Since I've been back to using this location, I'm pleased to see that there have been a lot of improvements. They have rearranged all of the areas inside the gym, it's a lot more spread out with the machines, and it just makes a lot more sense. They have upgraded a lot of the treadmills and stationary bikes, and the new employees are much more engaged with the clients as is the manager. Paper towels and sprays are always full, and there's very little, if any, wait time to use the machines. Things are a lot cleaner inside the gym as well, and I've enjoyed coming back! read more

DO NOT USE THIS GYM!!! The manager revoked my 4 year membership because I brought up a grievance to him about nobody cleaning the tanning beds. I walked in today and for the second day in a row there was no paper towel towels or no spray bottles to clean the tanning beds. The tanning beds FYI, always leave something to be desired as far as cleanness by the way. The manager said that they are now cleaning it after every usage. So after I used the tanning bed today, I sat down on the couch and waited to see if somebody came and cleaned it. They did not. They then put someone in right after me. The bed was not cleaned. I found the manager and brought it up to him again, saying that you lied by saying that they clean it and I explained to him how nobody cleaned it. He snapped at me, said I was attacking him and said he was revoking my membership. All because of a health code violation.Anyone know the owner??? I bet you $100 he has no idea what is going on in the gym nor the unprofessionalism of his manager. Save your money and spend it on a gym that appreciates your patronage. I will be calling the health board next read more

Planet Fitness - Gyms Near Me - Naples, Florida

Horrible environment. A gym should be a welcoming place, but the attitude here made it feel uninviting. I wouldn't recommend this location unless they improve their staff training and customer service." read more

*Tried to join this morning but, in order to join you now have to give them a bank account info and routing number. They will not take any card as payment without your bank info. Beware, this company wants access to all of your money Which can be difficult if you decide to cancel your membership later on. read more

The manager Brian Long. He got in my face and demanded we stop working out (My female friend and I) to put back the weight we were using. He kept asking if we understood in a condescending, intimidating, and loud way then repeatedly said "NOW!". I explained I always wipe down equipment even bring my own wipes to clean them with prior to returning them and would do so after the workout. He was very harsh with his tone. So much so that another regular man pulled us aside to ask if we were alright. He has seen this man yell at his female employees in the same harsh tone and tried reporting it only to be met with the same man receiving the complaint. read more

Day 1: Tried the left rower if facing forward and the left strap on the handle has a string that will endlessly pull, so it may work if it were cut. The right rower also is non-functional because the right foot strap is broken. The main reason I went there was to do the rower. Also, the front desk staff and management told me I had to go back to my original club in NH to transfer the membership which I told them was not true. One person told me he couldn't transfer it because I don't have the black card. I said that's not true. He also said I had to go on the actual website to transfer which was not true either. I said where is the manager, so meanwhile, I was calling the NH location who was easily assisting with transferring my home club (because I had the key tag # and all information needed for transfer of "home club"). The process was performed by me on their iPad within less than 5 minutes. The only reason I am using PF is due to the ease of changing locations. Note: I chose this one over the East Naples location as it is in a dangerous plaza, so I decided not the best location for me. It also looked drab, old and dark). This club is one of the largest PF's I've seen, well, after Cambridge, MA, plus it has several extra rooms and lots of space. I wish they would fix the rowing machines immediately and not be rude to new or transfer members - as if it was an inconvenience to them to assist a member. Response: I listed the issues here, so I thought PF would discuss it with the management there since they don't care & I am not certain they would even put a "maintenance required, out of order sign" on these machines. I don't manage the gym. read more

Wasn't sure what to expect , I had been to other planet fitness locations and the upkeep hadn't been so good. This planet fitness , however , is great . Staff is friendly and courteous, the gym is spacious , and clean . Locker rooms are kept very clean . Equipment is well Maintained and you constantly see the staff wiping down equipment . Great job to the management staff at this location and to the staff . read more

Planet Fitness - Gym - Gyms Near Me - Naples, Florida

Amazing equipment!! Such a great atmosphere - Super clean gym. I don't know why this keeps making me write stuff I said what I had to say

Brian Long, the manager ruined my girlfriends & I experience. We went over there to work out in the abs section, meanwhile Brian came over harassing her during her workouts. He kept coming over telling her to put her weights back, never have we felt so unwanted in a "judgement free zone". He gave us the impression that he is sexist with a horrible attitude. He wouldn't stop trying to force us to stop what we were doing. Horrible experience!!! read more

This place is nice isn't the best location at all but it's nice. I don't know why are these people rating 1 star but I understand sometimes they hired young people and stuff. Anyways it's always full so it's hard to train legs but isn't bad for me exactly because I just do cardio. read more

Only 3 stair stepper machines and 1 has been broken for months. Staff is super friendly and helpful. Most of the Clientele has no gym etiquette. Girl was reading while on the stepper for an hour and literally taking a few steps a minute than stop and read while people were waiting. A lot of clientele leave dumbbells all over the place and don't wipe down the machines, while they sit on the machines and text and text and text. If I didn't already have a membership from where I moved I would chose another gym. Gym is clean and staff is friendly. They do a great job. Clientele needs work read more

Employees had no shame saying they don't care about making me wait a long time EVEN THOUGH I called to tell them what time I'd be there to cancel my membership. She got paid to have the balls to tell me that she had other important things to do. I looked around the gym, in the restroom and knocked on their closed doors to find ONE person to help me and the bitch I came across was an employee that really truly represents the poor ambiance of that place. Very unlikely I'd return, not that it matters since employees at planet fitness don't care anyways. Write it in your uniform so it doesn't come off as a surprise to anyone else please, thanks. read more

Customer service is terrible. Front desk isn't helpful at all. Why put someone at the front desk who isn't trained ... to do stuff on the computer .... read more

Nice gym, very clean, lots of equipment to use. I was impressed. I'm very happy with Planet Fitness compared to the last gym I was a member at. Sign in process is easy an staff is friendly and helpful. read more