This was my first time at PF and I was so happy with the workout I got! It was clean and everyone was so nice. I came in for a day pass and received assistance from Ashley and Trejo. The system wasn't working at one point but they were both so patient and so sweet! I felt very welcomed by the 2 of them that I feel comfortable to go ahead and start up a membership here at this location. Planet fitness if you can see this please give Ashley and Trejo a big round of applause because they helped your establishment gain a new client! :) thank you guys again for everything and I will see you on my work out journey! I will also recommend to my friends as well! :))) read more

Great gym - very cool staff and very clean facility. In particular, Bailey was very kind to my mom and I, adding to our great afternoon. Highly recommend this gym. read more

so happy they got rid of Fox News at this location. Thank You..can someone work the restrooms in the mornings as either TP or paper towels are always out. read more

Black Card 'spa lounge' is trash - torn, peeling couch like curbside junk + scratched/faded table. Equipment pads ripped with holes everywhere. Been like this forever. Unacceptable - fix it!" read more

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Irma, the custodian, is absolutely amazing. Her customer service skills are exceptional, and she maintains the gym, particularly the restrooms, to an extremely high standard of cleanliness and sanitation. read more

I really liked the customer service fellows there on 5/22/26 around 3:00 awfully kind. i like they offer adolescences an opportunity to workout in the summer (keeps them out of trouble) focusing on self-esteem building. All PF do this . Victorville PF is kept up as well as the one in Hesperia. My only complaint is PF needs to purchase larger buildings were kinda cramped in there. But, they are clean which is important to me and have good amount of parking spaces with some offering shade at both locations. I gave 4 stars due to buildings being too small. read more

They don't have the traditional military bench press, free weights, only a smith machine. However you can do squats, military press, and bench press, and upper chest, and a few more. read more

Overall, this is a clean, well-equipped club with a usually polite staff. However, a recent hostile encounter with an employee named Ashley completely ruined our experience.My relative and I had already checked in successfully with the assistance of a helpful front-desk employee. Despite being cleared to enter, Ashley--who was not even stationed at the front desk and came out from the back of the gym--actively targeted and pursued us to supposedly take our picture. She approached us with a highly aggressive, disrespectful attitude and forced us back to the front counter.She then falsely claimed our names were not in the system and demanded we take a new profile picture. After a thorough check of her computer, she eventually realized that we had, in fact, checked in perfectly. Once proven wrong, she immediately dropped the photo requirement, proving it was just an excuse to hassle us.We felt highly discriminated against, singled out, and profiled by this individual. Her hostile and unwelcome behavior is a direct violation of Planet Fitness's "Judgement Free Zone" policy. Unfortunately, this was our experience, and I'm sure management will correct this so other members can have a positive experience. read more

I sincerely regret having signed up for this gym. The staff is really nice but it offers nothing else. There was no parking spot for me today to even park my car. At 1:30 PM. There was not a single bench or a single machine open for me to get a workout in not one. So I drove 8 miles to get here for absolutely no reason I had to turn around and leave without getting my workout in. If you want a club atmosphere with lots and lots and lots of people. This is your type of gym. If you wanna get an actual workout in please, I'm telling you to save your money and go somewhere else. I will be looking for a different gym immediately!!! read more

Super Clean gym , Gets busy but its a cheaper gym and gets packed , i go off the app and see when its empty. Staff are super nice .

For the price of membership you cannot go wrong. There is a pretty solid equipment selection and line up. Plenty of machines for full body exercises. Can't go wrong read more

I haven't been back to this location since the pandemic so it was nice to return with a guest since I have the Black card. The staff we're friendly and instructed me on how to use the app to check in. I guess we came during a busy time because there were a lot of people; however, there were plenty of machines available. The bathroom was clean. I did not use the hydro massage or the massage chairs today but I plan to in the future. The only thing I would say is the stair step machine that I used and that my guest used both had brown paper towels in them so that means they had not been cleaned recently by the staff. Otherwise the gym served its purpose and we were able to get a quick 15 minute workout in. We used the stair machine and the cross trainer elliptical machine. read more

Love coming here to work out always get a good work out near my house and next target if I need to grab some stuff I can do before my work out. Located in a great shopping center! Friendly staff and very clean place to work out. read more

Planet Fitness - Burning calories! - Gyms Near Me - Hesperia, California

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Their late night manager at Planet Fitness, Main Street, by the name of Drew was pushy at the front desk, lacked the patience to deal with an issue with my account up to the point that I was told "I could leave". I commented constructively that he needed to "work on his customer service skills" and he responded with a raised voice with a very demeaning comment. When I asked for a manager, he said he was it. Completely disappointed, I stated that he wouldn't be very long, particularly with that attitude. Drew's reply "People have been trying to get me fired for 4 years" with a smile on his face like it was a badge of honor. Attempting to deescalate the situation, I felt it would have been best to handle the transaction with the other employee. Drew declined that option and stated that I can either do the transaction with him, leave or he would call the police. Mind you, this all took place in under 5 minutes, just 0-100 really quickly. I did not yell or use any type of physical threat. I'd actually would like Planet Fitness to post the video. Completely unprofessional, disrespectful and actually could put people, with less emotional control , lives at risk calling the police. Just really odd interaction overall. I don't care if Drew's parents are the franchise owners. Drew is not a good steward of the Planet Fitness brand. Saying that, I could not recommend Planet Fitness, especially this location. Lastly, I was a Black Card member for almost 10 years. I've built some good memories there with my family and a very important woman in my life. I'll hold those close as I move on from PF to a competitor. Thank you for the memories! read more

