Very very veryyyyy good place, Marlin Carl helped me with the best advice for the situation I was in. Extremely nice person and also had the best stories to tell :) read more

Horrible. Soooo rude. Litterally the WORST towing employee/ company everrrrrr. We have permission to park in the back of a cracker barrel over night from multiple managers, who have permission from the property manager. A certain *gentleman* would stop harassing me last night after I offered my name and to provide my tag and insurance info to prove my tags are just in the mail and when I offered he said he wasn't a cop bit that he's gonna tow and call the police on us, the best part to me is the cracker barrel was open for another hour at least so we all tried to get him to talk to the manager and when we all were told that we are absolutely aloud to stay the night and they have no clue what this man or his company is talking about as no one even called them. He just wanted to harass people and he even flipped me off on his way back to his truck. So lol yea spend u money somewhere else. I have video of all of it and would add it but im not sure how, willing to share it tho. XD people like that are so disgusting. Thanks for the rant! read more

Placer Towing - Towing Near Me - rocklin, California

I called for information. I wasn't sure if I needed this service .Guy that answered was polite, answered my questions and gave me advice. Appreciate it read more

After another tow company kept me waiting over 2.5 hours, USSA called Placer Towing to my rescue. I was even able to leave my car where she broke down and come home to wait for her arrival. Marlin, the driver took great care of my car while he brought her home to me. He even made sure I made it back up my steps safely because I'm disabled, Marlin went above and beyond! Thank you Placer Towing! read more

Had a car with electrical issue and dead at a local gas station. I found Placer Towing on my second call within Yelp. Placer Towing was extremely understanding over the phone and spent time with me to plan a pickup the following morning that best fit my schedule. Their price was slightly under the first place I called and their tow driver showed up directly at 8:30am as scheduled. At point of sale they had a PDF of the work performed sent directly to my email which was great for reimbursement with my insurance. Would definitely call again when towing is needed. read more

Placer Towing - car being hooked up by Placer Towing - Towing Near Me - rocklin, California

You will not find a more professional and competent tow service. Marlin handled my tow with the skill of an engineer, I was blown away how he managed the tow. read more

DO NOT CALL IF YOU ARE A WOMAN!!!!Pulled up to this creep at the gas station at Madison and Main to pump gas. When I got out of the car he visually undress me with his eyes and immediately started trying to cat call me. I told him to please leave me alone and he laughed and then another woman was walking out to her car and he turned around and did the exact same thing to her. When I stopped to take a photo of his truck he said " don't bother calling your only going to get me" and when I called the number he answers saying "you know what you can go do with yourself" read more

Placer Towing - Creep - Towing Near Me - rocklin, California

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I was stranded in a parking lot due to a faulty starter on a car with 260k+ miles on it. I used my Geico Mobile App and they dispatched Placer Towing in Minutes. I was expecting to wait 60-90 mins as that has been my experience in the past with other companies. Placer Towing showed up super quick (even before my ride home showed up) I was greeted by Austin who quickly helped get my car ready to tow. He even showed me where my tow hook was in the trunk... (after 12 years and 260k+ miles, I never knew it was there) Austin was super nice and easy going. He even offered to fill out the paperwork for me at the dealer and put the key in the night slot. This saved me having to drive all the way there and back to do the paperwork. I highly recommend Placer Towing when needed. read more

Rude! My roadside service called this company. I asked for 20 minute warning since I was given a 2 hour window. I got a 10 minute warning, driver was upset with me that I wasn't there already Told him I was going to cancel because of his attitude, he said dont worry & hung up on me. I WILL NEVER USE THIS COMPANY . I would give this company no stars, forced to give 1. read more

Rude! My roadside service called this company. I asked for 20 minute warning since I was given a 2 hour window. I got a 10 minute warning, driver was upset with me that I wasn't there already Told him I was going to cancel because of his attitude, he said dont worry & hung up on me. I WILL NEVER USE THIS COMPANY . I would give this company no stars, forced to give 1. read more

If I could give a .5 star review I would. Having read the other reviews from this month I probably had the same person come to tow my car (I read the reviews after my experience today). He was completely unprofessional and rude. I asked him if he could try and jump start the car first before seeing if we needed a tow. He laughed at me and said no. I asked if it was because he got more money for a tow and he said of course. What an attitude! The end result after waiting for 1.5 hours was that he refused tow my car. I have filed a DVR with my insurance company, as this man (Company) should not be affiliated with anyone but themselves. Please if you have the choice AVOID Placer Towing at any cost. read more

