If this review was done around the last two months ago. I most likely would of given this place four stars. But at this time it's a no can do. I'm sorry but I do not agree as a paying customer should wait for a turn on a piece equipment that is being occupied by a none paying individual-s that are allowed free entry from the ages of 14-18 providing proof of school ID. IT'S IS A VERY THOUGHTFUL IDEA BUT LETS HAVE SOME GUIDANCE. PAY & WAITING IS NOT MY WORK OUT. read more

Not good at all. Now that the GOOD Manager is gone. They went through another manager ...she was horrible. Now another Manager (Josh??) - horrible! What's wrong? 1) it's dirty and smells like BO 2) hours are limited compared to other PF 3) showers are cold and the soap dispensers are always empty 4) equipment is broken for weeks at a time 5) HVAC sucks - too hot or too cold (smells bc they are too cheap to run the AC and dehumidify this the BO) 6) all this while employees stand around and chat with each other 7) no one polices the wiping down of the machines It's broken, the whole place. Too bad... read more

Yeah yeah... it's the New Year, time when everyone and their cousins join a gym to get back into fitness cuz ya know... same. Cliche me. Now for real, was a member of LTF for over a decade, and XSport for at least 2... paying 80 then 50 per month was not something I wanted to continue doing when the visits were dropping to 2 or 3 per week... so I took a hiatus when I had to commute 3 hours daily to the city. Anywho, FFWD a couple years and a couple sizes up and I'm like... new decade, new you Biatch. Here comes some pop ups... $24 a month, all the locations... new one in Palatine with new EQ... and no contract? Sold. Bonus: Massages and Red UV Shaker Platform . Classes, nice machines... I'm excited. Also, it helps if you're a fan of Purple ‍ read more

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My husband is a black card planet fitness member. We are in Illinois from Texas. First employee couldn't figure out how to add a guest on app. Second employee said, you can't workout because you're wearing sandals. I explained I have orthopedic issue and can only wear these closed-toe Keen shoes. He was rude and said, they're sandals, you can't workout here read more

Planet Fitness - Keen closed-toe shoes with orthopedic insert. - Gyms Near Me - Palatine, Illinois

Where do I start.... The smell of this place! Oh my God it's between moldy and dry feces. Specially inside the bathrooms. What makes it worse they try to mask the smell by using these plug ins every where! The AC is always broken specially at the back area of this so call gym, therefore the ceiling fans are blowing so hard it makes it such an uncomfortable and unhealthy environment to work out! I really hope one day they get inspected and yes close this place! I have been at the location in Milwaukee Ave it's so clean u can really see the difference between locations. read more

Customer service. It does not exist here. I know that it's not a well-paying job and not really meaningful, but there's a basic level of service you have to provide when you choose to work in a job like this one. I lost my pass card and stopped in to get a replacement. I walked up to the counter where *four* employees were standing around gabbing to each other. I waited to be acknowledged by them (as someone with basic customer service skills would have done). One of them stopped talking--and looked. right. at me.--then went back to talking to his co-worker! I finally said, "Hello" and they stopped talking. This is how the conversation went: Me: Hi. I lost my pass card and I'd like to get a replacement. Employee With No Customer Service Skills: We don't issue replacements any more. Everything is done through the app. Me: I don't want to use the app. Employee With No Customer Service Skills: We don't issue replacements any more. Everything is done through the app. Me: Fine. Cancel my membership. And that's how it went. No apologies for the inconvenience once he learned that I didn't want to use the app, no offer to see if he could do anything to get me a replacement card. Nothing. He just repeated himself. I might as well have been talking to a phone tree. The other three employees stood there like fence posts. This place obviously doesn't provide even basic customer service training to its employees and it shows. They basically didn't give a shit. So neither did I. No more money from me, Planet Fitness in Palatine. And you now have this well-deserved negative review. By the way, Planet Fitness is a franchise, which means that they're each operated by different people. If you like Planet Fitness, go to another one (or try your local YMCA if you don't like them), but absolutely avoid this one. They don't deserve your business. read more

I am so excited this location opened up. It was about time the village of Palatine brought one of this gyms in the area. Perfect location for myself since I live right around the corner. As soon as you walk in you notice the open concept of the gym. However machines do not look like they are cramped together. There is enough space in between. Today it seems kind of slow it may be because they recently opened that not everyone knows they are here. I love that everything looks so clean but that's how most planet fitness gyms are. Always clean and machines ready to use. I'll definitely attempt to come here more often especially knowing that they are opened 24 hours a day it's a big plus. P.S I hope everyone that works out at planet fitness gives this location a try. It's superb!!!!! read more