Staff are friendly and professional. Josh goes above and beyond to make the gym a nice place to be. He doesn't just sit behind the counter. He's out cleaning, straightening up equipment and making the gym a nice place to be. Almost like he owns it. Maybe he does. read more

Bailey is amazing! She always greets you with a big smile and is very welcoming and will drop what she's doing if she sees you need help. Oh, and she's always cleaning if not helping. read more

It smells weird. They don't offer day passes, I signed up and canceled after joining due to a weird smell inside, also very packed. Waste of money. read more

I just want to say i am very happy with how the gym is always clean , bathrooms are a must and irma the cleaning lady she is always on point with that she has them very clean and stocked up. When she is not at work i can tell when i go to the bathroom because of the water in the sink on top or something missing in there . Irma is beyond nice very friendly and always saying hello to everyone . i like that because i dont want to go to a gym where people don't even greet you in She goes beyond that . I also like how the gym has the tvs its totally a distraction when doing cardio the fans are a really great hit to it too, having that water dispenser its a $ saver too i really enjoy filling up my water bottle everytime i go . I like how in the mornings theres mostly every machine available in the afternoon maybe from 5-8pm its a bit bussy but the wait for machines its not much. Machines are always clean always! that is something i like very much planet fitness Its a very friendly , welcoming gym. read more

Manager Ben is the best. He helped me with a lil problem. And im very grateful for that. His super nice, as well as the staff. Very friendly place to be. read more

Everybody is friendly helps you out and it's clean and it has a lot of different equipment to use

At first I had no issue here at all. I had fun made some friends here. But then I found out that this "no bully zone" is complete bull. I got approached by this distasteful individual. I was thrown off by how rude they were being. So I brought it up to the staff. The blonde boy was so sweet and understanding. I appreciated his sympathy. But I told another employee to see what can be done... I don't know who was worst. The old entitled white lady who was rude to me. Or this little white girl talking to me like I was 5 years old. And being passive aggressive with me. Instead of listening she kept cutting me off. And justifying the harassment I had to deal with. The lady didn't bother anyone else but me... I don't know if it was the color or my skin or what. We were all using the machines for more than 10 minutes. And she felt entitled to raise her voice at me and try and kick me off the machine. But DISGUSTING to know that they allow this little girl to talk to members like this. And allow this disgusting behavior. So annoyed with the whole "you're feelings are soooo valid.. mmmmm yeahhh" please save me the rehearsed speech you had to practice in the mirror. read more

Awful staff, I went there for 3 weeks straight and saw the same dirt stuck to the walls on the showers, the sink had a thick layer of dirt because they just spray things on the counters and don't actually clean them. Whoever manages this place needs to find another job. I've been to many gyms before, never seen one close the showers during their busiest time, hell I used to work cleaning gyms, clinics, dealership, and it didn't take me 2 hours to clean any room, if anything i was on my way out the building after that long. i walk into the gym and immediately see a worker walk into the men's restroom to "clean it" but they just go and spray sh*t all over the showers and leave it there for hours preventing people from using it, if you take a shower they'll just start flushing toilets nonstop until you're done. Cleaning shouldn't be done during busy hours, they need to schedule their employees better and if their employees think cleaning showers is beneath them they they need to hire better employees, I'm paying for the black card account, not only there's no extra benefit's that make it worth it, but I can't even take a shower before i head to work, I have to drive 20 minutes back home and then 40 minutes back the other way because of their incompetence. I'm not cancelling my account because I'm pretty sure this is targeted and probably racially motivated, so i'm either suing or beating someone's ass. read more

Always feel welcomed but this time, I found a $20 I think someone dropped but I also was wearing some shorts I couldn't fit into for a long time so I didn't know if it were mine lol Nevertheless, I turned the money in and the associates asked for my number and said this month is free for me! Wow. That made my entire month. I'm forever thankful for this kindness and this is just fueling my weightloss journey even more. Thank you! read more

This is absolutely the worst place to get a gym membership. I want planet fitness to know I'm going to be reporting them to the BBB and reporting them for fraud. This crappy company charged me an annual fee when the gym hasn't been open in a year. On top of that I moved to another state. Every time I've tried to change my club, or cancel my membership, I cant. I try to reset my username and password on their website and when it says its going to email me a link it never does. I tried to call corporate and of course they're closed and has a voicemail saying to call your club. I call this worthless club and it can't complete because the line is busy. Who the eff doesn't have call waiting in 2021. Now my bank account is overdrawn because of these shady scumbags. I HATE PLANET FITNESS AND I PROMISE I WILL SEEK JUSTICE!!! Update: i tried emailing social@planetfitness.com like the liar who replied to my post said. They offered no assistance, no form a reconciliation and said they only deal with social media issues.... this crappy company has NO IDEA what customer service is... TRASH! read more

