The physical setup at this location is all wrong in my opinion. It was just a confusing mix of treadmills, weights, stairclimbers. Then you had about three sections. Cool down area and I can't remember the others. The spa area is great. Privacy included read more

Another summer of Planet $hitness. Their inane idea to let kids workout free during the summer in a small urban gym. There are five high schools within a three mile radius, not to mention numerous middle schools. What do you think happens? Hordes of roving teens on their phones wasting paying customers time. Whose brilliant idea was this? I've seen whole athletic teams in there working out I'm not against kids working out, I'm all for it. Just educate and ENFORCE some basic gym protocols. The constantly rotating staff doesn't help. These kids simply can't get enough of themselves-on their phones, in the mirror, and now having their friends faces plastered across the front of their shirt. The Kool Kalani Krew in particular will sit and chat on a machine/bench for 30 minutes. It wastes everyone's time. What's the old adage? You get what you pay for. Did I mention the parking nightmare? read more

I've been to several Planet Fitness locations around the country, and this is the only one where the music is consistently extremely loud. I honestly don't understand the point? almost everyone working out is already wearing headphones. The volume can make it hard to enjoy the workout. The gym itself is fine, but the music level really affects the overall experience. A fitness environment should feel motivating, not overwhelming. I hope management considers lowering the volume to create a more comfortable atmosphere for everyone. read more

Apparently I was kicked out because of a complaint about taking a photo of her and without cause or explanation I was taken photo of the place and equipment and facilities after looking at her the person who complained I wouldn't think twice about taking her photos she's definitely Not my type and nothing attractive about her appearance but she must be Very Vane Thanks to Planet Fitness I've now joined Kaimuki YMCA FOR FREE AND getting PoolYoga Ex cerise three 3 X weekly read more

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I've been coming to Kahala location since they opened so I have what these days amounts to a free membership at $10 month. I love the new 24 hour schedule. This location is amazing when it's not packed and these new hours have been so nice. I tend to agree the paper towels could get refilled more often but not a huge issue. I would also love more weight training machines since the cardio machines are never all being used. All that said, for .30 a day, there is no better deal and the offering for that price is a steal! Staff has always been friendly with me. read more

I was able to get signed up for the basic level of this gym through my insurance. I have heard mixed reviews from people and social media but let me tell you I was so impressed! There are limited machines so if that's what you're here for then skip it, but if you just need cardio, light weights, and a clean bathroom this is the place! Parking is free since it's in Kahala Mall (entrance is outside the mall though). Very impressed with the cleanliness of the bathroom and amount of changing stalls. My mom saw someone leave a machine and not wipe it down (gross) but I told her it's unfortunately common that's why I just take care to clean before and after myself! Signup was super fast and the staff was very friendly. Happy to be a new member! read more

Black card status... The benefits it has is what I'm makes it worth it for me. My first time here at the Kahala Mall location and remembering it was the former Macys men's section still baffles me how the made it all work and yes it's much smaller than the Ala Moana location but the convenience having it here is nice as parking (if you're able to fine one) is much closer. Though I really need to start working out what I came for was the black card spa...ahhhhhh! Having massage chair, tanning and my ultimate favorite Hydromassage but it's the "Total Body Enhancement" That I'm here for and what a difference it has been! Along with red light therapy it's a nice addition to self care. That staff here is nice and on top of the room usage making it a spa like experience. Thank you! read more

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The workers here are probably what makes this planet fitness the worst on island. The other night while I was working out this girl that was vacuuming the floor was basically hitting my leg with the vacuum, I even had to stop to tell her that she's hitting me with it. All she did was smile at me and put her hand up. Most of the times the paper towel dispenser is not filled or the trash cans are full. I get it you know working a minimum wage job, I'd be doing the smallest amount too but they need to have a manager hold them accountable or something. It's really getting out of hand! read more

