The customer service is great. They are honest, and do their best with positive affirmatives....The logo, the writing on the wall, and most customers clean after themselves. read more

Planet Fitness - My work gear. - Gyms Near Me - Northridge, California

I love this gym. It's my favorite but please stop going. Y'all take over the machines too much. The less people the better for me read more

Planet Fitness - Me - Gyms Near Me - Northridge, California

Friendly and clean with ample parking. All the coins I've seen offer this and lots of open equipment in good repair and great hours.

This is a great gym ive been coming here for 1 year and a half now, plenty of parking and lots of machines to work out on, but a problem ive noticed is people working on 2 machines leaving their personal belongings on other the machine so that others wont use it, also people constantly filming or taking pictures in the locker room, it's absolutely ridiculous and its made me feel uncomfortable and when you tell them something they get defensive right away, i think the staff needs to put up a sign in the locker rooms reminding people not take pictures or film in the locker rooms, it's completely unacceptable read more

So if you go on the website, you'll see that you can get a guest pass by walking in and going to the front desk. Not so. You'll be told that's not real, and you have to sign up. As you're stood at the front desk signing up, you'll get to listen to the front desk agent calling her coworkers "b*tch n*gga" at least 5 times in the 5 minutes you're stood there. Once per minute is almost impressive. You'll also get to listen to her yell at guests as they leave, then mock them once they're gone. Then, if you were expecting the tour so you know where things are (as is advertised), that's not happening either. As you enter the gym proper, you'll notice a giant sign advertising the lunk alarm, and defines what they consider a "lunk". For a "judgement free zone", it's incredibly judgmental (especially if you arrived in a tank top, holding a water bottle). You'll also quickly learn that breathing too loud or setting down the weights too hard sets off a loud alarm throughout the gym in order to shame you. Nothing says "judgement free zone" like public shaming! Now my favorite part. There's no bench press. No squat rack. No kettle bells. No scales. An incredibly small free weight area. If you want any sort of comprehensive workout, you're using machines only. That's all if you can bear the stench. read more

Planet Fitness - An incredibly judgmental "judgement free zone". - Gyms Near Me - Northridge, California

Not bad, people seem to be nice. The negative is that smells like weed frequently. Today is one of those days. I spoke to the manager. He was very nice about it , unfortunately people smoke weed in the car and then they walking to the gym bringing all the stank! " those were the managers words" he was very apologetic. So, if you don't wanna smell weed and have a nice workout, you may not wanna come here. The manger Brian was very accommodating and opened the front doors to vent the place out. read more

I arrived at the gym at 9:30 a.m. and there were two young employees at the front desk talking to each other. They completely ignored me. The young woman who scanned my membership did it without even looking at me, and when I said "Good morning," she replied "good morning" without lifting her eyes and kept talking to the other employee. Very poor customer service. I understand that they hire young people, but that doesn't mean they should be so disrespectful. read more

The lady manager must be the most friendly and the most respected by her employees! This store is always clean and gets cleaned. So sparkly and happy gym. The bathroom never ever has something gross to see. It makes my gym time super special. We all help keep it clean as well because it's that clean. The machines get cleaned too! Thank you so much We appreciated. If I can give u 10 stars I would read more

Why haven't the Tanning bulbs been changed?? We're paying extra for this. Box has been sitting there for two months?? read more

Planet Fitness - These are the bulbs for the bulbs for the tanning booths. Been there for 2 months. - Gyms Near Me - Northridge, California

Are f-ind kidding me? They have the gym open but the men's restroom is closed. Management sucks here. The staff is awesome!

So sad that this place has gone way down hill since th new Manager took over. They have cut hours and they really don't make since, why would you close at 7 on the weekend. The overall cleanliness is a joke. I've noticed the same q-tip stuck on the baby changing table in the men's room for months and forget about letting someone that works there know because your only wasting your breath and time. Just a couple of Interesting pictures so you can make a informed decision about this particular location. I'll give them two stars only because of the convenience of there location to my place, Minus three for management, cleanliness, and hours of operation! read more

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The staff are really nice and professional. The massage machine is very nice. The only thing I don't like is a lot of people smoke cigarettes and weed in the parking lot. read more

Went to planet for my first time at this location and will never return here again this place sucks. Staff members not even 5 minutes into the place staff member rudely interrupted my workout bc I had a fanny pack not attached at my waist What a joke read more

Maybe more like 3.5 stars but rounding up. New gym with new equipment. In the morning mostly over 30/40 year olds. Prefer this to youngsters hogging equipment and live streaming their work outs. No bench presses but they have smith machines. Ab workout area has some great equipment. Space is just big enough with plenty of cardio options. Price can't be beat! Solid gym. I'm signing up w/ their current promotion. *dead roach in entrance but hey they aren't serving food so lol **couple of leaks. Puddles have some machines roped off. This was the most off putting thing I experienced. Oh well. read more

THOUGHT I'D FOUND MY GYM...NOPE I heard all the noise about ridiculous rules, water bottles, grunting, dropped weights etc... toured the Jim and thought I'd found the absolute perfect spot 3 minutes from my house, ...everybody's nice, it's super clean... And then it became about my VIBRAM five fingerbSHOES.... I will be CANCELING MY MEMBERSHIP... I've worn these in GOLD'S, LA FITNESS, 24 HOUR FITNESS WITHOUT EVEN A 2ND GLANCE... read more

