This location used to have the older weight machines until this weekend. Came in today super excited to see the new machines was disappointed to find only half of the machines. This location was always super busy and it was always hard to get your leg exercises in back when they had two leg presses and leg curls now they only have one of each. What the heck! read more

Place is open 24/7 and I appreciate that. The staff is always there cleaning up and in the late night/early morning hours. They are awake and engaging...it's much appreciated and fits great into my busy routine. Not all planet fitness's are 24/7 and mine is. read more

There used to be 2 each of the leg-extension and leg-curl machines. They were the busiest machines as people, especially students in the summer sit there and text. After the last "improvement" we are now down to 1 each and there are always people waiting while 2/3 of the treadmills, ellipticals, etc. are empty. I will not "follow up with management regarding any equipment concerns or suggestions" because they shake their heads yes and do nothing. read more

The number they have listed just rings. No one ever answers. The gym I'm trying to transfer too can't get ahold of them so they can't transfer my home gym. Get it fixed please. read more

Love the new equipment ! the place is clean. The staff are so helpful And caring. Just NOT enough machines now. There are lines to use the equipment t. It needs to be doubled like before so many new people, need to keep up with more machines please!!! read more

Awesome service at the front desk especially on the weekend ! Best team working there- Ashley, Nate & Steve. Can not beat the services and gym membership for the price !! read more

Croweded between the usual hours but otherwise much better than it use to be. Dominic who is the manager of this location is excellent in his diligence towards keeping the location clean and friendly. I definitely recommend this Planet Fitness to any and all. Kindest Regards, DM Cooney read more

Note to Managers. Weekends, you need more than one person at the front desk. Many times people have to wait for or even search out someone to check them in to use Blackcard equipment. read more

The gym isn't exactly clean and Jen, the manager, is rude and snappy sometimes. She should set a good example for other disrespectful employees. Some are nice but another dude employee is Sarah. If it wasn't the closest one to me, I'd go somewhere else. read more

Would give it 0 stars if possible. I just went to sign up and the person behind the counter "Lucas" was rude and unhelpful. He forced me to sign up on my own phone and when I never received a confirmation email, his was response was to "go home and see if it works." Seriously, I'm here and ready to work out now. When I first asked if there was anyone else working who might help, he lied and told me he was the only one there. After more waiting and still no email, and no help from him, I again asked if there was a supervisor who could help and then, lo and behold, a supervisor was somehow able to appear. At no point did he try to make the situation better and just stood there with his hands in his pockets, chewing his gum like a cow, while being dismissive. When the supervisor arrived, and I explained the situation to her, he actually began arguing with me and lying- saying he never told me to go home. Well, I will go home and spend my money elsewhere. No judgment zone is a joke and so was this employee. read more

The owners of Downingtown PF KNOW that there is a ventilation problem in their tanning and Total Body Enhancement rooms yet they choose to do nothing about it. I use the Red Light therapy twice a week for my fibromyalgia. I've used the rooms in Malvern, Phoenixville, and Downingtown. In D'town it gets so hot it borders on being dangerous. I'm bringing a heat sensing thermometer next week to show you. While waiting for the room to clear I heard a person signing up for tanning ask for the "room that isn't hot." Than jeans the tanning rooms have the same problem. I left a note. Nothing. Today I spoke to the guys at the front desk. They said the owner has been told numerous times about the problem. They KNOW they need to add ventilation. This is negligence. If you go in there after someone else you feel like you are in the Mojave Desert. THE FLOOR IS HOT! Please fix the ventilation so I don't have to stop using your gym. Please! read more

They were closed due to covid for several months - they claim to clean often and enforce wearing masks - I have returned to working out at PF in Downingtown for the past 3 weeks -several times per week. I have NEVER seen them wipe down machines, lockers, doors or anything during the hour I am there working out - they claim to do it every half hour. The claim the enforce wearing masks - I frequently see people with the mask off of their face, off their nose (covering mouth) but there is NO enforcement by PF. I also see people who do not wipe down their machines after use which is not fair to others even when they wipe down machines prior to and after use! Locker room and restroom - same NOT cleaned often! VERY DISAPPOINTED ! Employees stay behind the plexi-glass at the desk! read more

