This is a very spacious Planet Fitness. Not many diverse machines but they have a lot of the machines they do have (like 2-3 of one type of machine). It does get crowded here. Locker rooms are always clean. No broken equipment, friendly staff good vibes. read more

I am a member here. Nice people. But an especially loud shout out to staff member, Annette. She saved my workout! The pull-down rope attachments are very popular and are often in use or break or go missing. Tonight there were none to be found. She cheerily looked for one throughout the club with no success. I was trying to figure out how to salvage my workout when Annette approached me with a new rope. She had found pieces from two broken ones behind the desk and fashioned one good one from them. Fantastic! Thanks, Annette!!! read more

I've been a member at this Carol Stream location since January 2020 and I love it! It has always been spotless (pre- and post- Covid). The employees are constantly cleaning. All of the members wipe down machines after they use them. Everyone I have come into contact with here has been friendly! I used to be a member at a different fitness club that claimed to be "your neighborhood club". They never lived up to their motto. I have now found my REAL neighborhood club....at a fraction of the price! read more

Place sucks, people don't clean up after themselves, can't put weights back where they belong. Broken equipment I asked if it was going To be fixed or replaced and was told "only if enough people complain about it" Great place for a good laugh tho..... read more

Was a great place when they opened almost 1 year ago. Everything was new. Staff was always cleaning . Trainer was wonderful. I've been here 9 months and it's amazing how many machines are and have been broken and the manager/owner just lets the machines sit there broken for months. It's ridiculous. The trainer has moved out of state. So, there hasn't been a certified trainer for quite some time. Another reason for joining here.... The owner needs to get on all the broken equipment otherwise this place is going down hill. So many gym options out there. Customer service is severely lacking. Supposedly new trainer who blew me off twice. Manager is lacking in those skills as well. She would rather be a stickler on only allowing 10 min massages on a slow day than to make her clients happy. Machines and massage chairs are constantly broken and not working for weeks to months. The owner needs to hire good people with excellent people skills... I guess you get what you pay for here. It's going downhill quickly. Open 1 year now.... read more

This Planet Fitness has not followed COVID mandates, particularly the mask requirement. In spite of signage, that requires mask be worn while in the club, it is not being enforced! I have become increasingly less comfortable working out here. In addition, in spite signage that request phone use not allowed in work out area, I have to listen to loud speaker phone conversations. On a regular basis. Cleaning is also spotty at best. Place is under staffed. read more

Planet fitness is great for every day workouts, not necessarily for a gym rat. It's brand new, so it's nice and clean. Plenty of machines - you don't have to wait for one. There's plenty of parking. There are TVs hanging on the wall, that are numbered. You can plug in your earbuds to your machine and pick which TV/show you want to listen to. As for what they say you will get, in your welcome email, they didn't exactly do: 1st - Didn't get a quick tour, as they were still completing the construction. 2nd - Got the free t-shirt, but had to remind them. And even though I got to pick a t-shirt size online, and they said it would be waiting for me on my 1st day, they actually didn't have the size I picked. 3rd - Wasn't a friendly welcome. The guy checked me in and proceeded to walk away. He seemed to want to get back to his conversation. But other than that, it's perfect for me. It is 2 minutes from home, it's cheap, everything is new and clean, and it's open 24/7. read more

Update: see how they said to email them?? Well I did and they didn't respond but guess what they did do? RENEWED MY ACCOUNT!!! Took $40 more out of my account. THEY WILL STEAL FROM YOU!!! I've cancelled my membership TWO TIMES, they will continue to charge you. Still haven't gotten money back and I called to talk to a manager and was told the manager was "in the spa" and would call me back. I called on OCT 22nd, it's now November 3rd. Give somewhere else your business DO NOT GET A MEMBERSHIP HERE!!! read more

I am a Planet Fitness member in Bloomingdale. I sometimes go to this facility in the early a.m. with a friend. There is a manager there by the name of Octavio (he would not give me his last name). He was very rude to a black man there with his wife. Everyone there was just working out but you could tell and see Octavio did not like the black man. He was following close to where he was working out. they had some words between them but not loud enough to be an argument. A little later I heard the manager tell another member that he was going to get that N word kicked out. I was appalled and immediately left the facility. I read more

I had a black card membership for over a year. Just went in and cancelled my membership, received my invoice showing nothing was owed since I wasn't breaking the contract. Not even 2 minutes later I was charged and annual fee of $39.... Seems ridiculous that it was charged literally moments after I cancelled. Just trying to get more money from me since they knew I was leaving the gym. I was cancelling because of an injury but would have joined again in a couple months. Not anymore!!! read more

This became my new home gym a couple months ago since moving to the area. Really enjoy it! only issue is that the tanning beds are old and kind of gross. The Bolingbrook ones are so nice!! Since this is a brand new location (even newer than Bolingbrook) you would think the tanning beds would also be new. read more

down graded a membership and get charged twice for enrollment fee . half the attachments for equiptment missing or broken.