I called Placer Towing this morning at 7:10. The guy on the phone was nice and said that a truck would be at my house in about 40 minutes. He texted me 25 later verifying my address. Then he followed up saying: Thank you. I had to divert your driver to a young lady stranded on the edge of the freeway in the 65/80 interchange. If it diverts him too long I will call in another driver to you. I texted him back at 9:05 asking the ETA. He told me he was the night dispatch and he was off work at 8:00. He said he'd check in with day shift for me. I didn't hear back so I called at 9:21 asking the status. The lady said that they were dropping a car off in Lincoln but the driver would be at my house in about a half hour. I called back at 10:16 (almost an hour later) and the phone went to voice mail. I called again at 10:19 and again at 10:21. I decided to call some other companies to see who would get here first. I called a local guy (I'm about to post a review for them, so check my reviews for the 5 star service) and the guy said he could be at my house in 10 minutes. I called Placer towing back and FINALLY got someone. I told the lady to cancel my tow truck because I found someone else. I was quoted 40 minutes. I gave up after just over 3 hours. I definitely would not recommend them. Again... check my review history for who I will go to next time. read more

I needed a jump for my car so I could get it home. My insurance company called placer towing. The guy got there after about 45 minutes and tried to jump it. He said it couldn't be jumped. He said that there was no way it would get me home. But refused to tow it to my house even though my insurance covered it. The next morning, I had the same guy towing it to the Walmart auto center to get a replacement battery. Miraculously, Walmart was able to jumpstart it just fine. They said I did need a new battery, but that I wouldn't have had to be towed. The driver lied to be to get me to tow it so he could make more money. Ridiculous and dishonest company. read more

These guys are super shady. Did damage to my car and won't own up to it. I have called numerous times and now get a manager who tells me the owner will call me right back and never does. AVOID. read more

Placer towing did the job right. I got a flat tire around 11:30 pm and called Geico's road side assistance service. I assumed it would be a quick fix to put the spare tire on...wrong. The first company Geico sent claimed the key to my wheel locks was missing and basically just left saying he couldn't help me, that I needed a flat bed truck and tow to the dealership. Geico was then unable to locate a flat bed truck. At that point, it was nearly 1am, so I decided to leave my car behind and head home for the night. Geico sent Placer towing the next morning with the plan of delivering my car to the dealership to have the locks cut off, but, low and behold, this driver had a brain and, voila, found the damn key was right there in a small concealed pocket inside the tool kit all along. He replaced the flat with the spare tire in mere minutes. Honestly, I'd never even laid eyes on the key before, so I didn't even know what I was looking for but you'd think most tow drivers would be clued in - grateful Placer towing was.. :-) Good save from what would have been a costly and unnecessary trip to the dealership. read more

this place is absolutely ridiculous the owner refused to let me get my property out of my car even my purse with my medications in it and lets not forget the fact that they go through your car and steal your stuff and will refuse to let you Iget you things out of your car because they have stolen them they literally cleaned my car out took my sundown subwoofers, Milwaukee cordless powertools,bag of Milwaukee hand tools, tatto equipment,laptop, dash camera, jumper cables,gas cans with gas , all my perfumes,my Michael kors purse with medications I need, luggage with clothing and a bag of bras, panties, and socks, a pair of Jordan's , Nikes , some dress boots,case of red bull,, fur throw blanket,laundry detergent and other laundry stuff.little do the thieves know though is that I have photos of the stuff that was in my car when it was towed and photos of what it looked like when I was able to get what was left.and now he won't answer the phone or anything read more

Last night driving with my daughter my car would not start so stranded I searched for a local towing company in Rocklin area "Placer towing" came up first so I called and they were not interested in towing my vehicle and told me to call my insurance company. I laughed at such business practice especially after I told them my insurance company reimburses me for my tow. It was like i had interrupted there 24hour service. One star for answer the phone! my belief would be to provide better customer service when your local business is called upon to assist stranded customers. Sad Service read more

PLEASE DO YOURSELF A HUGE FAVOR AND AVOID THIS PLACE AT ALL COSTS!! Seriously. I had Good Sam roadside assistance and this shit hole of a company is who they sent out. The tow truck driver towed my car to my shop. My shop(which I've been going to for years) fixed my car. But when I picked up my car from my shop.. my two 12 inch subwoofers and amp were gone. I've been going to this shop for so long I knew it wasn't them. It was that sketchy fucking tow truck driver. So I called this place up and the "owner" says some absolute bullshit. Claiming my tow truck driver was known to be their most "honest" employee. Yeah fucking right. Fuck this place and please please please do not give them your business. As they will rip you tf off. Fucking scumbags read more

