I've been going to planet fitness since they started and opened back in the early 2000s and I would say this one is consistent with all other decent Planet fitness's I've been to. The staff is helpful and knowledgeable in customer service. The facilities are clean. Can ask too much more from a planet fitness! read more

Planet fitness. I found one in Hillside New Jersey and I stopped by me and my man to get a quick workout was greeted via a very pleasant kind gentleman and he proceeded to let us know about the facilities and wished us a great workout. The gym floor was immaculate and clean and fresh smelling. The bathroom was the same immaculate fresh smelling and clean the equipment however was extremely old and outdated and broken. Every piece of equipment that we tried to use was visibly rotted and rusted broken handles on tricep push down pads, broken on seat seats, and the equipment was not spaced apart enough so that a person could extend their arms to give themselves adequate space to work out. It seems as though this Planet Fitness hasn't had their equipment exchanged in quite so many years, very outdated and very broken and it's a shame because it's really a nice gym. The members were very pleasant and kind and friendly. But the equipment can really use an exchange. read more

Gerry was very helpful and made my experience at Planet Fitness much better. He was friendly, professional, and took the time to assist me with everything I needed. read more

You get what you pay for. Not the worst planet fitness ive been to but still not all that great. Lots of cardio. Could be cleaner.

This is the dirtiest gym, i have ever been too. Don't go to the tanning bed cause they don't clean it, and if they do they clean it with water. The Manager Kasira is the ruddest person, I ever met. read more

I have been going to the gym for almost 2 years now on a regular basis. I go first thing in the morning when they open on weekdays and weekends. The main issue I have with this facility is that the staff is cleaning the main floor and the equipment when there is a lot of clientele working out. I think cleaning needs to be done either before the facility is open or once the facility is closed. The staff cleaning schedule should not be affecting my workout or anyone else's workout, which unfortunately it is and on a very consistent basis. Today, for example, myself and four other people had to completely stop in the middle of our sets because staff came around with their vacuum cleaning and interrupting our workouts. To me that is completely unacceptable. I loved the convenient Location of the facility, but unfortunately, the cons outweigh the pros. I really hope the management at this facility reads this and really takes this into consideration because you're loyal customers are not happy. read more

I was initally going to give 2 stars. However, this weekend I saw that the stair masters were put together, rather than with a treadmill in between each. Never thought this was a bright idea but recently a man has been coming in at 5am and literally running to get a treadmill in between 2 stairmasters when there has to be about 30 open treadmills on the floor. I expressed my concern at the front desk a few weeks ago and asked for a manager to contact me. I never received a call (this is the reason for the 3 stars). To my surprise this weekend the stairmasters were all put side by side. The guy who would previously get in between them was visibly shocked and confused. Good call. I saw so many women walk away from the stairmasters because they were clearly uncomfortable. Im sure others have complained. While you are open to listening to some feedback, another 3 stairmasters would be perfect (bringing the total to 10). Its a very popular machine now. During peak hours its like hunger games trying to get one. Also, the clean up and maintenance that is taking place during business hours is very disruptive. Is it possible to clean up before and/or after hours. I also agree with another reviewer you definitely need more weights. Its a challenge to get the weights you need. Because of that people are grabbing multiples so they have them as they do their sets. Please also consider going 24 hours like some of your other locations. Now that the internet is promoting the 5am gang, the gym is busier than normal for us early birds and its tough to get to the equipment you need in the time you have to work out. Last criticism is the music. Its so random and all over the place. I get different genres but we need music to motivate us! Otherwise the location is great for me. The staff is amazing and always friendly. Customer service should always be a focus. Manager....find the time to call people back. It makes a difference read more

See all

Whoa. I've been missing out. This gym is super bright, super clean, love the new planet fitness equipment that can track how many reps you do and time! Love the layout of this gyn and the high ceilings. Even though it's crowded it doesn't feel crowded because of the layout. Tons of parking around the gym also with great lighting and under surveillance it says. Definitely will be coming back to this location. Covid safety: must wear cloth mask at this location, temperature check, lots of functioning hand sanitizer machines, and cleaning products. Also, non covid related but I love that this gym recycles too. I only took off one star because this is the only location that I know of that removed the kettlebells because of covid. Not sure if it's because it won't allow people to space out 6ft apart in that area of the gym or something else, but I was able to make due with a regular dumbbell. read more

Overall I'm still glad I switched to this gym - but there are some simple improvements that would help. Since I can't find an email contact and the two suggestions I've made in person have been ignored - I'll try posting here. -For safety reasons, they need mats in the entry way. The floor quickly becomes wet and slippery. The staff mops, but there should be some place to wipe your shoes. -Only one of the double doors is unlocked - label them so people don't keep trying to walk through the locked door (especially in January with so many new members). The real problem is that some people forget that they need to share. *Have a second set of the lighter free weights (3 - 20 pounds). *Limit class sizes. When a personal trainer has a group of 4 - 5 people and each person has 2 sets of weights, that empties out the weight racks. *Install some shelves near the free weight racks. There's no safe place to put phones & water bottles so people use the nearby leg machines. This is especially a problematic when the aforementioned class members cover the leg machines with their stuff, preventing others from using them. read more