Best PF I've ever been to! So I've been to 4 locations here in PA and this is the best in terms of cleanliness, overall layout & value. It's the only PF I've been to that has TWO hydro massage machines! It's so nice! The women's locker room/shower station is super spacious and extremely clean. I loved it! They even had paper towel dispensers. My only con is that there were not many abdominal machines at this particular location and I don't know why. Staff are not friendly, but were not rude either. Most of them seemed preoccupied in conversation or their phones but checked me in when they saw me approach. I don't know why others put that in their review. I'm focused on working out so as long as staff are not rude to me, I don't care that they are not extra friendly. read more

I know you get what you pay for but this location is rediculous. Ive been a member at 2 other locations and this location by far is pretty bad. They just renovated the bathrooms, which look great but they are always disgusting. I try to go in there as minimal as possible. The staff barely looks at you when you sign in and never says goodbye when you leave. Fine, Ill keep paying the $10 but its just nice to walk into a place where you are treated as a member and not some inconvenience to the staff. read more

I get that creating a less intimidating environment is part of this chain's value proposition, but the signs everywhere are a little overbearing. Big Brother is watching you, and he says Be Nice, Dammit! Strangely, they still have mirrors everywhere, which allows you to preen and pose - just quietly, without grunting or cat-calling. I visited as a guest (family member is a member) during Thanksgiving weekend during the day. Pros: More elliptical machines than the population of Chester County, PA. Very clean. Staff courteous. Cons: Decor ugly - purple and yellow? Highest possible contrast to go with your non-confrontational fitness environment? Weird. I wanted to re-label everything "Globo-gym" like in the movie Dodgeball. Except that wouldn't match the ethos. Weird. Lousy selection/quantity of circuit weight equipment. Tanning? (Sorry, sorry - I'm judging.) read more

CLEAN is one word to describe this place. After trying a few gyms in the area I'm happy to call this place my new home for a gym. Staff are attentive and actually enforcing the mask rules which is something I haven't seen other places. It truly feels like a safe and comfortable environment to get a good workout in during these hard times! read more

Been a member of several Golds in the area and a few iterations of VOLANT/FAST/GOLDS. This place is run professionally. Management runs a tight ship. The staff are very friendly. This place looks like hospital clean compared to the previous gyms I've been a member of. A couple of negatives. Trainers - there are couple who are not very friendly. I don't need a conversation, just a simple hello or how are your workout doing is fine. You work in a service industry, a great personality is a requirement. I understand the trainers need to push their service. However, it is annoying and sometimes, intimidating the way to try to sell their service. Cost of the training. I don't mind the 80 for 2 training. What are the joining fee for? 159 dollars? read more

The bathrooms were updated last year and they definitely needed it. The TVs were replaced a few months ago and other than a clearer picture there is no change and actually they are worse. A few TVs don't have audio. Most of the TVs you have to turn the volume up all the way to barely hear what is being said. I have tried 3 different head phones and they are all the same and any volume there is is only in 1 ear. The picture on half of the TVs is not even full screen. This has been reported to staff (they really don't seem to care) and corporate has been called and emailed. They never respond. read more

I've been coming here on and off for years. The only reason I'm not here is because I am at school. Sign up and cancellation is painless and cheap. Staff is always friendly too. As for the gym equipment, its pretty average. But for the price you get what you need, not necessarily what you want here. read more

I've been a member here for about ten years. The place is run well and the staff are helpful and friendly, and you can't beat the price. I have to say that I get my money's worth out of my investment. I use the lockers in the winter, and I have no complaints about it. The only real complaint I have is the cell phone use during workouts. The staff does not enforce it. There also seems to be free use of the cellphones in the locker room. Other gyms I have had memberships at forbid this. But overall a good experience for me. read more

I just can't bring myself to give them five stars...The staff is not consistently friendly...nor do they enforce the rules for the 30 minute express loop...The fans are not always appropriately set for the heat. Nevertheless, I am eternally grateful for the low cost and the free amenities! I PF!.... Some of the reviews mention the drinking water filter indicators which I have never found to be lit up red more than one trip (I go every three days). read more

My girlfriend is a member at this gym, so I'm here frequently as a guest. I've been to a few Planet Fitness locations and overall I am not a big fan of them due to their lack of free weights and over abundance of cardio equipment. I understand that they are trying to avoid meatheads in their gyms, but no dumbbells over 60 pounds!?! Of the three Planet Fitness locations that I have been to, this location ranks the lowest for a few reasons: - dumbbells max out at 60 lbs. - only two sets of dumbbells - besides the dumbbells, there are no other free weights in the building (not even pre-weighted barbells, which I have seen at other locations) - only Smith machines, no regular squat racks - only about 5 or 6 benches in the facility A few positives: - facility is always very clean - locker room is clean and spacious, with plenty of lockers - tanning booths if you're into that - equipment is in great condition This place works for me as a guest, but besides that, I wouldn't join. read more