My "home" location is the Bloomingdale one. UGH. This one is so much nicer. I know that it is new but its not just that. The people that work here, actually WORK here. It is always clean. I like how light it is also, not so dark and gloomy. They have enough machines to workout on and not have to wait and the people that I have encountered that are working out here, are actually working out here. No one is walking around on their cellphone or standing around talking. I LOVE THIS LOCATION! read more

Horrible after Covid 19 service. Basically took advantage of me. Just took my money now telling me I have to pay a cancelation fee

We have been going to Planet Fitness gyms' in Illinois for about 9 months and now we are being told that we have to cancel our old membership and sign up again. We got out of the military and we were driving home so we decided to sign up with planet fitness (black card membership) because they are everywhere and we thought if you signed up to one planet fitness you could go to all of them. Now out of nowhere this gym in Carol stream wants us to either pay a 5$ fee everyday, or cancel our California gym and sign up again, paying the fees all over again. read more

I really wanted this to work out cause I travel alot and wanted a nationwide gym like pf, but I just don't feel like I can trust my home gyms management. I had a billing issue so I called and was told that I had to call back thr next day when the manager was in, this was a monday afternoon so It's poor practice not to have a manager on duty on a monday afternoon, at least give me an email of someone who can help resolve the issue same day. The next day I spoke with the regional manager, I think he name was Octavio, he was condescending and unhelpful. He tried to argue that the problem was my fault for not calling sooner, and said that he also couldn't help and had to petition the owner and get back to me. Almost two weeks later and I haven't heard from anyone. How could I possibly trust these people when no one seems to be in charge or willing to help solve issues on site???? read more

I'm a convert! Love this gym. We switched from HealthTrack (which is great too) to save on the monthly fee. We had no idea how much we would appreciate the simplicity of the machines and ease of machine access. It's so close to home too. The staff is welcoming and everything is super clean. Love it! read more

Ralph is very helpful and friendly. My only concern is that this location is too sanitary for people to build a natural immunity to sickness. read more

This has become my new 'home gym' and I am incredibly happy there. This location is very large and has everything you need to get a good workout. There is a very good variety of machines and doubles of some of the more popular ones so you don't have to wait. They also have a large dumbbell area, smith machines, circuit training, and a massive cardio area. I have never gone in this gym and felt like there wasn't enough equipment to get a good workout. Obviously, powerlifters, strongman, competitive bodybuilders, and oly lifters shouldn't go here, but for everyone else it is great. So far I have experienced a very friendly staff and a gym that is exceptionally clean. Some places make you think twice about using their shower, but not here. I'm very happy with my experience so far and look forward to continuing my fitness journey there. read more

When I first joined ( when they opened a year ago ) the crew was always cleaning. Now, many machines are dirty and broken. The stretching mats have a black grime on them and many weight pins are not oiled properly, so they're sticking and getting stuck at certain levels of weight. The brown paper toweling they provide to clean machines with has zero % absorption, so you're just smearing dirt around. One of the most off putting things is how the staff acts. I've seen crew members go out the back door and come back in with a cloud of weed smoke following them. Nothing gets done about broken equipment when its brought to their attention. Also their manager is VERY RUDE. She never says hi or greets clients. She always gives dirty looks. She looks very unapproachable for a manager who works with people. She's even brought her small children into work and lets them play behind the counter, using a child seat as a " baby gate " to keep them from running into the gym. I'm not sure how she can help clients, do work and watch her children all at the same time. Doesn't seem fair ( or sanitary ) to the little ones. Honestly, I wouldn't have my small kids crawling all over a gym floor even if it was behind the desk. Maybe they should incorporate a child care area into the membership that she could also utilize? They're paying less than minimum wage and not even paying commission to employees for sales they make. Yet, they make it a big deal for them to give tours and make sales. No wonder the crew stopped caring. The manager probably isn't making any money there either. Its a cheap gym that I put up with because its close. You get what you pay for, I guess. read more

I used to be an employee at this location, and can affirm the negative reviews on the management. It was a horribly uncomfortable environment to work in as a woman, which resulted in my resignation from the position. Not much good to say other than the gym was spotless, but that was due to the fact that we were not allowed to do anything other than clean the facility. Members were told to come find us out on the floor if they needed anything because there was never anyone up at the front desk. A mess. read more

