I ordered because the title advertised a 1.0g cartridge, but it was actually 0.5g. I contacted the dispensary, and they declined to honor the listing. I think the product page should be corrected to avoid confusing customers. Store also did not have any 1.0g cartridges of this MFNY read more

Planet Nugg - Cannabis Dispensaries Near Me - Farmingdale, New York

See all

Oh my goodness I absolutely LOVE Planet Nugget. It's like Bergdoff Goodman for CBD goodies and such. I adore their products and young, polite, professional, staff. The manager Stevie is top drawer, Jake is the sweetest Budtender and J.T. is a living doll. Your entire staff is most attentive and resourceful. Happy to conduct my standing business at Planet Nugg. Nice folk & perfect products, see ya soon... read more

Jules was very accommodating with regard to my order here on 5/25. So many products to choose from. Her knowledge made it so much easier to understand just what options I had. Thank you :) read more

Great place. I've been frequenting a dispensary in NJ when I go to visit. I love the place. Decided I needed something closer to home. The name drew me in. Plenty to choose from. Knowledgeable bud tenders. I think the prices are extremely fair. Great setup. You can see the product you are buying. Join the Planet Nugg membership program. Deals. $5 off for your birthday (New Jersey is $10) NJ gives a senior discount which Planet Nugg does not. All in all, a great experience. read more

I purchased my usual cart. When I opened it I noticed that it was missing 1/4 of its oil. This has never happened before so when I walked back in to replace it with the one that isn't missing oil. Manager Brett insists there a full gram in there and prepares to argue with me In front of the customers so I walked away. read more

Planet Nugg - Cart in question: Note: These are usually come full or with a small air bubble. Not missing 1/4th of its oil - Cannabis Dispensaries Near Me - Farmingdale, New York

Fantastic dispensary! I came here to pick up a few things and was blown away by the staff for their kindness and attention to detail. The bud tender I had was wonderful and extremely knowledgeable and had some great recommendations that were 10/10! The quick service and ease of purchase will be just one of the reasons I'm sure to come back for read more

I've been a loyal customer since this place opened their doors, and for the longest time, they were my go-to spot. Everything just worked: fantastic flower selection, friendly security team, and staff who actually knew what they were talking about. What really set them apart from other New York dispensaries? They've got their own dedicated lot - not shared with any other business - which is huge since there's no street parking in the area. Plus, they skipped the typical loud club music that seems mandatory everywhere else, and their pickup system was always smooth and efficient. After exploring hundreds of dispensaries along the east coast, this place had earned its spot at the top of my list. But today's visit? That's another story. Their new point system is confusing. The budtender told me I was sitting at 40 points and this purchase would bump me up to 50. Later, when I checked my rewards through some web browser that's supposedly linked to a wallet (yeah, it's as confusing as it sounds), it showed I actually had 67 points. Make it make sense. As if that wasn't frustrating enough, the guy helping me seemed more interested in having a solar panel conversation with the customer behind me than handling my purchase / understanding of their new rewards system. I am not going to lie it left me feeling slightly annoyed. Look, there are too many good dispensaries around to put up with this kind of confusion. I'll probably take my business elsewhere until they figure out their rewards situation. read more

Wonderful process and outcome..Professional team and very courteous and concerned for you privacy..

Fantastic staff! I was astonished with how many types of products are available. The shop was gorgeous, and I look forward to returning!

Sold me a burnt vape, then doesnt want to refund or switch out. Even though it came burnt from manufacture company. Don't shop here bc if you get an issue with that product they won't help. On top of that they offered me some trash pre roll but won't solve my issue. This was my second visit and it will be my last. read more

I was greeted by Jackie when I came in, she was so friendly and so helpful. My sister who also was with me highly recommended to speak with Jackie because she was very knowledgeable. I was very happy when I left there! She is an exceptional employee! read more

Great first experience! This location is very professional looking and has a good parking lot. The whole store has an outer space/alien vibe, it looks really futuristic. You walk in and there is a man at a little desk check in station where he checks your ID. Then you can walk into the store, they have a iPad device set up where you can browse their selection and place an order. You can also talk to their bud tenders for any questions. The wife and I tried some ice pops that you put in your freezer overnight. These were pretty good and new to us, I haven't seen those before. You can pay with cash and debit card the sign said. They also said the offer delivery which I might try out one time. Definitely worth a trip! read more

Between the service, the store and the selection they have, Planet Nugg is phenomenal!!! Most times I go into a dispensary, I always feel super nervous to ask questions. Planet Nugg's staff was ready to answer any question I had a read more