Walking into this place feels like punishment, not fitness. The music? Ridiculously loud, totally inappropriate for a gym, and so repetitive it's like they're running a secret brainwashing experiment. Forget motivation -- it makes a normal person sleepy. The AC is set so high I was sweating before my workout, which I guess counts as "cardio." About 30% of the machines are "temporarily out of service" -- translation: permanent gym furniture. The rest? Good luck. They're always taken because it's overcrowded 24/7. And the parking lot? Absolute chaos. Honestly, you'll burn more calories hunting for a spot than you will on their broken treadmills. Oh, and that famous "Judgement Free Zone"? Cute slogan -- but when half the place is broken, overcrowded, and blasting nap-time brainwashing music, trust me, you'll be judging everything. Pro tip: save your money, blast white noise at home, run laps in a crowded parking lot, and boom -- you've recreated the full Planet Fitness experience without the purple walls. read more

Planet Fitness - Gyms Near Me - Honolulu, Hawaii

How about not stealing money from "automatic" withdrawals" for starters with an "oops" we forgot to cancel your wife's membership....So we've been billing you for the past 6 months and no there is nothing you can do about it. Yes we know that you cancelled both your memberships at the same time but "the system" only cancelled yours so yes your wife's membership has been getting charged since then and no we can't and won't offer any relief nor refund. Word to the wise: check your billing on these guys. Like any other gym they will find a way to overcharge you and there will be NOTHING you can do about it. read more

Pros: The gym floor is clean (but not the bathrooms), most of the machines work. It's a "newer" gym (been a couple of years but that's not bad) so most of the equipment isn't all busted up. Parking is pretty convenient, although you might have to fight for it at times during peak hours. Cons: Like typical for Planet Fitness, way too many cardio and machine weights and not enough free weights. I get it they want to emphasize less gym intimidation but they're not doing anything about the clientele who come anyway so they might as well lean into what people want. The bathrooms are usually gross but that's just because people suck. Gym hours are kind of whack and this place is busy whether it's 5:30 am or 9:00 pm. Would be nice if it was 24 hours. I also dislike they upcharge 5 additional dollars for membership here compared to the mainland. If a black card membership can be used at any gym nationwide, you might as well cancel your membership here, go restart one on the mainland, and save yourself 5 bucks a month. read more

Damn I went to write this review and not even shocked to see this location has literally 2 stars haha! Anywayzzz.. some old lady named Cindy that tbh is way too old to be employed at her age let alone working at a gym came up to me with the nerve / accuse me of just walking into the gym. I was like... no lady I'm a member. I literally signed in at the desk.. check the cameras .. as I showed her my account via my phone. Then she proceeds to give me attitude about my footwear. If you wanted to ask me about THAT then just ASK. Don't come at me sideways about accusing me of not signing in lol I'm sorry you can't retire like most people past 60, but you don't need to have an attitude toward people that keep you employed. read more

Clean and nothing broke. Helpful staff. Parking is alright. It says I have to include 85 words . That's a little too much to ask for I'm not writing a paragraph for this Wait .. read more

We've been Black Card Members of Planet Fitness since their first location opened at Ala Moana in late 2017, and we're happy to see this gym expanding in the Hawaiian Islands. This new location at Kahala Mall is their third site on O'ahu but its fifth location in the Hawaiian Islands. Being Black Card members has also allowed us access to and services at Planet Fitness gyms on the Mainland in cities we frequent, such as Los Angeles, Las Vegas, Portland, and San Antonio. The Kahala location seems more compact than the other locations we've been to, but the new equipment and clean environment are always a pleasure to work out in. Shhh... we noticed that they're not as busy as their other locations, and out of consideration for the privacy of others, I didn't take any photos of the interior. However, during our visit here, we noticed fewer people sitting or being inactive at the machines while on their phones, and most were considerate to wipe the machines before and after using them. Also, there seemed to be workers or trainers roaming around the gym offering assistance to people who seemed unsure about setting up the equipment for their workout. We plan to incl,ude this friendly, clean and up-to-date Kahala Mall location in our gym rotation and exercise routines. read more

Planet Fitness - Gyms Near Me - Honolulu, Hawaii

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Brand new machines and minutes away from home. What can I say? It's perfect! So many machines, I didn't have to wait. 3 Smith machines at Kahala. I saw a friend from Ala Moana PF who also lives on this side. Dumbbells go up to 75lbs. If that's not enough use a Smith machine. More than enough weight and machines to get you where you want to be. Ab machines go up to 240lbs. More than enough to maintain my 8-pack abs. No judgment zone. Just be you and do you. Bottom Line: Close to (my) home. More than enough weight and equipment to achieve your goals. The main deciding factor is your drive to show up consistently! Reward yourself with a hydro massage after your workout. My ideal gym read more

