This place is horrible. I walked in and had to wait for someone to acknowledge me. There was 4 people behind the desk just talking. Almost 5 minutes later a guy said can I help you. I said I'd like to join he said on then gave me to a female. She was rushing everything. So i asked for her to show me around. What she did was took me over to the front of the gym and pointed at things and that was it. I asked if there was trainer's here. Because I'm new to this. I was very sick for years and had multiple surgeries. So now my Dr gave me the ok and I'm trying out new things. She then told me no there are not trainers. But i can ask other members to show me. At that moment I said ty and walked out. How can you treat people like this and think they would want to give you business. Very ignorant and rude ****UPDATE **** I did call and was told I'd get a call back and I got nothing at all. I stand behind what I say. Terrible employees and service read more

The short in stature and communication manager just stated he makes money from "stupid" consumers who forget they signed up for service and continue paying after many years after signing contract. The neck tattoo unkept tiny boy should be replaced with someone who cares about customer service. read more

Convenient to get too. This gym has a good staff that welcomes you. Equipment is clean and works good. read more

Planet Fitness - Gym - Gyms Near Me - Pittston, Pennsylvania

While this gym has tons of cardio machines and strength machines, my husband and I like to do the 30 minute circuit. We are busy professionals and the 30 minute circuit is perfect....when we can complete it. There are always people in the area that camp out on machines who are not doing the circuit. They are rude, do multiple sets, and never change when the traffic light changes. We usually politely ask the person if they are finishing up after the light changes and we are always met with member hostility and rudeness. We then go get a staff member, sometimes they do something sometimes they continue eating or chatting up front with girls. Just today my husband complained to Paris, he said he would be there in a minute, then 10 minutes later, he was at the front desk eating tootsie rolls and staring at us like we are crazy. There was one time we got the manager as a woman was threatening us and videotaping us on her phone. Not only were we enraged that the manager allowed the woman to do it, but he should have cancelled her membership. Supposedly he had her delete the video and pictures, but we have no way of verifying this. We are fed up with the staff not enforcing rules, paying for a service that we cannot use, and the members and staff acting like we are doing something wrong when we actually do the whole program! There's a significant staffing and management issue at this location. We are tired of being made out to be the bad guys when the staff should be monitoring the gym. If the staff cannot do their jobs then we want our membership cancelled without a termination fee. We'd rather pay more and go to a gym that is run appropriately. read more

I deleted my last review because I thought maybe the person had a bad day but after talking to them again today and crying and him laughing in my face I decided to write this review again as well as report him to the Better Business Bureau. Late August I called in to planet fitness to ask why I was being charged because I didn't get the email that they were going to start charging again because they sent one email and it didn't seem to get to my inbox. The supervisor got on the phone his name was John he was kind of treating me like I was threatening him on the phone and kept telling me if I don't talk like the way he wants me to talk he's going to hang up on me. To be fair I was being sarcastic because I told him I live with someone who is over 70, And I didn't feel comfortable going in there. He thought that I was cursing at him when I wasn't I was talking to my sister in the background and we were just exclaiming how it's kind of messed up how they're handling the situation. During this conversation he told me that if I come in before the 15th and cancel my membership that I will not be charged for September he also said that I can send a letter. I'm not trusting the letter because I didn't get the letter, I decided to drive down in take a chance and cancel it right there. There was a female that helped me she told me I wouldn't be billed again she printed out my a statement saying I won't be billed again. She also tried to get me to stay I told her I have no job. The 17th comes and I am billed, I called up again and to figure out what was going on John gets on the phone and says I've told you last call that you had to cancel by the 10th. He told me the calls are recorded I said can you please get the call that was recorded and listen to it because you told me the 15th. This man starts egging me on and trying to instead of calm me down he's trying to rile me up. He's escalating the situation he's laughing at me he's telling me if the person in my background doesn't stop talking he is going to hang up on me. My voice is shaking because I'm being lied to I just lost my job and this is now 50 some dollars I'm losing, I was fine with the 26 because it was my fault but the $50 is not my fault. I'm almost in tears and this man is sitting there laughing at me like this is a funny joke and then he starts screaming into the phone I told you you could send a letter didn't I? Literally yelling into the phone saying that he told me I could send the letter. I'm crying almost begging for him to listen to me saying "you also told me that I could come in before the 15 and sent you you have a recorded line can you please look it up and listen to it because you said the 15th you said the 15th". Obviously because I'm being so shaken up and I'm crying and someone could see me being so upset, they are saying wow this guy is an asshole that's not my place to say anything I can't control what other people are saying in my vicinity I can't say please stop saying that that's the most I could say and that's what I said. He starts to get smart with me even though he's been smart with me the whole time, I ask him please just be professional with me and talk to me because you told me the 15th. He kept repeating to me "I'm not going to give you the answer you like, so I don't know what to tell you." All I wanted him to do was listen to the tape because he said the 15th. I have paperwork saying that I was not going to be charged again and then they charged me not only that this man is telling me that I should've sent a letter in the mail and he screaming into the phone and then he screaming at me for people in the background talking and he's telling me that he's not fighting with me he's fighting with me. I just can't believe there's so many people who want a job out there and could be professional and talk to people with respect and this guy who treats me like a piece of trash has a job. This man didn't care anything what I had to say and it's sad because I wanted to go back to planet fitness, I just didn't have a job at the moment. I did say that I was going to write a yelp review and a Google review and he said well now you're threatening me, and that wasn't a threat that was just saying I can't do anything you won't give me the name of the manager above you you won't give me the owners name you won't help me with any of this you won't listen to the tape you won't even talk to me like a human so I am going to write a review. If there is someone higher than John in the Pittston Planet Fitness, please reach out to me. read more

