I had called this salon on behalf of my friend and coworker who had gotten her hair done here, and it needed to be redone, no questions asked. I am a hair stylist and had walked in to work shortly after she had gotten her hair done and was like what happened to your hair? She had gone in for an ombré, and come out looking like a hot mess. It looks like the stylist had colored about 4 inches of her outgrown and left the previous highlights untouched; and she had color transfer on her untouched hilights. It looked terrible and nothing like the picture she had showed the stylist. I tell her she needs to go back and offer to call and make the appt for her. Here's where things get dicey.
I called on a Tuesday, first thing in the morning. Waited on hold, no problem. After explaining to the receptionist what had happened, the receptionist stated her hair could be fixed BUT she would have to pay for it since she wanted a different, more experienced stylist. No. That's not happening. I ask politely to speak with the manager and was told she would call me back. Thirty minutes later I did receive a call from the manager. She does offer to have it fixed, but with the same stylist. I politely decline, she tells me that typically she would have to charge If I wanted to see someone else and I again decline. She tells me she has to look at the schedule to see where they can fit her in, and she'll get back to me. Her attitude is not as friendly.
I don't hear back from the salon that day. My friend doesn't receive a call from them. It was actually a third party friend who has gone with initially to get her hair done as well that receives one phone call from the original stylist stating her extensions are in and is wanting to know if she's keeping her appt for Saturday. I'm not sure why they would call the third party friend; she has nothing to do with the situation. The next day I call first thing and speak with Holly I believe who tells me she did in fact call me yesterday. Her attitude is not pleasant nor friendly. No Holly, you called a third party friend. Not anyone directly related to solving this hair problem.
I speak with Holly and arrange my friends appt for that Friday. Took almost 5 days to get it sorted. She has her appt, picks up her extensions, and gets her hair fixed. Now, she sends me a pic of her hair and I think it looks great. Night and day difference from what it was. Unfortunately that was with the extensions in. When she took them out, her hair is orange. It's not exactly Iike what she wanted, but it looks much better than what she had. Instead of calling back, we troubleshoot to find a different salon to fix it.
I was a manager of a salon and never in my career have I ever asked someone to pay to have their color redone. I'm thankful that they were able to do the right thing and fix it free of charge, but to suggest that she have to pay was tacky and poor business practice. Needless to say she or anyone we know will be returning. What's upsetting is that this salon seems to have good reviews. Having worked in the industry myself, I would never want to see another business fail. But after experiencing the attitudes of the employees there myself, I wouldn't recommend anyone to be treated like that. read more