My husband and I had a flat tire on 155 northbound at mile marker 6 on 11/2/2024…read more Our insurance representative called R & B Towing in Pontoon Beach, IL. We immediately were sent a text from them with an app that told us how many minutes it would take to reach us! R & B Towing arrived 17 minutes later. The gentleman immediately got straight to work taking out our spare, inflating it and changing our tire. He then followed us to the nearest Walmart to get a new tire. We were so impressed with the work ethic of the man and also his caring for our safety!! R & B Towing and the service employee deserve 10 stars! へ

It's been awhile and I meant to do a review the day of so I don't know if I have his name right. I…read morebelieve it's Jeremy, but he was so friendly and helpful and even waited for me so I could get a little food first before he took me home as well. It was a short drive to where I needed to go so he gave me a cheaper price than the other person I called. All around I would definitely call him again and would refer him to anybody!!

Smooth Towing! Thank you for coming to my rescue me. The gentleman was very pleasant, kind and…read moreconsiderate. Towed my car to the dealership and offered to wait with me until my ride came. Great service!

Hit a deer while driving on the interstate. Pulled off to a side road in a huge apartment complex,…read morecalled AAA, and this is who they sent. First off, the response time was quick. Second, the driver (Douglas, I believe) called to let us know he was on his way. I gave him my location as best as possible (just hit a deer doing 65, was a bit shaken and flaky), he managed to find us in the parking lot maze. Even with my crappy description. Douglas is, simply put, amazing. He helped me find my keys that I somehow misplaced. He then helped me look for my phone, which I managed to misplace while looking for my keys. He helped get my 84 year old, 4'9" tall mom into the big ass truck for the ride home. He was a calming influence on both of us. He then kept a conversation going during the 30+ mile drive to my house to dump the car off. When we got to the house, his first concern was helping my mom out of the car. Look, anyone can tow your car. There are a million companies out there who can do it. Lord knows, I've had my share of clunkers that needed towed and have used plenty of different companies to tow them. What you don't run across often is that level of customer service and genuine caretaking. I haven't used them before, but I will certainly call them again if I find myself in need.

They're pieces of shit. My truck was at a McDonald's while I was eating, and they towed it…read moreaway--looks like they're just out to make a buck. I have to work at 6 a.m., and they won't even answer the damn phone--idiots.

I had awesome straight forward experience with City Wide Towing! I called on Monday, and within an…read morehour I got a call back informing me someone was on their way. Sam arrived and was awesome, informative, and all around a friendly guy! He got the job done, answered questions I had, and was really easy to talk too. The upfront cost was $150 to get it towed, fortunately they work with my insurance provider and will be refunded, within the next 5-10 days. 5/5 stars! Would recommend this service to anyone!

My sister got stuck in our icy driveway in -2 degree weather & called AAA around midnight. She…read morewaited with me in my house until a tow truck could arrive. After about 5 hours, still no tow truck. We understand such delays in this horrible weather, but it was a long wait. A woman from AAA called & apologized for the delay, explaining that something must have happened with the tow service that was supposed to arrive at 4 & that she would call to see if she could locate another tow service. 30+ minutes later, after making multiple calls to locate one, she called with the good news that one had been located & would arrive soon. At 6:01am City Wide 24 Hour Towing came to the rescue, after having called twice to let us know he was arriving soon. By 6:20 the car had already been carefully & expertly pulled out & unloaded onto the street. He even came to the door & helped carry my sister's groceries to her car & she was able to leave & get back home at 6:21. By 6:27 he was able to leave, too. The tow truck driver/operator was so careful, efficient, helpful & polite ~ the best & nicest we've ever encountered.

Yes, I was in a bad situation with my boat and Augie's towing towing wet over the top for army…read moretop-notch top-notch company top-notch people ever need anything again they will be my first call out a five star rating. I give them a 10.

From the phone call, to the towing experience and payment process, Augie's Towing, did a great job!…read more Kurt was polite, helpful and knowledgeable. He went the extra mile to help get our truck started, then up on the flatbed tow truck All while quick, yet courteous. Thank you, Augie's Towing!

Crossed paths with this tow company because their driver was impatient and endangered my family…read morewhile driving erratically because they were in such a huge rush!

Fast and professional service. Only company I call now. I've had a couple different drivers and…read moreeveryone is happy and helpful. My brother also sold them a junk car and was paid higher than other places he called!

Totally satisfied with our first two interactions with this local business. We first got brake…read moreservice for a Nissan sedan, and went back for oil change/tire rotation for Nissan SUV. They are thorough and do complete checks as the complete your requested service. Everyone is professional, friendly and effecient. I also love that they have a uniform and everyone I have seen looks clean, in well repair and ready for work. That means they care, and there is leadership. The facility is clean, and everything is in it's place. Of course I looked, I suspect it would pass a motor pool inspection. They are likely not the "cheapest" but I have found over many years of life and buying things that you do truly get what you pay for. I imagine we have some good years ahead.

I go to Bud's for an oil change every time it's due. Mark does the best job and I feel totally…read moreconfident of the great service that they offer. They go above and beyond for the cost of it. He does my tires also.

Best. Place. Ever…read more We broke down on a Saturday. They towed us here and are currently taking a look at our car even though they could've told us to wait until Monday. Never had a better experience with a mechanic.

On my way to California, my RV broke down. Not only did ADR send a tow truck to me in record time,…read morethey allowed my father-in-law and I to plug-in for the evening until they could get to it. The entire staff was helpful, friendly, let me bring my dogs inside in the air-conditioning, and showed genuine concern for our well-being. The owner's daughter even brought us lunch! My RV was finished well within a reasonable time frame for the age and condition of the vehicle; the mechanics were incredible. No one likes to get a car/truck/RV repair bill but every penny here was well worth it.