This is one of the cleanest gyms I've ever seen. They have plenty of machines, the desk people are quite friendly, and its just an overall easy atmosphere to work out. I'm hardly a guru at this stuff, but a place has to be nice to keep me coming back. read more

If you are a senior or a latino you don't want to step foot in this gym while john f norman the manager here is there and especially if he is surrounded by his new younger female staff, as a manager he he should be setting good example to the new staff and not the one he demonstrated in front of them by trying to intimidate me when i ask his repeatly saying do you know how to spell it, very sarcastically and yelling in front of all customers and new staff and saying that i was lieing to them all because i had saying which i have been doing at planet fitness since 2009 on and off with all other well humor staffers all other all ways had displayed outstanding attitudes likely possible none trained by mr. norman who was complaining that he had been in the gym since 5am with an attitude, people that work with the public should all way be more connected with the public NOT disconnected in that manner mr. norman has no sense of humor and should not be allow nowhere near the public this is very bad business practice, no apologize from him instead he kicked me out of the gym saying get out of the gym and the he cancelled or froze my membership in and email with a pdf for policy violation with nio explanation of what policy I am a disable veteran and don't deserve this type of treatment from any one more less a young person Thank You for your attention to this matter read more

Tried to join do not have a checking acc. pay cash or charge or debit acc. in this day of paying on line or using adebit card why would I need a check asked why I could not use a credit card was they got stiffed on account doesn't make séance to me Judge Free Zone HAAAAAAAAAAAAAAAA! This is what Planet Fitness Thinks of People. read more

I tried to join Planet Fitness Pittston this week and got turned away. The desk person told me they wanted to link my membership to my checking account. I explained to him that I just moved here and would be setting up my checking account this week, but I wanted to start working out right away. I brought several hundred dollars cash with me and offered to pay for a 1 or 2 year membership term up front on the spot in cash. He told me they don't take cash. I then tried to give him my credit card to either pay for a year or 2 up front right then, or to bill my card monthly---whatever they prefer. Again I was told this wasn't acceptable either. My employer has one of those prepaid debit card things that our pay is direct deposited to, so I offered the debit card as well. They wouldn't take that. I asked if I could at least pay cash and work out and then give them my checking account info this week when it was set up to continue billing montly. This also wasn't an option and by this point it was obvious that they really didn't care if I joined or not. I was totally dumbfounded that here I was, begging them to take my money for a gym membership in either cash, credit card, or debit card---their choice---and they flat out refused. I wrote an e-mail to Planet Fitness headquarters just to tell them that I wanted to join their gym and was hoping they would find a way to either take my money or take a payment and let me work out until my checking account was active this week---again their choice however they wanted to do it. I got an e-mail back saying basically "sorry we accept what we accept---best of luck to you." At that point I obviously decided I really didn't want to join their gym anymore so I called the 2 other most popular local gyms. The people at both of them had a good laugh at the fact that I was begging Planet Fitness to take my money and they just refused. Both gyms told me that they were more than willing to take cash, credit, or debit---whatever was easier for me. Obviously I'll be joining one of those gyms instead. If this is how Planet Fitness treats their customers when you're trying to join, imagine how they must treat you once they already have your money. read more