Planet Fitness - Gyms Near Me - Northridge, California

New Planet Fitness location near me. Since it's new, all the equipments are new and nice. The bathrooms appear to be clean, staffs are wonderful and friendly, and the layout is straight-forward. There are multiple stations that have paper towels and sanitizing spray. Most members are very diligent in cleaning after they use equipment which I appreciate, but there are some who just leaves it sweaty and dirty.... Not cool. The only issue with it being a new branch is that you don't really know how well it'll hold up. If machines break, how soon will it be fixed? There was one stationary equipment that was out of order for a week. It's mostly empty the first week I signed up and it's starting to pick up with more people signing up. So far most members there are considerate and good. Hopefully it stays that way. read more

It's my rest day so I only came to do 15 minutes on the bike and use the hydromassage. The worker didn't set the hydromassage correctly so I only got three minutes on it. When I told another worker, she had already sent someone to my massage bed. Instead of telling that member it was a mistake and still my turn, she told me I had to wait. One of the other beds was in use and the other broken. Along with two broken toilets in the women's room. Seriously? Fix your broken equipment. So disappointed in this BS. read more

Every year is the same planet offers free membership till August to student you can't find a parking space you can't use the machines and there is a lot of kids that don't pay nothing I think if fuck up read more

Been coming here for almost two years now. There's been a lot of staff turnover since April (old manager was let go?) and a lot of the newer, younger staff when they aren't smiling to greet you or say something on the way out, they seem to have sour looks on their faces if you bring up an issue. The trainers seem genuinely happy to be there, and the management listens to my concerns. The music can be a bit too loud at times, especially in the functionality section and the locker rooms. A stall in the women's room has been closed as broken for a year. Lots of women change in the bathroom stalls instead of the changing stalls so I don't know if they need more signage to indicate there are stalls for it or not. The hours used to be 24 hours but changed at some point, which is very restrictive (especially on weekends). A lot of people do bring bags onto the floor, as another reviewer noted, and I even saw an old lady on a treadmill with a rolling bag next to the treadmill and it turned out it was a pet carrier with a dog in it! Who does that? It can be troublesome to try to go at certain hours, as well (especially during the summer, when lots of teens are there) as weights can run out. A few people like to grab 3+ sets of dumbells and keep them to themselves so they can to supersets and thus hog a lot of the useable stuff. Also, the parking spots along the front of the building are not marked so people can park like a**holes, but I'm told that is a building management issue, not something PF can address. I enjoy going to the gym but sometimes coming here is frustrating. read more

They make canceling impossible. Canceled months ago and they still kept charging me. Had to turn my card off and get a new one and basically block them from charging any future transactions. I moved hours from that location and they told me I had to come in and talk to a manager to be able to cancel. I called and did this Friday evening was told there was no manager for the entire weekend and had to go in Monday. They were completely unhelpful. Plus their gym is disgusting as well as horrible customer service. Definitely do not recommend not only this location but this company. If I could give no stars I would. One star is still to good read more

More lack of transparency and deceit. When I signed up I was told I could downgrade to the lower price membership at any time. They did NOT tell me there would be a $50 fee just to downgrade the membership. I have been a member of many gyms throughout all the cities I've lived in and have never joined a gym with such a deceitful way of doing business and having such a lack of care or customer service. They just direct you to the fine print that wasn't mentioned in person when signing up. That's not transparency. I'm honestly in shock that a business operates this way. read more

If you wanna meet the nicest trainer in your life you will come to this location. My girl Dolly!! She is so helpful, motivating, and does not judge you on or skill or lack there of. She made me a whole plan and kicks my ass every time I work with her. She's amazing!! Gooooo Dolly. Thank you for kicking my ass girl!! Her name is DOLLY read more

Omaida is amazing! She took the time and answered all my questions about my membership and showed me how to navigate the app. Also took me through all of the black card services. Overall very helpful and sweet! I look forward to seeing her every morning! She remembers my name when she greets you, is super encouraging, and manages this store effortlessly! Honestly It's cleaner and better stocked than others in the area! I couldn't say enough about how great she makes the experience! read more

When you call in employees argue with you over how much money they actually take out of your account. When I signed up, I was c given a 24 hour schedule of When it's the most busy and when it's the least busy. I'm here now at facility a b d they are closed. I am canceling my membership, for 1 thing, it isn't $10 or $20 per month. They take out double the amount. I can't even work out when I want to. They are closed. read more

Planet fitness northridge has an amazing worker named Talita. After dropping my AirPod case inside of the stair master I asked multiple workers to help but were hesitant to do so. However Talita took initiative with a friendly face and helped me retrieve my AirPod case. She is an amazing worker with great customer service who deserves a raise! read more

If you come from another area I guarantee you that you won't feel happy at this planet fitness. It needs more space, it's overcrowded and I'm not just talking during peak times. The machines are crammed together and it's impossible to nearly have enough space as I've had at other locations. You need to SIGN OUT machine equipment like ropes which I find ridiculous since we're paying for the membership. Very low funded planet fitness compared to other planet fitnesses I have been to. Save yourself the trip. read more