By far the worst experience I've had at a dispensary if not any establishment for that matter. I went into the store looking for help and suggestions. At the time there were only 3 other people in the store. It took 10 minutes just for anyone to ask if I needed any help. I asked a few questions regarding brands that friends told me about and I was immediately dismissed with the employee saying that they were "garbage" and was pointed in a different direction. Needless to say i took their advice. When paying I was offered a discount for leaving them a good review and sharing a photo and tagging them on my social media which I declined to do. I am not a fan of these deceptive practices as it makes it impossible for us to know what's real and what isn't. i mean the reviews were one of the main reasons I decided to stop by here only to find out that the majority of them are probably fake based on them offering discounts for reviews. I probably should have left right at that moment but I digress. I ended up purchasing 3 of the vapes that they recommended. Fast forward 2 weeks later when I opened the third one and it doesn't work. When I returned to the store they told me I probably didn't handle it correctly and they were not willing to exchange it. Horrible experience all around from a company that clearly utilized deceitful practices to lure unexpecting people into their store. Absolutely shameful. read more

really nice people there say hello to you, Patrick the manager he's a sweetheart, the staff is very kind and courteous, and the place is neat and organized read more

Warning don't go to Planet Nugg, Farmingdale, NY. I decided to go to Planet Nugg to try it out. Upon entering. I was asked for Identification despite the obvious fact I was old enough to buy their products. I produced my Driver's License and handed it to the Planet Nugg employee. He immediately, without my permission, put it in a machine photographing and scanning it. I complained. saying "What are you going to do with all my personal information?". He said it was necessary to prove who I am. which is obviously a lie and makes no sense. This infringement on your right to privacy is unethical and possibly illegal. If you don't mind your personal information being documented and saved for whatever use Planet Nugg wants. Which they won't tell you. Go there then. But don't let them get you like they got me. There are other places. I won't go back there. Don't go there. read more

Highly recommended great staff better than all the other places I been to Brett was very friendly and helpful definitely be going back thank you (Kombucha) read more

Cami on the counter was so helpful and sweet! Great customer service at Planet Nugg! I will definitely be back!

the staff know the product. helpful. However every time i m there one of the staff insists on singing or acting out aloud. Ive been to other dispensaries and that type of behavior doesnt go on. Unprofessional read more

I have been ordering from here for months. I also have been in the store for purchase. This place has ZERO respect for their customers. In particular TOM!!!! One of the MANAGERS at this establishment spoke to me over a concern I had with their attempt of a delivery like absolute garbage. I placed an order last night to be delivered this morning from hours of 10AM to 12pm. At 10:10AM this morning my order was cancelled and they charged me 25$. I called the manager who had left me 3 voice mails. He was nasty. Kept trying to speak over me before I could even finish speaking and ask my question. When I was finally able to say someone was outside trying to take it from their driver whom I received NOT A SINGLE CALL FROM. Nor did they attempt to knock on my door or ring my door bell. The manager TOM decides to tell me he called me 3 times and because I didn't pick up he canceled it. This man JOHN called me at 8:45AM attempted to get me to buy more product, spend more money saying it was a deal and better for me. I have all the voicemails and time stamps to prove this. The next two calls occurred at 10:07 AM to warn me of cancellation told me he would wait a few more minutes. again at 10:12 AM telling me the order was cancelled. I was confused by this because at 10:05AM the order was trying to be taken in to my uncle who also offered to run up stairs and get me as well. The driver said he was calling his boss and the MANAGER TOM had already cancelled my order and charged me the 25$. I called to complain was spoken over and to like trash. His excuse without any apology is I tried to call you 3 times and it was 10 minutes not 5 that the driver waited. This to me is disrespectful and completely unnecessary I am the one who lost out when he driver made no attempt at contact. TOM did it through the driver. No one was able to communicate properly and I should have been able to atleast explain myself express my frustration for the incident and be told they are sorry even if their isn't anything they can do about it now because it wasn't handled properly at all. Getting defensive to your customers showing no comparison nor understanding not even a desire to just listen to the issues a customer has is all the things a MANAGER does not have the luxury of. It is the MANAGERS job in particular to make right these situations and or at the very least hear us out so we actually want to spend money there again and not spend time doing this. read more

Plant Nugg is undoubtedly THE BEST DISPENSARY on Long Island! They have the best prices on the greatest and largest selection of products, plus a really friendly and knowledgeable staff to make your shopping experience quick and easy. I love that you get customer loyalty points each time you shop there, and can even earn points for referrals too... tell a friend to tell a friend, you'll all be happy you did! They even have a claw machine filled with awesome prizes! 10/10 recommend read more

Planet Nugg - Pet friendly too!! - Cannabis Dispensaries Near Me - Farmingdale, New York

See all

After all hidden and transparent fees you wind up paying 30 to 35 percent higher for the weed. Once goverment gets involved? not that i dont like 125 dollar quarters but between their asking for a tip for doing nothing and then all the fees its suxxxxxxxxx support your local spot dealer this place suxxxx bottom line? WAAAy too expensive read more

Great value great price great people fast and easy. And best deals on long island And fantastic products

The service is top notch when dealing with this facility. Everyone is knowledgeable, every team member is ready and eager to help you find exactly what you are looking for. I have walked in many times and always had a great experience. Not often do I have anything delivered to me but today I took advantage of their delivery option which was such a time saver for me. The quality and the cost of their product beats all of their competitors out of the water... respectfully. Even better than many seasoned CA shops I have visited. read more