Pretty solid gym, a little crowded but this was on a Monday morning at around 9am. my boyfriend brought me as his guest to this gym. their range of equipment was good and it was clean and organized! read more

This planet fitness is fine. I'm not sure why it has so many bad reviews. I've been going here for about a year now. It's your standard Planet Fitness, no more, no less. There's a large parking lot for parking and it's attached to the mall. They have the standard cardio set up with stationary bikes, treadmills, and ellipticals plus a separate black card member area with tanning booths, massage chairs, and hydromassage beds. They have a decent weight room with about 8 benches and 5 free weight racks to do deadlifts. What keeps me coming here is that since it's in further away from the city, it's less busy than other Planet Fitness locations. When it does get busy, I'm usually able to still use the free weights and machines within 30 minutes. I've never seen the treadmills or ellipticals full. The staff here are pleasant, the locker room and bathroom are large and clean. I personally don't see too many broken machines like some other PF locations. Overall, not a bad place to get your workouts in if you're a shy gym goer like me. read more

This location does not offer any fitness training. It is often that the cleaning stations are out of paper towels and informing the staff as they will give you an OK and not fill them up. It is quite dirty and the bathroom floors are usually partially flooded in the men's room. Broken equipment stays broken for weeks. This gym location isn't one with an owner or employees that care. As they say with PF, you get what you pay for. Sometimes I go to other locations that are further from my home for a better experience. read more

The Planet Fitness located at 200 Westgate Brockton, MA is the closest thing to joining a cult and never being allowed to leave. A year I received my orders informing me that I was being shipped out. I made several attempts to cancel my membership via phone with no success. I finally went in and spoke to a young lady who appeared as if she hated her job, life and anything to do with actually working. I informed her that I would be out of the states for an unknown amount of time, and I would not have any Planet Fitness in my new location. I asked her what my options and she informed me that cancelling would be best because they don't pause memberships. I gave her my phone number and she looked up my account. She confirmed my identity and clicked a few buttons on the keyboard. Another gym user came over to inquire about the tanning booth and she left with that individual to assist her without excuses herself or informing me she would be back. She came back 15 or 20 minutes later and without even touching the computer again she informed me that I was all set. By this time, I was beyond annoyed. I asked her for confirmation that my membership was cancelled, and she stated that I would receive an email a few days later. I left feeling very uneasy about the entire interaction however I figured it was just bad customer service from a young person with no real job ethics. I shipped out a few days later and didn't give it another thought. However, I returned to the states in October of this year after being gone for almost an entire year. I started catching up on my personal affairs and that is when I discovered that my account was never cancelled, and that PF has been conducting monthly charges on my account. I immediately reached out and despite a year passing their telephone customer services was still nonexistence. So reached out to my bank and changed my banking information preventing them from charging me any further. I also moved to a new state and unfortunately PF was the only option for a gym. I went in to get a membership and I was informed that I had a balance due. So, despite charging me for over a year they charged me for the 3 months after I changed my banking info preventing them from taking more of my money. I filled a complaint with the BBB and waiting to hear from PF manager. Stay away from PF located at 200 Westgate in Brockton, MA. The only way this will change is with a class action lawsuit. read more

What got me to sign up here after they shortly relocated (I've never been to their original Stoughton location) is 24/5. Anytime Fitness in used to be convenience so thinking 24/5... at least 5 days is 24 hours and weekends, I can wing it if I have time or no work. Nope, it's actually 24/3 even when they claim 24/5. Fifteens minutes before closing, they'll be a middle age lady with short blonde hair yelling at everyone to get out on Friday night. A lot of people are surprised because they claim to be 24/5 everywhere around the gym and even when they walk you through the gym, they claim it's 24/5 and weekends are open during limited hours. Holiday hours varies as well. I get it for holidays but don't claim you're 24/5 if you're truly not a 24/5 gym with weekends open during certain hours. At the beginning, the women's locker room was clean. Apparently they always have someone check the locker rooms every 30 minutes to clean. As months pass by, they longer care. At least in the women's locker room. Also, since it's a gym, I feel like customers are responsible to clean after themselves... especially the changing and toilet area. By the way, if you have the black card, you can't bring anyone to try out the VIP area. Upside is it's bright (except in the massage room with the massage chair and hydro massage bed). Massage chair is weak. Hydro massage bed is starting to wear out but at least it has a better layout and clean. There's cleaning supplies to clean before and after use. Lots of cardio machines so you're usually not waiting. Stretching area should be slightly bigger but not bad with the two mats (minus the water damage up top... can you guess where I usually stretch and always see the water damage?). Need a few more weight machines since people tend to be waiting on another. Gym is well lit and has large fans up top. Sometimes they leave the doors open to help circulate the air inside this big gym. Staffs are usually helpful and there's usually at least 2-3 staffs in at all time. Need more cleaning stations so people will clean after themselves when using their machines... Overall, not bad. Located in a well lit parking lot of the mall as well so you know there's cameras around. Does any of their camera works? Who knows. read more

