This morning had a flat tire, our tow truck driver Aaron was great! Very polite and very kind…read more making my morning better need more people like Aaron in this world! thank you

I was in a difficult place for a break down. The folks on the phone said 20 min. He called me in 5…read moremin and was there in 15 minutes. His main concern was MY safety . Outstanding customer service and care. I believe his name was Muhammad. If we take time to complain, we should spend more saying Thank You!

I called for a tow and I was quoted $100 I told I would be paying with my debit card and nothing…read morewas mentioned in regards to fees. When they brought my car they told me they drove it up, wish they called to tell me it was running bc when I called it wouldn't start. They dropped it off charged me $150 plus 3% for using my card. So way more then I was told on the phone. Overall terrible communication to no communication. Overpricing and changing the price after you use their service. So I don't recommend unless you're prepared to fight on what quoted versus when they arrive. They gentlemen who took my call was very nice hence my higher review

Good tow service, prompt and communicative. Tow was a bit expensive ($135 for less then 2 miles)…read more All their trucks are flatbeds so rest easy knowing your drivetrain won't be worn in the process!

Almost killed me - tire fell off on the freeway and didn't even come help me…read more Person was rude and yelled at me while I was on the freeway

Valentino was a HUGE help! Our tire blew while we were on…read morethe highway to take our son out for his birthday. He was quick and thorough...Fixed us up + we were on our way! Thank you!

My insurance company called this tow company outta Missouri to west central Illinois (at minimum an…read morehour away). My vehicle made it home around 5:15 this morning and I had started the process with the insurance to have it towed at 7:00 last night (totally not faulting them for the time). However when we got it this morning the front left bumper, drivers side quarter panel are crumpled, and my door won't open all the way. Oh and they used touch up to try concealing it. I wouldn't recommend this company to my worst enemy.

Patrick was the second tow truck that came to my rescue but I wish it was my first. My vehicle was…read morevandalized and all my wheels and rims where removed. The first truck didn't want to do it in fear of causing damage to the vehicle. Patrick assured me he has done this before and if at anytime he thought my vehicle would be damaged he would stop. i was skeptical but decided to give him a chance. He proved to be professional and took his time. I was hovering over him and he didn't mind that either. I appreciate his diligence and making sure my car arrived safely to it's destination . He followed up with me to make sure everything was ok. Patrick is an asset to your company and I really appreciate how well he did his job. I will definitely recommend your company and Patrick for any towing needs

If you have read any of my reviews about my tire being blown up on Yelp, then you might know the…read morestory. If not, here it is: I was on my way home from work one night and my rear tire blew up as I was driving on highway 64. I managed to make it home after my car insurance had it towed by another company (I don't even know who it was to be honest). The next morning I needed to find a way to get my car to the Plaza Tire in Manchester. I spend half the morning looking for reputable tire places in the area and the other half looking for towing companies. I saw the excellent reviews on Yelp and decided to give this company a try. Let me just say that I have never met a kinder person that worked at a towing company. Not only did he get here within about 15 minutes but he also was very careful with my car and the best part, gave me a ride to the tire place. Some tow companies (at least in Texas and Cali) won't do that for you and will tell you to get an Uber or friend. I was so glad I could get to the tire place and found it was also about an 8 mile drive away. He talked about the area once he knew I wasn't from here and gave me a lot of information that I found really interesting. He was very professional and gave me an amazing price for the tow. I am hoping I am never going to need my car towed again but if I do, this is the ONLY company I want to tow my car. If you need a tow, this is the place to call!

Yes, I'm one of those girls who is terrified of changing a flat tire... And it's not that I'm…read morecompletely cluess- it's that I'm actually terrified. I had a bad experience once where I'd forgotten to put the emergency brake on- and the car fell off the jack and almost cut off my friends legs. Yeah- NOT COOL. So, when I had a flat recently and called a firestone emergency number and they called up these guys, I was super pleased just to know I wouldn't have to do it myself. It was a dark rainy night, I was way out in Chesterfield (I'm a city girl), and I'd just hit the hugest pothole of my life and blew out my tire. I can't say I was in the calmest of moods. But this guy named Barry from Suntrup Towing saved the day. He showed up 10 minutes earlier than projected and had the friendliest attitude. He let me sit in his truck and mess with his radio. He had a very calming and genuine personality. He mentioned the many other people broken down that night too- it made me feel like less of a schmuck. Instead I felt "one" with the community. Yes, EVERYONE breaks down. I'm ONE OF YOU. See? Calming. The fee for the tire change was a little steep. But hey- I wasn't freaking out anymore. I'll pay your $85 nighttime rate, and thanks for the mental peace.

I had a dashboard warning that my engine was overheating and needed to be shut down as quickly as…read morepossible. There is never a good time of day to see that, but it couldn't be much worse than 4:45 am. Chauncey was able to respond to where I had coasted (downtown, near the Cathedral) and tow my car to my preferred shop. He was quick enough that I still was at work by 7 I hope I never need to call him again, but I have his number programmed in my phone, just in case

Were able to come out same day and quickly tow away my old car. I couldn't locate my old title, but…read morethey can take it without one.

Unfortunately, I had my Honda Odyssey drop dead on me whilst driving on I-64. After pulling over…read moresafely, I needed a tow and got lucky in having the guys from Tactical Towing answer my call. They were professional, courteous, and quick in responding. The heat index was over 100 degrees so fast service was much appreciated. The driver, Sky, brought cold water bottles and got me and my hoopty van to the auto body shop. Thanks to the folks at Tactical. If I ever need a tow again, these guys are my first call.

I just had an interaction with one of your drivers and it was extremely disrespectful and…read moreunwarranted. I'm at attempting to pump gas and had just finished pumping my gas and got into my car. One of your drivers was parked behind me. When I tell you I had literally just closed my door and the driver honked at me. I opened my door and said "um you can wait until I'm finished thank you". Then he starts yelling at me and yelling obscenities at me because I wasn't moving fast enough for him apparently. Of course I yelled back because I don't know who he thought he was talking to like that. I'm sorry I just got off of work and I don't deserve that. Sorry if he was having a bad day, but to take it out on me when there were other pumps wide open is just crazy to me. I'll be telling everyone i know about this and how apparently the workers are disrespectful. Never in my life have I felt like a Karen until now. Just called the store to complain and it turns out it was the owner! So if that's how the owner does business or treats a stranger, I'd never call them for a tow or business.