Had an appointment scheduled for 4:30 pm. Was told just before my appointment that they had one more to go before me. Got a call at 5:15 that they were about 45 min out. At 6:15 called to find out what was going on and was told that they were really busy. Seriously. I set an appointment for a reason. My kids missed sports tonight and are eating top ramen because I cannot be home to make dinner. Don't ever use them read more

The only reason I even gave them one star is because the woman who let us into the tow yard to get into our car was very nice and tried to be helpful.. My husband's car was hit by a drunk driver and totaled. Placer towing was called by chp to clear the seen. My husband had just been in a major accident and was still in shock when the driver told him to get what he needed out of the car. He had maybe three minutes before the car was hauled off. We were not allowed to get into the tow yard until three days later. By then everything we had of value in the car had been stolen. There response, " oh we don't have security camera's set up yet. They had not even bothered to lock the car so as fr as I'm concerned they are responsible for the stolen items. read more

I wanna thank marlin for being at Walmart at the right time. Extremely helpful and a wonderful person. Again thank you from my grandparents

A++++ My vehicle was badly disabled. Placer towing was sent from my insurance. I got a call within 10 minutes from Kyle who said he was nearby and would see if he could tow me or if we needed a flatbed. After determining a flatbed was needed he sent Marvin who arrived no more than 20-30 minutes later. This was not an easy tow as my front wheel had snapped back and was wedged into the body. He was able to remove the tire and get it onto the truck without doing any further damage to my vehicle. I am extremely impressed!!! Thank you Kyle and Marvin and Placer Towing for the great experience in a lousy situation. read more

*UPDATE* we spoke to the boss & his response was "so what should I do, put her in the corner?" Most disrespectful company I have ever experienced!!!please don't ever use this company. My boyfriend called around 2pm to get picked up due to his car not turning on. They said it would be fairly quick & gave us a GPS tracker to follow the truck. At around 3:53 it said the tow truck was down the street and then all of sudden stopped loading. He called the company & was told by the "office manager" (some woman) that he would be called back with an ETA... 30 minutes later no call back & when he tried calling it kept going straight to voicemail as if his number got blocked. We used my phone to call & the call went through right away & we told the lady we would like an update since it's been hours!! She refused to give up her name & only said he bosses name was Marlin. Once we asked to speak to her boss she hung up & has now blocked both of our numbers!!! Don't EVER use this company!!!! What a waste of time. I hope Marlin finds a new office manager... if marlin sees this, it's the employee who has children & has all calls directed to her cell phone. read more

My sister was blocked and left stranded by this tow truck company and customer service was very rude . DO NOT GO HERE ! Waste of money and time! read more

I called around 2pm to get picked up due to his car not turning on. They said it would be fairly quick & gave us a GPS tracker to follow the truck. At around 3:53 it said the tow truck was down the street and then all of sudden stopped loading. I called the company & was told by the "office manager" (some woman) that shewould be called back with an ETA... 30 minutes later no call back & when he tried calling it kept going straight to voicemail as if his number got blocked. We used my phone to call & the call went through right away & we told the lady we would like an update since it's been hours!! She refused to give up her name & only said he bosses name was Marlin. Once we asked to speak to her boss she hung up & has now blocked both of our numbers!!! Don't EVER use this company!!!! What a waste of time. I hope Marlin finds a new office manager... if marlin sees this, it's the employee who has children & has all calls directed to her cell phone. read more

I used them recently to tow a vehicle from my home up to a repair shop in Loomis, I prescheduled the tow and the driver showed up five minutes early. The vehicle was delivered to the service place and returned to me a few days later, again on time. Their charges are in line with the competitors I've found Placer to be punctual which is a priority for me. Won't hesitate in using them again read more

Placer Towing was sent by my Insurance company and they were very accommodating. I would definitely use them again. They even picked up my keys from my work which they didn't have to do. The owner gave outstanding service. read more

very unprofessional and dishonest. Waited almost three hours for a tow, they continually lied about their location, changed their ETA three times, but only if my insurance company called to find out where they were. Finally a no show after three hours and just said we are not coming, but didn't call to tell anyone. Stranded... with a three year old... do not use them ever. 1 Star is even a joke. Read other reviews, this is the norm for these people, horrible, should be embarrassed and out of business . read more

Great service. I scheduled a tow for the following morning and the driver was right on time! Very professional. Took extreme car of my vehicle and was very pleasant with me. I would highly recommend and will use them again in the future read more

Placer Towing came down to Sacramento to tow my car after AAA couldn't! Always very professional and courteous. Customer service from them is always A+++++ read more

