Not a bad gym in queens regardless of the other bad reviews,as I was able to freely use the workout equipment with no wait or problem . Place is kept clean and organized with all the modern gym equipment in good working condition. The staff was helpful when I ask about my membership and the lounge area was a good place to relax after doing my lite workout..No issue at all , 4 stars on my yelp meter. read more

It is always crowded . Often people sit on machines and do not work out. If you ask someone how long they will be sometimes they are polite and sometimes rude. I often see people using machines and not cleaning them off when they are done. I guess I will try the one on northern blvd its biggernand in a safer area. read more

I hate this place. Not only is it tragically over subscribed, the neighborhood workout style is to lean on or sit on the machines while your fingers do the walking over a cell phone screen. Just walk past sometime and see most people taking up machines while scrolling their screens and doing nothing else. Frustrating if you want to be in and out after an intense workout. read more

Great gym, but there's currently a thief clipping locks in the men's change room. Best to store stuff outside the locker room where it's monitored by video. read more

Updated: If you think it couldn't get worse... Now that health clubs are open again with limited occupancy, this gym is a complete nightmare. You WILL wait on line outside for 25-35 minutes to get in, because almost every patron thinks it is their own personal home gym. Imagine standing outside in the bitter cold, and three feet behind the glass, you see oblivious people sitting on equipment and playing with their phone. This is not a rarity, I promise that 75% of this gym's patrons with spend more time on their phone than working out. That is not an exaggeration. Planet fitness: GET THESE PEOPLE OFF THEIR PHONES. Create a policy and enforce it. ALSO: Open up more gym lockers! 90% of them are zip tied. And since the majority of people don't use locks and just throw their clothes in a locker, you have to touch/open several lockers before finding an unused one. This completely defeats the purpose of try to stop the spread of covid. I don't know what IQ these owners and managers have. read more

Planet Fitness - GET OFF YOUR PHONES! - Gyms Near Me - Queens, New York

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Please kindly fix the broken machines that has out of service for months (lat pulldown, outer thigh, glute extension

This fitness club is okay. I gave it two stars because the front desk associates (especially Anthony) were kind of rude and unprofessional. This was last night (Monday, January 22nd, 2024) at 7:01pm. I understand that they are young and want experience in the workforce and upfront was kind of crowded. However that is not how you represent yourself to the general public. I used to be a supervisor and this type of behavior was not tolerated. Other than that the clientele was friendly and the club was clean. To management - please train your staff to be respectful toward the general public. Thank you. read more

Am so happy to have recently joined the Planet Fitness at 86-01 Roosevelt Ave.. I was helped by Jessica , a very friendly, efficient , knowledgeable staff person . She is a keeper!! I also got to meet Lissette a really good manager. Looking forward to coming back here soon. .. read more

Terrible gym u have minors playin with weights dirty and half of the machines are not working only thing that was suitable was the ladys locker room everythin else was gross read more

Avoid if possible. Weights left all over the place. Machines are taken majority of the time by groups of kids. Theres only one seated squat machine. Never coming back read more

I used to enjoy starting my morning here but this place more has been "managed" into eating a giant bag of warm D's 1) They are now coin nazi's for the massage chairs where other locations provide 2 with a smile (keep in mind they're not real quarters) 2) I find it very odd that all the old friendly staff are gone? 3) the 30 minute workout circuit area in front of the counter always has someone hogging a machine yet no one from the counter says anything to them when they're in the way of letting ppl complete their circuit 4) No one wipes down machines after use, so yay sweaty germs 5) tv on the bikes don't work and if they do learn how to lip read because the caption button def won't work Oh yeah and remember this place eats a big bag of warm D read more

Planet Fitness - Great workout and now massage chair, yay! - Gyms Near Me - Queens, New York

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I give this facility 2 1/2 STARS for the following reasons: This review applies only to the basement facility since the Front Desk and Cardio are located on the first floor and I haven't used it much yet. This gym is located in a minority neighborhood Jackson Heights , Queens. This basement facility is rather small to accommodate a growing and expanding population: It's always crowded and stuff it in the basement. It would benefit a lot from better ventilation. The equipment is LOW END. I have used this facility for a few times in the last several months. Lately, I find the arrangement of the equipment a little bit dangerous: Too close to one another with not enough room to walk around to avoid potential accidents. For instance, the Leg Press machines is placed right next to other equipment like the Leg Extension and in front of the exit from the locker area. This is an accident waiting to happen. It is very stuff it. You need to move close to the wall on the staircase side to get a bit of "fresh?" air. read more

I've been going here for about a year now, and i really don't understand why there are so many bad reviews. I always see people cleaning, & if you don't go at peak times, there's always something to do! The staff are nice as well. read more