Change in staff in the last month is horrible! So much for keeping machine clean. There's No paper towel, no spray, no sanitizer. We made staff aware and all he did was shrugged his shoulders and say he couldn't do anything about it and just continued to look at cameras (which was creepy itself). Someone needs to hire better people or people that actually do their job besides sleeping on the job. read more

Annoying gym to come to some of the staff act funny at the front desk and act like they don't know/recognize me making it seem like it's such a big deal when my boyfriend's keytag on his phone can't be scanned because his phone died. Even though WE come here almost every day super early in the morning. But I understand I guess it's because I'm just on a guest pass and not my own membership so I'm not a priority. When I actually did used to have my own membership under my own name LOL. They need to work on treating guests better if they want more members. read more

I'm trying out gyms in the area. I've already tried out Crunch and LA fitness. I wouldn't go here only because I want free weights and squat racks but as just like a casual gym goer that wants a variety of machines, dumbbells, cardio, I think it's the best in the area. Super clean. Machines are pristine. read more

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New manager Brian was extremely helpful in creating a new membership, other team members were also helpful with equipment

We've been going to this gym for about a year suits up 1st opened inside it's immaculate and clean 24 hours A-day There's been vomit on the side rock outside in the front door for about 2 weeks hard for me to believe they just expect members to keep stepping over instead of somebody cleaning them read more

The staff is great , very educated in the service and amenities they provide. They have always been helpful and welcoming . Most people don't clean after themselves although there are signs up to do so like every other gym. This place deserves more credit . read more

Desiree is amazing when I want to check in she smiles & very professional. She is very familiar with all equipments which is very helpfull please hire more individuals like her. P.s She needs a raise Sean Damavandi read more

They've been hiring new people, and they seem to be hard workers. There hasn't hardly any RockBot it hijacking since my previous review either. There have been a few patrons who leave paper towels at machines, but the staff do rounds and pick them up. My only complaint right now is that often when I get on a treadmill and turn up the speed, the machine can get kind of wobbly (i have to put my towel in the cup holder with my water bottle or it rattles around), but this is easily fixed as I've seen the manager showing employees how to re-tighten something on the bottom. The machines themselves are sound, tho. I think of they adjusted the machines more that would fix the issues. read more

This gym has mangers that are so rude.I've been paying $30 a month so I had access to massage beds and tanning rooms.I asked the manager how often they change the bulbs on the tanning rooms she said they don't they don't clean them and the handle to close it is broken,dangerous,and held together with yellow tape.The managers of the gym are Maria and Melissa. They both refuse to give their last name so they can be rude to people without repercussions.I know this because I called them from my hospital bed to ask for a freeze on my membership and was talked to like I was a second hand citizen.After refusing to freeze my membership with the form they have online I asked the manager named Melissa to cancel it she said she would and hung up on me. read more

I am not a gym person. I was attracted with the ad for $1.00 down and $10.00 a month so why not try. I'm glad I did. I enjoy going to this planet fitness in Balboa.the place is clean, staff are friendly especially Connor. He is there Wednesday and Sundays. He has a sweet smile and pleasant voice. I feel stronger and I feel that the muscles on my legs are firmer. read more

Updating my previous 3 review. They hired in some good staff. Especially after 7am. Those guys have god customer service and are always multitasking and cleaning. The gym has improved so much. Bathrooms aren't as disgusting. Equipment is clean organized. And the environment is overall what you'd like in a gym. Knocked off a star cuz only 1 out of 3 of the hydromassage chairs work correctly and that can be frustrating when you're paying the extra $ for the black card. read more

My husband and I were going to join. We took the tour and liked the variety of machines and the "No judgement" environment. So waited patiently for one of their iPads so we could fill out the info while there. What turned us off from this facility was the fact that they wanted our banking information. The gyms my family joined only required a credit card, but Planet Fitness wanted a credit card AND our banking routing number! In this world where nothing is private anymore, I don't have to make it any easier and freely hand out my routing number so some strangers can get their hands on my accounts. Really? I can buy a car and even a house without supplying my bank info. I think In this case they've gone too far. I'll get my exercise elsewhere thank you. read more

I will give credit where it is due, the staff is good at cleaning the gym. Talita and Bryan (purple shirt not manager) make the gym look great. But as for the policies... they need to replace the manager at Northridge (Bryan the manager) and the area manager (Melissa). They need to bring Maria back to Northridge because the way the club is ran now is terrible is what I heard from some of the staff. Planet fitness is not honest and they worry about their branding rather than how the members feel at the gym. The purple shirt staff is excellent at their job, but Bryan and Melissa are not person people so do not expect anything good from those people. Shout out to Encino, Chatsworth, Van Nuys, and Granada hills for understanding how to run their clubs. This club is struggling with their management, and they either have to change their perspective and care or go somewhere else. It would be better for Planet fitness as a whole if they did. read more

Was pretty nice, then they cut their hours! No reason not to go to la fitness now will miss late night tanning here