I have been using PF Downingtown for several weeks now, and although the locker rooms / bathrooms are sometimes slightly smelly and unkept... hey, it IS a gym (duh!) 7/22/17 Update: I am now more fearful of the locker room and try to avoid when possible! Bloody tampon on the floor in the shower, and a couple having sex at 2 am on the counter in the girl's locker room... these have been 2 of my most recent locker room experiences at PF Downingtown. EEEKS! Not really staff's fault... just the clientele. You just never know what you will find when you walk in there, so users beware! I LOVE the fact that this is a 24 hr gym, and I can go at any time I want!!! Due to a hectic schedule and being a night owl at heart, I usually end up going really late at night and stay til 1 or 2 am. I LOVE going at this time because it's so quiet. No wait for anything at all, and seems to be pretty much the same group of people. Some are quite friendly, encouraging and helpful (since I am a newbie, I am grateful for the tips on how to get the most out of the equipment.) After treadmill and machines, I am happy to be able to treat myself to the hydromassage and tanning. (Gives me something to look forward to.) I have also been to the Malvern location, but I do think I prefer Downingtown... maybe just because it's my "home gym" I am more used to it? Although others have stated it's a smaller PF, it feels larger than Malvern to me too. One suggestion for them- instead of having people wipe down machines / equipment after they are done, I think the policy should be that people wipe down BEFORE using stuff - (unless of course, you have left anything obvious behind!) I have observed several people not wiping down after they are finished, or just using a dry paper towel and doing a bad job.) That way, the people who do care can know that the equipment is good to go for themselves... and it won't matter a bit either way to those who don't care. That would just make more sense to me. (Or, do both, like I have started doing!) Oh, and regarding the staff (since someone else commented they aren't friendly): ALL of the staff I have met have been absolutely wonderful. They always greet me and say goodnight when I leave. Whenever I have a question, they answer and are very helpful! read more

lucas is the bestest! such a great worker and kills it at his job! (: so happy to have met such a great worker!

This place is absolutely disgusting. None of the equipment works, not one single piece of equipment! For example, I have asked management multiple times to fix the audio for their televisions of which they have 12 but, they have refused to do it. It has been this way for over a year! Their response is, "we're cheap, that's why people come here." Furthermore, their gym is extremely dirty, a bacterial petri dish waiting to give its members an infection. I would not be surprised if the Chester County Board of Health has not cited or is in the process of citing this gym for its maintenance and cleanliness. Whether you are a black card member like myself or a regular member, their view is that we're cheap, that's why people use us. To be frank, my time as with any persons is valuable to them. Regardless of whether Planet Fitness is cheap or not, when you or anyone goes to use a facility and pay for the use of a facility you expect the equipment to be working. You do not expect to be placated by a staff that cares little or nothing for its members. I am looking at either transferring my membership or cancelling the same. My advice to those who are members is to do the same, if so inclined. At least you will avoid this sorry excuse for a gym. If I could rate them less than one star I would. read more

I'm giving this 5 stars because this Planet Fitness accomplishes it's goal, that goal is to provide a fitness solution that is 1) Cheap 2) Simple 3) Friendly. The equipment they provide is pretty standard, you won't find barbells, kettlebells, or any high end machines. But they have most everything that an average person might want. The big focus seems to be on cardio. For $10/month, it's impossible to beat unless you need better equipment or something else special. I also had NO issues cancelling my membership here, which was a huge relief. I came in, signed a cancellation form, and left within 5 minutes. I signed up for LA Fitness because they have some of the higher end equipment that I want and a pool read more

I went to cancel my membership today because some things have happened in my life and I can no longer afford it. They still charged me the annual fee. Extremely disappointed. Beware of hidden fees. read more

Decent workout experience as far as a Planet Fitness goes. Equipment was clean and in good shape. Gym was laid out well enough. Here was the kicker--the area of the locker room I was in smelled horrible. Like when someone doesn't wipe well and has had a good sweat going for a few days. When I came in, I figured it would pass. When I came back, I learned that the smell must permanently reside there. The floor was so dirty on the way to the shower that when the water hit my feet it turned black from rinsing the floor filth off of them. 3 of the 4 showers were a Mecca of pubic hair. 100% on mildew though! Hey, you gotta be good at something. Going to try the one in Malvern today. read more

Nice place but staff is lazy. Ask 2 employees how the app works. Both said don't know and walked away. They should know their business or at least try to care. read more

Love this place! It isn't fancy but it is clean and the staff is friendly...what more do you want for $10/month?