Kind of small, gets packed very quick. Great place for a nice quick work out. People need to be more organized. I say that because people take dumbbells and leave them all over the place, sometimes they take it and use them at the same time they are using a machine, so you are stuck waiting to work out/use the weights. Another thing I don't like is that people will use a machine or weights and then get on their phone. I've seen someone watching a tv show on the phone while taking space and not letting others use the machines etc. read more

When they close for repairs or whatever... They do not notify the clients. No email no phone calls, nothing. I just went there and wasted commuting money without any prior notification of them being closed when they are supposed to be open 5am to 10pm. . Also when you call them their outgoing voicemail message still says that they're open when they are not open as of this very moment. And when calling you cannot leave a voicemail because it's "full" and you can't talk to a human being so just know for $10 you get exactly what you pay for. Garbage Service. read more

I have been a member since this location opened up. In the past I belonged to Blink, Retro, NY Sports abs Equinox. This gym is basic, unassuming and awesomely great in its simplicity. I love that it's ground level, ALWAYS clean, hard working WiFi and air conditioning that works. Most of all the staff is helpful and always considerate. The other night I forget my Ipad at closing, I called the next day when I realized. The staff found it and put it aside!!!! Honesty and integrity, kudos to that staff member. Masks are enforced along with distancing and cleanliness. read more

This has to be the worst gym I've ever joined. During the pandemic hardly any of the TV's on the running machines were working. Then they got new machines. I thought, great! No, the sound is so soft I have to turn it up to 87 to barely hear anything. And the sound doesn't synch with the channels. I went to the front desk to explain the problem and she said that no one really uses the TV on the machines. That's not a suitable answer. I asked if special earphones were required but she didn't know. Then I went to use the core machines and all the pins were gone. There was nothing to select the weight, so I couldn't use the machines. I went to the front desk again and all she said was, "I'm aware of that." What the hell is going on?! The gym is in terrible condition and no one seems to care. Fix the problems or you will be losing a lot of members! read more

Yesterday I just canceled the membership because it's getting crowded around 6 pm but I thought if I come in the morning it may not has many people. But I was wrong it's crowded all day and some members aren't really working out and they just do 1 Set and see his / her phone for like 5 minutes. And seems the staff doesn't care and they won't greet you if you come or leave. I don't expect friendliness with staff but when I cancel the membership, she seems like doesn't care. I know it's a budget gym but planet fitness seems going downhill in this location. I m gonna try another gym like blink fitness hopefully they are better than planet fitness. FYI: I have been a member of this location for like 4 years but other locations like in Manhattan are much better. And I tried to call after the business manager respond to my review but no one pick up the phone read more

Front desk did not check anyone's vaccination records even though it's mandated by the city. Half of the people are not wearing masks and front desk does not care. There is a huge management issue here. There is no social distancing and it's always crowded. The crowd meter is a lie. You will be steeping yourself in a miasma of sweat and germs. read more

I was a member before the pandemic but when COVID hit, I moved temporarily out of the city. When the virus shut everything down, this place kept charging me monthly for my membership... while everyone was home and everything was closed and I was living out of town. Then, months and months later, when things started reopening but my industry had not yet returned to the office, I asked to be refunded for all those months I couldn't use the gym. They wouldn't refund so I asked to close my account. They insisted I come in to close my account even though it was still a pandemic and I was still living far outside the city. After hours spent on the phone, going up the chain of command, they closed my account without my going into the place and never refunded the money they charged while they were closed and unusable during covid. Most recently, a member of my family signed up. A staff member input our banking info incorrectly so three days after trying to charge us via my checking acc't, they charged my credit card, the one I'm required to give in case the monthly charge doesn't go through. And then they charged me a late fee. Even though it was their error and they had a back-up payment the entire time. When I asked to be refunded the late fee, I was told, "We don't give refunds. As a policy." That tells us all we need to know about valuing their customers. So we quit this place again and will never go back. read more

A rabbit's hair (pun intended!) from a one star review: For months they had no clocks downstairs and they always responded that they were working on getting them reinstalled. Working on them? Like an space shuttle o-ring? Needs CIA clearance? Regardless they got them in last week, so they stay out of the basement! Boo-ya! I write that because some of us actually goto the gym without a phone and would rather workout than feed America's fastest growing addiction (sorry oxy!). And that leads me to my pro tip of the day for newbies: If you goto the gym for an hour, but spend 45 minutes on your phone, it means you went to the gym for 15 minutes! Now frankly, I don't care how much of your life you waste right swiping your phone, but please, don't hog up the machines as you do it. It would't kill you to, you know, actually stand up while validating your existence via social media, rather than lounging out on one of the machines. You are in a gym. Exercise some muscles, or failing that, some courtesy. read more

