling in at this Pizza Hut, but said he usually works in the Bluefield, WV store. I explained the situation to him, and he said, "Do you want me to credit you for next time?" I replied, "No, I want good breadstick sauces now." He said, "It will be about an hour before the driver can get back to you, but unfortunately, your sauces will be the same." He also said we ordered three sauces and he through in two more because of the runnyness of them. That told me the manager knew there was a problem with the quality of the sauces yet he sent them out anyway. I told him I wanted him to replace them for they are unacceptable. He said, "You want me to throw out the whole batch just to please you?" I said, "If that's what it takes." I told him I as on my way down to the store. When I arrived Erik was friendly and said his employee is making another batch. He never offered to refire the two pizzas we ordered to make it right. The pizzas were cold by the time my coworkers and I finally sat down to eat. Again, there is a fundamental problem with quality control and mindset at this Pizza Hut. read more

Pizza Hut - Here's your 8 piece breaded wings. More like breaded chicken bites. - Pizza Near Me - Princeton, West Virginia

I worked at this pizza hut for a couple months. It is disgusting on the inside. You cannot receive a refund if you are unhappy with your order. No one follows sanitary regulations. The manager is the only one with a food handlers card. The food will not be hot whenever it's delivered, and the quality of the food is horrible. read more

Will never order a pizza hut pizza again for the rest of my life or my kids/nephew or any next of kin.

Ordered a pan pizza, dough was not fully cooked. They could eliminate this problem by precooking the dough before adding the sauce and toppings for about 10 min. Then add the toppings and bake the required time. read more

Pizza Hut was always a old time fav but recently when everything on menu got redated the recipes did to and there food just aint the same no more. Its greasy and the veggies taste no so fresh. The wings since wing street took over just plainly sauces are watery, oily and nasty that they stick wings in. Also when you order them make sure there cooked all the way thru. I have got raw ones when I tried them the second time just ewwww. But on the good side there staff is friendly read more

nobody out pizzas the hut ,i'd ne out pizzas them wrong items undercooked charged extra came to 50.!!!!!!was not contact less delivery(no gloves or mask) the were going to leave at wrong house had to call them over ,the worst pizzas ever the bottom's were white not cooked at all staqy away from this one !!!!!!!!!!!!!!!!!!!!!!!! read more

We've only order delivery from this location. The drivers are always very friendly and it is very quick!

Within the last 4 or 5 months I have ordered pizza that was not completely done. The center of the pie was very doughy. Early this year I was given a store credit because of this issue and when I used the credit a month or so later I asked that they cook the pie longer to ensure it was completely done. They did that and it was fine. It's been a while, but I ordered again last week and requested that the pie be cooked longer so ensure it was done; however, the center was very doughy, once again. The driver had been gone from my house for literally about 2 minutes and I called the store and was asked what they wanted me to do. I was actually surprised because I shouldn't have had to answer that - they should have known what to do, but Robert didn't seem too concerned. I told him I wanted the pie picked up that the driver had only been gone maybe 2 minutes and he said it couldn't be done that they were too busy. I wanted them to see the pie to know that I wasn't trying to scam them, but Robert didn't seem to care. I told him I wanted a refund to my bank account and that it would show up on my account in about 3 days. Well, it never showed, so I called the store on Monday and spoke with Hope. She was very nice, but what Robert did was give me a store credit. I did not want a store credit because I'm tired of getting pizza that isn't done. I'm done with Princeton Pizza Hut!!! Hope told me she couldn't issue me a credit and that I would have to go through customer service. I've tried to reach someone at customer service, but this is impossible. Hope also gave me the number for the GM Matt Coleman (304-308-3444), I have called him twice w/in a 24 hr period and still nothing. This Pizza Hut is horrible and has very poor customer service!!! I have had a semi raw pie delivered to me from this Pizza Hut about a year ago I would guess - I just know it was quite a while before I ordered from them. I was hoping it would be different - Guess I'll stick with Papa John's. Wish we had a good mom and pop Pizza restaurant in Mercer Co :/ read more