They just opened this place after closing down the one in stoughton. It's better with more cardio equipment and cleaner bedrooms. There Still limited free weight equipment. Staff always friendly. Just not bad for $10 a month. read more

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Canceling membership here has been extremely difficult. I canceled at the front desk two weeks before payment due and received a cancellation confirmation via email, only to find out I was still charged on the recurring payment date. I called to question it, and they first tried to tell me I never canceled the membership and had to drive three hundred miles from out of town just to cancel it; when confronted with the email confirmation I received when I canceled the membership, they then tried to tell me they could process it now but the amount charged due to their mistake cannot be refunded. I had to speak to the manager and she said it would be refunded to me. Two weeks later I still have not received a refund and I worry they'll charge me again on the recurring payment date. Hygiene is also an issue here. While equipment are new, they do not clean the shower space on regular bases. There was a piece of hair conditioner stuck on the floor of one of the showers, and three weeks later it was still there. read more

I had visited this location on 3/21/19 at approx 17:00. This was a very active aka busy Planet Fitness location, compared to other PF locations that I've visited. It was great energy for sure. Working out amongst others who are focused on their fitness goals is motivating. The reception desk staff was welcoming & assisted with mine and my guests' check-in & answered my questions gracefully. The equipment is well taken care of & the ladies locker room was clean. The restrooms were clean, as well as the shower/changing areas. Next time I visit this city, I'll definitely come to this PF location again for my workout. I travel all over the USA for work & aim to provide honest reviews for locations that I visit. You can check out my blog series on IG: @dennixo comment on my latest post with #YELP, so I know you're from this app! YT series coming soon! read more

Gym is mediocre and definitely far from hygienic. People walking around the gym without a mask and NOBODY enforcing it or doing anything about it considering Brockton has the 2nd highest amount of Covid -19 cases. Honestly people find a better gym and pay few dollars more where they are serious about people's safety and ensuring a clean facility. read more

I agree with comment by Jay. There is no consistent enforcement of mask wearing by staff. Patrons do not wear masks while walking through gym and when not exercising. They stand around socializing with friends without masks. Increased chance of aerosol Coronavirus transmission at this gym. Brockton already has a high count of people testing positive for Coronavirus. read more

The women bathroom's are not clean.. floors are dirty, dried blood on the floors( it's been like that from the beginning of the week, and it's like that on Sunday.. ). The place should be cleaner, especially now with the COVID .. read more

Long story short went here all throughout high school and had no problem. Once I moved out of state, I canceled my membership at the front desk. Somehow it was reopened months later and I was being charged without realizing until I got the yearly fee taken out, then I started looking into it more and saw that I had been charged for 6 months prior as well. I couldn't find the managers information anywhere, I called several times, and every time there was a different excuse. I finally got a hold of their email, and they just asked me for more information on the payments as if they do not have access to it themselves. No refund, and no response later. Stay away if you can. read more

The gym itself and what they have to offer is rather mediocre. But today as I was doing my cardio I witnessed one of the trainers look back and stare at some young girls leaving the gym as though they were pieces of meat. It was so revolting, I could throw up! They couldn't have been more than 16 years old. Disgusting and unprofessional. Makes me uncomfortable to recommend this place to anyone else. read more