It's just okay, theres plenty of cardio machines which is what I normally do, but I find it difficult to do the strength training I want to do when people sit at the machines on their phone for so long. It confuses me because this really wasn't a problem at other Planet Fitness's I've been to. It seems that there's only one leg extension machine that's always taken, which sucks because that's one of the machines I need to use to strengthen my knees after my knee injury. This is also the first PF I've been to that doesn't have matts or a bar to stretch at, or any free space you could put a yoga matt to stretch at. I'll also say that the floors of the women's locker room were visibly dirty the few times I've come in. Ultimately, it's cons don't deprive me of a good workout, but I'm definitely considering switching gyms in the near future. read more

So roughly... about 30 treadmils... but only 8 bikes??? Wtf ?!?! What kind of ratio is this ?? And there are kids running around and i even saw some on the machine in the 30minute workout area just now.... this kid is like less than seven years old from the way he looks... so what the hell?? And for black card members.... only two massage chairs....so you wait your turn.... just like that giant crowd of people on the floor... Most machines are occupied.... on both floors weight training and lockers on basements floor and the women's shower area is already flooded and with molding in two areas, by the bathroom stalls too.... very gross.... this place is barely about two weeks old !! They need more staff.... the upkeep is nonexistent!! Their cut off point on kids age is 13...so yes you will be dealing with knucklehead teenagers... And so far only saw three staff working.... and this is their busy hour.... read more

This club is not enforcing mask compliance. Personally asked three different members to put their masks on only to have them remove mask minutes later. Front desk is indifferent to mask compliance and the health of the members in the club. When questioned about what they were doing about mask enforcement, staff was unresponsive and looked at me blankly. No acknowledgement of my presence or my query. Completely unprofessional behaviour with a blatant disregard for the health of the club members. NY state requires masks to be worn indoors at gyms. read more

people go there to be on there phones. can't get a vacant machine way too crowded and most of the machines are broken read more

My husband and I joined in Feb 2020 the local facility. We went for a weeks and then Covid hit. They closed the gym for the mandate as required by the gov. and we were charged for another month (March) when they were closed. They opened the gym back up (June) and charged us the monthly fees on July 16. We decided to wait a few weeks to see how things with be with the gym and Covid on the uptick in the state. I tried logging into account a few times but couldn't gain access last week to cancel my account last week and over the weekend figured out I had to go in or send a letter. So on Aug 3 I saw a withdraw for $39 each charge on bank account. I called into the gym and told the staff I wanted to cancel my account. They said they would cancel it and then I asked about the 2 charges. I was told they are annual fees. I aske for them to be refunded. Was told that she was not authorized to refund and I needed to speak with manager. He was not there and I had to call back tomorrow. So I called today and he wasn't there but would be in later. I called again and spoke with manager. He said company policy is NO refunds and would not refund my money. Bottom line we paid $138 to use there facilities 3 times. Fair deal? I think not. I was never comfortable with the lack of inforcement of the staff keeping tabs of members not wiping equipment down after usage the times we were in. Don't think it is worth the risk. Lesson learned. EditDelete Share read more

Four visits the past month and masklessness is rampant. I am sick and tired of reading the same formula template apology response from PF on YELP. I am sick and tired of complaining. While I know there are reservation issues with Blink Fitness, i would rather gonwhere conpliqnce is enforced and apparently Blink forces people to follow the rules. There are only 3 staff members on duty during peak hours and they all hang out at front desk so no one is actively policing all the entitled bros with their masks pulled below their noses or as in today's case, pulled conpletely off. My life is not worth risking for this BS. NYC Dept Health...send your contact tracers here. Canceling on new year day and joining blink. And again with the disingenuous form response. GO F*CK YOURSELVES read more

I wish there's a negative score somewhere. Been a member since May last year and moved out to Long Island a few months ago. Emailed them last August to cancel and sent me a reply to just go there and have it cancelled. Then they charged me membership last week. They need me to send a letter expressing intention to cancel. Who does this? I can't cancel through e-mail or phone? They make it very hard to cancel so that they can still collect without you knowing it. They won't even refund me. This is very bad business practice. read more

This location is actually not bad. High ceilings in the first floor,lots of treadmills and elliptical machines,front desk is quick. On the same floor is the room with the AMAZING water massage chair,regular massage chairs,tanning booth and a muscle toning machine I believe. Everything is clean with paper towels and spray to wipe down machines and massage chairs. They sell water and Gatorade for a $1 I think,but I'm not 100percent sure about that. Downstairs are the locker rooms which are clean and I never have a problem finding a empty locker. The weight room is downstairs which is significantly smaller than the upstairs room. I do wish it was bigger and had more weights cause at peak hours good luck getting a machine or the weights you want. Which is why I go on off peak hours. Not a bad gym and very affordable for just about anyone with different memberships. The $10 a month with no massage chair access and you can only go to the gym you signed up at. Then there's the $20 which includes the massage chairs and you can workout at any location. I think the 2nd is the better deal. The only thing I always found strange about Planet fitness is their bagel mondays and pizza nights. It's not really helpful when trying to lose weight and get healthy. I stay away from those cause what's the purpose of going hard,to then ruin your hard work with those unhealthy carbs. Get with it planet fitness. read more