Very rude and disrespectful staff, it looks like a bunch of high schoolers running the gym. I stood at the front desk and the "manager" brownskin girl with the glasses IGNORED me. My legs were shaking and I just wanted my massage. She wasn't busy because it was no one member/customer at the front. Luckily, a young man noticed me walking by saw me assisted. This is not my first experience with her she's very UNWELCOMING. read more

I HAVE NEVER BEEN SO DISRESPECTED AND EMBARRASSED IN MY LIFE! Saturday 12/9/2023 around 2:30pm I walked into planet fitness and was stopped by an employee that informed me about the sneaker policy. I was told I couldn't wear sneakers that I had been wearing to the gym for a year. Soon after I was stopped and agreed to follow the gym policy i notified the employee that I also had track sneakers to change into which didn't matter because I was only there to shower not to workout. He was really polite and proceeded to show me a sign for more information. I was then approached by a tall Black African American guy with braids (cornrows), low eyes, who claimed to be the manager. He was very rude and spoke to me in a tone that was very disrespectful. Mid conversation I asked if he can speak to me with some respect and to stop belittling me. But what I thought was an opportunity to make friendly conversations about a rule that I WAS NOT BREAKING, was just a chance for "management" to abuse his authority. He started to raise his voice as if we had an issue. Once I clarified that " I HAD NO PROBLEM WITH THE RULES" I tried to continue with a few harmless questions (Even if I have shoestrings? What made them enforce this rule? Is it a safety hazard?) " Stop talking! I already said what I said!... " I DON'T CARE, I SAID THOSE ARE NOT SNEAKERS" is how he responded. Extremely shocked and confused at his response, my only request was to speak to someone else because I refused to continue receiving that type of unnecessary verbal abuse. I was told "no" and the police were called to escort me out. I was approached by the police IN THE PRIVACY OF THE RESTROOM! My membership was cancelled for absolutely no reason. The embarrassment that I experienced while everyone watch as I got yell at, disrespected and dismissed was horrible! I love planet fitness, I make sure all of my friends and family sign up at this gym and only this one! But after this situation I will never recommend this gym to anyone ever again. I felt attacked and I'm worried that one of my love ones will have to experience this abuse. I'm a nice guy and I treat everyone with respect, I expect the same. I don't think someone like that should be an employee at a place that requires you to smile and be friendly, especially not as manager. Planet fitness failed to give me a reasonable explanation as to why I was wrongfully treated this way and thrown out. The police officers were confused as well as the employee that witnessed the entire situation because I didn't break any rules. I will be taking legal action for this matter. I will not let planet fitness continue to cheat the community out of their hard earned money. This is not acceptable! read more

Planet Fitness - The sneakers I was told I couldn't wear. These sneakers are not listed on the restricted shoe sign. - Gyms Near Me - Union, New Jersey

Super clean, tons of brand new equipment, ample parking, open 24/7. The staff is accommodating, loads of flat screen TVs too.

On top of everything, had to deal with a billing "issue" from the time I signed up to when I left, almost a yr. Basically, unlike EVERY other website I've visited from the inception of the internet, if you type in one digit of your checking account wrong when you sign up the website accepts it. However, a couple of months later you'll be stopped every time you enter by the front staff, had to talk to 8-10 members of the staff (including 2 general managers), as well as several emails. Paid a $10 late fee even though it was their fault, then somehow, apparently, there was another $10 charge that I had to pay and which a front staff member assessed to my current monthly fee. So that when I cancelled, had to pay a $20 fee (including another late fee), which am disputing with my credit card company. Huge hassle and headache. Unbelievable. And they still close at 10 even though other locations are back to 24 hrs, meaning it was so crowded between 8-10pm that I stopped going at night. They actually played their music louder recently too, to the delight of your eardrums. And still only one pec fly machine so you have to hawk it the entire time even during off-peak, no hamstring machine, etc. read more

Membership fee charge has been initiated by the club every month yet they charged me late fee a few times. After realizing the charges I went to the club to cancel the membership. They will not let me cancel the membership and keep charging the fees on my credit card. It's a hassle to dispute the charges every month. read more

Amir was very helpful, friendly, and answered all questions. Gym was clean and for those with The Black Card membership those areas were clean too. Overall the atmosphere was great! Good job! read more

Not sure if this shady policy is for all locations but they will not let you join unless they setup direct electronic withdrawals from your checking account. I offered to pay in cash a full year in advance, credit card, check. Literally any other form but they will only take one form of payment. This seems very suspicious! read more

Small space very tight all. machines on top of each other. Not alot of weight machines like in Belville. They have a chest and back machine, they have a leg press machine using plates and they have more ab machines than this place. If you want just cardio yeah there an ove obu dance of treadmills, elipcle and bikes. . read more

Super unorganized, I came in for the teen summer pass today and it was never communicated to me that there would be an orientation. I spent my entire morning eating right and getting mentally gym ready only to go to the gym and get told to come back tomorrow because you can't workout without an orientation and that the orientation is booked up. read more

I just joined this gym and I'm already pissed. Planet fitness use to be 24hrs, and why is there a pizza night and bagel day! I wasn't going to join when I seen hours of operation, however I still did against my better judgement. I sat in my car for an hour awaiting someone to arrive at 6am only for the employees to show up at 6:45am then not open the gym to the public until after 7am. read more