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HEADS UP! They literally steal from your bank account. Better check daily to see what they've taken! From December of 2020 through May of 2021, they charged me once/month, as they should have. Once they got tired of only being paid the rightful amount, they began charging me twice/month (for the full monthly rate both times)! From June through December of 2021, they stole a total $184.48 from me. And maybe you too? Once I realized their scheme, I attempted to speak with the manager in this location. Every time I visited in person, he happened to not be there. Every time I called, "he just left!" (what are the odds!). Anyway, I provided my contact info each and every time, and was assured the manager would reach out to me (It's been two weeks and I'm still waiting... ) The extent to which he cared to help, was telling his front desk person to tell me to go to the AH location and speak with a manager there named Katie. That's it. What a great manager! Short of passing the buck to another location, he's done absolutely nothing - nor does he care. Katie has at least pretended to care. Although, she told me they'd refund the money they stole within 7-10 days (has not happened). When I didn't receive anything after 2 weeks, I contacted her last Friday to ask what was going on. She said she'd know more on Monday and contact me at that time (once again, never did. Anyone else see a pattern?). So I had to reach out, once again, because there's no follow through from anyone at PF whatsoever. Finally got a hold of the Palatine manager today and asked him why all my attempts to speak with him have been ignored. He made a whole bunch of excuses and said he's been taking a lot of time off! I quickly reminded him of all the issues I've experienced from his club and PF in general. He basically said he doesn't care, refused to address the phantom 'duplicate' account they created so they could double charge me, and said there's nothing he can do. After all this, I told him I have no choice but to report this fraud to my bank, the Office of the AG, and the BBB to get my stolen money back and hopefully protect other customers from being victimized as well. His response -- "have fun with that!" It's been a few years since I've spoken with someone so callous and arrogant. It's no wonder their membership numbers are crashing! In summary, what you have here is a horribly managed, unscrupulous company devoid of any integrity. My experience with these people couldn't have been worse. Thankfully, there are so many other options nearby. Go anywhere else! Literally, anywhere! You'll be very glad you avoided this place. read more

The tall employee that works there at night does not help any of us or his co worker at the front. I have needed help getting set up for a hydro bed and every time Ive spotted him either outside or hitting on girls. All while he leaves his poor coworker to manage an entire gym alone. In the mornings the customer service is exceptional and I see a great balance between customer service and managing the gym. It's been about a month now of coming at night and i've withheld from writing a review but it's gotten out of hand. I was thinking of signing up my daughter for the summer program but after seeing how he talks to every girl and interrupts their workouts i'd rather not. I went to the Lake Zurich location and was amazed at how nice the staff was and it's cleanliness during what was seemingly their rush hour. Will probably be going there more often. read more

This gym has decent equipment and most of the staff are pleasant and try to do their best. However, conditions have taken a nosedive & worsened recently with the COVID situation. Often you'll find some (to many) members ignoring PF's very clear rules. Those of us who are responsible & care about fellow humans and always do the right thing by wearing our masks (and having our vaccinations & boosters) and cleaning up after ourselves now somehow have become unwelcome and have been shown the door. Apparently this was from the fact that speaking up against the violators is disallowed. Nothing like blaming the victim. The new manager there needs to work on his leadership skills. Look elsewhere to work out. read more

i've been going to health clubs and gyms for the past 30 years & planet fitness is the best of both worlds. This Palatine location has every piece of equipment you could ever want to use for training so many cool new pieces to try & super friendly staff it's very clean (it's brand new) PLUS open 24 hours and you cannot beat the price it's amazing read more

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I worked out here as a guest of a friend. I was impressed at the level of cleanliness and attention to mask mandate. Staff were friendly and helpful. read more

I have been a member of several gyms over the years including Anytime & Crunch and this Planet Fitness is the most welcoming atmosphere. The front desk staff are so friendly, always smiling saying "good morning" and "have a great day" and never pressure me to upgrade my membership which is refreshing! I really appreciate the "No Judgement zone" slogans throughout the gym. These mental images are a wonderful reminder that it doesn't matter where you are in your journey....what matters is a sense of belonging. This gym has all the equipment that you could ever need and more! It's always clean and the locker room is very spacious! $10/ month and I'm happy. read more

