I recently went to my local Planet Fitness which I have been a customer for years. I wanted to purchase an item behind the counter but was told they no longer accept cash, only digital payments. Well, basically I will no longer be purchasing anything inside Planet Fitness if I even choose to maintain member ship status. I will bring my own water, and/or tanning supplies. They will be getting zero $0 add-ons from this customer. I'm extremely disappointed in this company. I'm already sharing my frustration with whomever want to listen. One of my room mates, a female says she cancelled and is inquiring at Club Genesis for an alternate workout place. It is quite likely I may do the same. read more

Be aware when canceling memberships. They started billing me again a year later and refused to credit me back for their error in billing. Management refused any communication and phone number to contact senior management. It's all good until they owe you money. read more

Day shift people were extremely rude and argumentative over using red light therapy. The bigger lady up front with the brown hair had an issue with everything and was extremely nit picky. The night shift is pleasant and has never given us any issues. Plus, I came as a guest and the other lady was saying she could sign me up after them giving us all those issues. I'm sorry but I was considering it before and now I'm not. Way to run off customers. read more

Gym is fine. Everything you need for a good workout. Two stars removed due to the music being excessively loud. I'm listening to punk rock with Loop earplugs and earphones...I can still hear the shitty/annoying music. Turn it down. Most people have headphones in so it's unnecessarily loud! Seems like it got louder since posting. I will be cancelling my membership. read more

SECOND TIME IN 2 weeks they are not open on time This falls on management and ownership

Would be a great gym if the tall bald manager (?) wasn't so rude and aggressive. Other than that not as busy as the other PF in town. I'm seeing all the other reviews also complain about staff, almost makes it worth it to go to a busier gym with better staff. I really think the bald tall employee is the issue. Maybe higher level management should get involved. read more

Nice quiet clean place. Very helpful crew there. Glad I joined. Would recommend for anyone looking for an affordable place that's okay with it not geared toward body building or high intensity read more

I love coming here. i usually come around 1030pm or later. The night shift staffs are awesome. I like Judy alot. She always so sweet and helpful. They keep all the equipment and machine super clean. Its a chill place and they have a good variety of shows and musics. I never encounter anything bad! always have a plesant time working out. read more

Planet Fitness - Gyms Near Me - Springfield, Missouri

Not a friendly place. Will not be back! I was asked to leave because I had my daughter with me. She was not touching any of the equipment. Just sitting there listening to music right beside me while I worked out. Sometimes a parent has no choice to bring their child with them to do things! read more

Staff make it very clear they are not there to talk to you. As soon as they are approached they immediately drop any smile and look at you blankly. They use as few words to answer your questions as possible and clearly want you to go away. Off putting, but I get it, you should be there to workout not talk. The gym itself is decent, but they charge extra for 'black card' facilities that are often not functional, so essentially you are paying double price for no reason. I wouldn't recommend this facility. Not sure why so many reviews compliment the staff, I've spoken to three people here, all of whom immediately made it clear they wanted me to go away. read more

I enjoyed working out at Planet Fitness, but my problem was switch the billing system. my account had been billed twice a month multiple times in a row. When I tried to reach out to planet fitness, they stated it had to go through my home gym. When I went to my home gym, they said I needed to go through corporate , but no one answers. I then canceled my membership, and was billed once last month. I again received the run around of who I needed to talk to, but no one will fix it. it was an extremely frustrating situation. I bow have my bank involved to try and fix it. read more

Super clean, inexpensive and tons of cardio equipment - Planet Fitness is a hit. This is my sister's gym, but with her black card membership, visitors can come for free. This is not a gym w/ all the bells and whistles (sauna, CrossFit stuff, etc), but it also comes w/o all the expense! This franchise is relatively new to Springfield and another location is currently being built in town. There is tons of cardio equipment - treadmills, steppers, and elliptical and decent amount of weights. There is also a "circuit" type area set up off to the side. The massage bed and tanning (if you tan) are added perks. If I lived in Springfield, I would likely join. read more

Planet Fitness - Gyms Near Me - Springfield, Missouri

I am not normally someone who goes to the gym. I hate the smell, the sounds, the atmosphere. But this isnt what I think of when I think of a gym. EVERYTHING is a happy purple. They don't allow 'Lunks". AND THEY HAVE HYDROMASSAGE! The basic layout is a huge area of treadmills each with its own tv and other cardio equipment like elliptical machines who are laid out under a huge bank of 60 in tvs. The weight area is not set up for body builders as they prefer to focus on fitness - so the heaviest weights are just 75lbs. They also have the hydro massage tables, massage chairs, and total body enhancement booth, and tanning beds. For someone who doesn't like gyms - well lets just say I dont like gyms other than Planet fitness. Awesome job guys - I might be hooked. read more

Clean. Brand-new equipment. Friendly and amazing staff. 100 recommended to anyone with workout needs.