I had to call twice to ask questions about an issue on the PF app. I am so grateful that Bailey was on the phone because she listened and provided suggestions. The type of customer service she gave is rare these days. The team members I have encountered have been very nice. I am sorry for not getting their names. read more

Ever since reopening after COVID, this facility has consistently had no HOT WATER in the men's shower. Yes, I've mentioned it to various personnel but it is never resolved. Likewise, the other PF, off of Mariposa in the Cardenas Shopping Center has the same problem. Additionally, the men's locker-room is not vey clean. Gum and other substances are often found on the floor. Come-on people I know you can definitely do much better. read more

No hot water in the men's room showers. This has been an ongoing issue for over a year. I have contacted the GM Sarah several times, and sent emails to PF corporate. Nobody responds, and nobody cares. Front desk staff is sympathetic, but the general manager at this location gets paid while doing the bare minimum. read more

It's my first Time and I'm just passing through. It was easy to check in the place and it was spotless. All the equipment was clean and worked. The locker room and showers were also very clean. Massage chairs were great. No complaints I'll be back read more

Planet Fitness - Ready to workout - Gyms Near Me - Hesperia, California

First time coming to this location and I must say i think this is the best one around , had some questions and the manager Gill helped us out rite away which made us very happy , will be coming back to this location thx to the customer service ! read more

My husband and I were there Monday and witnessed a member threaten another member with violence. "I'm about to throw a left hook and knock your ass out". Management asked him to "tone it down". For two days he's been walking around at the gym bragging to everyone who will listen about how he was gonna kick someone's ass in the gym. If this is how management handles these situations we will be looking elsewhere for a safer gym. read more

Just wanted to say thank you to Kobe Williams for his great help to my husband Edward Cordero my husband has been going to the hesperia location for a few years and my husband hasn't been there for about a week and he likes to watch TV as he does his workouts when he went in today most of the TVs were not working Kobe Williams took the time to get the remotes for all of the TVs and went to each TV and got them working my husband was happy to do his workout with his programs on Kobe Williams and other associates keep a eye on him when he is there I just wanted to say thank you to Kobe Williams for taking the time to make things easier for my husband and the people who work at the hesperia location read more

This place is great. I've been a gym member once before and stopped going because of the atmosphere made me feel subconscious. Every time we walked in everyone one would turn and look at you like you didn't belonged. This place is differently everyone minds there own and there is no judgment. Hope to loose some pounds and gain some muscle in this place. read more

Planet Fitness - Working my calves. - Gyms Near Me - Hesperia, California

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I honestly recommend this planet fitness because Mr. Austin here is an outstanding employee. Making sure everything is on point and all the disinfecting stations are always restocked and ready to use. If you guys come and check out this planet fitness I guarantee you will never be disappointed. Thank you Austin and keep up the amazing work brotha! read more

If you're looking for a gym to work out in the high desert I highly recommend planet fitness in Hesperia, Ca. They have exceptional customer service! I had the pleasure of being serviced by the branch manager and she had wonderful customer service! Just was able to help me with an issue I had on my account and she was able to resolve it quickly. Thanks again Jess for your help and providing great customer service!!! read more

Austin helped my fiancé and I set up our black card membership. He was so friendly and informative about the membership perks. Super professional. We really like this gym because of how friendly this employee was, And over all cleanliness. read more

Machines are always occupied by people hanging out or scrolling from 8am-8pm.... 6 days a week... the crowd meter is always inaccurate.. spend the extra money and go to a real gym... read more

I have been coming to this facility since it opened. Pet peeve: I regularly use the yellow circuit room for the 30 minute workout. There are always people in there just using one machine, and then they sit there on their phones. Today i had to get the manager to get two young men to let me use the leg press, the next machine on my circuit. They would not leave when asked. Other than that, this is my home gym and have gotten to know so many people. Very friendly unless you run into these two young men. read more

***False Advertising***. They say you can cancel anytime but you can not! I went in on the 14th to cancel since I was moving and was told that the billing date is the 17th and I would be billed. Why I asked? It's the 14th. I have emailed and asked for a manger to call but nothing. So they lie!!! read more

Planet Fitness did reach out to me they stated they had some things in the works to remedy the situation and I do apologize for not returning the call. Since this incident I have not had to wait more than a few min even if that. I appreciate that they are working towards a solution. The team members are always nice and welcoming. They try extremely hard to keep their fitness center clean. Now if we can get the members on the same page. Clean up after yourself in the ladies room!! read more

Planet Fitness - Gyms Near Me - Hesperia, California

Love this gym! The staff is amazing and my wife and I have met a lot of great people. Cleanest gym I've ever been to. If you are leaving a bad review I can almost guarantee the problem is you. read more