Planet Fitness - Gyms Near Me - Palatine, Illinois

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Would love to give this place 0 stars. I have never even set foot in this location, but the lack of service I received through the phone alone dealing with an issue (still unresolved) since FEBRUARY is totally unacceptable. For context: I signed up online at the end of February 2020. The situation with Covid escalated shortly after, and living with an at-risk individual I did not feel safe using the facilities and picking up my key to finalize my registration. The gym closed shortly after per the lockdown from March-June. I was billed mid-March for $22.99, and PF instated an account freeze across all accounts shortly after that. I called the day they reopened (I believe it was June 24th) and asked to cancel my membership because I did not feel comfortable going in while Covid is still ongoing, and given the situation I don't know when that will improve. Someone cancelled my membership for me and told me they'd refer my request for a refund to the manager, who would just need 1-2 days to look into it as they don't do their own billing, but use a third party company. I said no problem and waited for a call that never came. I have called over 6 times, and every single time I called I was told no manager was available on a variety of days--Fridays, weekends, weekdays. Every single time I was promised they were writing down my information and would for sure have the manager call me within 1-2 business days. The employees I spoke to were apologetic and polite, but kept telling me that the manager was the one who would need to get in touch with me. The 4th time I called, I spoke to someone named Colin. Colin assured me he was not the manager and this was out of his control, and at first tried to brush me off by saying they're not taking any refunds from the Covid period because they issued "credits". I again explained I'd never set foot in the facility or even finished my registration, so a credit would not help me in any way because I am not going to be a member at the gym going forward. After overhearing someone in the background tell me to call corporate, Colin changed his tune from "Nothing I can do" to "Let me look into it and have a manager call you back." Another two weeks passed, and the 5th time I called I was told no manager was available yet again, but that he would be in on Monday and his name was Colin. I didn't put it together that this was the same person I had already spoken to. I called today and finally got ahold of this "manager"--imagine my surprise when he told me today that he is in fact the manager, he knew exactly who I was and remembered our conversation. He resumed his rude attitude and basically told me it's not his responsibility if I chose not to come into the gym during a pandemic and that he was refusing to send a refund. He insisted repeatedly that this was MY fault somehow, and had a total lack of empathy for my safety and reasoning for not coming to the gym while Covid was at its height in the US, right before lockdown. He never once apologized for the fact that I've had to follow up on this for three months straight, never apologized for his lack of response. I got an "oh yeah, I didn't get around to calling you back," when I confronted him about his last promise. I asked him for the general manager's information and he informed me he IS in fact the general manager (despite previously telling me he wasn't a manager and this was all out of his control). I asked him for a corporate number and he refused to give it to me, claiming there is no PF corporate. I called awhile later and was told by an employee that Colin is and has been the manager the entire time he has been at the Palatine PF location, and that if I am having an issue I CAN in fact escalate it to corporate. Colin had zero remorse, compassion, or understanding for the situation and was overall extremely rude. I would absolutely never want someone like this overseeing my health and fitness, and I hope this will help someone else from being stuck in the same situation I am with their funds. $22.99 is not going to break the bank for me by any means, but it's the principle of it at this point, as well as the profound lack of care, attention, and customer service. I ended up having to file a claim with my bank that's pending resolution. My brother is a member of PF and told me that the Palatine location may have better machines and layout, but he frequently chooses to go to the Arlington Heights facility because the staff is that much kinder and attentive. Don't waste your hard earned money at this particular location/franchise, and most especially I hope no one else has to deal with Colin the maybe-maybe not manager/general manager/employee directly. read more

Like planet fitness a lot. They have great hours, lots of equipment and for the minimal membership fee you get to tan and use their other amenities. It's a deal to belong to PF. read more

Beware, if you cancel your membership, they will not cancel it. I had to call and complain because they kept charging me. They finally refunded me for the month. However, customers should not have to put up with this. They also keep changing their times; they are open, and planet fitness advertises that they are all 24/7. I have a feeling all planet fitness locations are like this. read more

Decent enough gym. Also kept extraordinarily clean in comparison to most commercial gyms. My disappointment stems from the lack of Covid protocol enforcement. My wife and I joined this gym last January as they were really taking a leadership position on the matter. Now, they have all but given up. The governor has mandated that masks be worn over the nose and mouth at establishments such as gyms. Here, you will see a variety of conformance (mask over mouth/nose), mask only over the mouth, or none at all. The last two scenarios comprise anywhere from 30% - 50% of gym goers. It varies with the crowd. The management no longer actively walks around to enforce said rules. So it's slowly becoming the wild west. Too bad. read more