It is hard to imagine a facility of this size managed any better than this one is. The staff is more than helpful and friendly. I can't say enough about how cheerful, eager, and ready to help they have been to me....and I go every day, sometimes twice. They are constantly cleaning and sanitizing. The machines, weights, and the entire facility is kept pretty much spotless and the entrance is cleaned several times a day which is tough to do in inclement weather. You will see all types of people who go about their workouts, tanning, and enjoyment of the facility and staff without any bother. Personally, it fits my needs perfectly. read more

The showers run out of hot water after about a minute or two. Also, the water only gets barely hot. I am going to visit one more time to see if they have remedied this problem. I have a black card membership and prefer to get my money's worth. The only location so far that has continuous hot water in their showers is the location on Kansas City Expressway. They also have lovely customer service. Also, the equipment at the Kansas City Expressway location is Matrix, and I prefer it over the other equipment at the S. Campbell location and this location. read more

If I wanted to sweat just walking in the door I'd join the military. This place is always 10* too warm and uncomfortable. I've been a member for 3yrs and every summer it's miserable. I work out 3-4 times a week and I expect to sweat but not after the first set of my first lift. Please add more free weights (dumbbells don't count, actual free weights for bars) Otherwise, it's clean and suitable, excellent price, but miserable temperatures. As you can see in the picture - its set to cool. Obviously there's an issue with their cooling system - not a new problem - please fix! read more

For those, like me, who are not gifted with athletic ability or the DRIVE to workout like a beast, this place is for us! It is a happy, funky, awesome place to just go and sweat it out without anyone caring if your workout clothes are fashion-forward. LOVE THE HYDROMASSAGE SO MUCH!!!!!!!!!!!!! Want one for my house! The added perks of tanning, massage chairs and TVs makes it a great place to get lost for a few hours. read more

I love that this gym offers 24/7 access. I've never had a bad experience. The entire staff is always super welcoming!

My daughter left for college. I went in and the 23.84 had NOT cleared. I was going to freeze my account. The unfriendly guy told me that "I still have to pay the 23.84 for September even though no one will use it. My daughter needed to let them know by August 10th not to have it taken out (mind you it is August 19)." Can you not leave it as a credit because it is not being used? Nope, I get to give Planet Fitness free money. SOOOO, I looked at them and said "Cancel the membership." Instead of them freezing it and getting more money from me later. I hope Planet Fitness enjoys the 23.84 and they can take it and shove it. Good luck giving them your bank account. read more

I like the gym and always has great staff and very clean facility. Needs a bench press and actual pull up bars and calf raise machine.

It is a great place to work out. Seems to be less intimidating than most modern gyms. Love the massage chairs and beds. Think there a little over the top with wanting members to alcohol every thing down after they use it. They have tons of staff that have time to kill. This is coming from a germaphobe that washes her hands 80 times a day. Seen a thing on the doctors specifically addressing this issue. They say its not good to kill all bacteria can be worse than never cleaning. But the equipment is top notch and the locker rooms are really clean. So kudos to those that clean the restrooms to me that is very important! read more

Went here on a complementary guest pass on New Year's Day around noon. It wasn't very busy, which to me is great. The first thing you notice is that almost every thing is colored a garish purple. The gym consists of a cardio area with multiple treadmills, elliptical exercises, and stationary bikes. The cardio area covers about 1/2 the gym. The weightlifting area is primarily dumb bells (with a max weight of 75 lbs!) and life fitness cable and closed chain equipment. There are about 2 copies of each equipment station dedicated to a specific muscle group, 4 smith machines, but no free weight bench press, decline press or shoulder press stations. For some reason, there was a separate area for abdominal exercises plus an additional 5 abdominal exercise machines outside the area. An adjacent stretching area contained another couple of abdominal machines. There were about 5 tanning rooms for those that like to work on increasing your skin cancer risk. Another room had 3 or 4 hydromassage beds. The men's locker room was clean but there was no soap or shampoo dispensers in the showers. A single water fountain was located by the locker rooms so if you want to avoid having to walk back and forth to across the entire floor frequently to get a drink of water, I suggest bringing a bottle to refill your water. Pluses: Clean At least 2 copies of each life fitness machine dedicated to a specific muscle group Lots of cardio equipment Lots of stations to wipe down the equipment with paper towels and disinfectant Minuses: Dumbells only go to 75 lbs No free weight bench, decline, or shoulder press equipment and no barbells Too many abdominal exercise equipment Too much purple No soap or shampoo in the showers So basically, this is a clean gym to get a decent work out but is lacking in equipment for those that are hardcore lifters or crossfitters. read more