Planet Fitness - 240 pound Ab Crunch - Gyms Near Me - Honolulu, Hawaii

Planet Finess promoting healthier living in the "no judgement zone". Love that everyone comes here are different levels of fitness, from novice to professional athlete mode. Planet Fitness has machines and workout circuits for all levels. Add to that brand new machines, machine chairs, hydromassage beds, red light therapy available...and the very best staff from big boss Rueben to all the staff, Rebecca, Kahalei, Mason, Chris, and the many more. Thank you for taking care of this aunty every time she comes in with her million questions and bad jokes (that you guys even laugh at). Absolutely love the ap for my phone which is used for quick checkins, tips on home exercises, and my most favorite feature...the crowd meter which tells how busy a particular club is before getting there. With my slightly injured knee, have been enjoying the red light therapy as well as the hydromassage beds, almost every day since joining last week. And one day I will actually enjoy that speed circuit and other strengthening/cardio machines. One question...have you ever thought of getting some Inversion tables? If you did, I would definitely be here everyday! Might even apply for a job here if you do. Heheh read more

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I can only describe my experience as splendiferous, fortutious & Peace fulfilling. Clean, nice equipment & affable Planet Fitness stewards. Dig it, dug it, Mahalo & Aloha. read more

I signed up at Planet Fitness & was excited to work out - I downloaded the app and put my credit card & checking information on the appt because that's the only way you can get billed. Well, they had a problem with my checking account and they kept taking out money along with late fees of $20.00 numerous times I got overcharged and then on top of that they couldn't get the money out of my checking account because they said they had issues with my account but I had my bank put in my information so I was charged twenty dollars $20late fees 3 times and no one told me anything and so I just decided to cancel. I got no refund or anything, no sorry You wanna quit fine , so I would not recommend this Gym it's horrible customer service. With my checking & a credit card on file I should never have been charged for late fees - that's just bad business practices/ what goes around comes around .... read more

It's a really disgusting gym, I live about 10 minutes away from this location, and I will gladly always drive 25 minutes to the Pearlridge location instead. This location stinks, some members don't know what deodorants are, the machines smell like sweat and metal, and the paper towels dispensers are usually empty in majority of the sanitation areas. Not to mention their trashes are always full. On another note, the bathrooms are also disgusting. I would sometimes go two days in a row, find a poop stain in one of the toilet bowls, and still find it there the next day. Everyone and everything smells in this gym, I have to constantly wipe the gyms and myself down because I'm genuinely afraid of catching ringworm here. I'm not trying to be mean but I work in healthcare where I deal with so much different smells so I believe that I'm very sensitive to odor and I don't believe I'll be coming back to this location ever. read more

I have been to lots of gyms on the island and I was reluctant to go to Planet Fitness for some reason. But I finally came in and did a tour and the first impressions sold me. The staff was very friendly, and the gym was very clean! I never realize how much I appreciated a clean gym until every gym I went to was filthy. I like that there is a standard at this gym and people seem to be respectful of the equipment, also all the equipment is new and updated which is nice! No rusty , dusty machines! I enjoy the amenities of the black card and so far the members have been very respectful and not creepy like other gyms I've been to. I respect the policy of Planet Fitness. Just reading the comments on here and a x member giving a bad review saying they were kicked out for taking a photo of another member. After reading thus review, I am so grateful to be at a gym that holds people accountable, and protect other members of inappropriate behavior. I have experienced situations in other gyms where I did not feel safe and nothing happened so this is refreshing to read. A gym is not just about the equipment or working out , but it's also about feeling comfortable & safe in the community. Thank you! I'm happy to be apart of this community! Aloha read more

Misleading rules. Upon joining my boyfriend and I got 1 bkack card membership. Our first visit we both were given a tour of the facilities and told we can use the "spa" perks. We were able to do so for 7 months often waited on by an employee named Cindy. One day a woman stopped us saying we are violating the membership it was embarrassing and humiliating. Cindy the woman who allowed us services for 7 plus months stood next to the woman from corporate telling me I'm not following the rules. I have since cancelled my membership and will never reccomend this location. read more

