I've been a black card member for a couple years now and today I used the skip payment method. I was told planet fitness doesn't offer that feature anymore even though it allowed me to go in using the feature from the app..I would've made the payment right (was planning on after labor day) but the lie he told me showed dishonesty in my opinion. It was a guy maybe 34-40 bald white guy average build. If they are willing to lie that the feature the app allows isn't really allowed then they should remove it from the app. I canceled my membership right there on the spot because I don't appreciate dishonesty tactics. I have a home down the street in sand piper and a built a gym just never used it. But If the app shows a payment etc should we say its a less amount on the app? If the app says you can do this with the black card, should we say we can't even though the app says it? Anyway it was completely dishonest and how comfortable he was to do it makes me never want to do business with planet fitness for the foreseeable future. So if you do try the skip payment because of whatever plans you have, know that its most likely not a issue and they are picking and choosing out of boredom and willing to lie to you. Disgusting practice when the truth takes less energy. Anyway they lose a customer whose been there for multiple years because they don't acknowledge the apps features. Doesn't make sense, but oh well. There's most likely more honest people elsewhere so it's a blessings and ill see it as such. I've been in indiana and joined this club when I got here becaaue it was so close to my house. But ive noticed a flaw in character all throughout indiana so running into this eventually, I feel was expected. The skip payment has worked all the 2 times ive used it in 2 years but it doesn't work today or isn't allowed anymore. Not skipped a payment and never paid but having a active membership for 2 going on 3 years. He also had the audacity to ask me why I was canceling and said he'd advise not to do. Trust im not from indiana nor do i hangout or associate or congregate with anyone who seems to be a low character. Thats something i dont ignore. At this point buddy, your dishonesty is the reason. Such a silly request from him. Lose 30$ for the foreseeable future all for 30$ 1 payment and tell me the app is misleading me and is wrong to have that feature. The app. The planet fitness app has the feature, but they don't allow it at this "franchise" its only allowed at corporate. I signed up at this franchise and the feature app and account all is with this franchise. Bogus. I just paid the balance and now I'm use my home gym or better yet, find a different gym. But to pay and stay for this type of conversation and vibe from him, no thank you. Something told me his greeting when I walked in was off, and then he went into the computer. Funny. But look at the reason he put. This is not the case. You said the app mislead me. Don't believe the app because even though they offer perks, it can't be used my me. Such a dishonest practice and even another lie to cover up what he did. Wouldn't the cancelation reason be "did not agree with new planet fitness rules" or something like that if it was genuinely that. I literally was following a feature in the app, and was told that the feature wasn't for me. I couldn't use it. If I can't trust the app (apparently) why would I pay and stay here? I don't feel the app mislead me, I do feel Chad misled me because how absurd is it that black card members cannot follow the same app they are a black club member on? read more

Planet Fitness - Clearly the cancelation reason says something completely different and does not define/speak to the actual conversation. - Gyms Near Me - Westfield, Indiana

There's too many people that using the machines and they use it for too long, it's like they like to take pictures instead of working out.l

I've been a black club member here for years and when checking in today was intimidated by the PF employee Pierce. For a club that promotes intimidation free club you need to check yourself. Pierce asked if he could take my picture for their computer. I already walked past and was ready for my workout and responded to him by saying, let's do that my next visit. Pierce said..."I'm not asking". Yea let that sink in... I was shocked at that level of customer awareness. I ended up saying back that, I'm not feeling photogenic today and I'm having a case of the Monday's. He said "Everyone is". Again wow, what a way to talk to a customer of many years. He then said, I can tell you to leave if you don't. I then walked out and told him to cancel my membership on the way out. Post reply: on your end you must think it's pretty easy to reach management... it's not. I have attempted and have been told that someone will contact me. My phone has not rang. If this matter was taken serious, your reply would read, YOU have notified management and "specific person" would be reaching right away! Dont give your customer more work to do when it's on you to make it right. You should be able to extrapolate my name and see it's the Westfield location. read more