All the employees are very rude and very stand offish, they don't wear their masks when up at the front desk, which they never leave. They are sitting on the back counter, and doing nothing but talking amongst each other. All of the treadmills have previous sweat stains on them. And the gym is about 95 degrees. Beautiful location just the customer service is trash. WILL NOT BE RETURNING TO THIS LOCATION ALONG WITH NOT RECOMMENDING TO ANYBODY. read more

I canceled my membership in person. They continued billing me for 2 months until I noticed. I called them up to ask for a refund and the manager, Donovan, refused to assist. Said there was no proof that I ever canceled. I asked for a corporate phone #. He could not provide one. Please avoi read more

No thanks. I won't be going back to any Planet Fitness Centers ever. Hours keep changing for a 24/7 facility. Also when trying to cancel, they do not honor it. I had to call them to figure out why my subscription has not been canceled. Was told they couldn't find anything on the account. Finally, they canceled my subscription over the phone. Customers should not have to deal with this. Mind you to cancel you have to either a certified letter or like I did go in to cancel. read more

I dont recommend this gym because the hydro massage beds don't work properly. The jets spontaneously turn on and off. The gym has not done anything to fix this. read more

I think relative to other gyms, this place is doing a very good job of keeping the place clean and spaced-out amid COVID-19 concerns. They are very attentive to replenishing paper towel dispensers and even allowing each person their own bottle of disinfectant to carry around. However, in my first visit since the start of lockdowns, I was uncomfortable when I saw an individual who appeared to be their own trainer/manager yelling and laughing about (thus spreading their own droplets around more than regular talking) and not wiping down equipment after using it to train someone. I was bothered already but I saw them go behind the check-in counter I was appalled than an employee would not display proper social distancing behavior, especially in a place with more possibility of spread like a gym. Also, the gym does not make it clear at all whether you have to wear masks all the time, only when moving between equipment, etc. The OTHER employees kept their masks on at all times but besides them, mask use was very inconsistent. I was hoping to return to my normal gym schedule but am put off by what I saw in my first visit back. read more

The pricing is a complete scam. The employees there have a disregard for being honest and upfront about hidden fees. On the classic plan there is a $60 cancellation fee if you don't stay for a year. This fee was not brought up to me up front and I planned to use the membership for three months. I was completely blindsided by this and called their customer support. I talked to Colin on the phone and he was argumentative, rather than helping me find a way to resolve this issue without losing $60 for a hidden fee in the fine print of the terms and conditions. I ended up paying $130 for a two month membership. Worst gym I've ever been at! Don't get scammed too! read more

I LOVE this location! Not only is the staff friendly , but it has always been a nice clean location, especially now with everything going on with Covid I am really impressed. One thing in particular that puts this location above others I've gone to during these Covid restrictions, is the fact that each member gets their own bottle of disinfectant to clean the equipment. Other locations I have gone to, not only do not provide the members their own bottle, but also do not stock enough paper towels to clean the equipment. The staff here always seem to be cleaning as well, which I REALLY appreciate and that too puts this location ahead of other ones I've gone to. I drive roughly a half an hour just to come to this one and have done so even before Covid. Keep up the good work Palatine!! read more

This planet fitness is by far the best gym I've been to. And I've been to all of them. The trainer, Jacob, is phenomenal and knows what he's doing. Probably the only trainer who dedicates his one on one time to properly train the client. I've seen so many changes in my body because of Jacob. And the staff is amazing. I've become so friendly with everyone! read more

Walked in to sign up. Lady at the desk just seemed like she doesn't care about her job but still proceeded to start the process. Filled out all the information gave my cc info and was almost done and got to the part that they needed a check for reoccurring payments. Didn't have one on me because who really has checks anymore. Was told I can't work out today and needed to go home and get the information (even though they say on the website you can try it out for free for a day) Also asked about personal training. They provide it for free which is nice but it's one person and you have to some how get in the schedule. Since most people have to work during the day and probably can only work out all during the same hours it is quite impossible to schedule a time. Asked if there is someone I can pay for training and there is not. The lady got irritated with my questions and the personal trainer was on his break and couldn't talk to anyone she said. Only reason I came here was because it's right next to my kids practice. I guess you get what you pay for read more

My son and I went in last night and they couldn't have been more pleasant. They didn't try to upgrade anything and there wasn't any pressure to join.The people working there seemed to enjoy their jobs which is a breath of fresh air in this day and age.I like the no judgement zone atmosphere and immediately felt comfortable. I am sure I will enjoy working out there as their vibe is very positive. read more