Driver was exceptionally professional and kind, showed up quite promptly to tow my broken down vehicle. Whoever the woman is who answered the call however, could learn some manners in dealing customers. She instantly had an betchy attitude, was impatient while getting information from me, like I was bothering her. Poor poor customer service and phone etiquette...her driver saved her @$$, otherwise I would have turned the driver away and called someone else if they had the same attitude as their dispatch! Come to find out, from the driver, she was the owners wife and he said I must have caught her on a GOOD day.... read more

I couldn't be happier with the service from this company. I had a flat tire and needed the donut tire put on my car. I spoke to the company and they were incredibly nice and understanding. They offered to call me when they were getting close and allowed me to go to a nearby store to wait, since it was 95 degrees outside. Sure enough, they called when they were close. Marlin came (arrived sooner than expected which was nice) and was very friendly while working quickly and efficiently. Placer Towing, and Marlin in particular, saved the day for me. read more

Placer tow was incredibly polite and arrived in short order. Driver Keith kept a spotless truck and took extra care to make sure my harley was tied down correctly. When he dropped me off he went the extra mile and aired up my car tire so I could get where I needed to be! Couldn't be more happy with the service. Total opposite of stereotypical tow companies. read more

Thank you Patrick for towing my new car to the dealership today, great customer service.

Wife's check engine light came on, limped into nearby parking lot and got a ride home. I show up and call Geico road service and they dispatch Placer. Said it would be 30 minutes and 10 minutes later Marlin shows up, no fuss no muss, loaded up the car and delivered it to my mechanic. Never had a netter experience with roadside before! Thanks Marlin, Placer and Geico ! read more

My insurance company had arranged for a tow with Placer Towing from Auburn, California, as my 2000 Honda Accord Coupe, EX model, had started a grinding noise coming from the transmission. It was 7:00 p.m. at night and getting dark. A young man who had identified as Cameron arrived with a regular tow truck. As I had proceeded to let him know that this particular car needed a flat bed tow truck, Cameron got indignant, rude, sarcastic, and a "KNOW IT ALL" attitude. Cameron told me to call my insurance company and cancel the call while he sat in his tow truck for approximately 5 minutes. He proceeded to drive off without ever getting out of his tow truck. The frightening and scary though/thoughts are what if I had a disability or multiple disabilities; was 6 months pregnant; had 3 young, under 5 years old, children with me; or was an elderly person who had mobility issues/problems? To drive off and leave me without offering to find a flat bed tow truck; or to offer to call another tow truck company was downright poor customer service. I don't recommend this particular tow truck company to any one in need of automobile help, for example, change flat tire; battery jump; towing to home or a repair place; or other emergency vehicle services. Thank you to all for listening and reading my review. read more

My "baby car" - an '03 Z4 - required tow. The Z4's low front makes it a very tricky car to get on the flatbed. Marlin's work was astounding! He knew exactly what to do but more than that - every movement was careful, efficient, precise and purposeful and he smiled throughout as though he was enjoying his work. Thanks Marlin for taking such good care of my baby car! read more

my service today was a bad experience. this driver didn't converse with me, no eye contact, sat his equipment on my car. leaned his orange crowbar against my car and knocked it over sliding against my car. didn't give me a receipt . didn't act like he knew knew what he was even doing....sloppy read more

I wish i could leave negative stars!! DO NOT USE THIS COMPANY!!! The driver showed up as scheduled, in the process of him using the wheel lift on my car, which by the way was being towed for a front driver tire that was showing the thread, not popped still held air. The driver lifted my car to far off the ground and a loud pop was heard, my neighbor watched the whole thing, once my neighbr was seen the driver hurried and got on his way. I was informed and called les shwab since i didnt have to ride to see my car, they said they didnt know of any damage nothing was told to them, i noticed the damage to my car when i picked it up from les shwab later that night and immediately called geico. How dare the driver do damage and not say anything no knock on my door little does he know he was seen by a witness to him doing this and having his hands on both side of his head cussing, my neighbor was out the whole time. Once the driver noticed he was being watched he hurried up and got outta the area and car delivered. This happened July 25th and its now August 7th and no word from the driver who is cowering and not manning up to his mistake he made or tow truck company that employees dishonest people. I have filed a complaint with geico and will be getting my front end fixed. How do you pick up cars with no damage and your driver damages my car and not a word from anybody. Pathetic way to run a business. I will be filing a complaint with the bbb as well. I get it was hot outside and he didnt want to get on the ground, put something down and do your job properly and if you damage somebodys car own it be a man be responsible for the damage you or your employee caused. I do not and will never suggest using placer towing to anybody read more

The worst experience ever, waiting over an hour no call. Called them never called back after an hour. Unprofessional idiots. I missed my son pack meeting because these rude sloppy dirt bags. read more