The employees working Sunday morning on 1/12/25 were outstanding. Professional, helpful, friendly, and hard working. When the young lady working at opening wasn't working with customers she was not playing on her phone, or leaning on the counter. She was cleaning, stocking, and clearly working hard. Gym was clean and ready to go and she had a smile on her face and welcoming tone. The equipment I used all worked well. read more

I moved to Florida and forgot to cancel membership . Called when annual fee was taken from my account. They refused to refund the fee. My bad because I should have remembered to cancel. I spoke with the manager and canceled my membership but explained to him I felt the annual fee should be reimbursed since it was just taken out and I have been moved for a month. Then I asked him if he could transfer it to a gym in Florida. He said matter of factly, well I could have but I already cancelled it. Didn't try to work with me at all. Absolutely no concern for the customer. read more

Joined 16 months ago when it was nice....not so much anymore...stair climbers are always out of order and the shower head has been missing for a month! read more

Planet Fitness - Always low on soap! - Gyms Near Me - Westfield, Indiana

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I'm gonna start this off by saying, this is one of the most dysfunctional gyms i've ever been to. Not all planet fitnesses, but this one specifically. This has been my "home gym" for about 2 years now just because because it's closest to my house. First off, employees are slow and rude when speaking to customers. It seems that management only cares about memberships and recruitment. Once you become a member, you're just one of the rest. The employees are honestly creepy, the one that creeped on me has since been fired, but still. Second, no one there has any mental stability when it comes to the black card spa. Black card members pay a significant amount of extra money to be able to utilize the spa. Today, I went in. Scanned before the lady in front of me, was placed 3rd in line and was completely ignored by a manager only because there was one person trying to sign up for a membership. He offered him free beverages and sat down with him when no one else was at the front. I was completely ignored and rudely talked to. I won't get into details but the whole thing took about 30 minutes. By the time it was my turn (two beds had been opened and ready) the frixking bed didn't even turn on. At this point, i was fed up and left. This has happened more than once, also the gym is just nasty. Changing my membership ASAP. read more

Nice new location in Westfield that opened within the last month. It has, as expected, equipment that works well and bathrooms are clean. Free WiFi is also available with equipment that works with (or without) their Planet Fitness app. Staff is friendly and I like the lower ceiling. Ceiling fans are closer to you so be prepared for a cooler breeze. I might appreciate this more when summer rolls around. read more

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As a member of this facility for more than 4 years, I've watched the steady decline of this facility. Went for a workout this morning. 2 doors were locked. When I asked about opening them, the young woman at the front desk said she couldn't find the key. I then asked if she would put a sign on the door to use the others, she said she couldn't put a sign on the door. Check in system was not working. It was that way on Friday as well. overall condition of the gym was filthy. Cleaning bottles were nearly empty at multiple stations. In the past week, paper towels were not being replaced. Equipment left all over the floor. Equipment stays broken for weeks. All the while, employees were finding plenty of time at the front desk to surf through their cell phones. Don't know what's happened to this place but it has gone to hell. read more

It's not a Westfield issue, manager there is very nice, but so sick of trying to work out, be in a positive state of mind only to be bombarded with not 1 but 6 propaganda liberal News stations glaring in my face. No way to escape it, why can't the gym stick to neutral stations like hgtv and sports! nail salons figured that out years ago! read more

Love the facility! Especially the weekend morning staff who are always helpful and courteous!! Please recognize them!