This is a great gym. Simple,clean and accessible. The lockers are clean, and the showers are too. I love getting clean after a workout. For those that tan they have booths and there are massage chairs. Good times. read more

Pay strict attention to the fine print on the contract. I was billed $39 Per account(2 Accounts) after two months of membership. Staff is very unknowledgeable of the equipment. The locker rooms were often dirty. I guess you get what you pay for. read more

I have been to a few different Planet Fitnesses over the years. This specific location is on the smaller size than some of the others, but they do well with the space they have. Most of the equipment seems relatively new and everything was clean. My only complaint is that there are a couple machines that are currently out of order. Assuming this won't be a prolonged issue, I will continue to visit this location. read more

Consider this comment a warning to anybody wanting to join this gym. This gym will pressure you to join because of the convenient location and the seemingly low price of 10 a month. Let me tell you something, your first month at planet fitness is going to cost you 40 dollars. There is a 30 dollar start up fee which is never advertised and will be brought up last minute before signing your contract. Working out in this gym, is miserable. The vibe in pf is not good that's the best way I can describe it. I can tell that employees feel burdened and from the way they carry themselves I can infer that they do not like their jobs. I have seen sweat stains and grime on all on all the machines I had to use, on every visit. You will feel quilty about working out here that is run by a multi million dollar company who does not give a f about their clients or lively hoods of their employees. I understand that 10 dollars a month might seems appealing to you but I urge to do a little research and find a family or locally run gym. Not only will you be giving your money to a gym that you will feel good working out in, you don't wont be a drone that gives his money to million dollar company. There are several gyms near by that not only have better equipment better employees and better clientele than planet fitness. Now let me tell you about my experience canceling my membership. I went in to cancel with a totally calm and friendly demeanor. The employee that assisted me in my cancellation, was kind and straight forward. As I was canceling, I REMARKED ABOUT THE 58.00 dollar canceling fee. The store manager who you will find is the subject of many negative reviews here. Got smart with me and chuckled stating that he did in fact informed me of this fee. This is complete BS. This fee as I came to find out is hidden behind pages and pages of of irrelative information and also in small print. Let me tell you I'm not exaggerating or trying to be petty about the manager. He didn't even have the courage to turn around and face me while saying these things. Please take your money elsewhere planet fitness does not care about you, there are several gyms around with a goal of genuinely providing a pleasant environment and being there while you get in shape. Planet fitness is not one of these gyms, period. You wouldn't buy sushi from a gas station and shouldn't work out at a planet fitness. read more

Can't complain, it's clean.. it's not too busy if you hit between peak hours. Plenty of parking. Near a Wawa and kimberton whole foods. Within walking distance of down town downingtown. read more

Planet Fitness , Downingtown location is the cleanest location in the PA/NJ areas The staff is always friendly and always helpful. I have observed the manager working long hours to ensure the members are able to feel comfortable and work out in a clean environment. Kudos to all the staff members. My family and I really appreciate all of you at the Downingtown location. David W, Member read more

They don't leave you alone. "You'll have to remove your sweatband." 'What? Why?" "Because it looks too much like a bandana and we have a no-bandana rule." "But I'm a 50 year old woman and not a member of a gang." "Sorry, rules are rules." "Ok, I'll never wear it again, but can I just finish my workout? I sweat profusely and I need it to keep the sweat out of my eyes." "No, either remove it immediately or leave." Seriously??! "Don't chew gum." "Don't hang your sweat towel on the handle bar." And on and on. They lunk-alarmed my son when he was lifting weights. He's the quietest most unassuming guy in the place. It was humiliating and he never returned. How 'bout you leave people the F alone and let them work out. Should be called the Gestapo Gym. Oh, and don't try to quit...they'll just keep charging your credit card. Had to have my credit card company step in. Very shysty operation. read more

tried to join but was unable to because they do not take credit cards and want direct access to your checking account.I dont think so!

Some of the younger employees are ignorant and only seem to care about receiving a paycheck opposed to training and caring for my fitness. I have been apart of several gyms in the past and the staff at PF I have interacted with so far is the worst I have ever encountered. Will be cancelling my membership shortly read more

It is always open, prices are cheap and MOST of the employees are nice. Their company billing practices are sometimes shady, but you get the good with the bad at times. read more