This is located smack dab on Roosevelt Ave. The place is huge when you enter it. But as you move around the area you realize that they do not have certain machines or have way too many for one particular body part. The weight room is downstairs and is not that big. I couldn't find any free rod for doing Free deadlift and had to make do with smith machine. They have a massage room but only for people who are in the black card club membership. What really bugs me is that they don't have any marked space for mats. You just take a mat and do it anywhere you like , even near the front desk! I couldn't find many foam rollers as well. I understand i am not in the black card club but i feel people who are not getting their money's worth in this particular location. Also there is no studio for classes. read more

Great gym for a Black Card member! Friendly staff and very clean. Come early or late because parking is difficult to find. read more

Planet Fitness - Gyms Near Me - Queens, New York

Gets the job done. Cheap Gym. Close to my house. I come here to do cardio only. Down stairs is weights and its a very very cramped crowded. Very uncomfortable trying to work out down there especially if your a girl. Seems like guys just hang out there all day and talk nonsense. Would give it five stars if: -They had a parking lot (I waste time driving around and around looking for parking) -Was bigger. Gym is way too small for the traffic it gets -Free towel for showers. And somone who cleans the showers very often **I would pay more for more ammenties read more

I know it's only $10+ per month but this is ridiculous. The gym boasts two rows of treadmills. More or less 25 of them. Of those, 10 are broken and will not start or just turned off. Not okay. Please maintain your equipment so that subscribers can use the gym as promised. Update- this gym has gotten so crowded that I can barely find a locker. People put their stuff in lockers without locking them.. so I just spent a good 10 min opening every unlocked locker to finally find one without crap in it. read more

The gym is nicely organized and follow all Covid-19 regulations. There are plenty of machines that are also socially distanced. The staff workers are very nice and friendly and also ensure that the cleaning stations are readily available. The staff member, Miguel has always made sure that my gym experience was at its best- providing positive conversation and excellent customer service. read more

Planet Fitness (Jackson Heights Queens location) is without a doubt, the worst gym experience I have ever had. It is often far too crowded and has far too little weight lifting equipment. It has an over abundance of Elliptical machines, and far too few StairMaster machines. The stretching area basically amounts to a portion of a hallway. Due to the inadequate number of free weights, there is a "free weight mafia" with members using multiple sets of weights at a time, and unwilling to share. The hours completely confuse me. Open 247 Monday - Thursday, but close 10PM Fridays and 7PM Saturdays and Sundays--That is far too early to close on a weekend. And finally, the locker rooms and workout floors are unacceptably dirty. I have been a frequent gym person for many years. My Planet Fitness experience illustrates the phrase "you get what you pay for," which does not have to be true. If they removed some of the cardio equipment to add a legitimate stretching area and added some free weights and weight lifting space, they could correct some of the problems. read more

Worst place to workout ever.. half the machines on the floor are out of order... the weights machines are broken.. the full row of tredmills are out of service... why am I paying for a membership and maintenance fee if everything in this dam place is broken... I'm calling corporate office.... unacceptable... read more

The gym location is good, SOME staffs are okay, but the rest are just plain rude. It's super crowded morning, evening and night... specially at night when you want to work out after work but you gotta wait 25 minutes for the treadmill... not a nice experience. The bathrooms are soooo dirty, hair everywhere and the toilets? Nasty. Before you use the equipments clean it yourself, because members don't do it after they use it!! read more

I came here once and i will never return again. Way too much people and people are not considerate of others. People use the machines so recklessly. People don't wipe down the machines after they are done. The smell is unbearable. I came here once because the commute is closer to home but i rather go to the planet fitness in midtown. read more

One of the worst gyms in New York. From the day I signed up till the day I canceled my membership it was nothing but disaster after disaster. It's funny in there Commerical they say it's not a gym because it's really not a gym. Let's start with member service I got better help from other members than the actual staff I never meet a staff who put in more effort to be rude and avoid members deliberately on purpose there more focused on there phones than actually doing there job. read more

I NEVER CARE FOR REVIEWS. BUT FOR THIS GYM!!! I must!! Be prepared for an overcrowded gym with lines for every machine. It's crazy. Unbelievable almost. Another location for this neighborhood is mandatory read more