I usually go to 24 hour fitness for working out. But I decided to try out planet fitness a couple days ago because I have the active and fit membership under aloha care. I signed up a few weeks prior and had no issues. The lady manager (I think her name was Jen, not too sure) But she took the time to explain the process to me. It looks like some things changed recently at the time I signed up for employees. But for customers, the process is a lot simpler. I didn't have to pay anything. Just needed to give them my name, email, phone number and she set everything up pretty quickly. She even helped set up my app for me. If you have active and fit and want to sign up, it's a lot easier to do now. Now as for my workout, the machines were pretty good. I went on a Sunday morning and the crowd wasn't too bad. I liked that the machines count how many reps you do! I thought it was pretty neat considering I tend to forget how many reps I did I kinda wish there were more machines that concentrated on ab workouts though. I didn't try the cardio machines cus I was going to be doing a lot of walking for Pokémon go community day later in the day But the cardio machines looked so cool! Each machine had their own TV! I thought it was nice compared to 24s cardio section. My boyfriend and I tried out the hydro massage bed after working out and it was so good! We were lucky to have 2 of the beds open so we didn't have to wait. It's the best thing ever! Overall I had a pretty good first time experience there and would go back. The only thing I was bummed about was that there's not a whole lot of serious weight training because that's my bfs main focus but I kinda knew that before hand. It's a pretty good gym for me though lol. read more

I Decided to sign up. It was a good price but they do get you when you have to pay for the sign up fee/annual fee. I usually go in when it's not very busy. All machines and equipment have alway been open and available. I appreciate this location as 90% of the members actually wipe down the equipment after each use. They have plenty of spray bottles and paper towels places around the gym. Everything is clean and new as they just opened less than a year ago. I will say that the showers and changing rooms are kinda gross. Lots of hair on the ground and the drain was backing up. ****The plus side is there was really hot water and body wash. ***The water fountain is broken along with the filtered water fountain. They only have water bottles available for purchase. It's been broken for 2 weeks. Not very thrilled about that. Lots of parking and fairly safe at night. Lots of light and security in the parking lot. read more

Used to like coming here but I have one major major complaint: WHY IS THE AC SO COLD??? It's a fricken gym. Why would they need an AC that's colder than any other gym I've ever been to. I sweat a lot every single day but when I come here I work out and am unable to even sweat. It's ridiculous read more

At one point, Mink and I went to YMCA, 24 Hour Fitness and Honolulu Club. It's convenient since we could go to a gym nearby where we were to get a workout in. Unfortunately, it was obviously not cost effective. Some Yeeps told us about Planet Fitness and how affordable it was so we looked into it and eventually joined. I believe the current membership is the same cost as it was before the pandemic. After joining Planet Fitness, we ended up primarily going to the Ala Moana location till COVID-19. Fast forward and we haven't been back to the gym since the pandemic started lol. At least, not until March 2023. We knew Planet Fitness was going to open up in Kahala Mall so we waited till they did to rejoin. It's convenient for us as it's nearby to home and there is ample free mall parking. It's a shorter walk than at Ala Moana Center and we don't have to cross a busy intersection. I'm surprised there is no mall entrance though. Apparently it's a fire hazard to enter through the mall side. If it's pouring then people will get soaked before and after the gym. I'm also not a huge fan of parking in the sun. If you go during the day, your car can get hot. Make sure to turn on your AC 10 minutes or so before you finish your workout so you enter a cool car after a sweaty workout. Since they have been only open a few weeks, all the equipment is new. We didn't have any issues with any of the machines we were on. Like Ala Moana, lots of members do not wipe down their machines after usage. That's quite disappointing and disgusting but not everyone has common courtesy. Especially after a pandemic SMH. The size of the gym is surprisingly larger than what I initially thought. Customer service at the front desk was very friendly during enrollment and we love that we can use an app to enter. It also lets you know how busy they are before going which is nice. We can see ourselves coming as often as our schedules allow. A nice addition to the Kahala area. read more

Double charged me monthly fees. Refused to refund. Shady business practices here. Don't join here.