Trying cancel your membership and you'll get the run around with there process. I move out of state and they wanted me to come in. Also, you can't do it over the phone or thru the app. I will never deal with them again. read more

This is a great location. It's clean and the employees are friendly. For the times I go ( two weeknights and Saturday afternoon), it's never uncomfortably busy. There are a ton of treadmills and arc trainers along with other machines, TRX straps, rowers and more. There is only one of my fave machine, this sort of sit down elliptical thing...that would be awesome if they'd get a second one of those. I recommend read more

UPDATE: Don't try to get a workout in during a colts game, they won't change the channel. HUGE LET DOWN!! This is by far the best Planet fitness I've been to. They do a great job of keeping it clean throughout the day. There are some pieces of equipment that I wish they had that I've seen at other locations, but other than that, it's the be read more

The gym for me has always made me feel self conscious. Always feeling like I'm being judged for working on my body or because I'm not lifting as much as everyone else. The other day however I visited planet fitness for the first time and felt immediate comfort without feeling any shame for being there. I was greeted right away and was helped to set goals for myself and a plan to accomplish those goals. The way it's set up doesn't make me feel anxious or overwhelmed. Its organized, spacious, and very clean. Plenty of lockers and bathroom space. I especially like the encouraging messages on the wall. For the first time I can honestly say even though I am super sore I cant wait to go back. read more

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Great place to get your workout. I've been going there religiously for about 2 years. Great staff nice equipment. Great price. Thanks keep up the good work read more

Planet Fitness is requiring members to wear a face mask! I just cancelled my membership until further notice. Would have been nice to have had a notice from PF before I drove 20 minutes into the gym to get there and find out they require masks. I could have cancelled the membership from home! What happened to judgment free zone? Get real people! read more

This is one of the most horribly ran business I have ever seen. The entire gym is absolutely FILTHY, and nobody ever refills the spray bottles so all the equipment cant be cleaned. Some of the staff are extremely nice, but other staff members are astonishingly immature and impolite. Some of the staff stare at you while you work out at the machines. The manager Alexis is extremely rude and disrespectful. Not to mention they try to scam you by charging you twice a month instead of once. Save your money and go to the Carmel location, they are extremely nice and a very clean facility. read more

Now listen , this is the closest gym to my house so of course I was eager to join . After coming here my second time . The manger was a mess and totally rude . She tried to tell me I did not have a membership and quote on quote " needed to see a bank statement that I paid for it " like what ? If this lady thinks I am going to do all that . She's nuts .. I blew it off and hoped my experience would get better . After going there now for about 3 months I would give it 5 for cleaning and quality . 2 stars for the management and customer service . I've only met a couple decent workers there who weren't totally snobs. I hate that this the closest gym to me but I guess we can't all win. read more

Love this fitness center. Plenty of equipment, no crowds, clean, nice front desk people, lots of tv's. No judgement.

See they cater to those refusing to wear masks. I am a member, and do not attend. Tell me why the common area is masks required, yet one foot away from equipment where masks are not necessary. Think about your members who abide by laws. Masks mandate.. please. read more

2 months ago membership was cancelled. Still trying to take money out. Signed forms. Went in person. Called. Always says will take care of it. read more

Good gym but it's annoying when you are running, breathing deep, and an employee cleans the treadmills on both sides of you repeatedly for 15 min straight. I can understand cleaning them each one time....but 3 times each? I do not appreciate inhaling the chemicals and I do not appreciate the lack of self-awareness from the employees. read more

Don't tan here it's unsafe. I was wiping down the bed before I yelled it and it just turned on. Terrible system.

The Westfield location is my LAST resort of all the Planet Fitness locations on the north side. It's all due to the facility itself. The building is just TOO SMALL. There are not enough machines and the machines they do have are crammed together. It has a low ceiling and very poor airflow, so frankly, it smells horrible. The treadmills are very narrow, just compare them to the Carmel and Fishers machines and you will a see what I mean. You are so tightly packed that you feel and smell everything around you. The guy next to me today was jogging and it was rattling my machine and he dripped sweat on me. I don't fault him at all, there's just no room. The Carmel and Fishers locations are so airy and spacious and they have way more machines, and better ones. The Westfield location just seems jam packed and grimy because they have too little space and too much traffic. To add insult to injury, the water fountain sprays you in the face. It's just a lousy experience. I won't go back. I'll drive the extra miles to Carmel and Fishers. read more