WARNING!! WARNING!! Do not join this gym!! My husband and I canceled our membership and then realized that they were still charging our debit card every month (6 months) for my husband's account, even though we went in and signed to cancel on the same day. I spoke with the manager and then the district manager and neither of them were willing to credit my account even though they both said that they believed we did cancel on the same day. They actually said I could call corporate to voice my concern. When i called the number they gave me there was a recording that said all PF are franchised and corporate doesn't handle disputes for billing. DISHONEST MANAGERS. After speaking with my bank, they let me know that it looks like they did cancel for one month and then they reinstated the charges?!?Although the gym is clean I would join any other one in the area and avoid this one at all cost. THE MANAGEMENT IS INCOMPETENT. Our bank now blocked their charges and let us know that they've heard this from several customers regarding Planet Fitness. read more

I've been to a few Planet Fitnesses, and for the price of it. It's not to bad. However, this facility is by far my favorite from all the other P.Fitness that I've been too. Super clean and spacious! Also, great staff! read more

I have been a long time member of Xsport and recently moved to Wheaton. I could have stayed at Xsport since it's on my way to work, however, Planet Fitness is right down the street from me. Glad I made the choice. It's clean, maintained exceptionally well, and the staff is welcoming. I wish I would have switched long time ago. read more

I want to start off saying, I love planet fitness in general. I am always treated so kind at each one I go too. Including this one. Unfortunately, there is a REGIONAL MANAGER by the name of Laura, who has not only given the WORST customer service I've ever experienced as well as left this location with a bad taste in my mouth. I was told the owners name is Luke, and I feel he should be aware of how the REGIONAL manager is treated possible clients. On Sunday June 5, I came to this location and had forgot my tanning goggles. The man working front desk was super kind, got my card on file and charged me for my winks. Thank you for that!!!! I've been a black card member for over 2 years, and have traveled the country going to many many many planet fitness locations. I often forget a water bottle and no problem right? Charge the card on file and grab a little $1 bottle of water. Today on June 6... totally different question. Yes people a bottle of water! After an hour bike ride, I realize there are no bike racks... so I kindly ask the lady Laura at the front desk if I could bring my bike in? Being the whole covid issue, I assumed I'd be respectful and ask. Her answer "we would prefer if you didn't" ok so is that a no, I ask her. She replies "no you may not" ok I get it moving on... go to tan and realize I don't have my water bottle and I'm literally drenched in sweat and use of water fountains is not allowed. So I say "hey can I get a bottle of water" she says "I'm sorry this isn't your home gym, and I cannot charge your card on file, it's policy." So I'm like "ok, it's one dollar right?" Go to grab cash. She happily says "sorry, we are cash free" well I just rode my bike here and didn't have my debit card on me. I said "can you please make an exception I'm dying of thirst, can I please get a bottle of water" she says "no sorry against policy" I asked her " why was I able to purchase winks with my card on file yesterday?" She replies " not sure, I wasn't working" so I'm like " seriously I can't get a bottle of water?" She literally told me "no" people this is a $1 bottle of water. I said "can I please have your name?" She proudly says " my name is Laura and I am the regional manager" WOW!! Being that I was a manager for a very busy 3 medical clinics in the city of Chicago, I am appalled at the service and the way I was treated today. Needless to say, I will never return to that location as long as Laura continues to be in charge. What heartless insecure human, denies a person water. Especially in a judgement free gym?!?!?! That's your damn motto! Clearly she did not like me from the second I walked in. Laura wanted my experience there to be completely judged and was so cruel and heartless, that I just HAD to say something. I know if I had employees who were treating prospective new returning clients away over water. I would be livid. I'm hoping Luke the manager as well as corporate headquarters, whom I will be speaking with tomorrow, realizes, that this doesn't seem like the job for her. Who knows how many physically fit woman are treated that way at every location in that region she's "in charge" of. I'm so disappointed and actually heart broken over this. So, after being rejected from everything I tried to ask, I felt defeated and thirsty AF! I left on my bike and found a gas station with water. Laura, if you're reading this. I'm sorry, but you need to open your eyes and treat other people as human beings. What you did today, was just completely unprofessional and just plain mean. I hope actually reading this, you realize how you are treating other people. I will keep you in my prayers. I'm not sure why I have to give a star, but the star is for the kind staff that did help me. The kind staff member that gave me the details to let the owner and corporate know the way their REGIONAL MANAGER LAURA is treating people. It gives me faith, that there are kind people in this world still. As for you LAURA THE REGIONAL MANAGER. No stars for you. You remind me of the soup nazi on Seinfeld. Good luck read more