I stopped to gather info on Planet fitness. The ladies there were very friendly and informative. They spent quite a bit of time explaining what services are being offered and the programs Then they let me try the massage chair which was very nice read more

Like the location, parking is free and usually available, could use a few more machines, clean friendly staff. I use other facilities but kahala is my home gym. read more

Good basic gym, really too bad they cut the hours way early on weekends. 7pm close? Really? I could see 9 or 10pm, but 7pm is really early. Basic equipment, best to go when not crowded. Nice staff, people very courteous about wiping machines down. Lots of machines broken though? read more

It is hard to give planet fitness any less than 5 stars simply because for $25 you get unlimited workouts, showers, shower gels, tanning, massaging, shaving rooms, dressing rooms, bathrooms, etc.. all for just $25 per month. However, I am starting to notice that janitor for the men's bathroom is really not on top of keeping up. For example the bathroom is missing toilet seat papers for couple of days already and still empty, shower gels are empty in some stalls, floors are maintained but aren't the cleanest. Some showers are weak and shower heads need to be cleaned. I get it it's not a 5 star hotel but I'd be willing to pay a few bucks more just to have those issues fixed. Also we need more natural drinks and not just Gatorade with artificial coloring. Im giving planet fitness 4 stars until these issues are addressed, then I'll definitely change to 5 stars. read more

The AC in the massage BED room has been down for weeks and the staff pretends that it works just fine. I prefer the truth about broken appliances to her being straight up lied to. Fix it and quit lying about it read more

Gym is nice but beware cancellation. I cancelled my son's membership over a week prior to the next bill being charged. Despite that, they charged my card anyway saying that it must be done a full two weeks prior to when I was charged. Despite having cancelled with ample time before the charge, the manager at this location was absolutely not willing at all to refund the charge. He simply said, "That is our policy," and "I will speak to our staff to make sure they tell people in the future." Like that helps me. I think we all have been in a similar situation and most companies and managers will work with you to provide the refund. Not here. No give whatsoever, only take. Hope that $50 was worth the bad review and the loss of a customer for life. read more

Planet Fitness billing system requires you to link to a checking account as opposed to using a credit card. After multiple attempts of making sure they had my correct checking account information they still could not process a transaction with my bank and would charge me a $20 late fee every month to my alternate billing information which was a credit card. Looking at online reviews of PF I see I am not alone in my frustration. I think their business practices are suspect and a bit predatory IMO. Would not recommend as it should not be that difficult to setup and verify ones billing information. read more

If I could do zero stars I would try. Changed hours on us Then make it impossible to cancel...have to go to gym not on app and not at any planet fitness. Garbage company...rusty equipment read more

Always overly crowded, I need tried going at 5am and it's still busy. A workout takes twice as long because of the time you spend waiting for equipment. Plenty of cardio equipment open if thats your thing. Just cancelled due to their policy of letting teenagers in for free over the summers. This causes it to become a place for them to hang out instead of a gym for people trying to get a work out in.I would gladly pay substantially more for a facility that is not crowded. I tried this place out since it's the closest gym to where I live. Cancelling inconvenient, would be better if you could cancel from the app. I add 1 star since they have ample convenient parking. read more

I've had zero problems with my Black membership. I have seen people trying to share a black membership which may account for some of these bad reviews. Staff are friendly. Very few machines are ever broken (almost never). For the price (something like a $60 1-time fee and then $40/month) it can't be beat. Closed about...4 or 5 (?) days/yr. Excellent. read more

This company is a joke... u entice ppl to pay cheap rates but yet ur machines are always broken... and then u have rules about jeans in the gym wen u have half naled wearing women clothing..? Seriously make that make sense planet fitness... u guys a joke read more

Amazing gym. Great prices. Super nice employees. A win/win/win!! I used to go to 24 hr fitness but during covid they didn't change their prices and only offered 1/4 of the services. It was just bad all around. And after covid the classes were still minimal catering to the stay at home clientele.I was not happy, so here I am. Much happier and at PF!! Go purple! read more

Goodbyee ala moana and hellloooo kahala!! This location is so much better and they have newer version of equipments! Hard to tell but I think the space is about the same? They did a good job on segregating each circuit areas such as 30 min workout and abs and stretching section. You cannot enter from inside the mall the only entrance is from the outside. read more

Planet Fitness - Core machine - Gyms Near Me - Honolulu, Hawaii

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They should remove the ellipticals and some treadmills and add waaaay more smith machines because they're always unavailable but no one uses the ellipticals. read more