This place is absolutely ridiculous. they make a huge deal about how great it is that you only pay 10$ a month for a membership then they take your bank account number and make you sign a ton of agreements and hit you with TONS of random charges. I went in one day with my credit card to re open my member ship. and then they told me they wont take credit cards only routing numbers. when I first opened my membership I paid a down payment and they told me I could cancel and re open anytime I wanted. of course they tell you that because whenever you reopen the hit you with yet ANOTHER down payment of a whopping 44$. I came back in with my routing number only, brought no money along because they told me they didn't accept credit cards , and when I gave them my routing number they wanted me to use a credit card or cash for my new down payment. after telling the workers only brought my routing number this time she still wouldn't let me workout for the day so I had to go all the way home and stop my boyfriend in the middle of his workout so we could leave. horrible service, business is full of lies, extra charges, and false advertisement. unless you want horrible service and a fortune charged to your account steer clear of this gym. read more

So I hate having to write a negative review, but the more I thought about the events that transpired in my last two visits to the one in Republic Road, the more I had to say something. After being a member at the YMCA for years, we have seen it's facility get dirtier, equipments always needing repair and kids always running unsupervised around the gym equipment. We decided to look at the possibility at changing gyms. We spent Friday, March 11th. touring all our local gyms. After touring all the gyms, we were very impressed with the young man at Planet Fitness on South Campbell location. He was professional and informative. He also told us about the one on Republic location. That location was closer to our residents. So we went to tour it around 4:10 pm. There were two ladies behind the counter. Younger lady was busy on the computer. My wife, our friend and I asked for a tour to see if it was any different then the Campbell location. The one lady (Amber) was very rude. Told the young lady to "show us around". The young lady said she gets off in 10 minutes and had an appointment. Amber said, then you are going to have to get someone (can't remember who she said). Amber rolled her eyes (wow). So the young lady stopped what she was doing. I told her we wouldn't be too long. She was very pleasant and informative. So Tuesday evening the three of us went to the YMCA to sign papers to cancel our membership and go sign up at the Planet Fitness on Republic. When we arrived Amber was at the counter. We thought she might have just had a bad day last Friday. We came to sign up. Amber asked what we needed. Told her we wanted to sign up. She very rudely said you have to have your banking information. I told her I had all that. She said Hmmm. I asked if I could pay for all three of us on one account. She said, "absolutely not". I asked , you mean each one of us have to have separate checking accounts? That didn't make sense. She said we have to take money out separately for each person. I said, I understand that, but I would like to come out of my account. She said again, each payment is separate. By this time I started getting frustrated at her attitude. I said, " What is your problem last Friday you were rude (she immediately interrupted and said "that was Not me". I said, both times we have been here you were rude and acted like we were putting you out. My wife interrupted and interjected her opinion of her horrible attitude. I told Amber I will not be doing business with her. She turned to a gal sweeping and chuckled. I don't know who she is or why she has such a horrible attitude. It was disappointing since the gym otherwise was clean, convenient and up to date. read more

This gyms is amazing. There is no catch and they are not going to break the bank. Even if you sign up for a one year contract and need to cancel it you will not be put into a ridiculous amount of debt. There are plenty of machines so when the gym is busy you can still work out. No pressure, amazing gym. read more

I want a gym membership here, looks like a great environment and i even have friend that goes there. The only thing i do not like is the fact you have to have a bank account, i dont have or want that i use cash for everything. So how is it fair for the ppl who dont have one? So i guess im not able to get a membership .... read more

I joined despite my reservations because it was cheap. Turns out it's "no judgment" unless you are actually athletic and not obese. My first two nights consisted of first being chastised for keeping my bag by my treadmill (because silly me didn't think to bring a paddlelock on my first trip; heaven forbid there be a shelf to put things rather than just trusting people to not steal your stuff out of the locker room). Second night I was approached by the same obese worker and asked if I was just enthusiastic about what was on tv; I replied no I was just running really hard. He replied by telling me to keep it down. I am sorry that some of us actually like to push ourselves so that we actually get something out of our workout instead of just an excuse to eat pizza. I immediately went over to the desk to cancel my membership. I didn't know that at 5'3", 125 pounds I would be considered a "lunk". Apparently I am. read more